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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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1,065 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

I stayed here for a wedding reception that was held in the downstairs ballroom. Overall, the experience was terrible and not one that you'd expect from an SPG hotel and especially not one with such great reviews. The hotel rooms were pretty rundown with evidence of lots of wear and tear that was shoddily covered up with patches of paint.... More 

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Los Angeles, California
Top Contributor
85 reviews 85 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Location is awesome if you have business in Hollywood or Universal studios. I was visiting studios with friends from out of town so stayed there to save time. Check in was very easy. Staff was friendly. They gave me a room on the first floor facing a walk-way so I had to close curtains closed at all times. Be careful... More 

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Greenwich, Connecticut
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We were just at the Sheraton universal for a few days and it could not have been better. The staff is so friendly. They go above and beyond to exceed expectations. We stayed on the club floor which was an upgrade for us as gold spg members. Loved being able to walk to universal and city walk. We also took... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located not so far from studio universal, I could even walk there from the hotel. I read lots of bad reviews about this property, but I still decided to stay there because It s close to SU so I didn't expect much when I arrived. However, when I walked into the hotel it totally changed my perception.... More 

Was this review helpful? Yes 1
Dublin, Éire
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

At checkin, the guy checking us in (who's name I forget... sorry!) was incredibly attentive and helpful. He checked us in, accommodated our request (prefer 10th floor to 3rd, to avoid pool noise) and was able to check us into one of our rooms, while waited for the other to be finished cleaning. He came out from behind the desk,... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SaoireSaoirse, Thank you for reviewing your experience with us. It is wonderful to know one of our associates went above and beyond to make you feel welcome for your stay. When you are in town to visit Universal Studios, we certainly know how to direct you to the fun! We hope you had a lovely time and rested well... More 

Universal City
1 review
2 of 5 stars Reviewed 1 week ago

No wifi No points credit for Spg No room cleanliness No complimentary breakfast No shuttles to near spots or to d malls Worst customer service / guest services In short total waste of hard earned money

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rohit S, Thank you for sharing your thoughts. We are sorry to hear that your stay was not up to your expectations. One thing we would kindly like to note is that we do offer a free shuttle service to the nearby parks. WiFi is also available for free in the Link@Sheraton Center, or SPG members can enjoy this... More 

yonkers
Top Contributor
57 reviews 57 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean , active friendly Hotel. Had 3 problems with Room broken light switch, remote not working/ ac making noise. ALL 3 problems were addressed fast and fixed. Had to wonder who stayed in room before me !!. Parking was easy and real close to elevators but 24.00 a day. Some construction going on and GPS took me to Universal Studios... More 

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear kathyrich, We appreciate the chance to learn more about your recent stay. We are glad to know you enjoyed your room in the tower and the sprawling city views those provide. Though a few issues popped up, we are relieved to hear we could resolve them quickly and to your satisfaction. It is great to know you would return,... More 

Cleveland, Ohio, United States
Top Contributor
72 reviews 72 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

My guy+I won a national contest and the prize included a VIP suite at the Universal Sheraton Hotel. We shared the prize with his Mom and 2 sisters and we stayed here from 8/19-8/22/2014. The suite was nice with 2 queen beds and 2 couches. the air conditioning worked and had hot water. There was an ironing board+iron, blow dryer... More 

Was this review helpful? Yes 2
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robin R, Congratulations on your win, and thank you for joining us at Sheraton Universal Hotel! It was our pleasure to accommodate your family and we are pleased to hear you enjoyed the perks of the Club Lounge. Having breakfast and evening beverages and hors d'oeuvres can make busy days at the park that much easier to tackle! We... More 

Sevenoaks, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

With limited time and 2 young kids we chose this hotel purely based on its proximity to the gates of Universal and it didn't disappoint. We found the parking situation a little confusing but the front desk was very helpful. The rooms are fine, and make sure to ask for a high floor so you get the views. In this... More 

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SevenoaksSmiths, Thank you for choosing our hotel for your family vacation. We hope our proximity to the parks made it easy to explore Universal Studios. We are glad to hear our staff was helpful, though we hope it was communicated that free WiFi is available in the Link@Sheraton center for your convenience. We hope this did not deter too... More 

Gilgandra, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I want to preface this review with the only thing remotely "Sheraton like " about this property were the fantastic staff. They were friendly, helpful and professional. Now, this would have to be the worst Sheraton I have stayed in as far as room standard. The bathroom was old and small. The beds were so uncomfortable and we had to... More 

Was this review helpful? Yes 3
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear RandallM81, Thank you for reviewing your recent stay. As we strive to not only meet, but exceed the Sheraton standard in hospitality, we are disappointed we failed to do so for you. It is good to know that our staff was attentive and friendly and our location was ideal for your needs. We have taken note of our guests’... More 

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