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DoubleTree by Hilton Hotel San Pedro

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2800 Via Cabrillo Marina, Los Angeles, CA 90731 (Formerly Marina Hotel Port of Los Angeles/San Pedro)
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DoubleTree by Hilton Hotel San Pedro
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DoubleTree by Hilton Hotel San Pedro
DoubleTree by Hilton Hotel San Pedro
DoubleTree by Hilton Hotel San Pedro
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657 reviews from our community

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    145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel San Pedro
See the most recent reviews
Daytona Beach, Florida
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pro's: Clean, comfortable rooms, free shuttle to cruise terminal, courteous staff Con's: Restaurant and bar are very open plan and not cozy, no safe in room, front desk understaffed in early morning/evening

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

I would like to thank you for sharing your experience. Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. We are definitely use this as a ground for training as well. Thank you for staying with us and we look forward on your next visit. More 

Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I signed up for a cruise with about 115 people from all over the country that left Los Angeles to sail down the western edge of Baja California, Mexico. Our group chose this hotel for the "night-before" for those who did not want to cut things close, fling in to LAX on the day-of-departure. PROs: They gave us a reasonable... More 

Was this review helpful? Yes 1
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your feedback from our hotel. We are happy you found our hotel to be convenient for you pre-cruise needs! Thank you for understanding we are upgrading our hotel to better serve our guests. We are excited to share our new product with our valued customers! Thank you for staying with us! More 

Glendale, Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed 2 nights March 20-21 2015. We were unaware of the ongoing construction. After a long drive from Az, the bellhop was nice enough to take our bags to our room while we went to lunch with friends. Upon returning later in the day, we had to take the elevator to the 2nd floor, get out,... More 

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your recent experience with us! We take these comments very seriously and use them to improve our service for our valued customers. I will make sure to share your comments with our executive housekeeper in order to correct this issue. We are happy you enjoyed your stay however and would love to have you back in... More 

San Diego, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Being near the harbor and Cabrillo Beach is nice but this property is in desperate need of a top to bottom remodel. (A remodel is currently underway). Overlooking the marina is a plus but beyond that is the immense hustle and bustle of the largest port in the world. Also, fishing boats churn through the channel at 6AM and you... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing that thorough review of our hotel. We are aware that our hotel is in need of renovation and are excited for our upgrades to come. We have begun our renovation, however we are doing sections at a time to avoid disturbing our valued guests. I am glad you enjoyed the scenery and our wonderful service staff!... More 

Denver, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Arrived around 1 pm and their is no food service available until later in the day. No snacks at the bar. Have to leave hotel to get food and no refrigerator in the room. Hall carpets were badly stained. The room was great.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I am sorry you found it difficult to find something to eat. Besides our restaurant, we do have grab and go boxes available at our front desk. We have sandwiches and salads everyday that come with choice of chips or fruit and a drink. Please excuse... More 

Carriere, Mississippi
Top Contributor
120 reviews 120 reviews
23 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed March 27, 2015

This was a very attractive property, beside a marina, We took advantage of a park and ride program they offer. Our room was on the first floor and had a private terrace adjoining the pool. There were not screens on the doors to the terrace and the room had several gnats that had probably come in from previous guests leaving... More 

Was this review helpful? Yes
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for taking the time to share your experience from our hotel. We are so happy you enjoyed your stay with us. However, should you experience any issues with your room in the future, please call our 24hr. Guest Service CAREline and we will be happy to remedy any situation for you. I am happy to hear our wonderful... More 

2 reviews
3 of 5 stars Reviewed March 22, 2015

I found this hotel was ok. The reason I stayed there is cause it was really close to the pier my cruise ship was leaving from. If you do not need the location I would not suggest staying there. Way too expensive for what you get... in my opinion.

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Scottsdale, Arizona
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 20, 2015

This hotel has a stay & park deal for cruise ship vacations! You stay the night and they will take you to the pier via shuttle & let u park your car at the hotel for free! (7 days) this gives you a secured parking and one less thing to worry about! I think this is an awesome deal. We... More 

Was this review helpful? Yes 1
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your experience. We are so happy to hear you enjoyed your stay as well as our cruise accomodations! Please come back to visit us sometime. Thank you for staying with us! More 

Portsmouth
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 20, 2015

We stayed at the Doubletree twice this month and the rooms were clean and adequate. The rooms with a view of the Marina are very nice. The other rooms do not have much of a view. The walls are thin and it can get a little noisy, especially near the lobby. They will shuttle you downtown to restaurants and shops,... More 

Was this review helpful? Yes 1
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Thank you for sharing your recent stay with us. We are happy you enjoyed your stay and the views of the marina. I apologize you experienced a long wait for the shuttle pick-up, I will be sharing this with the Drivers and the Front Desk Staff in order to improve our service. Thanks for staying with us! More 

San Pedro, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

Beautiful views, comfortable bed and pillows, plush bath towels, lovely breakfast buffet, felt very welcomed at check in, used electronic check in...it was fantastic!! Easy free parking. Room was welcoming, coffee bean coffee service in room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Peter S, Front Office Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review

Wow! That's great to hear the eCheck-in worked well for you. Many people are beginning to use that more often. Happy to hear you enjoyed your stay. Please come back and visit us again. Thank you for staying with us! More 

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