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Extended Stay America - Los Angeles - LAX Airport

2.5 of 5
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6531 South Sepulveda Boulevard, Los Angeles, CA 90045
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Extended Stay America - Los Angeles - LAX Airport
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Ranked #214 of 340 Hotels in Los Angeles
A recent review
3 of 5 stars Reviewed February 22, 2015
jetsetter369 Gilbert, Arizona
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59 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reno, Nevada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Very disappointed in this Extended Stay. The rooms looked and smelled like an institution such as a hospital. Upon entering, I thought someone had been smoking in the room only to learn that it was coming from outside. They keep a bench for smokers right outside the back door with an ashtray filled with stale, stinking butts. Not sure about... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 25, 2015

Dirty floor, power outlet did not work (restroom). Worst of all is customer service. Young, blonde, over weight girl at front desk is rude & kept my deposit $100. She said the room smelled horrible!?! It smelled since my arrival.

Was this review helpful? Yes 2

Travelers are raving about these Los Angeles hotels

Gilbert, Arizona
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 22, 2015

Check-in was easy and the people were friendly. I personally don't care for Extended Stays because of people hanging out and living there long term. I was only there because I had a free voucher for 1 night and was traveling with my children. It did appear to be in a safe area near shopping and higher education schools; I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such informative things about the area. I am glad to read that you were pleased with your stay and that you enjoyed your room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

slidell,la
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2015

Traveling around I have stayed at some very dirty and unsafe extended stay hotels trying to stay without spending much money. This one was very clean, safe neighborhood, and very friendly helpful staff and a good location. It also had a kitchen with pots, pans, plates, and silverware available.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

Curtis - Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with the hotel and our staff. I am also happy to hear you enjoyed a nice, clean, comfortable room along with our fully equipped kitchens. Thank you again for your kind words. We would love to provide you... More 

1 review
5 of 5 stars Reviewed October 8, 2014

The service provided by staff was great! We had an F350 King cab truck, and the parking lot had plenty of room. Well lit parking lot made us feel the truck was secure. Kitchenware is delivered to your room upon check in, so we knew it was clean. Powerful shower. Within walking distance to Buffalo Wild Wings, a movie theater,... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our great staff, your clean, comfortable room and our convenient location during your visit with us. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to have the... More 

Henderson, Nevada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2014

Got a good rate thru Priceline. Stayed for 3 nights. Room was comfortable and surprisingly quiet. Has a small kitchen. Staff was polite and always able to provide items that I needed. And the best thing about this place is its location. Near bus lines, malls, and restaurants.

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 3, 2014

Room smell bad. It seemed the carpet was humid, I had to sleep with my windows open in a hot night. It was a very bad experience overall. I checked in in this hotel after I was quick out and denied to check in by staff at the same hotel different location. ESA LAX AIRPORT EL SEGUNDO 1910 E MARIPOSA... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

Jose - The feedback provided in your review is much appreciated. We sincerely apologize that you had issues at our sister hotel and that your room did not meet your expectations. We can assure you that we will have our rooms inspected more thoroughly to ensure your experience is not repeated. We appreciate your review, as it will only help... More 

Noida, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2014

The hotel is peaceful and properly is located in almost a isolated area. The only saving point is that office is nearer and also, the westfield mall is at walking distance. The breakfast was not up to mark. Room was neat and clean. Internet and TV services were good. Kitchen was good but fire alarm did not allow me to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

Thank you for taking the time to write a review. We are glad that you enjoyed your clean room and our amenities. We are proud of our staff for providing you with quality service. Thank you again for your feedback. We hope to see you again in the future. More 

Visalia, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 11, 2014

This room seemed as though we were in a skilled nursing facility. I have stayed in a Motel 6 that was nicer then this room for a third of the price. I will not stay here again and I would suggest this be a last resort for anyone else.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that your experience here was not to your standards. Please accept my apology. In response to your feedback, I am working with my housekeeping staff to review our cleanliness standards so that we can improve our guest experience. Thank you for sharing your experience with... More 

Montpellier, France
Top Contributor
52 reviews 52 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 8, 2014

The quality is what we pay for!! Room is okay, bathroom is clean. The table and chairs are for two even though the room is for four!!! Coffee, cereals, muffins and fruits are provided freely for a simple breakfast and that is fine. Important mall close to the hotel.

Was this review helpful? Yes 2
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