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Holiday Inn Express - Los Angeles Downtown West

2.0 of 5
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611 South Westlake Ave/I-10, Wilshire Blvd./6th St., Los Angeles, CA 90057
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Holiday Inn Express - Los Angeles Downtown West
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Ranked #100 of 339 Hotels in Los Angeles
A recent review
5 of 5 stars Reviewed August 24, 2014
Paris P New York City, New York
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127 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Express - Los Angeles Downtown West
See the most recent reviews
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 24, 2014

I love to stay at IHG properties for there great customer service. Aida was magnificent always attentive to my needs, always assisting everyone in a very pleasant manner. The only thing I didn't like was the attitude from apparently the General Manager. As a Manager myself, you don't tell your employees what you did wrong in front of customers. That's... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 15, 2014

Room is standard, a little worn. Booked through priceline, the description said there was a microwave in the room, but it was not there. Tried resolving it with the hotel but they said we have to take it up with priceline as only their suites come with microwave. They cant do anything. Hotel took a copy of my reservation confirmation... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear Trippyhappy, Thank you for your feedback. Please accept my sincere apology for the overall dissatisfaction you had experienced and we regret the issues you had surrounding the room you received. We have taken note of your valuable comments and these will be shared with our management team for the purpose of bringing improvements needed. Despite your disappointment, we hope... More 

Fort Collins, Colorado
Level Contributor
298 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed August 2, 2014

Many people have commented on the great value this hotel provides. The same two nights I was here, the Bonaventure downtown was only $15 more a night, but Bonaventure does charge for parking. The area is indeed a bit sketchy and I wouldn't wander around after dark. It is quite convenient, however, if you have a car. The rooms have... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear Cassyt, Thank you for staying with us and leaving such a detailed review. I am glad you appreciated our amenities and free parking. However, I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.... More 

Oakton, VA
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 30, 2014

The hotels in the downtown area range from $300-700/night! Whew! I'm paying $170/night. The immediate area isn't one you want to stroll around in, but they offer shuttle service to anywhere in a 4 mile radius....you need to prearrange for the shuttle. The hotel itself is relatively new and so it feels very comfortable. There is NO street noise in... More 

Was this review helpful? Yes 1
Saskatoon SK
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 28, 2014

Room was clean. Older hotel but kept up. Breakfast was good as expected at a HI Express Hotel. However, this is not an area to walk around during the day but especially after dark. MacArthur Park is across the street from Metro and is full of homeless people. I would not go out there alone. We felt out of place... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear RMFOX222, Thank you for the review of our hotel. It is lovely to hear you found the rooms clean. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. Although you found the area sketchy we hope this will not deter you from staying with us... More 

Red Deer, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 21, 2014

This hotel was clean, comfortable and roomy. Breakfast was super!! Dennis at the front counter was even better! Dennis made great suggestions of things to do, places to eat. The only downfall possibly was the location, the area is a bit sketchy. It is very interesting as there is a large Mexican community around the hotel area, so it feels... More 

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed 5 nights w/ family in June end. [What's good] Front desk (especially Ms. Aida) was so kind to help me to arrange many things like rent a car, shuttle service etc. Quality of complementary breakfast is a kind of better than average / satisfactory provided by peers, and they offer variety of choices although we missed that a pan... More 

Was this review helpful? Yes 3
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

The first impression was of a small hotel in Downtown LA. Aida in the front office was very friendly. When we arrived a bit early, she showed us directions for a local nearby eatery where we could grab our lunch. Rooms are big enough for 2 persons. Breakfast was hearty. The GM was also friendly and took special attention to... More 

Was this review helpful? Yes 4
Wichita, Kansas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 22, 2014

My family and I had such a great experience at this hotel. We tried to check in early but our room was not ready, but Aida at the front desk was awesome and checked out baggage in so we could explore LA. The shuttle service was excellent and Martin gave a recommendation for a restaurant in the area, which was... More 

Was this review helpful? Yes 4
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2014

As an IHG member, I always choose this hotel for business stay. I had never experience such a magnificent customer service Supervisor Aida was way beyond attentive and helpful. She was able to answer all my questions and not mentioned the upgrade to a beautiful and spacious suite. Now, I know where to stay on my next stay in Los... More 

Was this review helpful? Yes 3
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