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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

2.5 of 5
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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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1 room 1 guest
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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56 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (14)
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Bengaluru (Bangalore), India
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The rooms are stinky; I finally gave up after checking 5 rooms and settled for one of those because there was no other option as this is preferred as per company my company policy. And they do not keep room fresheners and can only be available for spray on demand. So carry your own can. In the first night itself... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our fully equipped kitchens and staff; however, we apologize that you were provided with rooms and a gym that did not meet your expectations. Your comments were reviewed by the staff, and we will work to eliminate odors to make sure your experience is... More 

New Delhi, India
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is right in between Silicon Valley and surrounded by Giant Firms (Cisco, Sandisk, etc) and Ranch Market Place (food joint for many Asians/Indians). I booked double bed room. Rooms are spacious and recently renovated - so they all look very nice. Kitchen is equipped with all the necessary items for private cooking. Loved the bathroom. The only problem... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about the maintenance issues you experienced. We are sorry for this issue, but are happy to read that we provided you with a positive stay overall. I’m so glad to read that you enjoyed our spacious rooms and convenient location. Once more, thank you... More 

Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed July 3, 2015

Rooms are clean and specious. No dining facility. One can cook his own meal. Simple Breakfast with muffins, apples and good quality coffee. Entire property is maintained by very few stuff. Good value for money.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a comfortable stay and enjoyed our fully equipped kitchens. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to having you visit... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 30, 2015 via mobile

After reading reviews about this hotel we were apprehensive about our stay there. We were pleasantly surprised to find our stay even better than some of other hotels where we have stayed before. We booked a king bed studio. We found the room spotless, towels fresh and a small kitchen which was sufficient. This hotel is close to Miltipas Square... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that the location of our hotel was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with a spotless room and pleasant customer service. Thank you again for sharing your experience with us.... More 

Neve-Daniel
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 21, 2015

I was expecting a hotel room (I didn't make the reservation myself), but reached a room which is more of motel-style, which was a bit disappointing. There is kitchenette in the room (microwave, full fridge, sink), but no utensils at all. I requested a coffee maker and received one along with some disposable coffee cups. I stayed for 5 days... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015

Other review is true, the towel very very dirty, many insect around, only house keep once per week (it even missed during my stay), extremely slow wifi...... one of my friend even got a room that is not house keep yet (from the previous stay)

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Travelers are raving about these Milpitas hotels

Phoenix, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 13, 2015

I agree with many of the reviews. Don't bother. Room is not well maintained (looks like water damage), not very clean, and staff won't remediate issues. Made a reservation in my company system for a non-smoking king and got a smoking queen. When I inquired with Firas, General Manager, he told me those were "requests". He insisted this was a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your bathroom and the unpleasant odor is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will coach our team to ensure our rooms are always clean and... More 

Boise, Idaho, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 5, 2015

Just checked in the room is filthy. All outlets are covered in dust. The countertops are stained and in disrepair. The coil burner slopes downward. I had to ask for a trash can. A puddle of something in the right hand corner of the bathroom. The walkways are stained. The guests are drying their laundry on the rails. You have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you bringing your experience to our attention. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet expectations. Our goal is to ensure you are provided with a clean and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and... More 

Palm Beach, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed December 30, 2014

I arrived here only a couple of hours ago. I read the reviews and have to wonder if they were by people who actually did stay. I had to change rooms and wish I hadn't bothered. The rooms are dirty, trash behind the dresser, bed and night stand, the bathroom and kitchen is dirty, but whoever attempted to clean it,... More 

Was this review helpful? Yes 1
Orangevale, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 13, 2014

Based on this hotel, they should rename the chain STAY AWAY AMERICA! We were given 4 rooms before we found one that housekeeping had visited! Then woke up to ANTS in the kitchen! Had to check out after only one night! HORRIBLE HOTEL!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Kris - Thank you for taking the time to tell us about your stay. We are very sorry to hear about the condition of your rooms. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff and will have the rooms inspected prior to our guest's arrival. We will also contact our pest control... More 

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