We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin San Francisco Airport

4.0 of 5 1 Old Bayshore Highway, Millbrae, CA 94030
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Westin San Francisco Airport
Professional photos View all
Browse nearby
The Westin San Francisco Airport
Write a Review

630 reviews from our community

Traveler rating
    132
    221
    176
    70
    31
See reviews for
100
122
84
256
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (630)
  • Mar-May only
    (140)
  • Jun-Aug only
    (166)
  • Sep-Nov only
    (174)
  • Dec-Feb only
    (150)
All months
1 review
1 of 5 stars Reviewed 1 week ago

Mistakenly booked the wrong date online and they would not let me change to the date I needed to stay. They charged me for not staying there. When I called they were incredibly rude. I travel 3 weeks a month and know what to expect. The manager would not even come to the phone. There are lots of choices around... More 

Was this review helpful? Yes
Aberdeen
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

A place has to be very good or very bad for me to contribute to trip advisor and unfortunately this is the latter due to the price of the hotel. Let me start on the positive, the doormen are really the only positive attribute, in fact to be fair the staff normally in the background such as the cleaners and... More 

Was this review helpful? Yes
Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

I like several things about this hotel. First off, it is close to SFO, just on the other side of the bay. I also liked how clean the room was. The bed was great too. I am an aircraft enthusiast ( someone who is obsessed with airplanes). And It was fun being able to watch aircraft take off and land.

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Evan V, Thank you for the feedback on your recent stay with us. I'm delighted to hear that you enjoyed the room as an aircraft enthusiast! I hope that if travel brings you back this way, you'll choose to stay with us again. Until then, be well. Sincerely, Guest Experience Team More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Relatively convenient location to the airport with frequent shuttle, and spacious rooms. but this is about the only positive about this place. Also got a good price but would have preferred to pay more for better quality. But apparently most hotels around SFO are pretty bad. Overall this hotel feels like in dire need of a refurbishment. But the worst... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Chris H, Thank you for the feedback on your recent stay with us. I apologize for any background noise you may have experienced. We will look into it and do our best to prevent it from disturbing any other guests. If travel brings you back our way, I hope you can give us another chance and choose to stay... More 

Basel
Top Contributor
65 reviews 65 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed in this hotel after we found out that our flight had been cancelled. It is very convenient to the airport, and I believe there is a shuttle, although we didn't take it. The room we stayed in was very spacious and clean. The bathtub could have used a bit of scrubbing, but it was clean enough. I... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear expateurotraveler, Thank you for the feedback on your recent stay with us. I apologize for the long wait you had at check-out. We are always aiming to provide the best service to our guests and your comments will provide a great learning experience for our team. I hope that if travel brings you back our way, you'll give us... More 

Seattle
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Westin must has one of the worst services comparing to other Westin in the area. Unwilling to make accommodation for guests' requests and upper management seems lack of interests for your requests. Rooms are dirty and stains on bed sheets and towels. Will not stay at this Westin again!

Was this review helpful? Yes 2
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Julie L, Thank you for the feedback on your recent stay with us. I apologize for the level of service you received and would love to hear more about your experience. Please contact our general manager, Tom Scaramellino at tscaramellino@westinsfoairport.com to see if there is something we can do. Sincerely, Guest Experience Team More 

Santa Fe, New Mexico
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Westin SFO during a very busy time for the Bay Area, and had a sub-par experience. As an SPG Gold member, I found myself feeling price-gouged on both the room (especially) and the parking -- whereas Starwood hotels normally represent value-for-money at whatever price point and amenities they offer. On arrival, despite the crowd, there... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Stephen K, Thank you for the feedback on your recent stay with us. I apologize for your arrival experience and temperature control in your room not working properly. With your comments, we hope to improve our service for you and any future guests. We hope that you'll choose to stay with us again in the future. Until then, be... More 

Trenton, Ohio
Top Contributor
78 reviews 78 reviews
40 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent 5 nights at the Westin in the beginning of January. The hotel itself was great - the shuttle to and from the airport was convenient, the room was adequate, employees were very helpful. The pool area was VERY cold - warm water, but the air was freezing when we got out. Hot tub was also out of commission.... More 

Was this review helpful? Yes
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear ucas0, Thank you for the feedback on your recent stay with us. I apologize for the reservations mix up on your last day with us. I hope that if you ever travel this way, you'll give us another chance and choose to stay with us again. Until then, be well. Sincerely, Guest Experience Team More 

Minneapolis
Top Contributor
192 reviews 192 reviews
52 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is just a few minutes from the airport. There is a regular shuttle and a cab ride is less than $20. The rooms are nice and very clean. The beds are comfortable. The meeting rooms are very nice. The food was good as well. The only downside is some airport noise, but that is to be expected being... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear MNwanderers, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a nice and comfortable stay. We hope to see you again soon! Until then, be well. Sincerely, Guest Experience Team More 

Ann Arbor, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

No surprises at this Westin - the usual amenities are here: quiet, good-sized rooms with robes, Starbucks coffee in room with coffee makers and in lobby, well-stocked (water, apples, towels, reading material) fitness center, quiet even though right near airport, free airport shuttle runs every 15 minutes, etc. Service good. Was offered a free room upgrade without asking. If you... More 

Was this review helpful? Yes 1
TeamSFO, Manager at The Westin San Francisco Airport, responded to this review

Dear Susan K, Thank you for the feedback on your recent stay with us. I'm delighted to hear you had a wonderful stay and was able to enjoy all our amenities. We hope to see you again soon when traveling this way. Until then, be well. Sincerely, Guest Experience Team More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Westin San Francisco Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Phone Number:
Location: United States > California > Millbrae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Hotels.com, Starwood, Travelocity, Despegar.com, Odigeo and Tingo so you can book your The Westin San Francisco Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin
Hotel Style:
#6 Business Hotel in Millbrae

215 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (195)
Viewed
Hotel & grounds (34)
Viewed
View from room (9)
Viewed
Bathroom (23)
Viewed
Room/suite (75)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay