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Toll House Hotel

Certificate of Excellence
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140 S. Santa Cruz Ave, Los Gatos, CA 95030
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Toll House Hotel
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Ranked #3 of 6 Hotels in Los Gatos
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Scheerie R Salida, California
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437 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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London, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

Ok. Where do I start? Let's go with the positive. The hotel is well located, close to the main shopping and eating places. The reception is bright and airy and they offered cookies at check in - though they didn't offer them to some other people in our party that arrived after us. And I guess this sums up the... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear llmcgs_1554_iah, Thank you for taking time from your day to share your feedback with us. Please accept my apologies as it is clear we did not meet your expectations on many levels. We strive to provide a pleasant, memorable, positive experience to all of our guest and I would personally like to find out more about your visit so... More 

Salida, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

We loved our room and had talked about always staying at Toll House when we come to Saratoga to see our kids and grandkids. But the walls do not block out conversations from the next room which was hard for my husband. He did not sleep well where I did not hear a thing. But he is the deciding factor.... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Scheerie R, Thank you for taking the time to share some feedback and for your kind comments about our staff and your room accommodations. I apologize that your stay wasn't as pleasant as we strive to offer because of the noise issues your husband experienced. I hope we can have the pleasure to welcome you back in the future,... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed for one night in March and was greatly pleased. The customer service they provided was excellent as well as the quality of stay. On top of being in a great location, walking distance from shops, restaurants, and other amenities they also had a great restaurant inside the hotel. The food was great definitely would recommend eating there. Another... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Bplim, Thank you for your review and we love to have you at our hotel! We enjoyed your comments highlighting our service and the quality of your visit. We hope to welcome you back again. Have a great weekend. Best Regards, Abel Veloz More 

Manhattan Beach, California
Top Contributor
96 reviews 96 reviews
94 hotel reviews
115 helpful votes 115 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel for one night in early March. The hotel is centrally located in Los Gatos and has easy access to restaurants/stores. The hotel itself is a bit disjointed with the lobby being refurbished and the room wings in need of a remodel. The rooms are a decent size, however, the hvac system is not central (heat needed... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Cubsfan73, Thank you so much for taking the time to leave us your feedback on your recent stay and providing information that will make your next visit better. I apologize we did not explain how we obtain a temporary hold on each of our guests credit cards at check in as a security deposit and explain how this is... More 

Arnold, California
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My, husband and I were treated to this hotel for three nights, by his nephew.. in the area for a family funeral. We are both SAn Jose locals, born and raised, 1949 and 1952... live out the area now in Arnold CAlif.... Upon arrival everything was in order.. easy check in... great rooms, clean and spacious, bathrooms, are lovely.. and... More 

Was this review helpful? Yes 1
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Glenda_11, Thank you for being our guest and providing us some candid feedback. Im very pleased to hear that you enjoyed the hotel overall and the experience you had. Your comments are very valuable to us, and I can assure you we look at these reviews as a team and make the necessary improvements immediately as appropriate. It was... More 

Michigan
Top Contributor
155 reviews 155 reviews
49 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night with a few business colleagues. Nice location in downtown Los Gatos. Sleeping rooms are adequate size and furnished nicely. Reasonably quiet. Internet was provided, but a bit slow. Amply places to charge electronics. Iron and board in room. Check-in/out was prompt. Also had a beer at bar. That atmosphere is very hip with comfortable indoor... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear LoveToVacateMichigan, Thank you for being our guest and taking time to leave us your feedback. If your travels bring you back to Silicon Valley we would be honored to welcome you back. Have a fantastic weekend! Best Regards, Abek Veloz More 

FL
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is within walking distance of many restaurants and shop. We were there during Sunday's Farmer's Market which is held at the park across from the Toll House. It was very refreshing to see so many families enjoying themselves and it is a doggie heaven! The staff as absolutely amazing and could not do enough for us. Will definetely... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear ROWAN36, Thank you so much for your feedback. We do have an amazing farmers market directly across the street every Sunday morning that I'm so glad to hear you enjoyed. As you say, we definitely love our dogs around here so much the town should have been called Los Perro! Again, Thank you for highlighting our staff and for... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

While this review is overdue, the experience has certainly not left my mind for one moment. I have always chosen to stay at the Toll House for the last 10 years that I've been coming to Los Gatos to visit family. This trip was the first time I was not there for pleasure, but instead due to an illness in... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Rochelle158, On behalf of all of us here at the Toll House, we thank you for your 5 STAR review. Your feedback truly inspires us as a team. You are family when you stay with us! Please call me if you ever need anything and I will be happy to assist you. Have a wonderful weekend and I hope... More 

Seattle, Washington, United States
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is located in downtown of Los Gatos and very close to nice restaurants. Even though lobby area looks nice, there is no soundproofing in the rooms. Any road noise can be heard very clearly as there are no walls. If you are leaving hotel by taxi, there is no way to leave the hotel. The gates are designed for... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear FBTurco, Thank you for taking time out of your day to leave us your feedback. I'm pleased to hear you enjoyed our proximity to downtown and am very sorry to read that you were not completely satisfied with your room accommodations and that the taxi had trouble exiting our property. We do provide a secured lot for our guests... More 

Costa Mesa, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I'm commuting from Orange County to San Jose for work and have chosen Toll House as my "home base." I had stayed here with my family in the past on a weekend away. I don't mind the 20 minute drive to stay at what is an extremely cute and well-appointed hotel. Los Gatos is very quaint and relaxing and this... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Julz A, Thank you so much for your 5 star review! We are delighted that you have chosen our hotel to be your home base when you are traveling on business and for weekend getaways. We all look forward to serving you again in the future. Hope your enjoying that SoCal sun this weekend! See you again. Best Regards,... More 

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