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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Breakfast for 2 Included
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Sheraton Universal Hotel
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1,159 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Honolulu
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed today NEW

Checking in - We checked in early morning (1am) and staff at that hour were really helpful. Hotel Room - the room was okay for us (3 people) as we stayed two nights and really only slept. Refrigerator is a requested item. Parking - wad paid on bill and an in/put card was issued by the front desk. Elevator was... More 

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California
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed yesterday NEW

Room was comfortable and attractive. Good breakfast in restaurant. Very nice pool. Elevators were horrible when I first arrived - there was a wedding starting, and the elevators were bypassing the lobby altogether. We had a long pileup of people and there was a good 10 minute wait to go up. But on other times during the trip they were... More 

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Cranston, Rhode Island
1 review
1 of 5 stars Reviewed 4 days ago NEW

My mother fell in the hotel lobby and had to go to the hospital and the dentist. It ruined part of our vacation. The hotel was very unsympathetic. The hotel did not offer to pay for the medical expenses since the accident was at the hotel. The hotel kept saying it was not their fault and did not accept responsibility.

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Travelers are raving about these Los Angeles hotels

A TripAdvisor Member
1 of 5 stars Reviewed 4 days ago NEW

I booked this room for the convenience on a weekend trip to universal studios. The first room they gave us, 263, was a below ground level room at the end of a dark hall. It was very claustrophobic & felt unsafe. I requested a different room, & thankfully was moved to 1611. The room was very small, two double beds,... More 

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Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We checked in on 8/11 we were assigned to room 161. This room is what is referred to as a Traditional Room and is located on the 1st floor below the Lobby which is the 3rd floor. the room was very small - had no refigerator and no safe. I called the front desk and asked if we could get... More 

Was this review helpful? Yes 5
Atlanta, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location, just down the hill from Universal Studios. Frequent free shuttle service to the park. Beautiful pool area and adjacent outdoor eating area- great for breakfast. Beyond that, there is nothing that can be said negative about the property. However, there is little that makes it stand out either. It's functional. One huge negative was the catering staff that... More 

Was this review helpful? Yes 1
Brooklyn, New York
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first time in California we decided to stay a few days before heading to Maui, and since I'm such a big kid I wanted to do Universal Studios. This hotel is right on the universal property and the provide free shuttle to and from the park from 9am-10pm or you can walk it's about a 10 minute... More 

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Bellingham, Washington
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to admit, after reading some of the reviews I was a little afraid of what I was going to find. I was very pleasantly surprised. First of all, if you are spending any time at Universal Studios, this is a great place to stay, and I found it to be reasonably priced. We were able to walk to... More 

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San Diego, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been staying at the Universal Sheraton the past few years when we visit the park. Everyone is usually super nice and the hotel (although a tad outdated but they are renovating) is clean and a pleasant place to stay. We especially like the expanded suite (2 queen beds and a couch, small dining table/office type space). The room... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Brandi P, Thank you for sharing your review, and for being such a loyal guest over the years. For a family of four, you can’t do much better than our Club Level Suites for space and the added convenience of breakfast and evening hors d’oeuvres. Thank you very much for your compliments regarding my service- it is my pleasure... More 

Dubuque, Iowa
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a busy city neighborhood, has terrible roomservice and lots of smokers around. At the end of the week we stayed at the amazing Four Seasons Hotel in Westlake for a better price than this! Our first night we checked into our tiny room which was supposedly handicap accessible and the bathroom took up half of the... More 

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Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Travelous1133, Thank you for your review. Your feedback is incredibly important to us as we continue to perfect the guest experience. It is unusual to hear that our service was anything less than fabulous, and we regret that you had some less-than-ideal encounters. If you still have not heard back from the initial feedback you shared, we invite you... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(10)
  • Very nice(8)
  • Club level(6)
  • Great location(4)
  • Very helpful(4)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Lanai Double Queen Room (40)
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Non-Smoking Executive Suite (45)
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Pool (56)
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Standard Double Queen Room (39)
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The Hotel (173)

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