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DoubleTree by Hilton Hotel San Pedro

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2800 Via Cabrillo Marina, Los Angeles, CA 90731 (Formerly Marina Hotel Port of Los Angeles/San Pedro)
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DoubleTree by Hilton Hotel San Pedro
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713 Reviews from our TripAdvisor Community

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    153
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel San Pedro
See the most recent reviews
Stockton, United States
1 review
4 of 5 stars Reviewed September 29, 2014

Great Location and service. Hotel rooms clean. The hotel needs some replacement carpet in the halls. The hotel food could be improved. Excellent Location. Check in and shuttle service to the cruise ship was great.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your experience from the DoubleTree by Hilton San Pedro. I appreciate your honest feedback regarding the carpet, we are aware for the need for replacement. It is in our plans for the near future. I am happy you found our cruise shuttles convenient. Our hotel is a popular destination for cruisers who want to come a... More 

Monterey, United States
2 reviews
4 of 5 stars Reviewed September 25, 2014

When you look at the exterior of the hotel, it blows you away. Even when you walk into the hotel, it is very beautiful, but then you check into your room... A/C not working! Chipped tile in the bathroom, that almost cut my wife's foot. No screen or window security latch and I had a walking 9-month old baby in... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your experience from our hotel. I would like to apologize for the operational problems you mentioned from your room. We take these comments very seriously and will be addressing them amongst all of the department heads. Please call our Guest Service CAREline in the future if you are not satisfied with the quality and comfort of... More 

Portland, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 23, 2014

Had a wonderful stay, staff at front desk were terrific, loved the fresh fragrant flowers in the lobby. Decor is perfect for the marina, you definitely feel the vibe of the water and boats, whcih is wonderful and relaxing. Great suite upgrade, large room, frendly staff go above and beyond. A bit challenged at the restaurant as the servers not... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing the comments about our staff. We pride ourselves in being warm and welcoming here just like our cookies! I apologize for the wait at the bar, I will make sure and share this review with the Food and Beverage Manager. Come back anytime, thanks again for staying with us! More 

Baldwin Park, United States
1 review
4 of 5 stars Reviewed September 23, 2014

I stayed at this hotel because I was attending a conference nearby. I've stayed here once before for a conference the previous year and I liked it considering it was convenient and affordable. The staff there are friendly and welcoming. Would definitely come back again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

I am so happy to hear you enjoyed our wonderful service staff. I am sorry that there was a mix-up on the billing screen. If you have any questions regarding your bill, please give us a call and we will take care of any questions you might have. Thanks again for sharing! More 

beaumont, United States
1 review
3 of 5 stars Reviewed September 23, 2014

The hotel and service was great. However, upon checkout, the bill relected upon my TV screen was not mine. The bed was very comfortable and the view outside was to die for. I was staying for a wedding, which was held at the Trump country club.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Blenheim, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 18, 2014

I stayed one night and couldn't get over how dirty the carpets were in the hallways and in the rooms. The ice vending machine didn't work, my husband fell off the chair because it was broken and the air conditioning was poor. But the worst part was being eaten alive by bed bugs. I was given a discount for the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for taking the time to write a review of our hotel. I understand your concern regarding the bed bugs, however this room was thoroughly inspected by our pest control company and was found to have no pest activity. I apologize for your experience and hope to have another opportunity to show you our true standards of service. More 

Travelers are raving about these Los Angeles hotels

Tacoma
2 reviews
5 of 5 stars Reviewed September 17, 2014

The staff was excellent. Worked with Rhonda on our reservations. There were multiple rooms for a wedding. Everything was taken care of ahead of time. Amazing view of the Marina. Beautiful room. Great food in the restaurant. I would highly recommend to anyone looking for a place to stay in this area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

I am happy to hear you enjoyed your stay! I will make sure and commend Randa for her excellent hospitality. She is great at what she does and we are lucky to have her. Thank you for sharing your experience and please come back to visit us sometime. More 

San Dimas, United States
1 review
2 of 5 stars Reviewed September 17, 2014

We have stayed at this hotel twice this year, not necessarily by choice, but due to family events in the area. The service is great, even the food is good, but the property needs some serious cleaning and upgrades. The carpets, walls, not only in the rooms but also in the common areas are very dirty and stained.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

I am happy to hear you enjoyed our wonderful staff, their warm and welcoming service is what makes our hotel so special. Thank you for the honest feedback regarding our condition, our housekeeping and engineering department have been working diligently in order to improve the condition of the hotel. I know you will be happy with the result upon your... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 17, 2014

Needs to be upgraded, the carpet on the main stairs is dirty. The ac in room did not work properly. I thought the front desk personal were not really helpful and when I has a concern they did not do anything to address it. I does have a nice marina that you can walk next to. Pool was ok. I... More 

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your experience from our hotel. I am so sorry to hear that our Guest Service Agents did not take better care of you. I will be revisiting some service recovery training with them to ensure a better experience for our guests. Please don't hesitate to contact me upon your next travel plans to our area and... More 

Bayville, New Jersey
Level Contributor
294 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed September 16, 2014

We liked the Doubletree. We were there for a wedding and had a block of rooms. Everyone in our party liked there stay. We had a junior suite with a bar which was very nice, roomy and had a nice large bathroom and had a fridge., I would recommend the suite. The lobby was nice and so was the bar... More 

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

It was a pleasure reading your review. I am so happy Cathy was able to take good care of you! She is amazing at what she does, we are very fortunate to have her. Thank you for sharing the comments about our breakfast, our Chef works very hard to ensure the quality of food is up to standards. Please come... More 

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