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The Westin San Francisco Airport

4.0 of 5 1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redmond, Washington
Top Contributor
72 reviews 72 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is close to the airport and offers an airport shuttle. If I had realized how close it was I would have opted to not rent a car until the following day and saved one day's rental and forty dollars in hotel valet parking. The only criticism that I have is the length of time to check in. Only one... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Jon G, Thank you for the feedback on your recent stay with us. We are always trying to improve our guest's experiences and your comments have been shared with our team. We hope to see you soon! Sincerely, Guest Experience Team More 

Andover, Minnesota
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got in last night about 1:00am. I had three rooms prepaid. We checked in no problem, all rooms had two double beds. Good with kids, rooms were spacious and clean. Had breakfast very good Would recommend.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear jbreak9, Thank you for the feedback on your recent stay with us. I'm delighted to hear that you had a pleasant and convenient stay. We hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Love Westins. Was a perfect place to re-group and relax after traveling. Loved the pool and Westin rooms are always so great. Getting to the airport was a snap on the first coach there in the morning.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Larrain S, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a nice and relaxing time with us and were able to enjoy the pool and rooms. We hope to see you again soon! Best, Guest Experience Team More 

Bedminster, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Convenient hotel , specialy if you have business in SFO and the multiple well arranged conference rooms makes it so convinient for business meetings , clean rooms with excellent service , easy check in and checkout procedures , beautiful Bar and restaurant ... And if you rented a car it is easy to park ( daily acceptable fees ) and... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Ibrahim C, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a nice and convenient time and we hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More 

Manila, Philippines
Top Contributor
108 reviews 108 reviews
52 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel because it advertised direct access to Bart, the extensive subway system of SFO. When we asked where it was, we were told to board the shuttle bus that goes every hour to the airport. This is where we take the Bart trains. What a disappointment! We could have done this in our usual Holiday Inn and... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear renesio, Thank you for the feedback on your recent stay with us. I apologize for the miscommunication of the location to BART in relation to the hotel. It is available by shuttle, but also available via a short walk and I'm sorry our front desk agent did not convey that to you. We hope that you'll give us another... More 

Kolkata
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel, spread over a huge place it has spacious rooms. The Room service is also good, the breakfast can be little better. It is located little far from Airport but there is a hourly shuttle from Hotel that makes it easy...The BART is quite a walk from the Hotel

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear gunnu123, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a pleasant stay. Your comments have been shared with the rest of the team. We hope to see you again soon. Sincerely, Guest Experience Team More 

Munich, Germany
Top Contributor
54 reviews 54 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Please note there are constructions work going on in the lobby area (Dezember 2014) Friendly staff at front desk as well in the Bar. Rooms are big and clean, amazing bedding :-) Food at the bar really good also when high pricing - typical hotel price

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear munich1978, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a pleasant stay and that you enjoyed the food at our restaurant and bar. We hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

So I have to admit, I haven't stayed there yet. I booked stay for the holiday weekend and I am NOT looking forward to it. Called to request to have a room with a double bed instead of a king bed since my sister is staying with me. The front desk who has such a heavy accent who didn't even... More 

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Eppieness2012, I sincerely apologize for the experience you've had so far with making a reservation with us. Please email our Guest Services Manager, Michael Smith at msmith@westinsfoairport.com so we can see what we can do to help make your upcoming stay an uplifting one. Sincerely, Winnie Guest Experience Team More 

Cape Coral, Florida, United States
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

i was expecting a nice Westin hotel but got an expensive room that didn't even have HD TV for that price. IMHO, no 4star hotel should have flat screen HD tvs and give up analog service. Went to the restaurant and had a nice cup of tomato bisque followed by pork vileness with coos coos. The pork was ok but... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear raebeth55, Thank you for the feedback on your recent stay with us. I'm sorry that your stay didn't live up to the Westin standards. I have taken your valuable feedback and shared it with our team to improve future guests' stays. We hope that you'll return and give us another chance soon. Until then, be well. Sincerely, Guest Experience... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

i just checked in last night with my family. Took two rooms and taking a Five nigths staying@two Rooms. while i was doing my check in, the lady ( reception) is offered ur a complimentary breakfast for our five nights staying for all our family here. ( 5 adults and 2 kids). Feeling very happy and found that is a... More 

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear weivein, Thank you for the feedback on your recent stay with us. We apologize for the miscommunication at check-in. We never had the intention of confusing or deceiving you and your family. I have had a manager contact you and we have taken off all F&B charges. Again, we apologize for the confusion and we hope that you'll choose... More 

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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
Reservation Options:
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin
Hotel Style:
#6 Business Hotel in Millbrae

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