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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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Sheraton Universal Hotel
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1,064 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Universal Hotel
See the most recent reviews
San Francisco, California
Top Contributor
133 reviews 133 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed April 4, 2015

This is a pretty nice hotel. The rooms are good sized and comfortable. Our room had a view of the pool. The room was quiet, the beds were fairly comfortable, and the room was clean. The lobby is large with a bar in the center, so it's a good place to meet people, and they have a wax figure of... More 

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear purpletravler, Thank you for taking the time to review your recent stay. We are pleased to have provided you with comfortable locations and a close location to Universal Studios. We appreciate knowing your thoughts on our buffet selection. We certainly want to offer a delicious, wide variety of foods, and so we will share your comments with our dining... More 

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2015

I've been traveling bi-monthly for about 10 years and this hotel possibly has the best customer service I have ever experienced at a Sheraton. (I'm an SPG Gold member, with one stay away from Platinum). I travel primarily for business - so my standards are certainly higher than typical. Although the hotel can use some pool upgrades, it's lobby and... More 

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear DeeMK330, It is such a pleasure to know you have found that your experiences at our hotel continuously exceed the expectation. As such a frequent traveler, your words are that much more valuable to us. We look forward to accommodating your family, and putting you in close proximity to Universal Studios if you plan on visiting the parks. Our... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 1, 2015

Love it been b4. Fan in closet is a great addition. I always bring mine and that is a hassle. I wish I knew it was there. ...I know now. Bell man who has been there over 40 years is by far the best employee we talked to. I live in Phoenix every trip there the traffic is horrible. We... More 

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jenifer H, Thank you for your continued loyalty to Sheraton Universal Hotel. Though we are sorry to hear you encountered some difficulty on the drive, we are happy to have provided a comfortable and enjoyable experience once you arrived. We appreciate your endorsement and hope you might join us again soon! Sincerely, Sherry Samanon Guest Relations Manager More 

Paris
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 30, 2015

I stayed in this hotel for 12 nights as I was in the area for work. The hotel is a getting a bit old, and the design is out dated. Overall the rooms are comfortable and of good size, the internet works well, the pool is open late, the fitness room is well equiped, and the staff is very friendly.... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear JooChiat, Thank you for choosing our hotel for your extended stay on business. We hope you were able to take care of business with ease and you rested comfortably at night. Please know that in the months to come, our rooms are undergoing renovations. Should business bring you back to the area someday, we hope you might consider another... More 

RSM, California
Top Contributor
78 reviews 78 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 30, 2015

We reserved on-line the Universal Studios Package that included a 2-day park pass, breakfast and parking. That is the way to go. No frets, no hassles, and all was ready to go when we arrived. From the very moment at check in (Laurie was excellent, efficient, friendly, and professional) through our entire stay, we really felt the friendliness of all... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Travlin2, Thank you for reviewing your stay. We often run promotions and offer packages to make a visit to Universal Studios more economical, and we are pleased you took advantage! Even more so, we are pleased that Laurie and the rest of our staff could make your stay more memorable. It was our pleasure to accommodate your visit. We... More 

Newton, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 29, 2015

I stayed two years in a row in their "Presidential" Suite which was cut in half to make more rooms. We were holding a conference here and I wanted to be able to entertain some of the executives in my suite. They put a family with a baby next to us so we could not have people over at our... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear TravelingIguana, Thank you for taking the time to review your experience. It is unfortunate that our suites did not quite meet your expectations. The studio-style layout, views of the Hollywood Hills, and full living area, paired with Club Lounge access and added amenities, are usually found to be high in value. We regret that you were unable to entertain... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

We love this hotel so close to Universa Studios, super convenient with shuttle service. The rooms are spacious and clean. Beds are comfortable and the staff was great. When we went their pool was in remodeling face which was little disapointing but will go back to this hotel without a doubt.

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Monica E, Thank you for your kind words. It is wonderful to know that you enjoyed every point in your stay, from our shuttle service to Universal Studios to our comfortable accommodations. Our pool renovations are now complete, so we hope you will join us again soon for some fun in the sun. Sincerely, Sherry Samanon Guest Relations Manager More 

Glen Ellen, CA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 28, 2015

The Sheraton Universal Hotel is an older property, built in the 1960s, that has been minimally upgraded since that time. It is wonderfully located if you need/want to be in and around the Universal lot and/or Hollywood. While the lobby is OK, and the rooms clean and physically comfortable, the carpets are old, the HVAC is noisy and poorly installed... More 

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Bernie K, Thank you for your review. One of our aims has been to incorporate the charm of old Hollywood in our décor while still offering the modern amenities our guests want to see. This is why we renovated our pool this summer and are undergoing room renovations in several months’ time. In the meantime, our goal has been... More 

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 25, 2015

The only advantage this old hotel has is it's proximity to the popular theme park. Although convenient & comfortable, personally, I am not happy that the high hotel rate does not include breakfast. And parking fee for check-in hotel guests is exorbitantly high. It should be complimentary considering the high rate.

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Homary, We appreciate the opportunity to hear more about your stay. While we are pleased you found your stay comfortable and convenient, we are disappointed that you were not thoroughly satisfied with your stay. Perhaps in the future, a room on the Club level might be more to your liking. Not only is breakfast included, but guests on that... More 

Calgary, AB
Contributor
14 reviews 14 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 23, 2015

My family of 4 (kids 5 and 7) stayed here 2 nights while we visited Universal Studios for 1 day. It was perfect...a quick shuttle ride to US, comfy beds, great pool area and nice restaurant. You could walk to US but it was uphill on the way there and after walking around Disneyland for 4 days we decided to... More 

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear tovsgetaway, Thank you for your review. It is wonderful to know we provided comfortable, fun accommodations for your family. There is no better way to take a break from exploring the parks than with a dip in the pool. We appreciate your feedback regarding our rooms, and will keep it in mind when planning future improvements. If your family... More 

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