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Fairfield Inn & Suites San Francisco Airport

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250 El Camino Real, Millbrae, CA 94030
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1 room 1 guest
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Fairfield Inn & Suites San Francisco Airport
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Clara, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Was disappointed about the service. Checked-in early to ensure we get a room with 2 beds as there were 3 of us in our party. Front desk lady seemed to be fairly new as the other "seasoned" employee gave her a laundry list of things to do. She seemed flustered as she shuffled a small stack of papers & they... More 

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "JeepneyGirl", Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I... More 

Livermore, California
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a Platinum Marriott customer, and have stayed at all the brands in many cities both domestically and internationally. During a high occupancy time in the Bay Area, I chose this hotel for it's convenience to SFO and the Peninsula and City. It was embarrassingly awful - starting with being poorly lit, having an underground garage that was scary... More 

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae with us. It appears from your feedback that there were a few challenges during your stay with us.I truly apologize that you did not enjoy your stay. I, along with all other hotel associates, are passionate about offering the best... More 

Yucaipa, CA
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located near SFO, the Fairfield Inn provides a shuttle that came as promised. Apparently, you should call the hotel to let them know you arrived. The van driver actually got out to insure that everyone waiting at the hotel shuttle stop know which hotels he was picking up for--a nice touch. Check in was smooth. I got upgraded to a... More 

Was this review helpful? Yes 1
Italy
Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel for a 5 nights stay in July because prices in San Francisco were totally crazy for our dates and this property is in a good location to travel to the city by train (a 5 min. walk to Millbrae station, with Bart and Caltrain easy connection to downtown) and/or to explore the bay area by car,... More 

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "Stefi1970" Thank you kindly for your hotel review. I would like to apologize that you did not receive the stellar customer service that you deserve. I have shared this review with every department in my hotel so that we can use it as constructive criticism to better our hotel and the services we offer. I apologize for the noise... More 

Medford, Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked in via the mobile app, works well. Room was fine, not quite what i expect from a Fairfield hotel but was close to the Caltrain & Bart station (about 5 blocks) and we were headed to a Giants game. Room was clean, bed comfortable. Couch was very uncomfortable to sit on. Only problem i had was with the "Business... More 

Was this review helpful? Yes 1
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing special. Located in older section of town the property definitely shows its age. Our room overlooked the drive through of a Taco Bell but wasn't bothered by traffic. My biggest complaint would be that there was no wall thermostat. HVAC was controlled by one of those older, noisy units. Clean and well maintained. In business center had two computers... More 

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "Charles C", Thank you kindly for your review! I apologize that we did not fully exceed your expectations! I also apologize that you found our HVAC unit to be noisy. I will definitely see if we can upgrade those during our next renovation coming up in 2016. We hope we have the chance to serve you again so that... More 

El Dorado Hills, California
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very close to San Francisco airport, with long term underground parking and airport shuttle. Average breakfast buffet. Rooms are not fancy, but clean. Not many good options for dinner in this location.

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "L R", Thank you kindly for your review regarding your stay at our hotel! I am happy to hear that you had a great stay and I truly hope to see you again in the near future! Again, thank you for your time and thank you for your visit! Sincerely, Janice P General Manager More 

Fort Myers, Florida
Level Contributor
149 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Even with a midnight arrival we were warmly welcomed and assisted. The hotel is in excellent shape in stark contrast to many of the other area hotels. Our room was large and comfortable, and the morning full breakfast was very good. I'd give it 5 stars but for a few minor issues such as elevator floor indicator lamps that don't... More 

Was this review helpful? Yes
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "DennisF" Thank you for your review, it is much appreciated! We are glad you enjoyed your stay and we are hoping to see you again during your next visit to the Millbrae are! We are looking into the maintenance items you have listed in your review and will have those items resolved immediately! Again, thank you for your review... More 

Yangon (Rangoon), Myanmar
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We are very happy with our choice. Their breakfast is not bad at all. You have to pay extra $9 for overnight carpark. Less than 20mins by car to Golden Gate. The room was spacious, clean and tidy. It had sofa and TV.

Was this review helpful? Yes 1
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear 'Hololu", Thank you for sharing your experience at the Fairfield Inn & Suites San Francisco Airport/Millbrae! We are glad to hear you enjoyed your recent stay with us and hope you choose to stay with us again whenever your travel needs bring you back to Millbrae! Sincerely, Janice P General Manager More 

Level Contributor
62 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 26, 2015

Expensive, dark and dank room. Looks like it was last renovated during Jerry Brown's father's administration. Requested a high floor room, didn't get it. You could hear every sound in the room above. $5.50 for water and 2 small pretzel bags- what a ripoff. The only thing going for it is it's a relatively short walk to the BART station... More 

Was this review helpful? Yes 2
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport, responded to this review

Dear "Lancolin", Thank you for taking time out of your busy day to leave a review about your most recent stay with us! We appreciate all feedback as it helps to better our services. With that being said, we apologize that you did not enjoy your stay. We will actually be going through a renovation next year and truly hope... More 

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