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All 318 Los Angeles hotels

Sheraton Universal Hotel

3.5 of 5 Hotel   |   333 Universal Hollywood Drive, Los Angeles, CA 91608 (Universal City Area)
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Ranked #78 of 318 hotels in Los Angeles
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
Danny319 Manchester, United Kingdom
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774 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Manchester, United Kingdom
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

After a long and stressful flight I was pleased to be greeted by a very friendly guy on the front desk, which made me and my newly engaged fiancée feel welcomed straight away he asked what our visit was for and as we just got Engaged he gave us free parking for the week which made a difference, these are... More

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Canterbury, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff were excellent, the prices were very competitive, the rooms very comfy but the restaurant offering was pretty lacking and the facilities are a bit sterile. The pool was not working either. If I was going to Universal City I'd definitely recommend the Hilton next door instead.

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Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here in April, 2014. Great location - can walk to Universal Studios and the City walk. Close driving distance to the Getty Centre and Griffith Observatory. Easy access to the 101. Hotel was clean and quiet. Good rooms and starbucks and a bar close to the elevators which was really handy. The concierge had tons of information and was... More

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Edinburgh, United Kingdom
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is spotlessly clean & very quiet, in fact we hardly passed another guest our whole stay. The pool was out if action which was a pity as there was nowhere to sit outside to enjoy the sun. Access to City a Walk & Universal Studios is so simple & both offer great shops, restaurants & bars. The staff... More

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Seattle, Washington
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It isn't if a property has problems or doesn't have problems (even the most perfect hotel will sometimes have a challenge) - it is how a property RECOVERS from the problem and what actions they take to resolve customer service issues. Due to some prompt attention and action by this hotel's Front Desk Manager Sam (both during and after my... More

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Sydney, Australia
Top Contributor
173 reviews 173 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived at the hotel around 6:30pm, and parking is very hard. We decided valet parking , but still a waste of time. The lobby is just average and,simple. We were there just for the night, to celebrate the grand debut of my niece. The grand celebration was at the Banquet Hall, at the very top floor overlooking the city... More

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Sacramento Valley
Top Contributor
254 reviews 254 reviews
115 hotel reviews
745 helpful votes 745 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was a bit slow and not necessarily friendly, however I received a great view and comfortable room. I remember having breakfast at this property when I was a child, when my family visited Universal Studios. The room was clean and well cleaned each evening. The bath room was small. The room was a corner room with great views... More

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New York City, New York
Top Contributor
54 reviews 54 reviews
48 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night on business and had a good experience overall. Nice lobby, really nice gym and was upgraded to a large executive suite. Room was huge and comfortable (a bit outdated but clean and served its purpose). Staff was excellent. Pool was closed (not that I had time but could see an empty pool out the window). Would... More

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Shawnee Mission, Kansas
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

We were impressed with the bell service up front. One of the young men ran around another vehicle to get the shuttle bus driver to hold for us. The lobby is fairly impressive. The room was a disappointment. The faucet leaked a bit in the bathroom and the air/heating fan was thumping away whenever it was needed to do its... More

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, thank you for acknowledging the Sheraton staff who assisted you, we will definitely share that with the team. Your insights on the room and the carpets are definitely noted and will be reviewed. Your feedback is crucial to our future success and we appreciate you giving us an idea of how you felt during your time with us.... More

Senior Contributor
23 reviews 23 reviews
3 of 5 stars Reviewed 1 week ago via mobile

One should expected more for the price paid for a two night stay at a hotel with a name as the Sheraton. It seems there isn't much to a name anymore. For example, One should not have to walk across the parking lot just to be able to go swimming in the neighboring hotel's "Hilton" pool. The room was very... More

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Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, we understand your concerns about the pool and as we are going though our makeover we do have a very close neighing property who has allowed us to graciously to use their facility. It is not the most convenient however it is a great option for our pool lovers. Your comments are definitely noted and shared with the... More

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Additional Information about Sheraton Universal Hotel

Also Known As:
Sheraton Universal
Sheraton Los Angeles
Los Angeles Sheraton
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Business Hotel in Los Angeles
#66 Family Hotel in Los Angeles
#78 On the Beach Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Official Description (provided by the hotel):
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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