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BEST WESTERN PLUS Riviera

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15 El Camino Real, Menlo Park, CA 94025
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1 room 1 adult
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BEST WESTERN PLUS Riviera
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104 Reviews from our TripAdvisor Community

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Oakland, United States
1 review
4 of 5 stars Reviewed 1 week ago

The friendly staff took my request into account for breakfast options safe for someone with celiac. They provided me with multiple safe and tasty options for my breakfast! Rooms were clean, check out and check in were easy and fast.

Review collected in partnership with Best Western

Helpful?
Thank Jennifer J
Fuzhou, China
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

As mentioned in many other reviews, the rooms are too close to the road and railway so it could be noisy. It was the case that you could hear the train late at midnight or so. Admittedly I would have a poor sleep in such an environment, but with the provided earplugs I was able to sleep sound and tight.... More 

Helpful?
1 Thank yli147
Oxnard, California
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stay here because we can walk to my Aunt's house easily. That being said, it is a well kept facility with much recently remodeled. There is a good continental breakfast, and the rooms are nice. It is located between Camino Real and the RR tracks, so you will hear some noise but not excessive. The staff is well informed... More 

Helpful?
Thank DavidNolanCook
BW_Mgr15, General Manager at BEST WESTERN PLUS Riviera, responded to this review

DavidNolanCook, it is always a pleasure having you stay with us and we thank you so much for your kind words about the staff being "well informed & helpful"! The remodel of our guestrooms, breakfast area, and exterior refresh turned out beautifully and I am so glad your stay was comfortable. If I can be of any assistance when you... More 

Seattle, WA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed December 9, 2015

I had my first (and last) stay at the Best Western. I work for a well-known nearby tech company, and am frequently on business travel in the SF Bay Area. The Best Western is simply the worst hotel I have ever stayed at on business in the Bay Area. I unconditionally disrecommend it for business travelers, as do nearly all... More 

Helpful?
Thank eligold
BW_Mgr15, General Manager at BEST WESTERN PLUS Riviera, responded to this review

Eligold, early this year we completed our guestroom renovations and we are currently wrapping up our exterior refresh. I am so sorry that the smell from the repainting of our guestroom doors and exterior railings went into your room and clothing. Our staff moved you promptly into a new room that was not under construction, the door paint dried already,... More 

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Sacramento
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 1, 2015

Each Thanksgiving I travel to Palo Alto and stay across the city border in Menlo Park at this hotel. It is a short walk to downtown Palo Alto from El Camino Real. The hotel is clean and well maintained. (They were painting railings during this visit.) There is a lot of highway noise and noise from a nearby commuter train.... More 

Review collected in partnership with Best Western

Helpful?
Thank SactoJohn
BW_Mgr15, General Manager at BEST WESTERN PLUS Riviera, responded to this review

SactoJohn, thank you so much for taking the time to tell other travelers about your recent stay!The staff and I take a lot of pride ensuring you and other guests have clean rooms, a hearty breakfast, and a beautiful property to come back to. I am glad to hear it was nothing less! It is always a great pleasure having... More 

1 review
5 of 5 stars Reviewed November 28, 2015

The Best Western Riviera Motel in Menlo Park was comfortable and quiet. The room served our needs perfectly. Staff was outstanding for check-in and check-out...no complaints. The breakfast would have been nice, but did not fit in with our family gathering on this Thanksgiving celebration. Parking was easy.

Review collected in partnership with Best Western

Helpful?
Thank 78arthurm
portland, United States
1 review
4 of 5 stars Reviewed November 17, 2015

My stay was good the room could have had better lighting, sevice was good I'd stay again. The location was perfect, walking distance to Palo Alto , the train , Stanford for meals and entertainment. Breakfast was good and convenent , WiFi was a little hit and miss, parking was good very friendly staff

Review collected in partnership with Best Western

Helpful?
Thank George Z
Madison, Wisconsin
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 29, 2015

We stayed here in order to be close to Stanford campus. Indeed, we could walk across the shopping center and be on campus or drive a short distance to be there. This hotel is clean and comfortable. We had one of the rooms closest to the road and yet the road noise was not at all bothersome. The staff was... More 

Helpful?
Thank David K
BW_Mgr15, General Manager at BEST WESTERN PLUS Riviera, responded to this review

David, thank you for taking the time to share your feedback about our clean, comfy rooms and friendly staff! I am so happy you had a good stay and you were able to take advantage of our convenient location as the Riviera is one of the closest hotels to Stanford University and downtown Palo Alto. Thank you again for your... More 

Aptos, United States
1 review
4 of 5 stars Reviewed September 26, 2015

We were in Palo Alto for medical reasons which required a place to stay near Stanford Hospital for two nights. The staff was very professional and accommodating to our needs. The rooms were clean with all the necessary amenities.

Review collected in partnership with Best Western

Helpful?
Thank Margie B
Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 9, 2015 via mobile

Unless you are really desperate (ie no other possible options), I would strongly discourage staying here. I/my company paid over 300/night, and I certainly expected more than a roadside motel with the doors to each room opening to the outside, and literally less than 25 yards from a busy/loud road. Traffic starts at 530. So be prepared to use the... More 

Helpful?
1 Thank onebusinesstraveler
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