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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

2.5 of 5
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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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Ranked #15 of 19 Hotels in Milpitas
A recent review
5 of 5 stars Reviewed August 7, 2014
gauravinibm Noida
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49 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 13, 2015

I agree with many of the reviews. Don't bother. Room is not well maintained (looks like water damage), not very clean, and staff won't remediate issues. Made a reservation in my company system for a non-smoking king and got a smoking queen. When I inquired with Firas, General Manager, he told me those were "requests". He insisted this was a... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your bathroom and the unpleasant odor is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will coach our team to ensure our rooms are always clean and... More 

Boise, Idaho, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 5, 2015

Just checked in the room is filthy. All outlets are covered in dust. The countertops are stained and in disrepair. The coil burner slopes downward. I had to ask for a trash can. A puddle of something in the right hand corner of the bathroom. The walkways are stained. The guests are drying their laundry on the rails. You have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you bringing your experience to our attention. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet expectations. Our goal is to ensure you are provided with a clean and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and... More 

Palm Beach, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 30, 2014

I arrived here only a couple of hours ago. I read the reviews and have to wonder if they were by people who actually did stay. I had to change rooms and wish I hadn't bothered. The rooms are dirty, trash behind the dresser, bed and night stand, the bathroom and kitchen is dirty, but whoever attempted to clean it,... More 

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Pickerington, Ohio
Contributor
11 reviews 11 reviews
1 of 5 stars Reviewed November 13, 2014

Based on this hotel, they should rename the chain STAY AWAY AMERICA! We were given 4 rooms before we found one that housekeeping had visited! Then woke up to ANTS in the kitchen! Had to check out after only one night! HORRIBLE HOTEL!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Kris - Thank you for taking the time to tell us about your stay. We are very sorry to hear about the condition of your rooms. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff and will have the rooms inspected prior to our guest's arrival. We will also contact our pest control... More 

Kabul, Afghanistan
1 review
2 of 5 stars Reviewed October 8, 2014

No cleaning service, the bedspreads are filthy. Not a plate, spoon or glass in the room. I could not shower enough to feel clean every morning and every night. Avoid at all costs. The refrigerator does not work, and the air conditioner is either full blast or nothing at all.

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Gurgaon, India
2 reviews
1 of 5 stars Reviewed October 1, 2014

They promise you Kitchen, when you reach most of things are not there, you check helpdesk, you might get response that they are out of stock, they might try later. No kitchen rolls for cleaning, no dishwasher. Kitchen is not the only place where you will lack, you will not get hangers for cloths, you will not get baskets for... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our customer service was not up to standard, and the dishes were not delivered in a timely manner or not available upon request. I also would like to apologize for not having the hangers available upon check-in. To make sure... More 

Noida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

The Excellent hospitality and reception done by Mr Praveen Kumar the AGM of the Extended Stay America , has made us felt comfortable , He did whatever he could within the rules of the property. It took us few days to adjust to the rules of usa hotels where most of the things are to be done by you ,... More 

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Chennai (Madras), India
1 review
5 of 5 stars Reviewed July 29, 2014

Service and approach is good. I would recommend to all to accommodate this hotel to stay long for personal and business purpose and enjoy your trip with peaceful and get good service from hotel management.

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for posting a review of our property. We strive to provide guests with all the comforts of home, so I am so pleased to read that you received such excellent service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More 

San Francisco, California
1 review
4 of 5 stars Reviewed July 29, 2014

I booked a Long term stay for Samsung which had several requirements and Praveen Kumar the Asst GM met eveyone of them! The room was clean everyrthing in working order. Spacious with a refigerator that was so clean I wonder if it was brand new. Bed a King excellent nice furnishing. Please do not hesitate to stay here if you... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for sharing your experience with us. We are so thrilled to hear that you had a pleasant stay with a clean and spacious room. I'm also glad that our staff was able to meet all your requirements. Thank you again for sharing your experience with us. We would love to see you again, should your travels... More 

Fremont, California
1 review
5 of 5 stars Reviewed June 23, 2014

if you travel with your family Extended stay is best. It is in center of city and all needs are close to you. staff is ready to help you. it will give you feel like home comfort and economic which fits in your budget

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Naveen - I appreciate you taking the time to write a review of your experience with us. I am so glad that you liked your first trip to the United States and chose to stay at our hotel. The staff and I enjoyed providing for you and your family and look forward to hosting you again in the future, should... More 

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