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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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658 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shanghai
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

Having stayed with Westin all over the world, this is the first time that I have been thoroughly disappointed. My room was not upgraded as per my platinum status, which I did not kick up a fuss about. However, upon entering the room, I found 2 spiders dangling in the middle of the room, hair from previous guests on the... More 

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff is the best thing about this hotel. Exceptionally friendly front desk and support staff. I visited with my girlfriend on our anniversary and talked to the front desk over the phone. He was extremely friendly and gave us an upgrade for no reason other than we were celebrating. They also had complimentary champagne with chocolate covered strawberries waiting... More 

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Milton Keynes, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Be careful of thin walls! We stayed here last minute due to missing a connecting flight because of the hour and 40 minutes wait to get through customs! We were travelling with two young children and after an 11 hour flight from heathrow and the long wait we decided we should pay the extortionate amount of money that was asked... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

Michael the Hotel director was the least accommodating Hotel employee I have ever encountered in 30 years of business travel. He was not willing to assist or to follow through on what his front desk people had promised. DO NOT Under any circumstances stay at this Hotel.

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I notice that Westin hotels in the US these days really cater to the uber-practical guest, i.e., the 35-55 year old business person who likely has platinum membership and knows exactly how they want to travel. This hotel fits that category. Super practical, minimum amount of toiletries (unless you ask for more, which they gladly provide), small check-in desk (which... More 

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Two Rivers, Wisconsin
Top Contributor
50 reviews 50 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a two minute walk from the Aloft next door and it has a lobby restaurant that's actually pretty good. I go for a "real" breakfast in the morning and they offer both a menu and and extensive buffet option. Everything in the buffet that I tried was really good (and I went back a couple of times... More 

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Southern California
Top Contributor
65 reviews 65 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a room overlooking the bay & the landing airplanes at the nearby SFO airport. The double-paned windows keep out the sound, but the large windows let in the view. We had great service at the front desk. They held our bags after we checked out so we could take Bay Area Transit (BART) into the City for the... More 

Was this review helpful? Yes 2
San Francisco, California
Top Contributor
62 reviews 62 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked two rooms , the executive and one travellers room for 1 night . We used the executive room for my grandchilds 17th birthday party. The executive room has 1 king bed , with TV and a good size living room with another TV , and a queen sze sofabed with 4 single armchairs . There is also a... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked my room from the road. I was happy with the price and location. When I arrived I was disappointed to find out I would need to pay an extra $23 for parking. When I said I was disappointed that that information was not told to me when I booked the room online, they lady checking me in said... More 

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been here 5 times. I'm treated like any other professional who has been on the road. I just want to rest. The guys at the bar are awesome. The food is really consistent It's quiet and comfortable. There is the shuttle to the airport that runs all the time.

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