I often stay in Holiday Inn Express hotels and have finally found the one that I would definitely NOT recommend. It is literally 50 feet from the 405 freeway--some rooms are at eye level with the traffic. The exercise room is located in the parking structure. The rooms all open off outside walkways--which feels less safe to me than in...
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I regret to hear that your recent experience at our hotel didn't live up to your expectations. We are working hard to make improvements to our property and part of that is listening to what customers like you are telling us. I am sorry to hear that you felt less safe because of the outside walkways, but please rest assured...
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Let me start off by saying that this is NOT the Four Seasons.
Ok, now that we've gotten that out of the way, I'd like to say that this is a clean, comfortable place to stay for people on a budget. I was in town on business, and I need to go 1 block to work on my project for...
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Thank you for this review, we appreciate your feedback.
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Rooms: 4/5 Stars
Food: 5/5 Stars
Service: 6/5 :) Stars
Thanks for the Stay, we had a good time!
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This Review: 6/5 Stars!
Thank you much, we hope to welcome you back again soon!
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We recently stayed at this hotel while visiting a sick relative in Cedars-Sinai hospital nearby. Check in was very interesting as all parking is underground. When we pulled in, I parked in the first available spot (which was two levels down) then found out you cannot get to the one elevator without a room key. Pulled all the luggage up...
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Dear SeanFromKent,
Thank you for staying with us and leaving a review. I am deeply sorry you did not enjoy your stay with us. Your feedback is very important to us. We take all comments seriously and welcome any opportunity to improve. If there is any thing we can do to make your next stay more comfortable. Please do not...
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I stayed at the hotel for 3 nights...my husband and I didnt have a problem with our stay our problem is....I will start from the beginning..first of all the gentleman at the desk upon checking in reiterated like 6 times to be sure not to smoke in the room because there is a $250 deposit if you do...That is not...
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Thank you for bringing this to my attention, and I regret to hear that your recent stay at our hotel ended in such an unfortunate way.
The Holiday Inn Express West L.A. is committed to providing a smoke-free environment for all our guests and associates, and the only way to achieve this is to not allow smoking anywhere inside the...
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My husband and I looked for a hotel near UCLA and this one came up. Looking at the guest photos you will get the picture. I would like to add that we found a very nice restaurant in walking distance. We asked for a recommendation from the hotel and we were told to go Sawtelle Blvd and we would find...
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I stayed at the hotel for one night, while on a business trip to Santa Monica. The room and bathroom was clean. I had a room right on Santa Monica boulevard so it was a bit noisy due to the traffic, however, it wasn't that bad. Hotel amenities were fine, with the hallways being outside. The outside looked older than...
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Thank you for taking the time to share your experience. I personally enjoy having the breakfast outside as well, especially with the lovely L.A. weather that we have pretty much year-round.
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I've stayed here about 2 weeks ago just for a night on a business trip. Excellent Front desk service. Rooms are very clean and definitely up to Holiday Inn standards. Though not the typical Holiday Inns I've been to before, this one has an open interior. So when you go up to your room, you walk on an open hallway....
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Thank you for taking the time to share your experience! And yes, those pancake makers are fantastic, I almost wish I could have one at home. Thanks again, and we hope to welcome you again on a future business trip to the area!
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I stayed here for one night while on business travel. I wanted to stay under $200 a night and this was the only hotel in the Santa Monica area (well, close to Santa Monica) that fit the bill. Front desk staff nice and the actual hotel room was surprisingly clean. What wasn't clean was any of the hallway space -...
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Cuse123,
Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem...
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Coming from a holiday inn in SD, I was a little disappointed when I got here. (I know there's a difference between holiday inn and HD Express,but this was notable)
The building looks kind of old, front service was just ok. Carpets on the halls look dirty. Rooms are ok, not dirty but tired. Bathroom was good size but not...
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Dear karla014,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. Your comments about the breakfast service will be passed to the appropriate manager. We hope that you give us a chance in the future to show you how great...
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108 Reviews
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