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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

2.5 of 5
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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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Ranked #15 of 19 Hotels in Milpitas
A recent review
3 of 5 stars Reviewed November 5, 2013
Abrahamoommen Bengaluru (Bangalore), India
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - San Jose - Milpitas - McCarthy Ranch
See the most recent reviews
Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed December 13, 2013

We arrived earlier than expected in San Francisco and called at 5am to request accommodation at the hotel as soon as possible, since we were travelling with an infant. We were told that the hotel was fully booked, so we would not be able to be accommodated until some guests checked out in the morning. A staff member reached via... More 

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Orlando, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 5, 2013 via mobile

A good coat of paint cannot mask the problems with this hotel. Every light switch in my room was broken. There was no hot water and the coffee maker didn't work.....well that is what I thought. It turns out that all of the outlets in the kitchen were broken. The hotel room didn't have any toiletries like shampoo. You have... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Dohn - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room did not meet your expectations. As this hotel's manager, I can assure you I am working with our maintenance staff to repair items in your room as needed and correct the issues you pointed out in your... More 

Travelers are raving about these Milpitas hotels

Bengaluru (Bangalore), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 5, 2013

I stayed in this hotel for 2 weeks. They does not clean the room regularly. Feathers were poking out from the pillows. There was no drinking water available in the hotel. The breakfast sucks! They say that you get complimentary WiFi in the room, but that's very slow. To upgrade it to a reasonable speed, you have to pay more.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that you were not completely satisfied with your stay and our reception desk was not as helpful as they should've been. To prevent this from happening again, We will ensure that our team goal is to make sure all guests feel that this hotel is their... More 

Wylie, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 25, 2013

Condition of the kitchen cabinets and bathroom vanity were appalling. There was significant water damage and overall condition and appearance will prevent me from ever booking regardless of the price. The bathroom appeared to be somewhat clean but there was human hair in the sinks, bathtub and on the floor which was disgusting.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Clay - Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room upon arrival. As this hotel’s manager, I can assure you that I have brought your concerns to my housekeeping staff to ensure your experience is not repeated. As well, I am working with them... More 

California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 16, 2013

Check in staff didn't want to hear that i reserved a high floor quiet room, just said they where fully booked but the hotel was half empty, given a room on the 1st floor next to the stairs, as the rooms now have wooden floor you can hear every time someone walks around, which at 2am is not good for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not completely satisfied with your stay. In response to your feedback, I assure you, that we do try our best to accommodate all our guest's requests when we have the rooms available. Thank you very much for providing us... More 

San Jose, California
1 review
2 of 5 stars Reviewed August 12, 2013

Comfy bed but down pillows aren't lined, hope you enjoy feathers poking you all night. Cleaning service did not remove trash or renew toilet paper. Fridge barely cooled anything, we lost all of our frozen food as a result. Nice, no need for that kitchenette now...

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Beijing
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed August 3, 2013 via mobile

Check in/out process can be long. Only one staff/computer so if you get stuck behind a group can take some time. Staff not very pleasant, Lailani in particular was quite rude to myself and a number of other guests she was serving. Rooms have a motel 6 quality to them. Security and safety can be an issue. We found a... More 

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Milpitas, California
1 review
1 of 5 stars Reviewed July 1, 2013

Terrible experience.... We booked a King room and paid for it.. but we were put in a queen room. -then the water filter was broken, internet was working, the bath tub did not have a water stopper which stopped me from using the bath tub. The staff has an answer 'NO' for most of the questions. Just not the kind... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sorry that you experienced so many issues during your stay. There is no reason you received a poor response from the staff regarding your concerns. I have used your review as a coaching moment for our team to ensure... More 

Camarillo, California
1 review
4 of 5 stars Reviewed June 11, 2013

I stay at this location frequently, it is convenient for access to the south bay and San Jose area. The rooms all allow for some degree of self catering which is really useful for longer stays. The staff are friendly, The rooms are not that of a luxury hotel but they are acceptable. There are long stay guests at this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the deluxe rooms our hotel offers; however, we apologize that our free WiFi connection was not working properly. In response, I am speaking with our provider about ways we can enhance this service moving forward. We continually work to improve our... More 

San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2013

terrible experience .. if you book the hotel for longer duration and say ur plan changes and you need to checkout early.. they will charge u like hell.. almost 3 to 4 times than what you booked for....also watch on the final charges.. they will give receipt of some amount, while they charge more on the card and then later... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-out process is truly regrettable. We are very sorry for your experience. When making a reservation for a long length of stay, the company provides you a discount based on the number of days you will be visiting... More 

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