I loved the hotel and the hotel room. My daughter and I were very impressed. We had a lovely room and for being a Hilton Honors member we even received a free fruit basket and two bottles of water. Please beware however and always check your bank account for any additional charges. We had used my daughters credit card to... more

It is located at just 5 mins away from the Universal Studios. So if your destination is the studio, it will be a perfect choice for you. Shearton Universal is just beside hilton. The room is good and the bed is great. more

Things I liked the most: Easy to access the interstate**, front desk was friendly, within walking distance to universal, always something going on, pretty views of the hills, beds were comfy and bathroom was roomy, also the walls weren't paperthin like some hotels Things I didn't like: Maid service, down pillows (it was hard to get replacements-i'm allergic), parking was... more

Nice location for business or tourist travel. Parking is $17 more

Had to stay here for business. what a waste, should have stayed at the sheraton next door if it wasnt under construction. ordered breakfast, french toast came back UNCOOKED...dripping with egg. ordered nachos at the bar downstairs and it came with unmelted kraft slices, disgusting. the bar servers were so nice that i just felt bad. there was maybe one... more

We booked a room with two double beds. The night befor we arrived we called and sked if we can put a roll away in our room. They said that it would be a $35.00 charge. So when we arrived we were checking in we requested a roll away bed. The lady at the front desk said "Im so sorry... more

Stayed in the Hilton Universal City for 6 nights in September 2009 and to be honest this is a superb Hotel. From the friendly very efficient Staff, the beautiful rooms to the magnificent food I could not find any fault what so ever. Would gladly stay here again without any hesitation. more

Very high level of service all round. Didn't arrive until 11pm following long and tiring road trip but by phoning ahead front desk offered to pre-check us in (explained they were full and if they checked us in on the phone there and then they could sort us out a great room)- a real bonus, especially with two tired children... more

I was visiting Universal City Walk/Studios in early July 2009. Here is my review. I'll start with the good: service. I have to admit that service throughout my stay was absolutely amazing. Check-in staff was super-nice and helpful. Cleaning people and room service were friendly and helpful. Also, the room service menu had some nice healthy extras that you don't... more