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Holiday Inn Express West Los Angeles

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11250 Santa Monica Blvd, Los Angeles, CA 90025
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1 room 1 guest
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Holiday Inn Express West Los Angeles
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266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I would like to take this opportunity to personally thanks Michelle and Shawn for their attention to customer service. For us the location was perfect, easy access to the highway and not far from Santa Monica. Thank you very much for your service.

Was this review helpful? Yes 1
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Carlos M, We are thrilled to hear that your stay with us was a pleasant experience. We will definitely make sure that both Michelle and Shawn are recognized for making your stay a positive one. They take so much pride in providing exceptional service, so your kind comments will be excellent news. Please be sure to come visit us... More 

Level Contributor
599 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The facility is a little dated but that is the only slight negative. Location is very good for anything you may want to do on a visit to LA. Close to the freeway and lots of attractions. Rooms are comfortable and clean. Staff is very welcoming and friendly. Good restaurants close by. We would happily stay here again when visiting... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi! Our team members are thrilled to hear that you enjoyed our welcoming and friendly atmosphere. It's a pleasure to see that your entire experience, from our comfortable rooms to our central location were of great value to you as well. We hope you will stay with us again on your next trip to Los Angeles. It will be our... More 

Ashdod, Israel
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is not the best Holiday Inn Express I've stayed in - but also not the worst one. The location has pros and cons: easily accessible but nothing in the walking distance. All the rest is just standard.

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Shuriki, Thank you very much for taking the time to give us your opinion about your stay at our hotel. We are glad to hear that our central location was a positive aspect for you. We value your feedback about your entire experience and will take your comments to make improvements. We are happy to announce that we will... More 

Glasgow, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 6 nights in Aug 2015. The hotel is Situated in an ideal location with easy access to the freeway therefore ease of travel around LA. (The LA traffic however is an absolute nightmare!!! However a car is a must in order to get around and visit all the top locations!) There are many lovely restaurants situated within a... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hello McS1992, We are happy to hear that you had an enjoyable experience at our hotel. It's a pleasure to know that our friendly service and our central location made for a positive stay. Yes, indeed, we will be undergoing a thorough renovation in the next few months. Our goal is to upgrade our facilities to welcome all our guests... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 2 weeks ago

The price was very good for the location. The rooms were clean and nice! Breakfast was open for a good amount of time and there was a good variety of items. Staff was very nice and helpful during check in and making suggestions for places to eat.

Review collected in partnership with this hotel

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi Curt, Thank you very much for your kind review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's always a pleasure when our guests enjoy our friendly service as well as our clean rooms and many amenities. We look forward to seeing you again on your next trip to Los Angeles. It... More 

Level Contributor
8 reviews
4 of 5 stars Reviewed 3 weeks ago

Finding a reasonable hotel room rate in Santa Monica can be challenging. Fortunately, there is the Holiday Inn Express West Los Angeles. Although the area surrounding the hotel is a little sketchy (I wouldn't wander around after dark,) you are well situated for easy freeway 405 access, the Santa Monica Pier, Beverly Hills and Hollywood. There are also a number... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi 869brettm, Sounds like you had a great time visiting Santa Monica, Beverly Hills, and the rest of beautiful Los Angeles. And we are delighted to know that we could be a part of a great experience by providing you with a convenient location and a clean, comfortable place to stay. Our friendly staff will be happy to be your... More 

Grover Beach, California
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was wonderful and were able to coordinate a military group on short notice. They go above and beyond by having coffee in the lobby and wonderful home made cookies. They set up the pancake machine for late night pancakes and they might have the best breakfast for any hotel I've been to in the past 5 years. It... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hi John, It's such a pleasure to hear that you and your group really enjoyed your stay at our hotel. Our staff love going above and beyond for our military guests. Therefore, we are delighted that you enjoyed our friendly service, our complimentary breakfast - as well as our Pancakes at Night, and our many other amenities. We look forward... More 

Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The location of the hotel is central to many attractions but compared to other Holiday Inns, this is below standards. No carpeting in the halls, sole elevator moves at a snails pace, gym and laundry is located in the parking garage and traffic noise as if trucks were in your room can't be understated. The hotel sits on the on... More 

Was this review helpful? Yes
Luis A, General Manager at Holiday Inn Express West Los Angeles, responded to this review

Hello Sohneea, Thank you so much for sharing your comments about your stay at our hotel. We're so sorry to hear that our hotel was not up to the standards you expected. This is something we are currently addressing and will soon be undergoing a major renovation to address specifically the issues you mentioned with our elevator, hallways, and rooms... More 

Monterrey NL
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed July 22, 2015

Hotel is very well located, right next to the freeway on Santa Monica Blvd, it is accesible and comfortable for visiting the area. Lots of restaurants near the area, even when we didn´t visit any, also nearby there are shops and about 20 min to the Santa Monica Pier. Rooms were comfortable and clean like any other Holiday Inn Express,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear Blancadaniela, Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. We greatly appreciate your comments regarding our good location. We are also glad to read you found your stay comfortable and our rooms clean. We are also pleased to hear that you had a good breakfast experience. On the other... More 

Denver, Colorado
Level Contributor
185 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed July 21, 2015

I guess this is how things work in LA but comparing to MANY other Holiday Inn hotels I've stayed in (I'm a platinum member) I could see some areas where this hotel can improve: * Rates are high (but maybe normal to LA?). Parking is an additional charge. * Access to the hotel by car is not very convenient *... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review

Dear mango1908, Thank you for your review and for enumerating the opportunities to improve. We are delighted to read that you found our location convenient , and regarded our friendly and helpful staff. Whilst we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we can offer. We... More 

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