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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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1 room 1 guest
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The Westin San Francisco Airport
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748 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin San Francisco Airport
See the most recent reviews
Portland
Level Contributor
138 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 429 helpful votes
3 of 5 stars Reviewed May 14, 2013

We were happy to check in late at night and not spend much time in the hotel. The rooms are dated and drab, complete with older model toilets that have like a 2 gallon flush tank on them. We were really underwhelmed. The lobby and check in area has been updated, but then when you step into the hallways, it's... More 

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Pdxstocks, Thank you for your feedback on your stay with us at the Westin SFO. We are truly sorry that your experience with us was not a great one and that you did not experience an SPG Platinum member recognition at the check-in. We will have a hotel renovation soon and we are consistently training our front office staff... More 

Washington DC, District of Columbia
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 14, 2013

A pleasant, clean and comfortable hotel with shuttle service to SFO, the Westin's convenient location is its greatest asset. The restaurant was noisy and crowded the evening we arrived after a long flight. .

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Batesczsg, We are happy to receive a feedback from you about your recent stay with us. It is great to learn that you had an overall pleasant stay with us. Our guests consistently enjoy our convenient location to the San Francisco Airport. We apologize for the noisiness at the restaurant and we have shared your comments with our team.... More 

tulsa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 13, 2013

The room was nice sized. The staff was very welcoming and accommodating. The rooms were quiet. The workout room was average. The Valet service was helpful and prompt but was just a tab overpriced. I would stay there again next trip to San Francisco. It was less that a 30 minute drive into downtown, Fisherman's Wharf, Union Square.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Mskelleytulsa, Thank you for your review on your recent stay at the Westin SFO. It is makes our team very happy that you had a pleasant experience with us. Did you know about our Gear Lending program? We help our guests pack light and stay fit during their stays by offering New Balance shoes and clothing for a small... More 

Seattle, Washington
Level Contributor
7 reviews
5 of 5 stars Reviewed May 7, 2013

This was one of our "best experiences" and it was at an airport hotel. Our room was beautiful overlooking the runway. It was exciting to see the planes (great soundproofing). This would especially be a great experience for those who love aviation. The restaurant was "excellent" great service and food. Would stay again in a heartbeat.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Traveling_nancydavid, We deeply appreciate your feedback of your recent stay. We are also very happy that you had an amazing stay at our hotel. We are glad that you not only enjoyed your soundproof room and its view but also the level of our staff at our new Grill & Vine restaurant. Your comments have been shared with our... More 

Ringoes, NJ
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 7, 2013

The rooms are a decent size, clean, and comfortable.. They are quiet, and the beds are very comfy. The pool is large enough for real lap-swimming, and there's a very nifty service whereby the hotel will give you gym clothes and shoes for your stay for $5. (I didn't have time for this, but it struck me as an inspired... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Gardenstatetree, Thank you very much for your valuable feedback of your recent experience at our hotel. We are delighted that you enjoyed many of our services, especially our Gear Lending program with New Balance. We are sorry that you had issues with the internet and the drain. We offer free internet in the lobby. We have already resolved the... More 

Asheville, NC
Level Contributor
416 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed here the night before we had to fly home to North Carolina. We had a nice room with a view of SFO and the bay. It was 50%off bottles of wine so we enjoyed a great bottle of wine. We tried the indoor pool, but the pool was too cold and the hot tub was too hot. The... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Iamstoked22, Thank you very much for your review on your stay here at the Westin SFO. We are happy that you enjoyed our services, Heavenly Bed and Bath. We do have other promotions coming up at our restaurant Grill & Vine. Your comments have been shared with our team. We hope that you choose Westin SFO and Starwood Hotels... More 

Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 4, 2013 via mobile

Wanting a convenient stopover between an evening arrival from HI and a morning rental car pickup for a weekend in Sonoma before heading back to Boston we picked this spot based on available points to use. What a pleasant surprise to find efficient service, a really comfortable room and restaurant, a decent wine list (1/2 off all bottles on weekends... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Slowhand54, We are delighted to learn that your experience at the Westin SFO was a pleasing one. Your comments have been shared with our team and we are very happy we were able to surprise you with our efficient service, a comfortable room and a restaurant. Our current ½ off promotions is much appreciated by our guests and we... More 

Tatum
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 1, 2013

I have stayed at this hotel multiple times for business needs. The rooms are comfortable and clean. The location is within walking distance of numerous places to eat. The workout room is decent. A good place to stay for business needs, not so much for San Francisco entertainment. It is about 20 minutes from downtown San Fran (without traffic).

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Deborah J, Thank you very much for your feedback on your recent stay with us. We are glad to hear that you were pleased with our room standards and that you keep coming back to our hotel. Did you know about our Gear Lending program? We help our guests pack light and stay fit during their stay by offering... More 

Houston TX
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed April 29, 2013

Service in the restaurant and at checkin was very good. I was just so dissapointed with the room. It was clean, but heavliy used ir long on guest mileage. This place needs a new matress, bright lights, new shower curtain, bathroom tile and counter top. Dont forget the wallpaper and carpet in the guest hallway either. Ugh! i'll find an... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Bmwm5driver, Thank you for your review of your recent stay with us at the Westin SFO. We are happy to hear that the service in the restaurant and check-in experience was a good one and are sorry to hear that you were not happy with your room. We have a renovation coming up soon so we will be able... More 

Petaluma, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

I stayed here with my husband while I attended an event for my work. We got our room on Priceline for $80. The hotel was very nice and conveniently located. There is a great walking trail across the street that goes from the end of the airport runways and down along the bay front. The only negative I have is... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Lrakit, We appreciate your feedback of your stay with us. It makes us very happy to hear that you had a pleasant stay with us. We have addressed your comments to our team. We hope to welcome you back at the Westin SFO soon! Be well, Guest Experience Team More 

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