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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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62 Reviews from our TripAdvisor Community

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San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 5, 2015

I stayed here for 2 weeks. It was really nice experience. The room was clean. And of course they charge nominal fee if you require everyday HouseKeeping. I feel its very much acceptable. Overall I feel its comfortable and very much like to stay here next time.

Helpful?
1 Thank tarunsz
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your comments regarding our comfortable rooms and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

New Delhi, India
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 22, 2015

This is not a very nice place to stay. I have to keep the AC running full day to get rid of the smell. I have been to their other location like the Hillview ct but this place is not well maintained. The other problem is you have to walk too much for laundry which is at the very end.... More 

Helpful?
1 Thank Road_Traveller_1976
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the cleanliness issues you experienced. To make sure this doesn't happen again, I am reviewing your comments with our housekeeping staff and will make sure we are thoroughly inspecting rooms. Thank you for sharing your experience with us. I invite you to... More 

Chennai (Madras), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2015

I stayed here for about 17 days and I enjoyed being there. Staff "Yesenya" was very friendly and helpful. The price was competitive, amenities were clean and environment is very good. I would definitely recommend this place as there is a shopping center, Wallmart, Bestbuy are nearby.

Helpful?
1 Thank ChrisDPrince
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am proud of our team for providing you with friendly service and clean rooms. I'm also glad that you liked the location of our hotel. The staff and I would like to thank you again for posting your review. We... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 8, 2015

I have stayed at other Extended Stay America locations and they were extremely comfortable. I like the whole concept of this chain, and I was on a business trip during the months of July and August and I thought I use this location. The experience was horrible. The rooms are filthy, the towels are stained, thin and tough, housekeeping service... More 

Helpful?
2 Thank MEH988
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the issues during your stay. I do apologize that our housekeeping and cleanliness of the room did not meet your expectations. To uphold our company's high standards, we are working with... More 

Travelers are raving about these Milpitas hotels

San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 4, 2015 via mobile

I have stayed at an Extended Stay America before and really liked it. This was not the case with this location. When we first checked in the I noticed the garbage outside was piling up and the lobby could use a cleaning. Upon getting to our supposedly non smoking room my husband noticed the smoke detector had been removed. I... More 

Helpful?
1 Thank rhmac7
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize about the odor in the room, and for the piled up dishes in the hallway. As this hotel’s manager, I can assure you that I have reviewed your review with my entire staff, and explained again the proper procedures that have to be followed regarding the dishes... More 

Fountain Valley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 1, 2015

The room was small, the bathroom electrical outlet was broken and could not be fixed during our weekend stay, the lighting was atrocious, we had to ask for a drinking glass, the washcloths and hand towels are so old they felt like sandpaper, the so-called breakfast is a joke. the only bright spot was the front desk clerk who checkedd... More 

Helpful?
1 Thank Louise S
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the front desk staff; however, we apologize that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I met with the... More 

Bengaluru (Bangalore), India
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed August 10, 2015

The rooms are stinky; I finally gave up after checking 5 rooms and settled for one of those because there was no other option as this is preferred as per company my company policy. And they do not keep room fresheners and can only be available for spray on demand. So carry your own can. In the first night itself... More 

Helpful?
Thank adonis26in
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our fully equipped kitchens and staff; however, we apologize that you were provided with rooms and a gym that did not meet your expectations. Your comments were reviewed by the staff, and we will work to eliminate odors to make sure your experience is... More 

New Delhi, India
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 4, 2015

This hotel is right in between Silicon Valley and surrounded by Giant Firms (Cisco, Sandisk, etc) and Ranch Market Place (food joint for many Asians/Indians). I booked double bed room. Rooms are spacious and recently renovated - so they all look very nice. Kitchen is equipped with all the necessary items for private cooking. Loved the bathroom. The only problem... More 

Helpful?
Thank atif_ibrahim
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about the maintenance issues you experienced. We are sorry for this issue, but are happy to read that we provided you with a positive stay overall. I’m so glad to read that you enjoyed our spacious rooms and convenient location. Once more, thank you... More 

Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed July 2, 2015

Rooms are clean and specious. No dining facility. One can cook his own meal. Simple Breakfast with muffins, apples and good quality coffee. Entire property is maintained by very few stuff. Good value for money.

Helpful?
Thank Malay_K_Goswami
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a comfortable stay and enjoyed our fully equipped kitchens. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to having you visit... More 

Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 30, 2015 via mobile

After reading reviews about this hotel we were apprehensive about our stay there. We were pleasantly surprised to find our stay even better than some of other hotels where we have stayed before. We booked a king bed studio. We found the room spotless, towels fresh and a small kitchen which was sufficient. This hotel is close to Miltipas Square... More 

Helpful?
Thank sheelagandhi
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that the location of our hotel was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with a spotless room and pleasant customer service. Thank you again for sharing your experience with us.... More 

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