This hotel has a great location, but unfortunately they seem to have cut corners with their staffing. When I checked into the hotel, there were only two people at the Front Desk, and this was at 8pm! The morning was a little better, with three people there to help out, but I still feel that they were skimping on service... more

This was our second stay at this hotel. The location is exellent for visiting Univeral Studios and Citywalk (a 5 to 10 minute up-hill walk), visiting Burbank and Warner Brothers Studios or NBC, or visiting Hollywood, with easy access to the freeway. The views from the hotel rooms are fantastic and the staff is very friendly. Just be aware that... more

Had two nights in LA with my 13 year old daughter. Hotel is your typical well presented Hilton with great service, a few extra touches thrown in and good quality but overpriced food. The views from the hotel were fantastic and the pool area was in a lovely garden. The location is fantastic- while no hotel in LA is central... more

My husband and i was celebrating our 1st wedding anniversary and being a young couple wanted to go to Disney and Universal coming from England i did not know what to expect but had reviewed this hotel alot before travelling .We stayed for 5 nights The location was great and the decor was impresssive the fact the shuttle did not... more

We stayed in this hotel three nights to visit family and tour Universal Studios. We had a non-smoking double queen room on the Bed and Breakfast plan. Our room was on the 15th floor and we has a nice view of the valley. PROS: We arrived two hours before check-in, but were given a room right away. The room was... more

I had reserved and paid for (up front) a twin (non-smoking room) 4 months in advance. Our flight was delayed, and we only arrived at the Hilton Universal City at around 9pm. I was however told by the front desk that they had given away our non-smoking room and they had no other option but to give me a smoking... more

We decided to stay here because we were planning a trip to Universal Studios and it was walking distance to/from the park (it is the closest hotel to the park). It was amazing! VERY clean, the nicest staff I have ever dealt with and really beautiful rooms. I arranged for some amenities to be placed in our rooms prior to... more

I loved the hotel and the hotel room. My daughter and I were very impressed. We had a lovely room and for being a Hilton Honors member we even received a free fruit basket and two bottles of water. Please beware however and always check your bank account for any additional charges. We had used my daughters credit card to... more

It is located at just 5 mins away from the Universal Studios. So if your destination is the studio, it will be a perfect choice for you. Shearton Universal is just beside hilton. The room is good and the bed is great. more