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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

2.5 of 5
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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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Ranked #16 of 19 Hotels in Milpitas
A recent review
4 of 5 stars reviewed 2 days ago
Malay_K_Goswami Kolkata (Calcutta), India
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed 2 days ago NEW

Rooms are clean and specious. No dining facility. One can cook his own meal. Simple Breakfast with muffins, apples and good quality coffee. Entire property is maintained by very few stuff. Good value for money.

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Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

After reading reviews about this hotel we were apprehensive about our stay there. We were pleasantly surprised to find our stay even better than some of other hotels where we have stayed before. We booked a king bed studio. We found the room spotless, towels fresh and a small kitchen which was sufficient. This hotel is close to Miltipas Square... More 

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Neve-Daniel
Contributor
20 reviews 20 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was expecting a hotel room (I didn't make the reservation myself), but reached a room which is more of motel-style, which was a bit disappointing. There is kitchenette in the room (microwave, full fridge, sink), but no utensils at all. I requested a coffee maker and received one along with some disposable coffee cups. I stayed for 5 days... More 

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Other review is true, the towel very very dirty, many insect around, only house keep once per week (it even missed during my stay), extremely slow wifi...... one of my friend even got a room that is not house keep yet (from the previous stay)

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Travelers are raving about these Milpitas hotels

Phoenix, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 13, 2015

I agree with many of the reviews. Don't bother. Room is not well maintained (looks like water damage), not very clean, and staff won't remediate issues. Made a reservation in my company system for a non-smoking king and got a smoking queen. When I inquired with Firas, General Manager, he told me those were "requests". He insisted this was a... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your bathroom and the unpleasant odor is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will coach our team to ensure our rooms are always clean and... More 

Boise, Idaho, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 5, 2015

Just checked in the room is filthy. All outlets are covered in dust. The countertops are stained and in disrepair. The coil burner slopes downward. I had to ask for a trash can. A puddle of something in the right hand corner of the bathroom. The walkways are stained. The guests are drying their laundry on the rails. You have... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you bringing your experience to our attention. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet expectations. Our goal is to ensure you are provided with a clean and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and... More 

Palm Beach, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 30, 2014

I arrived here only a couple of hours ago. I read the reviews and have to wonder if they were by people who actually did stay. I had to change rooms and wish I hadn't bothered. The rooms are dirty, trash behind the dresser, bed and night stand, the bathroom and kitchen is dirty, but whoever attempted to clean it,... More 

Was this review helpful? Yes 1
Orangevale, California
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2014

Based on this hotel, they should rename the chain STAY AWAY AMERICA! We were given 4 rooms before we found one that housekeeping had visited! Then woke up to ANTS in the kitchen! Had to check out after only one night! HORRIBLE HOTEL!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Kris - Thank you for taking the time to tell us about your stay. We are very sorry to hear about the condition of your rooms. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff and will have the rooms inspected prior to our guest's arrival. We will also contact our pest control... More 

Kabul, Afghanistan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 8, 2014

No cleaning service, the bedspreads are filthy. Not a plate, spoon or glass in the room. I could not shower enough to feel clean every morning and every night. Avoid at all costs. The refrigerator does not work, and the air conditioner is either full blast or nothing at all.

Was this review helpful? Yes 1
Gurgaon, India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014

They promise you Kitchen, when you reach most of things are not there, you check helpdesk, you might get response that they are out of stock, they might try later. No kitchen rolls for cleaning, no dishwasher. Kitchen is not the only place where you will lack, you will not get hangers for cloths, you will not get baskets for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our customer service was not up to standard, and the dishes were not delivered in a timely manner or not available upon request. I also would like to apologize for not having the hangers available upon check-in. To make sure... More 

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