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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

2.5 of 5
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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
Best prices for: 1 room 1 guest
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Ranked #15 of 19 Hotels in Milpitas
A recent review
3 of 5 stars Reviewed October 16, 2013
casasusan California
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49 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - San Jose - Milpitas - McCarthy Ranch
See the most recent reviews
California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 16, 2013

Check in staff didn't want to hear that i reserved a high floor quiet room, just said they where fully booked but the hotel was half empty, given a room on the 1st floor next to the stairs, as the rooms now have wooden floor you can hear every time someone walks around, which at 2am is not good for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not completely satisfied with your stay. In response to your feedback, I assure you, that we do try our best to accommodate all our guest's requests when we have the rooms available. Thank you very much for providing us... More 

San Jose, California
1 review
2 of 5 stars Reviewed August 12, 2013

Comfy bed but down pillows aren't lined, hope you enjoy feathers poking you all night. Cleaning service did not remove trash or renew toilet paper. Fridge barely cooled anything, we lost all of our frozen food as a result. Nice, no need for that kitchenette now...

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Beijing
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 3, 2013 via mobile

Check in/out process can be long. Only one staff/computer so if you get stuck behind a group can take some time. Staff not very pleasant, Lailani in particular was quite rude to myself and a number of other guests she was serving. Rooms have a motel 6 quality to them. Security and safety can be an issue. We found a... More 

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Milpitas, California
1 review
1 of 5 stars Reviewed July 1, 2013

Terrible experience.... We booked a King room and paid for it.. but we were put in a queen room. -then the water filter was broken, internet was working, the bath tub did not have a water stopper which stopped me from using the bath tub. The staff has an answer 'NO' for most of the questions. Just not the kind... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sorry that you experienced so many issues during your stay. There is no reason you received a poor response from the staff regarding your concerns. I have used your review as a coaching moment for our team to ensure... More 

Camarillo, California
1 review
4 of 5 stars Reviewed June 11, 2013

I stay at this location frequently, it is convenient for access to the south bay and San Jose area. The rooms all allow for some degree of self catering which is really useful for longer stays. The staff are friendly, The rooms are not that of a luxury hotel but they are acceptable. There are long stay guests at this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the deluxe rooms our hotel offers; however, we apologize that our free WiFi connection was not working properly. In response, I am speaking with our provider about ways we can enhance this service moving forward. We continually work to improve our... More 

San Jose, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2013

terrible experience .. if you book the hotel for longer duration and say ur plan changes and you need to checkout early.. they will charge u like hell.. almost 3 to 4 times than what you booked for....also watch on the final charges.. they will give receipt of some amount, while they charge more on the card and then later... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-out process is truly regrettable. We are very sorry for your experience. When making a reservation for a long length of stay, the company provides you a discount based on the number of days you will be visiting... More 

Milpitas, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 18, 2013

The overall room of the hotel is good and as expected. But the services in the hotel is very bad. This hotel charge for everything - from housekeeping, to laundry to increasing internet speed. As an international traveler, we would expect to have all these facilities. On top of this, they say they provide goof breakfast, but they don't. They... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Nikhil - I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenity policy was not communicated to you properly. I am going to work with the staff to ensure we convey the message that laundry, extra housekeeping days and upgraded high... More 

Santa Clara, California
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 15, 2013

I stayed here over 2 month for biz trip, basically the hotel is fine, and the location is good. ( near ranch 99 supermarket ) But the front desk staff really need to improve their service. In January, the heater in my room was broken. I told front desk twice but didn't fix up. Then I asked the staff give... More 

Was this review helpful? Yes 1
Brandy S, Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for your recent review of Extended Stay America Milpitas McCarthy Ranch. Fulfilling our company’s commitment to provide complete guest satisfaction for each guest that walks through our door is our daily goal. I am so sorry we failed at that mission for you. We would like to offer our sincerest apologies that you experienced issues with your heater... More 

Hartford, Connecticut
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 7, 2013

Hotel accommodations were fine. Room was clean, bed was comfortable. Staff was very helpful. The main issue I had was the breakfast. Most hotels in this area in this price range offer a lot more than just a cup of coffee and a basket of granola bars at the front desk. The location is convenient, just across 237 from a... More 

Was this review helpful? Yes 1
Brandy S, Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for taking the time to make us aware of your experience at Extended Stay America San Jose - Milpitas. It is with great pride that we provide clean, comfortable rooms at affordable rates, which is why it was great to read your kind words about the room. However, given the issues you had during your stay, it was... More 

Waukegan, Illinois
2 reviews
4 of 5 stars Reviewed February 26, 2013

Tonight is my first night of an almost week-long visit so I'm not yet qualified to give a review on my stay. However, I can say that if the customer service I received from Kelli at the front desk is any sign, then I'm in for a treat. Kelli went above and beyond to help me with my reservation. This... More 

Was this review helpful? Yes
Brandy S, Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

We would like to express our thanks to you for taking the time to publish such a nice review of your stay so far at Extended Stay America Milpitas Mc Carthy Ranch. Kelli is indeed one of our super star Guest Service agents and we will be sure to pass along our thanks as well as yours for her courteous,... More 

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