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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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723 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin San Francisco Airport
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Chicago, Illinois
Level Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 3, 2013

Recent reviews mention "Old and Drab" and "Not Up To Westin Standards" and although I'm not sure what Westin Standards are, I do know that my room was far from old or drab. I found room 536 in fact to be of a very high quality and although small details gave away that the hotel was not brand new, the... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Bryan Y, Thank you for sharing your experience at the Westin SFO. We are delightful to learn that you enjoyed the quality of your room and our Heavenly Bath. On top of this, we will have a renovation soon so that we can offer a brand new Westin SFO to our valuable guests. We apologize the experience you had... More 

Los Angeles, California
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
2 of 5 stars Reviewed April 2, 2013

This hotel is very dated. The friendly front desk is to me, the only thing this hotel has going for it. The breakfast was not so great. The room was dull. The hallways even duller. Ok for an late overnighter, close to the airport, nothing more.

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Anuata, Thank you for your feedback of your stay with us. We are sorry to hear that you did not enjoy experience at our hotel. We will have a renovation soon so that we can offer a brand new Westin SFO to our guests. Your comments have been shared with our team. We hope that you give us another... More 

New York City, New York
Level Contributor
70 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed April 1, 2013

This hotel is right next to the airport which makes it great for those early morning flights. The rooms were comfortable, quiet and clean, but not up to the typical Westin standards. The hotel could use a little upgrade. The breakfast was subpar for a Westin as well. That being said, the price was reasonable and I would stay here... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Deniseandy, We value your feedback of your stay with us at the Westin SFO. We are glad to learn that you enjoyed the convenient location of our hotel to the airport and your room. A renovation is coming up soon at our property so that our guests can enjoy brand new Westin rooms and facilities. Your comments have been... More 

Kapaa, Hawaii
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

We stayed at the Westin San Francisco Airport for one night on March 23, 2013. It was a wonderful experience. We were promptly picked up by the very polite airport shuttle van, and wisked off to the hotel. When we arrived, we were greeted by professional, friendly personnel at the front desk who could not offer to do enough for... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Kathy P, Thank you so much for giving amazing feedback on your stay with us. Your comments have been shared with the rest of the hotel and team and we hope that you will stay with us again the next time you visit San Francisco area! Be Well, The Guest Experience Team More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 30, 2013 via mobile

I am SPG Platinum and stayed here a few times in Fall of 2012. Pros: Decent restaurant for breakfast. Cons: Expensive. Rooms and hallways are dated and old. SPG upgraded rooms are awful. Loud noise from airport next door. I had an absolutely disgusting ironing board in my room - it looked like someone puked and urinated all over it.... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Antifragility, We are truly sorry that we were not able to provide you with a pleasant experience at our hotel. We greatly appreciate you feedback as we take feedback as a gift. In order to provide our guests with a brand new Westin San Francisco Airport Hotel, we will have a hotel renovation very soon. Please note that we... More 

San Francisco
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 29, 2013

Keeping in mind that this is an airport hotel, I wasn't expecting much. The lobby and check-in was great. Location: Close to SFO. There's a bunch of hotels around the area. Personally, I prefer the Hyatt Regency -- a little down the road from the Westin. Bed: Comfy, a little on the soft side -- but I don't have much... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear atanner100, Thank you for your feedback on your stay at The Westin San Francisco Airport. Your comments have been shared with the hotel and the team. We do have a renovation planned and I do hope that you'll be able to visit us again after the refresh to experience The Westin again! Be Well, The Guest Experience Team More 

Alexandria, VA
Level Contributor
226 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed March 24, 2013

We flew in late from the East coast, and this was a perfect 1st night's stay. Minutes from the airport, with friendly staff and super-comfy beds. There's a walking path across the street from the hotel, along the water which provided a nice breath of air. The shower was terrific, with a double head. Westin beds are always comfortable. We... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear nkdp, Thank you for your feedback on your stay at The Westin San Francisco Airport! I'm so delighted to hear that you had such a great time. Your comments have been shared with the hotel and team. I hope that you visit us soon! Be Well, The Guest Experience Team More 

Lake Almanor, Ca
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 23, 2013

I stayed here for a conference March 20-22. The place is very close to the SF airport and the hotel provides a shuttle. The room is okay but showing its age. The bed was comfy and the staff was very friendly. I did not eat at their restaurants but they looked nice. The hotel offers free Wi-Fi for for six... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear DisneyTrip 2012, Thank you for your feedback on your stay at The Westin San Francisco Airport. I'm delighted to hear that you had a nice stay and I hope that the next time you come back, you'll be able to try our restaurant! Be Well, The Guest Experience Team More 

North Carolina
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

I stay here often and find every time the hotel to be top notch. Reliable, friendly staff and clean rooms. The gym is better than the average hotel and heavenly beds very comfy. We use the conference rooms a lot. Only complaint is the air temp in the conference rooms is hard to regulate - this is a reminded to... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear JHecht712, Thank you for taking the time to review your stay at The Westin San Francisco Airport! I'm happy to hear that the staff and rooms were up to the Westin standard! We hope to see you back soon! Be Well, The Guest Experience Team More 

Mission, Texas
1 review
5 of 5 stars Reviewed March 19, 2013

First of all, my mom was the one who stayed in this hotel but It was also my personal experience because I was so worried about her during the whole time. My mom, who's 80 years old unexpectedly had to stay in this hotel because her connecting flight from Dallas arrived late and she missed her next flight. according to... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear MARC G, Thank you so much for taking the time out to give feedback on your mother's stay at The Westin San Francisco Airport. I am truly delighted to hear that our team went above and beyond to help your mother out during her stay. Your comments have been shared with Francis along with the rest of the team.... More 

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