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Holiday Inn Express West Los Angeles

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11250 Santa Monica Blvd, Los Angeles, CA 90025
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Holiday Inn Express West Los Angeles
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Holiday Inn Express West Los Angeles
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250 Reviews from our TripAdvisor Community

Traveler rating
    88
    96
    40
    13
    13
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58
39
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72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Tokyo, Japan
1 review
5 of 5 stars Reviewed May 25, 2015

I enjoyed the hotel very much. The room was clean, the service was excellent and the breakfast was wanderful. Especially, the stuffs are very kind and considerate. The only issue is my room was street side, so that it was a little noisy.

Review collected in partnership with this hotel

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear xiaoli_qin, We're very happy to hear that you enjoyed our hotel very much during your recent stay. It's a pleasure to hear that our clean rooms, friendly service and free breakfast made this an enjoyable experience for you. Our staff always do their best to welcome you and make you feel at home. Please come see us again soon.... More 

Eagle, Idaho
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 24, 2015

“Unsafe and would not recommend” We got a two queen room. We requested an Accessible room but did not receive one. When you walk in there is barley enough room to get by the beds. The room smelled musty and the small bench was missing the cushion. The largest problem was the wiring and lamps in the dated room. I... More 

Was this review helpful? Yes 2
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear marcialbl, We're so sorry about the unpleasant stay you experienced at our hotel. Please accept our apologies for the poor quality of hotel that you experienced from us. We are honestly disappointed that you did not enjoy your stay, as well as shocked to hear about the problems you faced. It is especially shocking to hear about the wiring... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

I'll admit, I usually read the 'terrible' reviews first to determine if I'm willing to stay somewhere. This stay was based on being within walking distance of my reason for being in LA (for one night) but I was concerned because the reviews weren't comforting. HOWEVER.....Late check in, quick and easy (cookies in the lobby at 10pm was a plus).... More 

Was this review helpful? Yes 1
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Tiffany, We're thrilled to hear that you took a chance on us and it paid off. It's truly rewarding to know that our location, clean rooms and many amenities were a big plus for you - and those cookies, let's not forget the cookies (which we bake fresh on site, btw). We will be happy to be your pleasant... More 

Jeddah, Saudi Arabia
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 10, 2015

The hotel was soo cool. I wasnt expecting to find a 3 stars hotel in this level. The location is great, nice rooms, tasty breakfast, wonderfull room service & the most important thing is that the staff are soo friendly and helpfull.

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Thank you Ahmad T! We like being your cool surprise in lovely Los Angeles. We truly are happy to hear that you had a great experience and that you found good value in our amazing location, our friendly staff, our tasty breakfast, and our comfortable rooms. It will be our pleasure to be your gracious and friendly hosts the next... More 

Canberra, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 9, 2015

This Holiday Inn Express was exceptional! The staff (especially Sean) were super helpful and friendly. The rooms were excellent - large, clean, comfy. No dodgy smell like you sometimes get in cheaper hotels. Lots of towels in the bathroom. Super quiet and efficient air con. Fast internet. Fridge in room and lots of desk space. The facilities were in excellent... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear Carasway, Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed everything in your stay - from our friendly service and complimentary breakfast to our clean, comfortable rooms. Our team take great pride in making you feel like this is your home away from home. And Shawn is thrilled to hear... More 

San Diego, California
1 review
4 of 5 stars Reviewed May 8, 2015

We had a pleasant stayed Jaime the clerk who check us in on may 6th was informative and with excellent customer service skills The manager on duty for may 7th was also friendly Definitely I will choose this hotel again in the future

Review collected in partnership with this hotel

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Thank you escuelita_picolinos! Our friendly people love it when we make our guests feel at home. So, it makes us very happy to hear that you had a pleasant experience during your recent stay at our hotel. I will definitely pass on the compliments to Jaime. He's proud to know that he had a positive impact on your stay. Please... More 

Poway, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 3, 2015

We stayed here last night. Best deal in the area. The staff was friendly, the room was clean, the beds were comfortable, the breakfast was good and above average in terms of selection and the coffee was yummy … stayed in a room facing away from the street, had the air on all night, slept like babies what else would... More 

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Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear APChemistry, It's nice to hear that you had a good time during your trip to LA and that your stay with us was truly enjoyable. It gives us great pride to know that our location, friendly service, comfortable rooms, and complimentary breakfast were all a great value to you. And the coffee, let's not forget the coffee. We will... More 

Falls Church, Virginia
1 review
5 of 5 stars Reviewed April 23, 2015

A nice surprise after a nice surprise! I messed up with my booking dates - Jaime Alvarado, the Front Office Manager, cleared all the mess and found the rooms we needed. The hotel provided free water, cookies and supper! Everybody is friendly and the rooms are very nice. I spend my life in hotels but I don't remember such a... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Marcin W! We love hearing about all the nice surprises you encountered during your stay with us. Jaime is thrilled to know that he was able to turn something bad into a bright spot. And the rest of the team are proud to know that our friendly service and clean accommodations made your stay an enjoyable experience. We look... More 

Plattsburgh, New York
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 21, 2015

Excellent location for getting around LA and Santa Monica. A few local restaurants within walking distance made it all the more convenient when we stayed local to the hotel. You can hop right on the 405 or take a ride down Santa Monica Blvd. Breakfast buffet was also better than most of this hotel class. Parking garage was below the... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Who C! We're thrilled to know that you loved your stay at our hotel. It's nice to hear that our convenient location with plenty of local restaurants and right between Santa Monica and the rest of LA was perfect for your trip. Our staff takes pride in knowing that our friendly service made your stay even more enjoyable. Please... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed April 11, 2015

Conveniently located at Santa Monica Blvd. and the 405 freeway, this is a clean facility with covered, on site parking. Excellent staff and nice rooms. I travel alone on these trips for business and have found many nearby outlets for off time and, of course, the beach. Also, the Getty Center is just up the 405. Hollywood is a few... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi todd p, Thank you so much for your kind review of our hotel. We are pleased to hear you enjoyed our friendly service, clean accommodations and great location. It's nice to see that you had a chance to explore all the awesome areas within proximity to our hotel - the beach, Hollywood, Getty Center, Beverly Hills, Westwood. Making our... More 

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