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BEST WESTERN PLUS Brookside Inn

3.0 of 5
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400 Valley Way, Milpitas, CA 95035
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BEST WESTERN PLUS Brookside Inn
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Ranked #9 of 19 Hotels in Milpitas
A recent review
3 of 5 stars reviewed 4 days ago
NWGAL61 Pacific Northwest
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pacific Northwest
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked a room off their website with the choice of smoking or non-smoking. Seeing as I didn't want to go outside at night to smoke while traveling alone I booked a smoking room, only to be informed at check in that they no longer have smoking rooms.....huh? why advertise it then? Anyway I was given room #125 on the... More 

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Long Beach, CA
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My overwhelming response to this hotel is "meh". I've stayed at worse, I've stayed at better. It got the job done. For the lower-end business traveler, this is probably a good bet and I think that's their primary clientele. There is a serviceable breakfast and free cocktail in at happy hour in the bar. The rooms are rather dark and... More 

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corning, United States
1 review
5 of 5 stars Reviewed 1 week ago

the rooms where really beautiful, clean. i loved the flat screen TVs, the bed was so comfortable. The staff was really friendly and helpful. They offer complimentary breakfast and and for dinner complimentary appetizers and cocktails. Has a great stay and would come back again.

Review collected in partnership with Best Western

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Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean and spacious room with balcony. Good breakfast - omelette made to our choice. Close to the Mall. Happy hour with complimentary food and drinks on weekdays but we did not have the opportunity to experience it as we were there on a weekend.

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santa maria, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Very bad customer service, the lady who checked us in was not friendly at all, she made it seems like we were bothering her. She was not very welcoming. The rooms were decent, breakfast was an average ok. Nothing I would "WOW" but they need better customer service staff to run front desk.

Review collected in partnership with Best Western

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Travelers are raving about these Milpitas hotels

NYC, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I frequently stay at Best Western's so was overall pleased with my stay. Hotel needs some updating; which I think they are in the process of doing, which would bump up my review to great. Appliances, i.e. mini fridge/microwave are all low grade, which makes for clunky usage, but otherwise staff was excellent, location was ideal and room was clean.

Review collected in partnership with Best Western

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pismo beach, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

this property was centrally located to my business stint. I found a Pho restaurant next door that was awesome and a Chili's Restaurant across the street for cocktails. The staff was awesome and even had great conversation.

Review collected in partnership with Best Western

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Yucca Valley, California
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time I have stayed at the Brookside Inn. It is close to many restaurants and shops. We had a second floor balcony room which was facing the mountains. Loved the breakfast and all the staff was super friendly and helpful.

Review collected in partnership with Best Western

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San Bernardino, United States
1 review
5 of 5 stars Reviewed June 20, 2015

Even though there was renovation going on the stay at this hotel was awesome. The set up for the breakfast was awkward, and there seemed to be a lack of parking, but this did not damper my stay. I will stay here again.

Review collected in partnership with Best Western

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San Diego, California
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 18, 2015

I was looking for a clean place to spend the night in the San Jose area, and this hotel was recommended on Trip Advisor as a good value. Unfortunately, the cost of almost $300.00 for the night in a somewhat dingy room is what I found when I arrived.

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