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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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1,089 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Check in was quick and efficient. Parking is $24 per day but negotiate as you may get it cheaper. Hotel rooms were small and bathroom even smaller. Room was clean. Our room was on the 4th floor (bottom floor) with a view of the roof with green AstroTurf. Hotel is so close to Universal Studios with a ten min walk... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is the best. I got nothing bad to say about it. The customer service is top notch. I'll be staying there again in September for another go around at Universal Studios. Can't wait. If you want a great experience come here for that experience you won't regret it.

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Roseville, California
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Welcome staff was great. Our baggage guy (Eugene I think) had been there for 25+ years was very nice, told the family stories on way up. While we were leaving he even helped with baggage of guests that told him they could not tip him. We were on the 15ht floor looking over pool, freeway, and into the hilll side... More 

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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very clean spacious rooms, parking available which is handy and safe. Bus to universal is nice but not necessary as it is very close, lots of choices of food outlets on the walk so didn't eat in the hotel. fantastic views over Los Angeles. Taxi ride to Hollywood boulevard takes 20 mins if you don't want to park up round... More 

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Wallingford, United Kingdom
Top Contributor
62 reviews 62 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

On this business visit for four days it was ideal location..... I had a room on 19th floor high in the hotel with great views and good size room Check in was fast efficient and friendly so was check out! All services in hotel were good including the shop off of reception lobby overall a good experience ......at reasonable prices....

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

ear alanlowne, Thank you for joining us once again, this time for business. It is wonderful to know that you enjoyed your room with a view and quick, friendly service. Should business bring you back to the area, we hope to once again be your hotel of choice. Sincerely, Sherry Samanon Guest Relations Manager More 

San Francisco, California
1 review
3 of 5 stars Reviewed 1 week ago

After 6/7 hours driving, we finally arrived at hotel around 5:30 pm way past the official check-in 3pm but the room was not ready, so we had to wait another 2 hr for our room to be ready. Inside the room was very clean but the bathroom was very old cos we could see the patches of the fixed up... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Ianwater, Thank you for choosing our hotel for your visit to Los Angeles. We regret that there was a bit of a delay at check-in and that your room was not up to yours, nor our, standards. Please know that in the months to come, our rooms are undergoing renovations. Should your travels bring you back to the area... More 

Saint Louis, Missouri
1 review
2 of 5 stars Reviewed 1 week ago

Every few months or so, I fly across the country to see my family and stop over in LA to enjoy friends and we stay at one of the hotels at Universal. Never have I been so neglected by a hotel promising promising to cater to families and business travelers. With its lofty prices being the cheapest of the two... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Survivor1stmate, First and foremost, please accept our deepest sympathies for your loss. The last thing we want is to complicate the situation further. Please know that we are working diligently to resolve this situation and rectify your bill to your satisfaction. I will be in touch as soon as I have all of the information necessary to properly assist... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for a couple of days and we were quite impressed with the hotel. We stayed here because of its location close to Universal studios. We were greeted by friendly staff and were checked in to a room on the 19th floor which gave us a fantastic view. The room itself was very spacious and... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Liam N, Thank you for staying with us at the Sheraton Universal Hotel. We’re very glad to hear that you and your wife had a lovely time visiting Universal Studios, and that you found our free shuttle service convenient. Pair a day at the parks with time by the pool, and you are certainly doing California right! We hope... More 

Dardenne Prairie, Missouri
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was on a 4-day business conference and was not especially excited about being there. However, the staff at the front desk (Emeka) made a mundane week far more enjoyable. His bright smile and welcoming attitude made me feel like I was not just a hotel guest, but a house guest! He knew through a brief conversation that I like... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Adaeze59, Thank you for sharing your review, and for letting us know how Emeka made your stay so memorable. We want every guest to feel as though they are at home, and his special gift of Nigerian food should have helped! We hope that your conference was a success and that you rested well at night. If business brings... More 

Nottingham
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed with business in early June. The hotel was great in terms of proximity to where I was working, but it could definitely benefit from a makeover. The bed was comfy, but the room seemed tired, and the bathroom (whilst clean) wasn't up to the standard I'd anticipate from a Sheraton. Breakfast was poor. My recommendation would be to eat... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear PaulNotts67, Thank you for reviewing your stay. While we are pleased our location worked to your advantage, we wish our accommodations similarly met your expectations. We are excited to undergo room renovations in the coming months that will modernize and refresh our overall hotel. Along with improved housekeeping service, we are confident your next stay will be much improved,... More 

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