The location was great for what we were there to do (go to Universal Studios), and the free shuttle to the park and City Walk was very convenient. The hotel was VERY busy the weekend we were there, but an army of staff attended to every need. We had read other reviews stating the hotel had recently been renovated., but... more

Overall I had a good stay. The hotel has been newly remodeled, the hotel is clean, rooms are small but adequate, and the staff is friendly. I was on the terrace level of the hotel which was not good. There was a sidewalk outside my room so I couldn't open the windows when I was in my room because anyone... more

I am surprised by some of the very negative reviews of this hotel. My husband, daughter (6yr old) and I stayed here for two nights in April and had a good stay. The rooms as previously reviewed are typical of Starwood hotels - modern and sleek. The size was fine for the three of us with 2 queen beds, and... more

Switched rooms 4 times and was charged twice on my credit card!!!!!!! I was angry but the staff was unfriendly, tried to tell me how to act, made excuses, tried to be little me, and never smiled. The first room the curtains were pulled down. The second room was right next to an elevator and had carpet stains and the... more

I decided to stay at the Sheraton because of the hotels proximity yo Universal Studios. The US shuttle will pick you up in front of the hotel and transport you to the park. When we arrived (myself,daughter and sister) the hotel clerk informed me that our room was not aailable but she had a larger corner room with a King... more

There are still some renovations going on in the lobby which made the check-in process silly (trying to hear the questions the clerk asked over the hammering noise.) The room was clean but the fact that $5.95 would be charged for consuming one bottle of water (that they leave in the rooms for convenience) made me think tap water would... more

Universal Studio was our final stop on our mini vacation and we decided to splurge and stay at The Sheraton. We arrived early, parked, and took the complimentary shuttle up the hill. They were in the process of some outside remodeling, though none hindered our ability to get in and out of the parking garage or the hotel. The staff... more

we arrived here after 3 days in disneyland at the disneyland hotel. we arrived near 11 o'clock. they had a major renovation going on, i wish i knew sheraton.com. it was really load and lobby was torn up and had a piano in corner of my room. they had a bolt on it so nobody could open the lid, which... more

We stayed at the Sheraton while visiting Universal Studios for 3 days. The location of the hotel was perfect for visiting the park. The room had recently been renovated and we seldom heard any of the contractors that continue the renos. Overall our stay was very positive. Two area of concern were the pool which was much to cold for... more