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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Sheraton Universal Hotel
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Sheraton Universal Hotel
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1,044 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed yesterday NEW

I was really disappointed in this stay. I had read mixed reviews of the property, but decided to stay because after all this is a Starwood Hotel... the name should be trustworthy. Check-in was quick, but did not like how the employee was calling me "sweetie" and "honey". I felt her tone to be condescending and did not care for... More 

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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I couldn't imagine staying at this hotel if you weren't planning on going to Universal Studios. It's tucked away in the Universal Studios area - 6 minute walk to Universal CityWalk/Universal Studios. There's also a free tram but the walk is really easy. The hotel is fine. Nice lobby, decent Sheraton. The rooms kind of have that Hollywood feel. As... More 

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Florida, Uruguay
Top Contributor
173 reviews 173 reviews
69 hotel reviews
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Close to Burbank airport universal studios and restaurants. Nice pool and bar area. Cute attendant brought us drinks and was very efficient. My room was nice and updated. I was upgraded to a higher level as a gold member and got lounge access. We also held a meeting here. Overall good stay but I didn't like when the servers started... More 

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Bangkok, Thailand
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As the name suggested, the hotel is a few minutes ride, or a good walk from Universals Studio. The hotel had the Hollywood theme decoration in the lobby area but it's nothing fancy or exciting. The room was good for the price with everything you need for the price. They were in good conditions and I had a good night's... More 

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Costa Mesa, California
Top Contributor
64 reviews 64 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Okay so stayed here for a couple nights, room is okay I've been in much worse! The breakfast buffet is very expensive for what it is. Skip and head out to City Walk instead. The shuttle is great way to get around and its free.

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San Francisco
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a family of four staying in an Executive Suite. The Good: Every member of the staff we met was very professional and helpful. The location of the hotel was good for access to Universal Studios and Citywalk. Our room was on the club floor - and the lounge was well stocked and attended. The Not-So-Good: - The hotel... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Bob999, Thank you for reviewing your stay. It is wonderful to know our staff was attentive to your needs and the Club Lounge offered good value. We plan on address the issues you mention as we plan for room renovations later this year. Our guest rooms should match the newly renovated look of our pool, and this is what... More 

Las Vegas, Nevada
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel location is perfect! The shuttle service to Universal studio is very convenient. The Bathroom is annoying the faucet in the sink is damage and has water dripping all night. There price was a bit high given that the hotel condition is not too good.

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear jojiuri, We appreciate the opportunity to learn more about your experience at our hotel. While we are delighted that our location and free shuttle service to Universal Studios are to your liking, we regret that your room was not similarly satisfying. Not only would we be happy to send maintenance to address the faucet, but we can also relocate... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Last week we planned a stay here. Upon booking, we requested a roll away bed for an extra fee. We were assured it would be in the room when we arrived. We checked in and there was no bed. I called to the front desk, they stated they were out of them. When I told them that I had reservations... More 

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Patricia J, Thank you for bringing this situation to our attention. We can understand your frustration in not arriving to the room you requested, and we regret the inconvenience. We want to make every attempt to properly accommodate our guests. It is disappointing to know that we failed to meet your expectations on this most recent stay. At your... More 

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not bad! Not bad at all... Although, I would have expected a little bit more from a Sheraton hotel. Pros: The 2nd closest hotel to Universal Studios Hollywood, with complementary shuttle, Lots of Hollywood-Related photos everywhere, Heated swimming pool, & Red Hot - Hot Tube. Nice Pool Area. Open till 10:00 pm, Nice Gym, Conveniently Located Ice Machine, Free wi-fi... More 

Was this review helpful? Yes 1
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mauricio M, Thank you for taking the time to share your thoughts on your recent stay, and thank you for your continued loyalty to SPG Hotels. We are pleased our location put you close to Universal Studios. We hope you loved relaxing by our newly renovated pool area! In terms of the noise in your room, please know that... More 

Brawley, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was pleasant and clean. A little dated but comfortable. Could use a mini fridge. Celebrated Easter with our children in the lobby hiding Easter Eggs. STaff were wonderful. A glorious 6 minute walk to Universal studios. Shuttle was a huge plus!!

Was this review helpful? Yes 2
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mmmladybugs, We appreciate the opportunity to hear your thoughts on your recent stay over Easter Weekend. It is great to know the children enjoyed our holiday festivities! We hope everyone had just as much fun at Universal Studios. Please note that for your convenience, fridges are available for rent from the front desk. With this knowledge, we hope you... More 

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