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Toll House Hotel

Certificate of Excellence
3.5 of 5
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140 S. Santa Cruz Ave, Los Gatos, CA 95030
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Toll House Hotel
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Ranked #3 of 6 Hotels in Los Gatos
Certificate of Excellence 2014
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447 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Toll House Hotel
See the most recent reviews
Brookings, Oregon
Top Contributor
181 reviews 181 reviews
66 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 2, 2014

The room is very comfortable and well outfitted. The exercise facility is very well equipped. The location is excellent - right in the middle of Los Gatos. The hotel staff is polite and helpful. The only complaint is the service at the restaurant. It was awful. Repeated requests for a cup of coffee or a spoon were not responded to.... More 

Was this review helpful? Yes 1
Abel V, Front Office Manager at Toll House Hotel, responded to this review

Dear albwilson, Thank you for your feedback on your recent stay. I appreciate you recognizing our helpful staff and Im sorry to hear your restaurant experience was not at the level of service we normally provide. We do share feedback such as yours with our staff as an opportunity to improve. Thank you again for sharing and we hope you... More 

San Francisco, California
Top Contributor
102 reviews 102 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 20, 2014

We stayed in a lovely and spacious Jr. Suite on Valentine's Day. We were instantly thrilled with both the size, location, and cleanliness of the room. They offered great amenities like an electric fireplace, flat screen TV, wireless Internet, and the bathroom was stocked with all the toiletries one would ever need while staying away from home. The bed was... More 

Was this review helpful? Yes 2
Abel V, Front Office Manager at Toll House Hotel, responded to this review

Dear TravelGoddess86, Thank you for your feedback on your recent stay as we truly appreciate your comments. I apologize about the noise you experienced while you were here but am pleased to hear that our team followed up and provided you a nice breakfast in the morning and handled your complaint promptly. We all look forward to your next visit.... More 

MN
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 14, 2014

We really liked the Toll House Hotel; it's situated in a very convenient location, friendly staff, free and ample parking, comfortable beds, quiet, very clean, and the price is reasonable. The warm chocolate chip cookies upon check-in are a nice little gesture, too. I wouldn't hesitate to stay here again if ever in the area.

Was this review helpful? Yes 1
Campinas, SP
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 13, 2014

I spent a week at this hotel for a company conference and must say it was enjoyable all the way. Rooms are nice size, bed is comfortable and good bathroom. Staff is very friendly (with special thanks to Abel Veloz, but they all were very nice and helpful). Location is perfect at walking distance from good restaurants and stores, so... More 

Was this review helpful? Yes 1
Salem, Virginia
2 reviews
4 of 5 stars Reviewed February 8, 2014

This is the second time in three years that my husband and I have stayed at this hotel as part of a group business meeting.The rooms were clean and comfortable enough, and the bathrobes were really cozy. Location is great, in easy walking distance of quaint downtown Los Gatos. We had a really delicious group dinner in their restaurant. The... More 

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Los Gatos, CA
Contributor
17 reviews 17 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 1, 2014

Well, it is interesting the a 3 star is "Average" because I would not rate it "Poor", but then neither "Very Good", but "average" rating for this type of hotel isn't that good... to me. So this is supposed to be a nicer hotel in Los Gatos, in our King 3rd floor room, no fridge, No microwave, no "shower cap"... More 

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Västra Götaland
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed January 30, 2014

The hotel does look fancy and the rooms are spacious and nice looking. Bathroom was good but the rest failed for my liking. Bed was too hard so I didn't get a good night's sleep. And since I stayed during winter time it gets cold at night so I needed to have the heat on and it made a rather... More 

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Abel V, Front Office Manager at Toll House Hotel, responded to this review

Dear Tobbe71, Thank you for taking time to leave us some feedback on your recent stay. Im very sorry to hear that some of the room features didnt meet your expectations. We take pride and try our absolute very best to provide you a great experience that is consistent from start to finish, from our service to our product. I... More 

Apopka, Florida
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 30, 2014

This hotel is perfect place almost downtown LosGatos. Rooms are clean and good service. Rate is very reasonable for the area and the possibility to go have dinner by walking is very appealing! Garage is a little journey in the basement of the hotal but free with possible pass if you get pick-up by friends.

Was this review helpful? Yes
Abel V, Front Office Manager at Toll House Hotel, responded to this review

Dear Manue_and_JB, Thank you for sharing feedback on your recent visit. Please come back and visit when you are back in the area. Have a wonderful day! Best Regards, Abel Veloz More 

Los Altos, California
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2014

I just wrapped up a week long sales meeting at the Toll House Hotel in Los Gatos, and it could not have gone smoother. Like all the other reviewers mentioned, every single staff member was super friendly and went above and beyond to assist our team. The food exceeded our expectations, and the catering manager handled multiple special food requests... More 

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Santa Clara, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2014

This hotel is tucked into a corner of Los Gatos within walking distance of all of the great downtown shops. I stayed at this hotel for a business event and was very pleased to find an on-site restaurant. The staff in every aspect of this hotel is completely amazing. From check-in, to the restaurant, to setting up the meeting rooms,... More 

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