We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 322 Los Angeles hotels

Sheraton Universal Hotel

3.5 of 5 Hotel   |   333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Universal Hotel to your Saves list
Sheraton Universal Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
66%
Ranked #94 of 322 hotels in Los Angeles
A recent review
4 of 5 stars reviewed yesterday
SameerDharkar Mumbai (Bombay), India
  • Overview
  • Reviews (851)
  • Photos (193)
  • Amenities
  • Q&A
  • Room tips (243)
  • Location
  • More
Write a Review

851 people have reviewed this hotel

Traveler rating
    243
    316
    192
    62
    38
See reviews for
330
166
31
145
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
2 of 5 stars Reviewed yesterday NEW

I expected more from a Starwood facility. You are really paying for the location. The AC fan was loud made it difficult to sleep. This caused me to check out a day early. I then noticed that my card was charged all nights I booked. I called back to hotel and spoke with operator (Daniel I think). She said "well... More

Was this review helpful? Yes
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you want to stay near Universal studio then this one is one of the 3 hotels which are very close to the studio. we had booked a suite & it was nice , except the bath/toilet design was bit funny & looked like the design wasn't done by very professionals. the staff at the hotel was nice , specially... More

Was this review helpful? Yes
Encinitas, California
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Bell staff, doormen, front desk and coffee bar attendant were very friendly. The lobby and pool look updated. Complimentary shuttle service to Universal Studios and City walk was great. It is also a short walk to the park if you miss the bus. The thing to remember is that you are paying for location, location, location. This hotel is busy... More

Was this review helpful? Yes
Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I pre paid to stay at this hotel and now I have had an additional $500 taken off of my card to pay for the hotel for a second time. I have contacted the hotel a number of times and have never had a response even though they agree that this should not have happened. Thieves!!!

Was this review helpful? Yes
Seattle, Washington
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

The room I stayed in was dingy, not well kept, and a disappointment compared to other Starwood properties I've stayed at. My room was on the same floor as the lobby and upon entering, I felt a gust of heat consume me as I opened my door. Worst of all, I checked in at 11:30PM at night! I realized it... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We visited this hotel Last September (2013) and I really do not have a bad word to say about it ! We were greeted by very friendly staff who notice we have just got engaged so he gave us free parking which was a good start to the trip! Our room was amazing with good views, nice Clean and good... More

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, we are thrilled that you enjoyed your visit and we will definitely pass on the great praise the team. It is our hope that your travels will bring you back this way again as it would be our pleasure to be of service again soon! More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel as a part of a marriage party. I had two rooms and the hotel assigned my card to 5 rooms instead of two. Then they went ahead and charged my room for two parking spots even though I had 1 car! I called the hotel and the best answer I got from guest services is... More

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, many thanks for taking the time to fill out our survey. We certainly appreciate your feedback on the lack of follow up to your billing issues, as we certainly could have one better. Your feedback is invaluable and will be shared with the managers and the directors involved. Thank you kindly again for your time and insights and... More

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is overpriced but the staff was very nice and professional. The rooms were ok but dusty and the restaurant onsite was not good. Theybbooked our tours and the free shuttle was great. The pool was closed so we had to go over to the Hilton to swim.

Was this review helpful? Yes
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, many thanks for taking the time to fill out our survey. Your insight on the room are invaluable and will be definitely shared with the managers involve. We are indeed glad that you enjoyed the location and the great tour options. We do hope your travels may bring you back again this way soon as it would our... More

Phoenix, Arizona
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just completed my 5th stay. For the second time I had to move rooms because the first room was not in good repair. This is frustrating since getting a bellman to help with the move took 40 minutes! The other challenge is everyday the room keys seem to time out. On every stay we find ourselves back at the desk... More

Was this review helpful? Yes
Belfast, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel through Expedia 2rooms 1 for2adults and 2 children and 1 for 2 adults when we arrived after driving from sanfrancisco a9hour drive only to b told they had our booking but only 1 bed in each room how they expected 2 adults and 2 children to sleep in 1 bed I do not no but the... More

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, thank you kindly for your feedback and we are thrilled that you thoroughly enjoyed your stay and you felt welcomed and cared for! We will most definitely pass on the feedback with the team and it is our hope that you will return again soon! More

Owners: What's your side of the story?
If you own or manage Sheraton Universal Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Universal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Orbitz, Tingo, Priceline, Travelocity, BookIt.com, TripOnline SA, Hotels.com, BookingOdigeoWL and Agoda so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (189)
Viewed
Pool/beach area (9)
Viewed
Room/suite (58)
Viewed
View from room (14)
Viewed
Bathroom (25)
Viewed
Hotel & grounds (31)
Viewed
Dining (2)
Viewed
Other (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#74 Business Hotel in Los Angeles #94 On the Beach Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
Number of rooms
457

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer