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Aloft San Francisco Airport

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401 East Millbrae Avenue, Millbrae, CA 94030
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Aloft San Francisco Airport
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Aloft San Francisco Airport
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458 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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PA
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here one night on way back to the East Coast. It was very clean, very modern and the staff was very nice. I would stay here again while at the airport in SFO. the shuttle drivers were great. My only complaint I checked in on a Thursday night at 10 PM and it was packed in the lobby... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW

The front office manger, Nick, did not remedy the lies and promises of his staff. Spoke rudely to my wife. Will not be back. Have no idea how starwood would hire this front office staff that we encountered on this trip. Corporate customer service had to help us in the end because no one was helping us on property.

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Aloft San Francisco Airport, responded to this review

We are sincerely sorry to learn you had a disappointing experience at our hotel. Please know that providing our guests with top-notch, friendly customer service is our main priority and we are genuinely sorry we failed on this important expectation. Our General Manager, Ms. Chris Offutt, at coffutt@aloftsfoairport.com would love the opportunity to better understand and rectify your experience. We... More 

Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The service was horrid. Spoke to someone named Lance a week prior. He assured me that while we weren't going to get a king bed, he would preblock us on the highest floor. My husband is a light sleeper and I couldnt risk him not sleeping from someone loud above us (we are here on important business). The girl at... More 

Was this review helpful? Yes 1
Lamia S, Starwood Hotels & Resorts at Aloft San Francisco Airport, responded to this review

We are sincerely sorry to learn we were unable to fulfill your request and that you had a disappointing experience at our hotel. Providing our guests with a relaxing and peaceful environment is extremely important to us and we truly hope you and your husband we still able to get a good night's sleep. Please know that providing our guests... More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Perfect if you need to be near the airport as there is a free shuttle that took us to and from the airport quickly and easily. The rooms where a nice size and were modern only thing I didn't like really was the open plan bathroom area but it suited for the one night we were there.

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Lamia S, Starwood Hotels & Resorts at Aloft San Francisco Airport, responded to this review

Thank you for sharing your thoughts on our hotel - we truly value your feedback and are happy to hear you enjoyed our convenient location and free airport shuttle. We hope you will think of us in the future - wish you the best! More 

Napa, California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my first time staying at an Aloft property. I stayed here the night before a flight out of SFO and arrived at around 10pm so I was asleep for about 90% of the time I was there. Two small complaints...parking is pricey at $23/night and one of the window shades in my room was jammed and would not... More 

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Lamia S, Starwood Hotels & Resorts at Aloft San Francisco Airport, responded to this review

We are so happy to hear you were able to get a good night's sleep at our hotel - we know how important it is to rest properly while traveling and are glad we could provide comfortable accommodations! It's great to hear how much you enjoyed our spacious guest rooms, modern design, and large showers! We hope you will stay... More 

Lake Worth, FL
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived in SFO late and was off the free shuttle and in my room in less than 20 minutes. That was the first plus. The lobby was very loud with a DJ (and sadly rather empty) but I got into my room quickly. Pretty sparse, but the bed was comfortable and the bathroom was nicely stocked. There's also a... More 

Was this review helpful? Yes 1
Whitewater, Wisconsin
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was comfortable; in fact, the bed was the best of the 5 we slept in for this vacation. Contrary to a previous review, we were provided a bar of soap at the sink, though there are dispensers for soap and shampoo in the shower. (Both the bar soap and the lotion smelled wonderful.) Our room was facing the airport,... More 

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Lamia S, Starwood Hotels & Resorts at Aloft San Francisco Airport, responded to this review

Thank you for taking the time to share your experience with us. We are beyond thrilled to learn that we were able to provide you with the best sleep you had on your five day trip - what an honor! We hope you will think of us the next time you are taking an early flight out of SFO -... More 

Washington DC
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Much better built and quieter than I expected for an Aloft and bathroom and shower larger and better than I expected. It does have the ugly garish loud lobby that you expect in an Aloft or a W, but you can just get the heck out of it as fast as possible. Had a real problem with wakeup call (their... More 

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Red Deer, Canada
Level Contributor
244 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed 1 week ago

We weren't planning to come to SF but we got really screwed over on our connecting flight in SF due to delays, so we decided to just spend a night and picked this hotel because we could use Starwood points. The hotel is in a good location for the airport, though we must have just missed the shuttle when we... More 

Was this review helpful? Yes 3
Spokane Valley, Washington
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

First, other than the Marriott, most of the airport hotels are ok but not great. The Aloft is a Starwood's attempt at a younger person brand. It's not noticeably less expensive. On the plus side, the receptionist staff is pleasant and helpful, if a bit exuberant. The room was quiet despite being so close to the airport. The decor, which... More 

Was this review helpful? Yes 1
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