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Sheraton Universal Hotel

3.5 of 5 333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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Sheraton Universal Hotel
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992 reviews from our community

Traveler rating
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    227
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Firstly I would like to say we enjoyed our stay here The staff were friendly, concierge very helpful and the rooms were older style but suited our needs. The reason for my low rating here is due to the lack of communication from staff. We stayed here over 2 weeks ago, and are still awaiting return of room deposits 2x... More 

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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Thank you Sheraton Universal for being so kind and helpful to us after an unfortunate start to our month long vacation in the US. Special thanks go to Dai and Claribel. Room was comfortable, clean and spacious. Club level provided great food and drinks also. Valet very fast and efficient. Location is excellent for visiting Universal studios, a very short... More 

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Brisbane, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed for two nights with two girls under 10. Excellent access to Universal studios with the shuttle taking you to and from the park. Rooms were nice, with comfortable beds and nice bathroom. Foyer was always busy but its very large and you are able to find a quiet space to make phone calls if you need. The pool was... More 

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear JussyJ0406, We appreciate the time you have taken to review your stay at Sheraton Universal Hotel. We hope the family had fun at Universal Studios, and we are pleased to hear you rested comfortably at night. We apologize for any inconvenience associated with our pool work. For your next visit, we are confident that with a dip in the... More 

Waretown, New Jersey
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night using points. Received an email to upgrade to club level and did that. The room was larger than normal. Had two couches and a table with chairs. Nice to have a little extra room. The room was decent, had no complaints. The bathroom was ok don't think it has been updated in awhile. Club... More 

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Kelley S, Thank you for sharing your thoughts on your stay. It is wonderful to hear you enjoyed your Club level upgrade, as well as a nourishing breakfast in the morning. We hope you enjoyed visiting Universal Studios from our nearby location. If our parking costs were not made clear to you prior to or on arrival, we are... More 

Amsterdam, The Netherlands
Top Contributor
105 reviews 105 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My lady treated me to a few nights in Hollywood whilst we were heading down the West Coast. A lovely hotel with luxury stamped all over it, alas you still had to pay for WIFI. Good location, fantastic entertainment around! This made me give them a 4!

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear HulaShakes, We are pleased to have been the hotel of choice for your Hollywood excursion. It is wonderful to hear that you found our hotel to be luxurious and in an exciting location. However, we hope it was communicated that free Internet access is available in our Link@Sheraton center, open 24/7. If this was not, we apologize for the... More 

Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I wasn't very impressed with this hotel. It seemed outdated and in need of a refurbish. The location was great though, right next to Universal City Walk and close to the subway. The concierge was super friendly.

Was this review helpful? Yes 1
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Jmazew, Thank you for sharing your thoughts on your recent stay. While we are pleased you enjoyed our location and interacting with the concierge, it is disappointing that our décor did not match your expectations. We are always looking to improve, which is why we recently refurbished our entire pool area. As we plan for future improvements, we will... More 

Huntington Beach, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, for the convenient location to Universal Studios, the hotel isn't bad. It's not a luxury hotel, and the rooms are dated and not very clean (e.g., stains on the carpet, the glass in the picture frame was really dirty, etc.). The bed was very comfortable. There are the basics in the rooms: hair dryer and coffee maker, but no... More 

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear surfcitymama, We appreciate your feedback. It is great to hear that our location was to your liking, as well as our fitness center and the food service during your business meeting. However, we regret that any room issues detracted from your overall experience. Please know that our maintenance staff is more than happy to handle any climate-control issues. We... More 

Los Gatos, California
Top Contributor
117 reviews 117 reviews
61 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for just one night to go to Howl at the Moon on New Years Eve. There's a shuttle between the hotel and Universal Walk. If it had been a nice night we would have walked, but it was unusually cold that night. Our friends told us they were staying in a Lanai Room, which required an upgrade. Since... More 

Was this review helpful? Yes 2
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Renery, We appreciate the time you have taken to review your New Year’s Eve stay. Our Lanai Poolside rooms are more spacious and feature the balcony you mention. The sliding doors are outfitted with secure locks, but it sounds as if yours may have unfortunately been broken. This is a security issue we take seriously, and we will have... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the first stop of our trip and we decided it was more convenient to stay beside Universal as we were only staying 1 night. It was only 1 metro stop away from Hollywood Boulevard so really close to all the action of Hollywood. Checkin was a breeze, we arrived at around 9:30am and they had a room ready... More 

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Christine W, Thank you for choosing Sheraton Universal for your quick trip! We are pleased you enjoyed our location, the service from our staff, and breakfast at Californias Restaurant. Your feedback regarding the lighting in your room is appreciated, and something we will be looking into as we plan for future improvements. Thank you for your recommendation, and we... More 

Rocklin, California
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two nights mid-week. We chose the hotel because of its close proximity to Universal Studios and the City Walk. Takes about ten minutes to walk up the hill but there is also a free shuttle that runs every 15 minutes. Valet was $28 bucks a night but the guys were super fast and I felt it was... More 

Was this review helpful? Yes
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Andrew W, Thank you for reviewing your stay. It sounds as though our location worked out well for your needs and you rested comfortably at night. We can appreciate your reasoning for ordering breakfast off the menu. Ensuring that the buffet options are fresh and appropriately enjoyed by our guests is something that is definitely within our control, and... More 

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Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#69 Business Hotel in Los Angeles

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