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Toll House Hotel

Certificate of Excellence
3.5 of 5
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140 S. Santa Cruz Ave, Los Gatos, CA 95030
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Toll House Hotel
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Ranked #3 of 6 Hotels in Los Gatos
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
adventuregirl25 Berkeley, California
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482 Reviews from our TripAdvisor Community

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    47
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    9
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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San Francisco, California
1 review
2 of 5 stars Reviewed 2 days ago NEW

A few girlfriends and I, all professionals in our late 20s, consistently dealt with a demeaning and almost suspicious front desk. Our keys consistently didn't work and, when reactivated, we were greeted with rudeness. Odd experience.

Review collected in partnership with this hotel

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear 434elenic, Thank you for your review. I want to sincerely apologize on behalf of the front desk for your experience and the impression that was left on you . We provide a safe and secure environment for all of our guests and do require your name on the reservation as well as photo identification before we extend any guest... More 

Berkeley, California
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a nice stay at the Toll House hotel but glad I had my earplugs as we didn't have double pane windows as there was quite a bit of noise from the parking lot. The beds were comfortable and the room was very clean. Be sure to ask for the s'mores package from the front desk and enjoy grilling on... More 

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Austin, Texas
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a few nights while in town visiting friends. The hotel is within walking distance of a good amount of restaurants, bars, clubs, & shops. I will stay here again if I'm in the area. Hotel room was clean & standard. No complaints from me.

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Ryan F, Thank you for you review and we are excited you are a HAPPY CUSTOMER! We hope to welcome you back again! Enjoy your day. Regards, Abel Veloz More 

Washington
1 review
4 of 5 stars Reviewed 1 week ago

I always enjoy my stay at Toll House. The newly renovated Bar and restaurant look great and is inviting. The staff at the Toll House always ensure I have a great experience. Cocktails were wonderful. Beer selection was good too!

Review collected in partnership with this hotel

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Scott S, Thank you for your review and all your wonderful comments. We all look forward to your next visit. Have a great day and weekend! Best regards, Abel Veloz More 

Westlake Village, California
1 review
5 of 5 stars Reviewed 1 week ago

Unexpected great facility, clean, helpful staff and charming town. Delicious restaurants and amazing shopping. We will definitely come back on our way to San Francisco. Great spot to enjoy family and friends.

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Anthony W, Im glad we beat your expectations and to hear that you will be back! Thank you for being our guest and we wish you a fun and safe holiday weekend. Best Regards, Abel Veloz More 

Heide, Germany
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed a week for business. The rooms are average size, the bed comfortable. A balcony to the court yard, with many events (wedding and another party) and outdated, not maintained water pipes and wood. Each room has it's own tiny AC unit which is blasting cold air directly over the bed - if you do not like draft air, better... More 

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Morgennebel, Thank you for being a recent guest and taking the time to leave us some valuable feedback. Im sorry to hear your experience with our wi-fi was not to your satisfaction. We have made many upgrades to our internet over the past 12 months, and I share the same disappointment after hearing your feedback. I will look further... More 

San Jose, California
1 review
4 of 5 stars Reviewed 1 week ago

A very nice hotel with a very friendly staff, nice amenities, the bar and the restaurant were great and the bartender can mix a fine cocktail. Just make sure that if you want a good nights sleep to get a room away from the road.

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Pleasanton, California
1 review
4 of 5 stars Reviewed 1 week ago

Great location and nice hotel for a good price. Nothing spectacular, but comfortable and friendly. I would consider coming back. Everything was handled nicely, and the parking was convenient. Ask for a cookie when you check in if they don't offer you one :-).

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Brook Park, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

Location was good for the wedding locations we needed to get to and close to eating and shopping. No pool but really had no time to use. Had a good time with family and friends in lounge in evening. Parking was convenient in the secured parking .Rooms were nice and clean.

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Valkenswaard, The Netherlands
1 review
4 of 5 stars Reviewed 1 week ago

Nice Hotel. Not too large. Rooms are spacious enough, fairly modern interior. Excellent beds. Breakfast quite slow and expensive. WiFi should improve. Free parking in own garage. lot's or nearby restaurants. Overall I had a very pleasant stay.

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