Top notch service by everyone including the front desk, engineering, housekeeping, and the staff at the restaurant. Comfortable furnishings, clean, spacious, sleek, stylish bath and vanity area. Really the best in-room coffee I've ever had. Walk to center of Los Gatos, near night life, restaurants, stores, etc. I enjoyed the peppermint soap and shampoo too.

We only spent one night, but were struck by the friendliness of the staff. Very genuine, not phony friendly. Price was quite reasonable; room was clean and quite large. We would definitely stay again. Very convenient to shopping and dining in Los Gatos. Would definitely recommend to others!

Spent one night to celebrate a special day. Staff was the friendliest imaginable. Hotel was very generous with accommodations and gifts. Very good food. Very comfortable surroundings. Overall a pleasant experience. Be sure to ask for complimentary cookies at front desk!

The staff at the front desk were remarkable; they and all the other staff we dealt with on the hotel side of things were extraordinary. They were the most competent the most friendly that we hever dealt with.. Unfortunately they were in quite a contrast with the waitstaff the restaurant. Getting the attention of a waiter was almost an ordeal.... More

I’ve stayed here three times now over the last few months, and I just made a reservation for later this month. As others have mentioned, the staff is incredibly friendly and helpful. I was impressed that the front desk people even remembered my name and said hi when I was walking through the lobby, but I can never remember anyone’s... More

Excellent hotel, excellent staff. Stayed there 6 days. Wonderfully helpful desk clerk Amanda, and extremely helpful person on their engineering/maintenance staff named Tony, are just two of the many staff people who went out of their way to make it a comfortable experience. Tony (who went out of his way, with skill and creativity, to devise a fix for a... More

We stayed here for three nights while we attended a wedding. We loved it so much we changed our other hotel reservation and returned the night before we were flying out of the area. The service was wonderful, the staff were very helpful. We enjoyed breakfast at the restaurant in the hotel. Around the area there are several good restaurants... More

My wife and I stayed at this hotel recently for our one year anniversary, and we had an amazing time! I highly recommend staying here as everything was perfect. The staff is amazing and as attentive as any luxury hotel where you would pay three or four times the price. Special thanks goes out to Abel and Emily (and Pam... More

My husband and I stayed at the Toll House for 5 nights in late March and we have nothing but good things to say about the hotel. Upon arrival we were met by very warm and helpful staff, making check-in very easy and pleasant. All of the other staff we encountered during our five days were equally nice! What a... More