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Toll House Hotel

Certificate of Excellence
3.5 of 5
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140 S. Santa Cruz Ave, Los Gatos, CA 95030
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Ranked #3 of 6 Hotels in Los Gatos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Denise D Windsor, California
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443 reviews from our community

Traveler rating
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    46
    20
    8
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95
111
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149
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Windsor, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Toll House Hotel for a business trip. The staff was so friendly. I had a question about a charge for my room upon checkout. Emily and Esteffani were both so helpful and went above and beyond to resolve the issue. I highly recommend this hotel.

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Denise D, Thank you for your great 5 star review and personal recognition of our team. We hope to welcome you back again! Have a great day. Best Regards, Abel Veloz More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 1 week ago

A few of us at my company just spent a couple nights at the Toll House. It was the best hotel experience I have had in some time. The hotel is recently updated and the restaurant should make any foodie happy. But, best of all was the cheery professionalism of the staff. Erin served us in the restaurant and we... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear David S, On behalf of our entire staff I would like to thank you for such a wonderful, inspiring review. It means so much to us, to know you have chosen Toll House to be your 1st choice when visiting the bay area. We look forward to your next visit! Thank you again. Best Regards, Abel Veloz More 

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We found the main lounge and bar to be lively and visually appealing, definitely a place you could meet friends or clients. However, the hallways were dated. The rooms had been updated nicely, but had missing tiles in the bathroom baseboards. We never did get more than lukewarm water at the basin. There were no blackout curtains or shades even... More 

Was this review helpful? Yes 1
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear BradKimO, Thank you for being our guest and taking time to leave us some feedback. I am pleased to hear that you enjoyed the lobby and restaurant, that has recently been remodeled and updated. I do want to share that we have recently replaced most of our a/c/heating units in our rooms and plan to have all the rooms... More 

1 review
5 of 5 stars Reviewed 1 week ago

I just wanted to take a minute and say that I really enjoyed my stay there. This was the first time I have stayed there, I come to the area a lot for work and the toll house is now my favorite. The location is near a nice downtown with a small town feel, the rooms and the staff are... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear David S, Thank you for your review and we are delighted that you had a wonderful visit with us! Thank you for the personal recognition of our staff and we hope to welcome you back soon. Have a wonderful day! Sincerely, Abel Veloz More 

Windsor, CA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location downtown close to everything and warm chocolate chip cookies whenever you want them.We were here on business which worked out great. We had a room toward the back of the hotel and it was nice and quiet.The interior of the room was fine-nice and clean, although small. But the balcony was a little stingy and needed a facelift.... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear pchiappa, Thank you for being our guest recently and leaving us your feedback. I'm pleased to hear you enjoyed our proximity to our beautiful downtown and enjoyed our cookies. We are making the necessary improvements to our balconies in the very near future, to keep them looking fresh. Please visit us again to see our continued upgrades. Have a... More 

Salinas, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Lisa Furlo was at the registration desk when my sister and I checked into the hotel on March 27th. She was very welcoming. We mentioned we were in town to celebrate my birthday. Later that evening, there was a chilled bottle of champagne sent to our room! What a nice surprise. Also, your employee, Pam, was very friendly and gave... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Debbie J, Thank you so much for leaving us a wonderful and highlighting some of our amazing staff! We are very excited to hear you had a memorable birthday weekend with us and hope to welcome you back in the future. Have a great day. Best Regards, Abel Veloz More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Ok. Where do I start? Let's go with the positive. The hotel is well located, close to the main shopping and eating places. The reception is bright and airy and they offered cookies at check in - though they didn't offer them to some other people in our party that arrived after us. And I guess this sums up the... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear llmcgs_1554_iah, Thank you for taking time from your day to share your feedback with us. Please accept my apologies as it is clear we did not meet your expectations on many levels. We strive to provide a pleasant, memorable, positive experience to all of our guest and I would personally like to find out more about your visit so... More 

Salida, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

We loved our room and had talked about always staying at Toll House when we come to Saratoga to see our kids and grandkids. But the walls do not block out conversations from the next room which was hard for my husband. He did not sleep well where I did not hear a thing. But he is the deciding factor.... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Scheerie R, Thank you for taking the time to share some feedback and for your kind comments about our staff and your room accommodations. I apologize that your stay wasn't as pleasant as we strive to offer because of the noise issues your husband experienced. I hope we can have the pleasure to welcome you back in the future,... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed for one night in March and was greatly pleased. The customer service they provided was excellent as well as the quality of stay. On top of being in a great location, walking distance from shops, restaurants, and other amenities they also had a great restaurant inside the hotel. The food was great definitely would recommend eating there. Another... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Bplim, Thank you for your review and we love to have you at our hotel! We enjoyed your comments highlighting our service and the quality of your visit. We hope to welcome you back again. Have a great weekend. Best Regards, Abel Veloz More 

Manhattan Beach, California
Top Contributor
96 reviews 96 reviews
94 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for one night in early March. The hotel is centrally located in Los Gatos and has easy access to restaurants/stores. The hotel itself is a bit disjointed with the lobby being refurbished and the room wings in need of a remodel. The rooms are a decent size, however, the hvac system is not central (heat needed... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Cubsfan73, Thank you so much for taking the time to leave us your feedback on your recent stay and providing information that will make your next visit better. I apologize we did not explain how we obtain a temporary hold on each of our guests credit cards at check in as a security deposit and explain how this is... More 

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