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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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664 reviews from our community

Traveler rating
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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redlands, California
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Have a conference here every April and have always found this to be a very good hotel. Staff is friendly and service is excellent. They offer a green stay option--$5 coupon for each day without maid service (good for a short stay). Restaurant is also quite nice. Pricey, as expected for a hotel restaurant, but food is very good (highly... More 

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San Leandro, California, United States
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night here before our early morning SFO flight. Our room was a very nice accessible one with a great view of the SFO runways. It was located right next to the elevators which sounded like a very large cat purring when in use. The lobby renovations did not inconvenience us, and we appreciated the alternative lobby area... More 

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Portland, Oregon
Top Contributor
62 reviews 62 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here two nights & of all the Westin hotels I've stayed at, I am the least impressed with this location. It was under renovations, so the halls and lobby were a bit unsightly, but that's to be expected when there's work being done. With that being said, they really should probably focus their energies on renovating the rooms.... More 

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Chatham, Ontario, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel. Comfy bed. Nice bar downstairs and healthy menu. Close to a great lobster place within walking distance. Free bus to airport but no free wifi😳. Only hotel in two weeks that did not have it

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Saint Charles, Illinois
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

A pretty hotel despite being under some construction. The front desk service was very courteous, but probably should have had more than one person attending. The people behind me had to wait about 10 minutes. The room was very nice, but the bathroom didn't seem real clean. There was a bathtub ring. I'd like to see a more extensive gift... More 

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Shanghai
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Having stayed with Westin all over the world, this is the first time that I have been thoroughly disappointed. My room was not upgraded as per my platinum status, which I did not kick up a fuss about. However, upon entering the room, I found 2 spiders dangling in the middle of the room, hair from previous guests on the... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear C M, Thank you for the feedback on your recent stay with us and we apologize for the state you found the room in. Please note that this is not a common occurrence and does not happen often. I have forwarded your comments to our Director of Housekeeping and we will make sure this does not happen again. Again,... More 

Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff is the best thing about this hotel. Exceptionally friendly front desk and support staff. I visited with my girlfriend on our anniversary and talked to the front desk over the phone. He was extremely friendly and gave us an upgrade for no reason other than we were celebrating. They also had complimentary champagne with chocolate covered strawberries waiting... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Gdejong, We are delighted to have been able to make your anniversary a special one for you and your girlfriend! Your comments about our staff has been shared with the team, and we hope that if you ever visit the area, you'll choose to stay with us again! Until then, be well. Sincerely, Guest Experience Team More 

Milton Keynes, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Be careful of thin walls! We stayed here last minute due to missing a connecting flight because of the hour and 40 minutes wait to get through customs! We were travelling with two young children and after an 11 hour flight from heathrow and the long wait we decided we should pay the extortionate amount of money that was asked... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Joanne, Thank you for the feedback on your recent stay with us. We apologize for the noise you experienced and we will look into what future procedures can be put in place for noisy guests. Please email our Director of Operations, Stephen at ssantana@westinsfoairport.com so that we can try to turn your experience around. Sincerely, Guest Experience Team More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Michael the Hotel director was the least accommodating Hotel employee I have ever encountered in 30 years of business travel. He was not willing to assist or to follow through on what his front desk people had promised. DO NOT Under any circumstances stay at this Hotel.

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Nan, We're sorry to hear you had an unpleasant experience during your stay with us. We'd like to see if there's anything we can do to turn your experience around. Please email our Director of Operations Stephen at ssantana@westinsfoairport.com. Thank you and we look forward to hearing from you. Best, Guest Experience Team More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I notice that Westin hotels in the US these days really cater to the uber-practical guest, i.e., the 35-55 year old business person who likely has platinum membership and knows exactly how they want to travel. This hotel fits that category. Super practical, minimum amount of toiletries (unless you ask for more, which they gladly provide), small check-in desk (which... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Tuxedomack, Thank you for the feedback on your recent stay with us. We hope that even with our practical and non frills property, you'll choose to stay with us again! :) Until then, be well! Sincerely, Guest Experience Team More 

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