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Holiday Inn Express West Los Angeles

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11250 Santa Monica Blvd, Los Angeles, CA 90025
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Holiday Inn Express West Los Angeles
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286 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The day of my stay I got a phone call at 7:30 am, telling me they were running out of rooms with two queen beds and asking if I would agree to a room with one queen bed instead. While I said yes, I was doing them a favor and they should not be waking me up at an hour... More 

Helpful?
Thank DavidBenkof
Minnesota
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

While driving into this location we were skeptical. Seemed pretty shady part of town. But it was just a few minutes from a place we had to go in the am. We needed a envelope delivered and signed in for us without us there from overseas. The hotel staff took care of this for us which we were very appreciative... More 

Helpful?
Thank Surfriders
State of Sao Paulo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The room is big, the bad is wonderful, the pilou is good, the towel is good, the toiletries are regular - bad and the shower is very good. The breakfest is ok. The facilites are ok. The garage is good. The people are wonderful In the front Desk and every other hotel employee, but Jenny a front Desk Clerk is... More 

Helpful?
1 Thank rene766
IHGService, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear rene766, Thank you very much for taking the time to share your recent experience with us. We are very pleased to know that you were satisfied with your recent stay with us particularly with the hotel and the staff. It has always been our goal to provide the best experience to all our guests and with your review, it... More 

Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The price is great, the rooms are clean and very nice. Wide variety breakfast, hot drinks, pastries, fresh pancakes. to go boxes also available. Hotel lobby serves hot drinks and cookies. Gym available. Location's great. Not that far from the pier. 711 across the hotel. Great overall

Helpful?
Thank Dianya A
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a nice location if you plan on spending time at the Santa Monica Pier. It was clean and the staff was friendly and helpful. The outdoor breakfast area was adorable. If you just need to clean, safe place to sleep while you are out exploring LA this is a great hotel.

Helpful?
Thank Taylor P
Kullu, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 30, 2015

Came across this property through trip advisor reviews and it was upto my expectations on my arrival. Stayed for more than a week. thumbs up for the breakfast and clean rooms though there was some road noise as ours room was next to the road front. parking wasn't a problem as they have 3 parking levels( and let me tell... More 

Helpful?
1 Thank arunthakur2005
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Thank you! Great to see that we lived up to your expectations. And thank you, by the way, for trusting other fellow travelers here on TripAdvisor. We love it when our guests share their honest opinion about our hotel. Please do not hesitate to contact us directly and let us know how we can make your next stay extra special.... More 

Clovis, California
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed November 23, 2015

Room was very clean, bed comfortable. Was on the 4th floor facing the 405 freeway and it was quiet. Breakfast was very good as the selection was quite impressive. Entry and parking was a bit of a challenge due to its location, but if you map it in detail you can avoid going around the block

Helpful?
Thank Tracy H
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Tracy, We are thrilled to hear that you enjoyed your stay with us. We love it when our guests enjoy our clean, comfortable rooms, and our complimentary breakfast as well. Please visit us again soon. We'll be glad to make your next stay even better than the last. Sincerely, Luis A. General Manager More 

Sacramento, California
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 14, 2015

We were in Santa Monica due to a family emergency. We were sent a sympathy card and box of candy from the Manager. He was informed of our situation by Fabiola, a dining area attendant. The room attendants were outstanding as were the desk staff on all shifts. The lobby cookies, fruit and beverages were fresh and tasty. Literally, "right... More 

Helpful?
Thank Manuel R
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear Manuel, Thank you so much for your kind comments. It's a pleasure to hear that you and your family enjoyed your stay with us even during a tough family emergency. We hope everything goes well. Please be sure to let us know if there is anything else we can do for you. It will be our pleasure to welcome... More 

Albuquerque, New Mexico
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 4, 2015

Teenage son and I went to see an event at Riot Games (all League of Legends parents will understand) and this was a quality, appeared secure, reputable and close location hotel. First room reeked of smoke from the doorway. But it and the next were both only a king bed. We were there for three nights and they couldn't find... More 

Helpful?
Thank ZamLat
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear ZamLat, Thank you for taking the time to write a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due to our room availability and the unusual smell. I would have preferred you had a better stay. Nevertheless, your comments are highly appreciated. Rest assured that these will be used towards improving our... More 

Dallas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 28, 2015

Hotel staff is courteous, room was always clean, breakfast was nice and convenient. Hotel is in a difficult location. It was convenient for me getting to events in the hills and valley, but the hotel is located in an intersection that makes it difficult to see, turn into, or get out of the hotel due to traffic. But hey, that's... More 

Helpful?
Thank howergm
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Howergm, We are thrilled to hear that you had a pleasant experience and that you enjoyed our courteous service, clean rooms, free breakfast, and central location. Our staff takes great pride in knowing that you felt welcome at our hotel. Please be sure to ask us about tips to navigate the LA traffic the next time you visit us.... More 

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