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Toll House Hotel

Certificate of Excellence
3.5 of 5
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140 S. Santa Cruz Ave, Los Gatos, CA 95030
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Toll House Hotel
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Ranked #3 of 6 Hotels in Los Gatos
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Tom L
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450 reviews from our community

Traveler rating
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    46
    20
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

My wife and I attended my niece's wedding and stayed at the hotel. The staff is very accommodating with the facility being very clean. My sister planned and hosted the indoor breakfast after the wedding on Sunday morning. Being the weather was beautiful outside, the staff asked her if she would like the breakfast outside to which she answered "would... More 

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Rio Vista, CA
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was recommended for nearby wedding ceremony. I had never visited Los Gatos before or this hotel. It's more than I would like to spend for a one night stay, but considering the location and event, did not have much choice. Plenty of free indoor parking in the garage. Facility and staff were nice. Room was nice, a little... More 

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Mumbai (Bombay), India
Top Contributor
126 reviews 126 reviews
32 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located right at the edge of the city. Extremely good and polite staff that are always very warm and receptive. The rooms have a small balcony for you to enjoy the greenery around. The hotel offers some AMAZING cookies that is available round the clock and on the house.. The cookies are a must try. The rooms... More 

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear geet219, Thank you so much for taking the time to leave us your feedback. Im so happy to hear you enjoyed our service and hotel amenities, as we understand the importance of these especially when you are miles away from home. We truly are appreciative for your kind comments and do hope to welcome you back in the future!... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

My friend and I had a recent getaway just us girls and Toll House exceeded our expectations again and again during our visit! The staff was very friendly and extremely helpful. Our room was clean and spacious and had a balcony patio that overlooked the courtyard. Several employees went above and beyond to make us comfortable and make sure we... More 

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Redwood City, California
Top Contributor
114 reviews 114 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Toll House is quiet and well-maintained at the south edge of the town of Los Gatos. The staff is friendly and efficient, and the rooms are satisfactorily appointed. It has won an award of excellence. I'm not sure whether that was for events or the hotel itself. Decor is modern and interesting. It is a comfortable, private place to... More 

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Dallas, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This isn't a new hotel. The property is much older and not fancy by any means but the owner has done a wonderful job with updating. The location is wonderful and quiet. The courtyard is lovely and the town adorable. The staff was extremely welcoming. This was an unexpected treat

Was this review helpful? Yes 1
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear KenRobin, Im glad you were impressed by our service! Your feedback means a lot to our team. Please visit us again soon and have a wonderful weekend. Best Regards, Abel Veloz More 

Aptos, California
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at Toll House this past weekend for a quick get away. We really enjoyed our stay. Our room was nice and the new bar/restaurant were good. The pleasant surprise was the service we received. From the front desk to the bartenders, everyone was attentive. In particular, our experience with Doug was great. He was extremely... More 

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ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Michael O, Thank you for leaving us some great feedback on your experience and highlighting our employees and service. Its always great to hear that we are doing a great job. Have a great weekend and we look forward to your next visit! Yours in hospitality, Abel Veloz More 

Windsor, California
1 review
5 of 5 stars Reviewed April 14, 2015

I recently stayed at the Toll House Hotel for a business trip. The staff was so friendly. I had a question about a charge for my room upon checkout. Emily and Esteffani were both so helpful and went above and beyond to resolve the issue. I highly recommend this hotel.

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear Denise D, Thank you for your great 5 star review and personal recognition of our team. We hope to welcome you back again! Have a great day. Best Regards, Abel Veloz More 

Seattle, Washington
1 review
5 of 5 stars Reviewed April 9, 2015

A few of us at my company just spent a couple nights at the Toll House. It was the best hotel experience I have had in some time. The hotel is recently updated and the restaurant should make any foodie happy. But, best of all was the cheery professionalism of the staff. Erin served us in the restaurant and we... More 

Was this review helpful? Yes
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear David S, On behalf of our entire staff I would like to thank you for such a wonderful, inspiring review. It means so much to us, to know you have chosen Toll House to be your 1st choice when visiting the bay area. We look forward to your next visit! Thank you again. Best Regards, Abel Veloz More 

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2015 via mobile

We found the main lounge and bar to be lively and visually appealing, definitely a place you could meet friends or clients. However, the hallways were dated. The rooms had been updated nicely, but had missing tiles in the bathroom baseboards. We never did get more than lukewarm water at the basin. There were no blackout curtains or shades even... More 

Was this review helpful? Yes 1
ManagerLG, Front Office Manager at Toll House Hotel, responded to this review

Dear BradKimO, Thank you for being our guest and taking time to leave us some feedback. I am pleased to hear that you enjoyed the lobby and restaurant, that has recently been remodeled and updated. I do want to share that we have recently replaced most of our a/c/heating units in our rooms and plan to have all the rooms... More 

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