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Holiday Inn Express West Los Angeles

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11250 Santa Monica Blvd, Los Angeles, CA 90025
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Holiday Inn Express West Los Angeles
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Holiday Inn Express West Los Angeles
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

The location of the hotel is central to many attractions but compared to other Holiday Inns, this is below standards. No carpeting in the halls, sole elevator moves at a snails pace, gym and laundry is located in the parking garage and traffic noise as if trucks were in your room can't be understated. The hotel sits on the on... More 

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Monterrey NL
Level Contributor
145 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is very well located, right next to the freeway on Santa Monica Blvd, it is accesible and comfortable for visiting the area. Lots of restaurants near the area, even when we didn´t visit any, also nearby there are shops and about 20 min to the Santa Monica Pier. Rooms were comfortable and clean like any other Holiday Inn Express,... More 

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Denver, Colorado
Level Contributor
182 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I guess this is how things work in LA but comparing to MANY other Holiday Inn hotels I've stayed in (I'm a platinum member) I could see some areas where this hotel can improve: * Rates are high (but maybe normal to LA?). Parking is an additional charge. * Access to the hotel by car is not very convenient *... More 

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Gallup, New Mexico, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Initially our stay here started out quite disastrous. We found a cockroach creeping around in our drawers helping himself to our food! I informed the staff and they moved us to another room right away and had the room fumigated. If it had not been for the excellent courtesy and mannerism of front desk staff Janek Patel, we would have... More 

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi NuVizhn, We hope you and your family felt welcome during your stay at our hotel. We love to be your home away from home. We are truly sorry about the bug problem in your initial room. Please know that we work hard to prevent these things from happening and will keep on top of our maintenance. Our staff are... More 

Level Contributor
8 reviews
3 of 5 stars Reviewed 2 weeks ago

While the location is quite good, the hotel itself is average at best. The rooms are clean and the staff was very welcoming. Their garage is several stories deep so parking won't be a problem if you're arriving at the hotel by car. There's also a nice mall near the hotel. (About a 10 minute drive). However, the hotel is... More 

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hello George L, Thank you so much for your comments about your stay at our hotel. We are happy to hear that our convenient location was great for your trip, and that our clean rooms and welcoming staff made your stay more pleasant. We're happy to announce that our hotel will be undergoing a major renovation in a few months.... More 

Houston, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautifull clean two queen bedroom hotel. Nice place to stay and sleep if your in west los angeles. Short trip to Santa Monica Beach. By car its 5mins. Its in the middle of every attraction in LA. Nice one, saw this in Trip advisor. Thank You.😊

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Karenmaizee V, It's a pleasure to hear that our hotel was a nice place to stay and sleep during your trip to Los Angeles. We're happy to hear that you found good value in our excellent location and that our clean rooms were comfortable and pleasant. Thank you so much for your kind words. We look forward to being your... More 

Dallas
Level Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the nastiest Holiday Inn Express I have ever seen. I have no idea how they were able to get the "Holiday Inn" moniker on this turd. I have stayed in places much, much nicer for half the price. The hotel is crammed into a building built for something half the size. The "lobby" is tiny. There is no... More 

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear Luggnutt, We are so sorry to hear that you had a poor experience at our hotel. It's truly disappointing to hear that your trip to Los Angeles was not pleasant at all. We will definitely take into account your feedback as we make improvements to our hotel. We hope for the opportunity to make this up to you the... More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

The front staff Guiseppe and Kendall were extremely helpful, friendly and courteous. They gave me excellent advice on how to get around Los Angeles. The room was clean and comfortable. Will stay here again. The hotel offers ample parking.

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear kaq2015, We are thrilled to hear that you had a great experience at our hotel. Our staff take pride in providing great service to all our guests while you stay at your Home Away From Home. We will pass on your compliments to Guiseppe and Kendall to let them know their friendly service made a great impact on your... More 

Tokyo, Japan
1 review
5 of 5 stars Reviewed May 25, 2015

I enjoyed the hotel very much. The room was clean, the service was excellent and the breakfast was wanderful. Especially, the stuffs are very kind and considerate. The only issue is my room was street side, so that it was a little noisy.

Review collected in partnership with this hotel

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear xiaoli_qin, We're very happy to hear that you enjoyed our hotel very much during your recent stay. It's a pleasure to hear that our clean rooms, friendly service and free breakfast made this an enjoyable experience for you. Our staff always do their best to welcome you and make you feel at home. Please come see us again soon.... More 

Eagle, Idaho
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 24, 2015

“Unsafe and would not recommend” We got a two queen room. We requested an Accessible room but did not receive one. When you walk in there is barley enough room to get by the beds. The room smelled musty and the small bench was missing the cushion. The largest problem was the wiring and lamps in the dated room. I... More 

Was this review helpful? Yes 2
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear marcialbl, We're so sorry about the unpleasant stay you experienced at our hotel. Please accept our apologies for the poor quality of hotel that you experienced from us. We are honestly disappointed that you did not enjoy your stay, as well as shocked to hear about the problems you faced. It is especially shocking to hear about the wiring... More 

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