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BEST WESTERN PLUS Riviera

2.0 of 5 15 El Camino Real, Menlo Park, CA 94025
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BEST WESTERN PLUS Riviera
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BEST WESTERN PLUS Riviera
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75 reviews from our community

Traveler rating
    15
    31
    19
    5
    5
See reviews for
21
7
11
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ione, United States
1 review
5 of 5 stars Reviewed 1 week ago

Spacious two-queen bedroom with small table and two chairs, included desk with wi-fi available. Chose first floor room and experienced a quiet night's sleep. Large bathroom with separate room for two sinks and large mirror. Towels were very substantial and luxurious feeling. No restaurant on premises and ordered in from local restaurant whose menu was in room. Food excellent.

Review collected in partnership with Best Western

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California
Top Contributor
108 reviews 108 reviews
33 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good basic hotel located near Stanford. More of your 70's motel than a real hotel. Within easy walking distance to the Stanford Mall. Great front office staff - very friendly and helpful. No problem with underground parking (plentiful and safe, though hotel was not crowded when we were there). Reasonably priced. The biggest drawback would be noise. Its... More 

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello Ppts! Thank you for taking the time to tell the TripAdvisor community about your stay with us! We're glad to know you enjoyed your stay and found our staff to be friendly and helpful! Unfortunately we do get some road noise due to our proximity to El Camino and the CalTrain station, we always have earplugs available for our... More 

Paso Robles, Califonia, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Spending time at Stanford University Cancer Center prior to being admitted for surgical procedure. Will be returning within the week to be admitted for surgery. Appreciated the helpful assistance of those at the front desk for their help with directions. Everything was exceptionally nice at the Hotel. We will be staying again, and should a return be necessary following surgery,... More 

Review collected in partnership with Best Western

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello Eileen R.! We very much appreciate you taking the time to tell the TripAdvisor community about your stay with us! We're very happy that we were able to provide you with a comfortable stay and that you found our assistance and accommodations to your liking. We look forward to having you stay with us again in the future! Briana... More 

San Diego, California
Contributor
15 reviews 15 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 14, 2014

I booked two rooms here on short notice, we would be in town just overnight while we helped a son find an apartment for a relocation. The desk clerk in the tiny lobby was friendly and we had no trouble checking in a bit early. Free parking, under the hotel. The rooms, though small, were very recently redecorated, everything seemed... More 

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hi Jill G! Thank you for taking the time to tell us and the folks here at Trip Advisor about your recent stay with us. We're glad you enjoyed our recently renovated rooms, we'll hope you'll come back and see our new lobby and breakfast area with expanded offerings. Again, thank you for the glowing review and we look forward... More 

Fresno, California
2 reviews
5 of 5 stars Reviewed December 11, 2014

First stay at a Best Western Plus, and it was just the best! Everything was better than satisfactory! The staff was par excellance ! Brittney is a fabulous manager and her staff was also superior! Breakfast area and food available was a nice touch!

Review collected in partnership with Best Western

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello Wayman K! Thank you for sharing your visit with us with the TripAdvisor community! We're very happy your stay was satisfactory and that you enjoyed our breakfast! We hope you'll return after our lobby and breakfast area renovations where we'll have expanded our breakfast offerings. Thank you again for telling us about your stay. Have a great day! Briana... More 

Sacramento, United States
1 review
4 of 5 stars Reviewed December 3, 2014

You must be tolerant of traffic noise and the noise produced by a commuter rail crossing across the street. But if you can get past that, this is an excellent hotel, with nicely remodeled rooms and a friendly staff. This is not a romantic destination or a fancy place to stay. It is a solid motel for people looking for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hi Mary H! Thank you for sharing your experience at our hotel with the Trip Advisor community! We're glad you enjoyed your stay and our newly renovated rooms. Unfortunately due to our close proximity to the Caltrain we do have to deal with some noise, we do apologize. We do have complimentary ear plugs available in the room or upon... More 

menlo park, United States
1 review
4 of 5 stars Reviewed November 27, 2014

Close to Stanford University and the Stanford shopping center. Great location for both business and pleasure. Cant get any closer to the Shopping center. Will remember and stay here when visiting this area.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello Khamar H! Thank you for sharing your experience with the TripAdvisor community! We're happy you enjoyed your stay and found our location convenient for you! We hope to see you next time you're in the Palo Alto/Menlo Park area! Briana Williams Front Office Supervisor More 

Austin
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 23, 2014

Stayed here three nights while on business (reservations made by my company). My room was clean and met minimum requirements. However, walls (and floors) are paper thin so if you are a light sleeper this may pose a problem. Also be forewarned that the breakfast area is rather small, tiny in fact, and has the potential of being over crowded... More 

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BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hi DLG0! Thank you for taking the time to leave us your feedback with the TripAdvisor community! We do apologize for any noise you may have experienced during your stay. However we are happy you found our location convenient for your traveling needs. Soon we will be expanding our lobby and breakfast area to accommodate more seating. If you're in... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed October 22, 2014 via mobile

A bit dated, but clean and convenient. Excellent breakfast. Very nice pool. Certainly good for both business people and families. A short walk to an upscale shopping center with excellent restaurants and stores.

Was this review helpful? Yes
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello Brian0709! Thank you for taking the time to tell the TripAdvisor community about your recent stay with us! We're very happy you found our location convenient and our amenities to your liking! We look forward to having you stay with us again next time you're in the Stanford area! Kind regards, Briana Front Office Supervisor More 

Detroit, Michigan
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 12, 2014

Great location and nicely kept property. 75 yards to the Palo Alto sign on El Camino Street. 1.2 mile walk to a Stanford football game. Breakfast was coffee, juice and toast. I would have completely satisfied except the sheet had some blood on it from a previous guest. I only post this because if a hotel doesn't care enough to... More 

Was this review helpful? Yes
BW_Riviera, Manager at BEST WESTERN PLUS Riviera, responded to this review

Hello William B! Thank you for taking the time to leave feedback for the TripAdvisor community. We are very sorry about the state of the sheets on the bed during your stay. We do use an outside company to supply our sheets. I have taken the issue up with our housekeeping department. We pride ourselves in providing superior customer service... More 

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Additional Information about BEST WESTERN PLUS Riviera

Address: 15 El Camino Real, Menlo Park, CA 94025
Phone Number:
Location: United States > California > Menlo Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Riviera 2*
Number of rooms: 36
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Also Known As:
Best Western Plus Riviera Hotel Menlo Park
Best Western Menlo Park
Menlo Park Best Western

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