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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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681 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed today NEW

Most important for me on a late, short stop is a clean, comfy bed - and it was. Shuttle service back to airport was good. But there it ended for me. No bellhop or trolley available when I checked in late (1am) or when I left at 9am and a long slow queue to check in. No vanity kit in... More 

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Carmel, Indiana
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We are SPG members and stay at Westins often. Everything was as expected as in comfortable bed, clean room, friendly staff, etc. The nice surprise was the walking path across the street, nice view, a great way to spend the few hours we had there before flying out the next day.

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Las Vegas, Nevada
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

With downtown San Francisco only 15-20 minutes away, staying near the airport is one of my top travel tips for the Bay Area. Of the different options available, The Westin has become hands-down my favorite. It's not just the proximity to the highway and the ease of access. It is also the beautiful park across the street with a great... More 

Was this review helpful? Yes 1
Chicago, Illinois
Top Contributor
65 reviews 65 reviews
34 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Westin SFO is a hotel I have frequented, but not a huge fan of. Not many SPG options in San Francisco or airport area under $200, so this is usually the go to place. As a platinum member, you will likely never get upgraded, but you don't really come here for luxury or leisure. It's a decent location in... More 

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Houston, Texas
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a business traveler who is on the road most of the time. I look for hotels that are quiet, comfortable, have stand-up showers and cold a/c. How I rate: * - I left the hotel and went elsewhere ** - I stayed, but wouldn't return *** - Would return if I had to **** - Enjoyed the stay *****... More 

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stay at this hotel by necessity, since I usually drop off car and fly next morning. I am thinking of switching to Marriott next to Westin, after speaking to colleagues who tried both. I noticed that service at this Westin location is non-existent. Customer can literally wait on the phone for 30 min to 1 hr before someone picks... More 

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Travelers are raving about these Millbrae hotels

Los Angeles, California
Top Contributor
240 reviews 240 reviews
64 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Meeting in Bayshore room. Meeting buffet breakfast and lunch in Aspen room. food very good. Room on 4th floor large , quiet. King bed comfortable. Room very clean. Windows not open but AC worked well.

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Faribault, Minnesota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, I would recommend this hotel for SFO layover due to its proximity to SFO and the make it right attitude of its staff. That being said I was surprised how slow checkin was. Every guest seemed to require five to ten minutes to checkin and I was third in line. After checking in I went to the room to... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Unhelpful, rude staff. No refrigerator in room. Noisy, can hear everything in hall. Nickle and dime you to death. Blinding lights in bathroom that hurt your eyes. Synthetic bed cover. Disorientating. Poor restaurant and bar.

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Michael, Thank you for the feedback on your recent stay with us. We apologize if we did not meet your expectations this time around. We hope that you'll give us another chance in the future and choose to stay with us again. Until then, be well. Sincerely, Guest Experience Team More 

Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room was clean and comfortable, but it is unbelievable in this day and age to not include Wifi for the guests who are staying here. They wanted $14 for internet?! Seriously. Then $23 for parking. Unbelievable. They know that most people staying here are traveling to the airport and are driving. At least give us a decent rate to... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear AJGarneau, Thank you for the feedback on your recent stay with us. We apologize if we did not meet your expectations and that you felt nickel and dimed during your stay. We hope that you'll give us another chance in the future and choose to stay with us again. Until then, be well. Sincerely, Guest Experience Team More 

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