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Hilton Woodland Hills/Los Angeles

Certificate of Excellence
3.5 of 5
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6360 Canoga Avenue, Woodland Hills, Los Angeles, CA 91367 (Formerly Hilton Woodland Hills)
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Hilton Woodland Hills/Los Angeles
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Ranked #72 of 336 Hotels in Los Angeles
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Jacquette Denis... G Sacramento, United States
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807 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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va. beach, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

i'm just too disappointed with this stay. I've been staying with hilton and its affiliates and this is the first time i had experienced this kind of unbelievable accomodation. Disappointed me and my whole family.Next time, i will be very careful in choosing locations.I would advice others to do the same so we won't be surprised and be left with... More 

Review collected in partnership with Hilton Hotels & Resorts

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Sacramento, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The quality is changing and it doesn't feel like home anymore.. Not sure why but things have changed and the hotel stay isn't the same like it was 10 years ago.. Customer service or quality care is just different.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Hello Jacquette, Thank you for letting us know of your recent stay with us. I would like to have an opportunity to talk to you in person to get your feedback in detail. If I may request you to call upon me at 818.595.1000 or provide me with your details to contact you for a quick conversation. I look forward... More 

Big Sur, California
2 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Thanks to Courtney Leibowitz and Adel for the wonderful Tofu Piccata and also the authentic James Bond Vesper martini. Courtney arranged for a refrigerator to be taken up to our room. Hotel is under renovation in April 2015 but they go beyond to make you comfortable.

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Afternoon, Thank you for your generous review. We are thrilled to know that you enjoyed our restaurant food offerings as well as the drinks at our Bar. Adel and Courtney will be very pleased with the appreciation bestowed upon them by you. We look forward to having you with us soon and experience our new lobby, restaurant/lounge and guest... More 

Ventura, California
1 review
5 of 5 stars Reviewed 1 week ago

Last Saturday night, our family enjoyed a family reunion dinner/banquet at the Hilton Woodland Hills Hotel. From the initial contact with the delightful catering manager, Ms.Joanie Allen, I knew we were in great hands because of her attention to details, her recommendations for the menu selection for both the reception and dinner and her keen desire to accommodate any request... More 

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Morning Bryan, We are thrilled to know that we exceeded your expectations. Thank you for allowing us to host this event again next year. Your kind words of appreciation will motivate our team to continue imparting the service and experience. Thank you once again for allowing us to be the host. Warm wishes, Deepak More 

Los Angeles, California
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I read a couple of negative reviews on this site with surprise because this has not been my experience of the Hilton at all. Quite the contrary. I wonder if it's only disgruntled people who take the time to write up reviews and maybe those who have had great experiences are a littlelax. An yway, I'd like to remedy this... More 

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Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Morning Chanti, Thank you for your generous words of appreciation for our team members as well as the facility. We truly appreciate your support as we bring an exciting new product for our guest to enjoy. We look forward to continue our relationship. Warm wishes, Deepak More 

Jerusalem, Israel
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Lately have been to this hotel for three days, in a good location but there's a problem with it's parking, which costs 17$ a day... We parked our rented car in the other side of the street, with no charge at all. On the other hand, the room was very comfortable and the shower was good. It's price was worthy... More 

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Morning, Thank you for your kind review. We truly appreciate you allowing us to be your host multiple times and hope to see you soon again. We understand that $17 for overnight self parking seems high, but our rates are aligned with the prevailing overnight rates in our area. The parking lot across the street as mentioned by you... More 

San Diego, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

second time staying at this location (room 1216).. first time was awesome, second time had many things lacking. hit or miss i supposed... main issues: -lobby renovations elevator xtremenly limited -room had kiss marks on window -power outlet cover next to bathroom loose -bath shower hot/cold faucet safety caps loose otherwise... quiet room even directly across to elevators, no smell,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Morning, Thank your feedback. We are glad to know that you enjoyed our service and the hotel facility. Our apologies for the room condition you encountered. Please be assured that we will attend to it promptly. Also as you noticed that we are undergoing renovation and we will be unveiling our new lobby, restaurant and lounge in the next... More 

Kapolei, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I believed my family's stay experience at Woodland Hills Hilton was hampered by ongoing construction of in the hotel. Additionally, there is a lack of quality customer service, particularly in the explanation hotel amenities; food services; etc. All the hidden fees should have been explained initially by Hilton central reservation such as parking, taxes, and overall cost of day-to-day stay.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Morning, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. I would also like to inform you that in the next few months... More 

La Crescenta, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Held a great teacher appreciation event at the Hilton Woodland Hills. The staff did a great job of going above and beyond. From planning it with Joanie & Babette to service the night of from Antonio, Kester & all the staff... GREAT JOB!

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good Afternoon, Thank you for your words of appreciation. It was truly our pleasure to host the event at our hotel. Your kind words will truly motivate the team to further continue their exceptional service. We look forward to having the opportunity to host this event again in the future. Warm wishes, Deepak More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel was in a convenient, albeit out-of the-way, part of LA with less traffic and congestion. Great hotel with comfy beds and nice furniture in general. The stay was perfect except for our last night when I was kept awake all night by the guy snoring in the next room. Obviously, not the hotel's fault, but a little sound-proofing... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this review

Good afternoon, We are thrilled to know that you enjoyed our facility. Our apologies for the inconvenience with the noise coming from next door. Also as you must have noticed, we are under renovation and will be unveiling our new lobby, restaurant/lounge and guest rooms in the next few months. We hope to see you soon to experience our enhanced... More 

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