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All 323 Los Angeles hotels

Sheraton Universal Hotel

3.5 of 5 Hotel   |   333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)
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Ranked #99 of 323 Hotels in Los Angeles
A recent review
4 of 5 stars reviewed yesterday
LJB610 San Diego, California
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918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Sheraton for a couple of nights whilst visiting Universal Studios. Hotel is easy to locate and has ample parking. You do pay for parking however. Staff are friendly, helpful and courteous. At check in, there was a minor issue with my credit card , due to the issuer being overly cautious. The receptionist went the extra... More

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Munich
Top Contributor
56 reviews 56 reviews
32 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Last year, 2013, I had a great experience in Sheaton Universal. I came back again, however, I was disappointment. I did not get any benefits for lounge access, charged a parking fee which I did not pay at all. In general, I got disappointment for this stay.

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Melbourne, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel is in a really convenient location to Universal Studios. Stayed 1 night with 2 adults, 2 teenage children. Property is clean and staff very friendly but hotel is showing age. I would recommend staying here if only for 1-2 nights but think there's better options for less which offer more.

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California
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night with family at this hotel as we were visiting Universal Studios. All I can say is the location is fantastic in relation to Universal. Courtesy shuttle picks you up at hotel every 15 min starting 9am - 9pm and takes you to Universal City Walk shopping area a few minutes away. From the drop off point it's... More

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Sydney, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff and lovely hotel. This is a great place to stay if you plan on visiting Universal Studios. A 7-10 minute walk and you are at the front gate of the park. There is a train station 5 minutes away to take you into LA to see other attractions too.

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Christy L, Thank you for taking the time to write such a great review! We’re glad to hear that you enjoyed our proximity to Universal Studios and the metro. We are also glad that were satisfied with our friendly staff and with the rest of your experience at our hotel. We hope that you’ll be back to stay with... More

UK
Top Contributor
134 reviews 134 reviews
45 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel was better than expected. Shuttle bus to universal every 15 minutes but it is easy to walk. Hotel is located on a steep hill, but if you time it right you can get the shuttle up the hill. Walking distance down hill to the metro so easy to get to Hollywood etc. Found rooms and new comfortable, nice to... More

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear gail1842, We are thrilled to hear that you were satisfied with your visit, and that we were able to exceed your expectations. You can always count on great service, convenience, and thoughtful amenities (like in-room coffee) when you stay at the Sheraton Universal. We sincerely hope that you’ll come back to stay with us the next time you’re in... More

Arenal Volcano National Park, Costa Rica
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had my daughters wedding here. From the beginning process to the end was truly a wonderful experience! Everything promised to us and more was done. Steve, the catering manager was knowledgeable, professional, and very caring. We found the hotel staff to be very attentive and more importantly always smiling ... Which that alone we were very thankful for! Our... More

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Orinda, California
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Universal for a family celebration that was being held there. It's a short taxi ride from Burbank Airport. We arrived at 1:00 p.m. hoping for an early check in only to discover no reservation. "What?!" Well, it seems we screwed up, not the hotel. Our reservation was for the next night. Oops. No problem. We... More

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear hwstein, We are happy to have been able to accommodate you and your family on your recent trip to Los Angeles, and are delighted to hear that you had a wonderful time! Thank you for taking a moment to share some of the highlights of your trip, like breakfast at Club Lounge, lunch and hors d’oeuvres on the terrace,... More

New York City, New York
Top Contributor
71 reviews 71 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The good - all the staff I dealt with were friendly and helpful. Location is closest SPG property to BUR, but still a $25 cab ride from the airport. Surprisingly, the hotel does not offer a shuttle service. Indifferent - parking (for my colleague) is way more expensive than it should be, as is the breakfast buffet. Bar area is... More

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Raoul M, Thank you for your recent stay with us, and for your valuable feedback. While we are glad to hear that you found our staff friendly and courteous, and that our proximity to Bob Hope airport was convenient for you, we are disappointed that your expectations were not met in other areas. We have notified our management of... More

Chandler, Arizona
Top Contributor
130 reviews 130 reviews
17 hotel reviews
269 helpful votes 269 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here every time we visit Universal studios. This hotel is pet friendly at no extra cost and do not charge like some hotels. There is a charge for wi-fi internet. Staff is friendly and helpful. Parking is $24 a night and can fill up is they have a conference going on at the time of your stay. The... More

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guido65, Thank you for the great review! We’re honored to have you as a loyal guest at our hotel, and hope to continue serving you for years to come. We look forward to welcoming you and your pets back on your next visit to LA. If there is anything we can do in advance to make your stay especially... More

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Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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