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Courtyard Los Angeles Sherman Oaks

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15433 Ventura Boulevard, Sherman Oaks, Los Angeles, CA 91403
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Courtyard Los Angeles Sherman Oaks
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Stayed here on business. Terrible! Old, miniature rooms. Bed was uncomfortable. We were told we were 'lucky' to be on the 5th floor, since it had been recently remodeled....oh my! I would have hated to see the other floors. Reception staff was OK, computers were down, so they were distracted. We were offered water and a cookie while we waited.... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear FatandSassy, We are very sorry to hear that you did not enjoy your most recent stay with us here at The Courtyard Marriott Sherman Oaks. Our team wants to provide you with the best experience possible, and we want to know what we can do to improve your overall experience for a positive return visit. Because we do not... More 

San Diego, California
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Old hotel but clean, friendly staff, comfortable bed (even though I almost needed a step stool to get in it, it's so high), refrigerator, coffee maker, wardrobe, big screen tv .... But here comes the "but" (and this is directed primarily at the ladies) the bathroom was really small and counter space was almost non-existent, at least in the room... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Bonster2013, We appreciate your feedback on your most recent stay with us. It is great to hear that you positively experienced the many amenities in our clean rooms and friendly team members during your visit. Our hair dryers are located in the armoire on the top shelf. I apologize that you had a difficult time locating it. If you... More 

Tucson, Arizona
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean. Friendly staff. TV did not work. The hotel took care of me for that. Again the staff here were all exceptional. I had a Budget Rent a Truck. Put it in the side lot (secured) yet 10 gallons of gas was siphoned off. I have left a message to inform the hotel of the incident. However 3 or 4... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear GeneT60, Thank you for reaching out to us about your most recent stay. We appreciate your feedback about our clean rooms, friendly team members, and great location. Your concerns are very important to us, and we wish to contact you regarding your challenges, but we do not have your contact information, unfortunately. If you could email our Guest Service... More 

Poipu, Hawaii
1 review
5 of 5 stars Reviewed 2 weeks ago

I had the opportunity to stay at the Courtyard, the first thing I noticed was all the smiles and sincere greetings, from all of the staff in the lobby area. Everyone paused their work and took a moment to say hello. When travelling alone having kind customer service staff in a clean environment can be very refreshing. I found the... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Matthew K, Our team here at The Courtyard Marriott in Sherman Oaks wishes to thank you for choosing to stay with us during your time here in Los Angeles. We appreciate your kind words about the smiles and sincere greetings from all of our team members. I will share your positive feedback with them! I am glad you were... More 

jersey9
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 21, 2015 via mobile

Arrived at hotel at 10pm was greeted by warm welcoming staff & fast check in. I was provided with bottle of water on request. Nice lobby, workstation area, small bar/restaurant . My son who lives around the corner thought his kitten was ill & wanted me to look at it. I asked at check in desk & they said no... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear jersey9, Thank you for your valuable feedback about your most recent stay with us at the Courtyard Marriott in Sherman Oaks. We appreciate the kind comments about our welcoming and friendly team members, nice lobby, business center, fitness center, rooftop pool, spa, and café restaurant. It is great to hear that you were able to utilize and enjoy our... More 

Park City, Utah
Level Contributor
240 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed April 29, 2015

Most all Marriott Courtyard Hotels are good - this one is wonderful and at the top of the list. The lobby is large, comfortable and nicely done - big enough for a small gathering. The rooms are well appointed. Of course, the staff is friendly and helpful, after all this is a Marriott. The location is the best in the... More 

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Daniel F, It is wonderful to hear that you had a pleasant stay with us during your recent trip to Los Angeles. We are very happy to hear that you enjoyed our spacious lobby and well-appointed rooms. Our lobby area has been stylishly updated and our rooms are undergoing stylish renovations as we speak. We have also recently changed... More 

Thornhill, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 25, 2015

Spacious clean room with full amenities at a reasonable price. It is situated at the junction of the I-405 and Hwy 101. Using WAZE it is easy to navigate the area even if the freeways are jammed. Watch out when parking in the garage since some on-coming drivers are a little too aggressive!

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ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Dan W, Thank you for choosing to stay at the Courtyard Marriott Sherman Oaks during your recent business trip. Our location is ideally situated at the intersection of the 101 and 405 freeways, as you mentioned, making us perfect for travelers coming from LAX and Burbank Airports. It is unfortunate that the traffic can be a bit congested at... More 

Miami, Florida
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 22, 2015

We had an excellent experience at the Sherman Oaks Courtyard last week. Our front desk experience was perfect as well as our room. The new beds are super comfy. The restaurant service was excellent and the food was pretty good for hotel food. Nice breakfast selections. I would highly recommend this hotel for its location, value and service.

Was this review helpful? Yes
ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Fred I, We appreciate your review and positive feedback about our Guest Service Team, comfy rooms, and Café. All of our mattresses have been recently replaced, lending to the superior comfort of the beds. Our Guest Service Team is constantly working on new ways to wow our guests. I am glad that they made your experience that much more... More 

England
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed April 15, 2015

We had a pleasant room though there was quite a lot of traffic noise even though we were on the 10th floor. Bed was a bit soft but there were plenty of pillows. The shower was very powerful. The hotel has a nice little pool though the sun loungers have no shade. There are a few places nearby to eat,... More 

Was this review helpful? Yes 1
ExpDirector, General Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear Ambidextrous, Thank you for spending your time with us at the Courtyard Marriott on your most recent visit to Sherman Oaks. I am glad that you were able to utilize many of our hotel’s amenities such as our rooftop pool and spa. We also offer shaded seating areas at our teak tables and chairs on the opposite end of... More 

Temecula
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 2, 2015

We stayed here for two nights because we needed to be closer. UCLA medical center for my wife. When I called them they upgraded do us to a suite since we are Marriott Gold members. In fact, she was able to put us on th 12th floor. Well, after driving for over two hours to get there the front desk... More 

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Asaf W, Manager at Courtyard Los Angeles Sherman Oaks, responded to this review

Dear JKCJES, Thank you for taking the time to comment of your recent stay with us. I can certainly understand how frustrating it can be when you do not recieve the service you are expecting and the floor height of your preference. I would like to sincerely apologize for not living up to your expectations with your recent stay with... More 

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