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The Westin San Francisco Airport

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1 Old Bayshore Highway, Millbrae, CA 94030
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The Westin San Francisco Airport
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The Westin San Francisco Airport
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668 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northern Ireland
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely hotel, helpful staff and lovely pool area but that's where the positives end. No complimentary breakfast, $23 a day for parking, $14 a day for WiFi, $6 per 15 mins to use business centre and charges for water in rooms make this a greedy establishment which charges for everything you can get free in a super 8 motel, which... More 

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San Francisco, California
Top Contributor
122 reviews 122 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel since its opening in 1988, and through the years I must confess that it always feels like a home away from home. Last stay was on April 19th. The hotel has renovated all of its public areas and was in the process of putting down the new carpeting in the lobby during my stay.... More 

Was this review helpful? Yes 1
Delhi, California, USA
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Westin San Francisco Airport - good and big hotel , its very near to airport , pick and drop is free with very good speed wifi speed breakfast is good , but costly staff is very god and copperative

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear rpabreja, Thank you for the feedback on your recent stay with us! I'm delighted to hear you had an enjoyable stay and we hope to see you again soon! Sincerely, Guest Experience Team More 

Northern Ireland
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Positive things first - the staff are lovely and helpful, the hotel is clean, sound-proofed, modern and comfortable and the pool is fantastic. It is very close to the airport and has a regular shuttle bus. Negative - the hotel is a complete rip off merchant which charges for every single thing. Forget about free wi-fi - it costs $14... More 

Was this review helpful? Yes 1
Redlands, California
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have a conference here every April and have always found this to be a very good hotel. Staff is friendly and service is excellent. They offer a green stay option--$5 coupon for each day without maid service (good for a short stay). Restaurant is also quite nice. Pricey, as expected for a hotel restaurant, but food is very good (highly... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Jeremiah, Thank you for the feedback on your recent stay with us! We are delighted to hear that you enjoy time with us and we hope to be able to keep the memorable experiences going next April! We'll see you again soon, and until then, be well! Sincerely, Guest Experience Team More 

San Leandro, California, United States
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night here before our early morning SFO flight. Our room was a very nice accessible one with a great view of the SFO runways. It was located right next to the elevators which sounded like a very large cat purring when in use. The lobby renovations did not inconvenience us, and we appreciated the alternative lobby area... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Anne, Thank you for the feedback on your recent stay with us! I'm delighted to hear you had a lovely stay and we hope to see you again soon once our lobby renovations are complete! Until then, be well. Sincerely, Guest Experience Team More 

Portland, Oregon
Top Contributor
62 reviews 62 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here two nights & of all the Westin hotels I've stayed at, I am the least impressed with this location. It was under renovations, so the halls and lobby were a bit unsightly, but that's to be expected when there's work being done. With that being said, they really should probably focus their energies on renovating the rooms.... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Whitney, Thank you for the feedback on your recent stay with us. We apologize that your experience did not meet your expectations. Your comments have been noted and addressed with the appropriate departments. We hope that with your feedback, we can improve your next stay with us. Until then, be well! Sincerely, Guest Experience Team More 

Chatham, Ontario, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel. Comfy bed. Nice bar downstairs and healthy menu. Close to a great lobster place within walking distance. Free bus to airport but no free wifi😳. Only hotel in two weeks that did not have it

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Patsy, Thank you for your feedback on your recent stay with us! I'm delighted to hear you had a nice stay and was even able to explore the local area. We hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More 

Saint Charles, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A pretty hotel despite being under some construction. The front desk service was very courteous, but probably should have had more than one person attending. The people behind me had to wait about 10 minutes. The room was very nice, but the bathroom didn't seem real clean. There was a bathtub ring. I'd like to see a more extensive gift... More 

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TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Hi Richard, Thank you for your review and we are delighted to hear that your grand kids had a fantastic time at the pool and hot tub! We apologize for the bathroom and your comments have been forwarded to our Director of Housekeeping. Our current construction will include a new sundries shop to offer our guests a more convenient option.... More 

Shanghai
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Having stayed with Westin all over the world, this is the first time that I have been thoroughly disappointed. My room was not upgraded as per my platinum status, which I did not kick up a fuss about. However, upon entering the room, I found 2 spiders dangling in the middle of the room, hair from previous guests on the... More 

Was this review helpful? Yes 3
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear C M, Thank you for the feedback on your recent stay with us and we apologize for the state you found the room in. Please note that this is not a common occurrence and does not happen often. I have forwarded your comments to our Director of Housekeeping and we will make sure this does not happen again. Again,... More 

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