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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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709 Reviews from our TripAdvisor Community

Traveler rating
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    251
    193
    75
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Maunganui, New Zealand
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked a day stay as we had a very long time between flights. The hotel has a free airport shuttle (which runs frequently) with nice drivers who helped us with our luggage. The hotel is very nice and the room exceeded our expectation. Clean, spacious and comfortable. Very good beds with decent linen. Nice, clean well appointed bathroom. The... More 

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Honolulu, Hawaii
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned from 4 days at this hotel where we gathered for a family reunion. There is a shuttle from the airport every 15 min. They have refreshing flavored water, Starbucks coffee and free newspaper in the Lobby. I had a 5th floor room at the end of the hall where there was no noise. The room had luxurious bedding... More 

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Mt. Pleasant
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had an early flight out of San Francisco so we chose this hotel because of its proximity to the airport. It fit the bill for that. There was a gas station just down the street so I could fill up my rental car before returning it and then it only took about five minutes to get to the airport.... More 

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Goldcoast
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel has very pleasant staff, they were exceptionally helpful, its kept in very nice condition. The hotel is handy to downtown SF by either taxi or train from SF airport. The restaurant is nice and not to hexy. We would stay again without a problem

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Crown Point, Indiana
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel on multiple occasions for business and I have not been disappointed. Recent updates have added a welcoming vibe and the reception staff is great. The food and bar are worth visiting. If you stay here, you will be happy you made the choice.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

My husband and our two younger children stayed this past weekend at the Westin Hotel for our family vacation in San Fran.The staff went out of their way to be accommodating and helpful. Westin has the friendliest and most helpful staff we have encountered. I would like to thank Jacqueline who works the front desk. She is Amazing! From the... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Jessica, We are absolutely delighted to hear of your wonderful experience while staying with us. Your comments have been shared with Jacqueline, Pamela, Scott and Kevin as well as the rest of your team. We hope that if travel ever brings you and your family back our way, you'll choose to stay with us again! Sincerely, Guest Experience Team More 

Austin, TX
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Just checked in to this hotel as I have a flight home tomorrow morning and it's easier to stay near the airport as opposed to city center for morning flights. Although I'm a preferred guest member, because I didn't book directly on the Starwood site I'm being charged $13.95 for the Internet!! In this day and age when wi-fi is... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear srh615, Thank you for the feedback on your recent stay with us. We apologize that your visit did not meet your expectations of staying at a Starwood property. We hope that you will give us another chance in the future. Sincerely, Guest Experience Team More 

Indianapolis, Indiana
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I arrived at San Francisco airport a little before 2:00 am (5:00 am our time) on Saturday, June 13th. We went to the hotel shuttle pickup spot and called the Westin (8 minutes away), told them where we were at, and they said the driver would be coming. This was at 2:00 am. At 2:15 we called... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear MchMlr, Thank you so much for the feedback on your recent stay with us. We sincerely apologize for your experience with the shuttle service and driver. The impression you were left with from the shuttle service is absolutely unacceptable. We are working diligently with our shuttle operator to ensure the service you receive matches the high level of standards... More 

Lawrence, Kansas, United States
Level Contributor
13 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice hotel, very well located near the airport, although the isolation on the windows is great because we barely heard the plains. We had a room with a beautiful view and it was very comfortable and clean, although small. The front desk staff was nice.

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Valeriabaena, Thank you for the feedback on your recent stay with us. We're delighted to hear you had a nice and comfortable stay and we look forward to welcoming you back again. Until then, be well! Sincerely, Guest Experience Team More 

Reno, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

VERY GOOD ROOM GOOD SERVICE however parking expensive and paying to park at a hotel is a negative to me booked via direct web site room was clean well maintained and free starbucks in the morning . Bed was so comfy i didnt want to get up

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Andrew, Thank you for the feedback on your recent stay with us and we're happy to hear that you enjoyed the room service! We hope that if travel brings you back our way, you'll choose to stay with us again. Until then, be well! Sincerely, Guest Experience Team More 

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