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BEST WESTERN PLUS Brookside Inn

3.0 of 5
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400 Valley Way, Milpitas, CA 95035
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BEST WESTERN PLUS Brookside Inn
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140 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (36)
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    (29)
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    (27)
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Redding, United States
4 of 5 stars Reviewed 2 days ago NEW

Overall a nice hotel, friendly staff. Great breakfast with very good selections. . Undergoing remodeling of bathrooms. This created a small problem, but very minor. Price was high but area and time of year was a factor.

Review collected in partnership with Best Western

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NewlywedsRB
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This was my second visit to the Best Western in Milipitas. The front desk staff are always upbeat and friendly. My room was immaculate and the (full) breakfast is fantastic! No extra charges for parking.

Review collected in partnership with Best Western

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Ceres, California
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Terrible. I stayed here because my company booked it. I was put in a room next to teenagers while their grandparents were downstairs. By 11 pm I had asked staff to quiet them down 4 (!) times. Still they were blasting stereo and playing games on the balcony. So they moved me. In the middle of the night. Front desk... More 

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Travelers are raving about these Milpitas hotels

Pacific Northwest
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked a room off their website with the choice of smoking or non-smoking. Seeing as I didn't want to go outside at night to smoke while traveling alone I booked a smoking room, only to be informed at check in that they no longer have smoking rooms.....huh? why advertise it then? Anyway I was given room #125 on the... More 

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Long Beach, CA
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My overwhelming response to this hotel is "meh". I've stayed at worse, I've stayed at better. It got the job done. For the lower-end business traveler, this is probably a good bet and I think that's their primary clientele. There is a serviceable breakfast and free cocktail in at happy hour in the bar. The rooms are rather dark and... More 

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corning, United States
1 review
5 of 5 stars Reviewed July 24, 2015

the rooms where really beautiful, clean. i loved the flat screen TVs, the bed was so comfortable. The staff was really friendly and helpful. They offer complimentary breakfast and and for dinner complimentary appetizers and cocktails. Has a great stay and would come back again.

Review collected in partnership with Best Western

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Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 16, 2015

Clean and spacious room with balcony. Good breakfast - omelette made to our choice. Close to the Mall. Happy hour with complimentary food and drinks on weekdays but we did not have the opportunity to experience it as we were there on a weekend.

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santa maria, United States
1 review
1 of 5 stars Reviewed July 15, 2015

Very bad customer service, the lady who checked us in was not friendly at all, she made it seems like we were bothering her. She was not very welcoming. The rooms were decent, breakfast was an average ok. Nothing I would "WOW" but they need better customer service staff to run front desk.

Review collected in partnership with Best Western

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NYC, United States
1 review
3 of 5 stars Reviewed July 8, 2015

I frequently stay at Best Western's so was overall pleased with my stay. Hotel needs some updating; which I think they are in the process of doing, which would bump up my review to great. Appliances, i.e. mini fridge/microwave are all low grade, which makes for clunky usage, but otherwise staff was excellent, location was ideal and room was clean.

Review collected in partnership with Best Western

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pismo beach, United States
1 review
4 of 5 stars Reviewed July 6, 2015

this property was centrally located to my business stint. I found a Pho restaurant next door that was awesome and a Chili's Restaurant across the street for cocktails. The staff was awesome and even had great conversation.

Review collected in partnership with Best Western

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