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All 7 Millbrae hotels

The Westin San Francisco Airport

4.0 of 5 Hotel   |   1 Old Bayshore Highway, Millbrae, CA 94030
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Ranked #6 of 7 Hotels in Millbrae
A recent review
5 of 5 stars reviewed 4 days ago
stripedtulip Ontario, Canada
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591 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

When I booked the room I did not know it was right next to the runway of San Francisco airport. Naturally our room was on the other side. We asked to change to the runway/bay side knowing full well we would have to pay extra. WE GOT the room and they waved the extra pay. We arrived in our room... More

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear stripedtulip, Thank you for the feedback on your recent stay with us. I'm delighted that you were able to experience the "front row seating" to the plane show! We hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More

Saint Paul, Minnesota, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Just can't imagine staff being less helpful than these. Ridiculous for the rates paid here--even charge friends visiting to pay for parking! The rooms are nothing special. I guess the location is good in relation to the airport, but so are many others.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Kent K, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Experience Team More

El Cerrito, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Likes: Location - 2 minute hop from Bart/Caltran, and very nice shoreline path to observe planes takeoff/shorebirds in the marsh. Flowers were blooming in October, too. Nice to relax, stretch the legs. Building and room proportions pleasing to the eye, nice design. Dislikes: My walnuts were raw in my Irish Oats, not toasted...oh my. ; )

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear owen G, Thank you for the feedback on your recent stay with us. I'm delighted to hear that you had a great time and we look forward to welcoming you back again. Until then, be well! Sincerely, Winnie Guest Experience Team More

Montreal, Canada
Top Contributor
191 reviews 191 reviews
130 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed 1 week ago

On a forced stop-over, we chose the Westin based on a list of discounted hotels our airline offered. The price heavily discounted to about $150. The hotel is traditional style, where everything is cost plus$, including internet. Our room was very quiet, the bed was very comfortable and the TV offered many channels, most in High Definition. What we liked:... More

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear deathracer, Thank you for the feedback on your recent stay with us. I'm happy to hear that you had a comfortable and quiet stay with us and was able to enjoy the Bayshore Trail while you were here. We hope to see you again soon. Until then, be well. Sincerely, Guest Experience Team More

San Jose, California
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Picked the Westin to stay at prior to flying out from SFO. Not worth it. Motel service and room at a high end hotel price. Baggage delivery (we had 5 bags) was poor. Took 2 additional phone calls and 1.3 hours for our bags to be delivered, terrible. The room was cramped and quite ordinary. I pay a premium for... More

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear C K H, Thank you for the feedback on your recent stay with us. I'm sorry to hear that you had a disappointing stay with us and the level of service you received was not up to the Westin standard. I will take your comments and share it with the team so that we can learn from your experience.... More

Chicago, Illinois
Top Contributor
98 reviews 98 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

The old driver must have been working the graveyard shift. I jumped to front to engage in conversation (and save my life)! Closer to the hotel he was using left foot on gas and brake. He crossed line and almost clipped another pickup. The pickup driver was angry as hell. Convention in town so Westin gauged travelers with higher rates.... More

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear SamAdamsGhost, We apologize sincerely for your experience with our shuttle driver. We care very much for the safety and well-being of our guests and what you experienced was absolutely unacceptable. We have taken the appropriate measures and talked with our shuttle service provider to ensure that this will not happen again in the future. Again, we are terribly sorry.... More

Tustin, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is the third Westin my wife and I have been to. The other 2 made us feel like royalty. This one, we felt like... Guests at a motel with a view of SFO. Having been to two other Westins, we expected the little things to be done. The little things were missed: - chocolates on our pillows at checkin... More

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear David H, Thank you for the feedback on your recent stay with us. I'm sorry that your stay didn't live up to the Westin standards and we hope to take your comments and make improvements so that can show you a better side of us. All of your feedback has been shared with the team and we hope to... More

Redding, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not only was the place spotless, the employees where so kind and helpful and it was just beautiful and clean and very classy. We will definetly be back for more 49er games and will be staying with you guys. best food, best everything. Love the privacy and everything.

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Theresa C, Thank you for the feedback on your recent stay with us! I am delighted to hear that our property and staff exceeded your expectations and we look forward to your future stays with us. Go Niners! Sincerely, Guest Experience Team More

Edina, Minnesota
Top Contributor
141 reviews 141 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Westin SFO offers a lot to the traveler. After all it is super close to the airport and it offers a convenient shuttle service back and forth that takes under 10 minutes. This is great if you have an early flight because you can do what I do and return the rental car the night before for one less... More

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear JimRiesterer, Thank you for the feedback on your recent stay with us. I'm delighted to hear you enjoyed your stay and got a great nights sleep with our Heavenly Bed! We apologize for the thermostat setting and we'll do a check to make sure they're working properly. We hope to see you again soon! Sincerely, Guest Experience Team More

Saint Louis
Top Contributor
79 reviews 79 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were looking for comfortable and price worthy lodging by the airport for one night. After a thorough review of options, I thought this one was the best one, and we were so pleased with our experience. We fly in on a Saturday night and opted to use their shuttle service which runs every 20 minutes. It worked out well.... More

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Lovetogo55, Thank you for the feedback on your recent stay with us. I'm delighted to hear that you had such a great experience with us from the shuttle to breakfast! We hope to see you again very soon. Until then, be well. Sincerely, Winnie Guest Experience Team More

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Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin

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