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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,246 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Because the room wasn't . Dirty floors and carpet stains , stains on the furniture and the bathroom was tiny and in pretty ad shape. Not sure what this hotel is rated but it needs to focus on the details and not just put lipstick on it. Rusty shower although good pressure and good volume. Faucets were rusting out but... More 

Helpful?
1 Thank tiledawg
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear tiledawg, Thank you for your review. While we are pleased to hear that you found our staff to be friendly and our food delicious, we are disappointed that your room did not similarly meet your expectations. Many of our guest rooms have been refreshed, and we would be more than happy to assist in relocating you to another room... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

It was a nightmare for me and my family when I checked-in in this hotel. When we got here from a long drive. I found out that my reservation was cancelled. And so I have to wait until they can give me a new room. We traveled far and my son was not feeling good. All we wanted to do... More 

Helpful?
2 Thank Sue G

Travelers are raving about these Los Angeles hotels

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at this hotel for a 1 day business trip. Thank goodness it was only one night because it was horrible. Picked the hotel b/c I'm a SPG member and it was close to my meeting. I should've known this was going to be a disaster at check-in. I had a reservation showing that I had prepaid for a room... More 

Helpful?
2 Thank Nash1908
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Nash1908, We are concerned to hear about your experience. We can assure you that such incidents are a rarity here, and our staff is normally known for their dedicated service. We apologize for the frustration this must have caused and welcome you to contact us directly at ssamanon@sheratonuniversal.com. It is important to us that we can speak with you... More 

Moorpark, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

November 30, 2015 Sheraton Universal We are deeply disappointed in the manner in which you decided to treat one of your clients, that client being us the Child Care Food Program Roundtable and it’s over 900 attendees at our conference in your hotel from October 25-28, 2015. CCFP Roundtable is a non-profit organization whose mission is to feed children nutritious... More 

Helpful?
1 Thank ChrisClarkRT
Sydney, Australia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed with three grown up kids (they had a suite, the lucky devils) and we had a terrific room across the corridor. The delightful concierge Dai arranged a car rental drop off the day before Thanksgiving, a wonderful help to tired travellers. Free shuttle to and from the studios was welcome after a long day meeting the movie stars. I... More 

Helpful?
Thank StephenHolland
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear StephenHolland, Thank you very much for sharing your review. We are so pleased to hear that Dai could assist in making your stay as comfortable as possible. It sounds like you made some wonderful memories at Universal Studios and beyond, and it was our pleasure to provide you with a comfortable home base while doing so. We look forward... More 

Dallas, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel when my family had a wedding there, spending well over 100K. The next morning, we went down for breakfast and when I returned to the room, the door was open and there were service workers in the room. The room above had leaked into our bathroom and it was a disaster. The service workers told... More 

Helpful?
3 Thank J_Travels321
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear J Travels321, We are very sorry to hear that this situation was not more properly resolved. I urge you to contact me at ssamanon@sheratonuniversal.com so that I may assist with your bill. It means the world to us when our guests select our hotel for such special occasions, and we apologize. We certainly hope that your new accommodations were... More 

Auckland, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband myself and 11 year old son stayed here for a couple of days. The hotel was quite 'flash' including our room. We were provided with great service. For instance our TV was faulty when we arrived at night. It was replaced with a larger, better one immediately with an apology. We had a car with us and found... More 

Helpful?
2 Thank Sandy M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Sandy M, Thank you for sharing your thoughts. We are thrilled to hear that our convenient location, service, and amenities combined to make the ideal stay for you and your family. We hope you made lots of memories both at our hotel and when exploring the area. If your travels cause you to return to Los Angeles, we hope... More 

Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is awesome for getting into Hollywood and the Valley not to mention your right in Universal City which is so convenient to be able to park your car in the hotel parking lot for the night (I believe its between $24-28nt) and enjoy the restaurants and entertainment of City Walk. I think this Sheraton has a little cleaning... More 

Helpful?
1 Thank bobold
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear bobold, Thank you for your review and for your continued loyalty to our hotel. It has been a pleasure to serve you, and we especially appreciate your feedback. We will certainly take it into account as we undergo future improvements. We look forward to providing you with the same fine service on your next visit. Sincerely, Sherry Samanon Guest... More 

Tracy, CA
Level Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed here many times, but this time I was not too happy with my room. First off I had to pay extra for a balcony room, which are more run down then the regular rooms. But I'm an SPG member so I'm supposed to get free upgrades if available. They said not balcony rooms available unless I pay more.... More 

Helpful?
Thank barlone
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear barlone, Thank you for your feedback. We are disappointed to hear that this most recent stay did not meet your expectations, especially as a valued SPG member. We can assure that whenever we are able to, we assign an upgrade to loyal guests such as yourself. If you would like to speak directly regarding your stay, you are more... More 

Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here and I really don't think I would stay here again. The only bonus to staying here is that it's close to Universal Studios and that is it. Also there is no free Wi-Fi and it's a fair distance from central L.A. Which was a real inconvenience with two young children

Helpful?
Thank ndml79
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear ndml79, Thank you for your review. We would like to kindly note that all SPG members receive complimentary WiFi, but we apologize if this was not made clear to you. Furthermore, a short walk to the Subway can get you to downtown LA in a matter of minutes! If you find yourself returning to the area again, we hope... More 

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