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Sheraton Universal Hotel

3.5 of 5 333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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Sheraton Universal Hotel
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965 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is by far the best service I have ever experienced. I needed help to get to this hotel from Sheraton Anaheim. I contacted the concierge Fernando Covarrubias who responded to me with a quote, unfortunately I saw the mail too late and he has already gone home. His colleague, Dai who took over his shift came to my rescue... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

this hotel is a get choice if you are lukin for a trip to universal city.its a five minute walk from the hotel and the shuttle service from the hotel is also available.Try for a room on higher floor as morning sunrise view is a complimentary feature there.overall its a nice stay overall

Was this review helpful? Yes
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review

Dear Nitin G, We appreciate your kind review. It is wonderful to hear you could take advantage of our hotel’s proximity to Universal Studios. Thank you for sharing your feedback, and we hope to have another chance to accommodate you in the future. Sincerely, Daniel Clark Director of Front Office More 

Mexico City
Contributor
16 reviews 16 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is perfectly located if you are going to Universal Studios. Rooms are clean and comfortable. Service is also great. If you are not going to Universal studios probably you should try another hotel since is the only thing near it.

Was this review helpful? Yes
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review

Dear APUL, Thank you for reviewing your stay at Sheraton Universal Hotel. We are happy to have accommodated your visit to the area. We would like to kindly point out that our hotel is just a 5-minute walk to the Universal/Studio City Metro stop, which can give you quick access to downtown Los Angeles and all it has to offer.... More 

Boston, MA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Sheraton Universal for two nights. Overall a good place to stay. Gym was excellent, lobby and bar nice. Rooms are decent but bathrooms are tight. Room was clean and comfortable. Only real complaint was room temp, just couldn't get it cool. I would definitely stay again!

Was this review helpful? Yes
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear JohnnyB234, Thank you for choosing Sheraton Universal for your visit to the park. We are pleased to hear that the gym, lobby, and bar were to your liking. However, we regret any trouble you may have experienced in controlling room climate. Please know that our maintenance staff would be happy to help in this instance, and we will have... More 

Yuba City, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Was ok just stayed 2 days for universal expensive kind of outdated very close with shuttle service but cheaper to park at universal than hotel probably would pay couple more dollars stay at hilton or go to glendale where it is cheaper not a good bargain at sheraton you have to pay extra for wifi parking and breakfast but anyways... More 

Was this review helpful? Yes 1
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear j c, We appreciate you taking the time to review your stay. It is unfortunate to hear that we did not meet your expectations. As you note, we are close to Universal Studios, and offer shuttle service so that guests need only pay for parking once daily. We also continually look for ways to ensure our hotel is as... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Must have been great during its heyday, but the hotel needs a facelift now. Only upside is the proximity to Universal Studios and the expressways. Room sizes are decent,cleanliness and service is as expected from a Sheraton property.

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Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear George L, Thank you for taking the time to share a few thoughts on your recent stay. While our location was to your liking, we regret to hear that the décor was not. We are always looking to improve our facilities, and the most recent testament to that is the completion of our pool area renovation in July 2014.... More 

fl
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We come here yearly and are always amazed that this property can get better and it always does. They truly know what customer service means and they not only offer outstanding service, they exude a attitude of "is there ANYTHING we can do to make your stay better". This attitude is evident in EVERY employee from the valet and bellmen,... More 

Was this review helpful? Yes
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear rfsnoopy, It was a pleasure to read your kind and thorough review. It is even more meaningful to hear from a loyal guest who has experienced service that consistently exceeds the expectation, year after year. Your compliments are much appreciated, and we will be forwarding them on to the staff, so they will know their hard work is noted.... More 

Sacramento, California
Top Contributor
97 reviews 97 reviews
39 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check in was easy and quick around 7 pm. Rooms were clean and quiet, but tub did not drain. Since I was only there one night, it wasn't worth calling in. Also, security lock was broken (missing a screw) but still seemed to hold fine for one night. Location is great near CityWalk - lots of places to eat and... More 

Was this review helpful? Yes
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear em5585, We appreciate you taking the time to review your stay at Sheraton Universal Hotel. Thank you for your flexibility regarding the maintenance issues you describe- these will be looked in to by our maintenance staff as soon as possible. We are glad to hear you enjoyed your stay, and we hope to welcome you back again someday. Sincerely,... More 

Las Vegas, Nevada, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had originally booked the Universal Hilton but two days before our trip I re-checked rates and the Sheraton pulled up as $50 cheaper each night so I switched our reservation to the Sheraton. We traveled with our 5 year old and 8 year old and I wasn't totally sure if the 5 year old could handle the walk but... More 

Was this review helpful? Yes 2
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Jennifer_Vegas, Thank you for your thorough and informative review! We are happy to have accommodated your family trip to Universal Studios. To hear that our staff was consistently friendly and welcoming is a treat to read. However, we regret if our dining options may have been limited for children. This is valuable feedback that we will keep in mind... More 

Wausau, Wisconsin
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful entryway and lobby. Could not get enough pictures of the fountain and lights. Every staff member was welcoming, extremely attentive, and so helpful. Pool was gorgeous (and warm) with airy cabanas surrounding it. Room was nice with stunning views of the Hollywood hills and incredibly comfortable bed, pillows, and duvet. We were a little surprised that we had to... More 

Was this review helpful? Yes
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Wendy L, Thank you for reviewing your stay. We are thrilled to hear positive feedback about our newly renovated pool! We hope you enjoyed some time in the sun. Your compliments are much appreciated; however, if our fees were a surprise, we apologize. We try to make our charges as clear as possible both on our website and at... More 

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Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Phone Number:
Location: United States > California > Los Angeles > Universal City Area
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#66 Business Hotel in Los Angeles

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