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Holiday Inn Express - Los Angeles Downtown West

2.0 of 5
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611 South Westlake Ave/I-10, Wilshire Blvd./6th St., Los Angeles, CA 90057
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Holiday Inn Express - Los Angeles Downtown West
Best prices for: 1 room 1 guest
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Ranked #115 of 340 Hotels in Los Angeles
A recent review
3 of 5 stars reviewed 3 weeks ago
Ravish2905 Pune, India
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119 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Eagle, Idaho
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We got a two queen room. We requested an Accessible room but did not receive one. When you walk in there is barley enough room to get by the beds. The room smelled musty and the small bench was missing the cushion. The largest problem was the wiring in the dated room. I am not an electrician but the way... More 

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Stephanie E, General Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear marcialbl, We apologize for the inconveniences at the Hotel you chose accommodations whilst in Los Angeles. However, please note the property you reviewed is not The Holiday Inn Express Downtown Los Angeles. Our room types do not reflect the photos you posted. Thank you. Stephanie Escamilla General Manager More 

Pune, India
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for a week on a business trip. The hotel itself is OK but the area is a little shady. Not many restaurants in the vicinity and you have to rely on deliveries. They have weird rule of using the room keys for elevators and most of the rooms are without the microwave.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear Ravish2905, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our location and the room amenities. We will look into this concern. We hope you give us a chance in the future to show you how great our hotel... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The people here are very nice, the facility is spotless, the rooms are very comfortable, breakfast is nice, and all of our points of interest are a short drive away. Yes, the area may not be the best, but, that can be said about hotels in many big cities. I do not feel the least bit unsafe staying here nor... More 

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Pendleton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 16, 2015

My friend and I stayed there for a conference who had recommended this motel. The room was clean and the beds were comfortable and cozy. All the staff were helpful and wonderful with everything. A very pleasant stay

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

Before arriving I called to request an early check in that was honored without hesitation.. Upon check in I was asked about shuttle service and proceeded to book many drop offs and pick ups during my stay...for free. At one point we asked for a good restaurant and was very pleased. Aida and Stephanie were very helpful. In fact all... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

Having just stayed at this recently renovated hotel we would have no hesitation returning. The extermly helpful and friendly staff were very welcoming to this absolutly spotless hotel, exceptional service from Stephanie and Adia. The complimentary shuttle and breakfast buffet only added to an enjoyable experience 10/10 for the holiday inn express los Angles on Weatlake ave.

Was this review helpful? Yes 1
California
Top Contributor
69 reviews 69 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 13, 2015

The rooms are fair, in a gray decorated sort of way. The hotel is not located in a really good part of town. It does not feel safe. The staff at the hotel tries to do a good job and be helpful. They did not reach that end game. And watch your use of the shuttle. I was told they... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear threedandj, Thank you for writing a candid review about your recent stay with us. We do want to take this time to apologize for any shortcomings, particularly with the hotel amenities and service from the staff. I can assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us... More 

Contributor
19 reviews 19 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 13, 2015

The hotel is very clean and close to LA Convention Center. Is not a very nice neighbourhood but the price-value is good! The staff is nice and breakfast is good! It is a good place, The WIFI is not good, but pillows are great! They also offer shuttle!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this review

Dear Tatiana R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness, staff and breakfast. However, we’re sorry we fell below your expectation regarding the WI-FI service. We will look into this concern. I assure you that the feedback of our... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2015

The surrounding wasn't the best bit once I check in and got inside everything was perfect. The staff were nice and the morning breakfast was pretty good. The room where clean and organize. If you are expecting an amazing view since it's not far from downtown this is not the place.

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Santa Fe
Top Contributor
142 reviews 142 reviews
24 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed February 28, 2015

This is a rather small HIE tucked into an established area. I nearly drove right pass the entrance which wasn't real obvious. Staff is extremely friendly and helpful. There is a parking garage behind the building and I never had a problem parking PLUS it was free!!! Some people have commented about a scary location but other than a large... More 

Was this review helpful? Yes 2
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