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Hilton Los Angeles / Universal City

GreenLeadersGold level
3.5 of 5
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555 Universal Hollywood Dr, Los Angeles, CA 91608-1001
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Hilton Los Angeles / Universal City
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Ranked #43 of 339 Hotels in Los Angeles
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A recent review
5 of 5 stars reviewed 2 days ago
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2,125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

There were pros and cons to this hotel. The pros were it's proximity to Universal Studios. It's a 5 min walk so even though there's a shuttle bus provided, after the first day we found it was just as quick to walk. The rooms are spacious and the beds are comfy. And there's a small Starbucks in the hotel. The... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel as a young man 30 years ago. I was pleasantly surprised that it continues to maintain a standard of excellence. The staff was courteous, the rooms nicely appointed and comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Bogota, New Jersey, USA
Contributor
19 reviews 19 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Many people stay here to visit Universal Studio, but I stayed here while visiting LA downtown area. Positives : A reasonable price for hotel in one of the biggest landmark. Good location because highway is only 1 block away. only 15 minutes to LA downtown. There's Sheraton right next to this Hilton, and I liked Hilton better. (I feel building... More 

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HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for sharing your recent experience. We are pleased to hear that you enjoyed your overall stay. Thank you for highlighting areas that need improvement as we use these reviews to help us enhance our property and service. I apologize for the delay in your check-in and will be sure to bring this to the attention of... More 

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I must start with front desk. The staff was very helpful for to help me combine one night booked with points and one night booked with $$ into one continuous reservation so we wouldn't have to check out and back in each day. Hotel is very nice. Starbucks inside. Courtesy shuttle running early and often to Universal.

Was this review helpful? Yes 1
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for taking the time to share your experience and for being a loyal HHonor member. We are so delighted that the front desk was able to make your stay here convenient and comfortable. We strive to make every guest feel at home and are so excited we were able to achieve this during your stay. We... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We spent a couple of nights at this Hilton and really enjoyed our stay. We have given the 1769 suite which has a corner window. Universal Studios can be seen from there, and the pulsatile colorful lights coming from the boulevard add something special to the evening. Pretty view! The suite is big and stylish. The hotel location is ideal,... More 

Was this review helpful? Yes 1
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We are delighted you enjoyed your accommodations and stunning view. It is so wonderful to know that our guests had an unforgettable experience during their stay. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very Clean Hotel and great location to Universal Studios. Very convenient and walking distance. Restaurant prices and room service is a bit overpriced but, I guess you can expect that when on vacation.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We agree that our location offers a backdrop for a memorable getaway and are so delighted that you enjoyed your time with us. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal... More 

Cirencester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great base for exploring LA. We got an annual pass for Universal Studios (8 minute walk), so we could pop in & out - you also get discount on the City Walk restaurants and in the Universal shops. Hollywood Boulevard & Warner Studios only a short cab ride. Breakfast buffet expensive, but a coffee shop in the... More 

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Sydney, New South Wales, Australia
Senior Contributor
27 reviews 27 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was upgraded by the nice staff person who checked us in, and the corner executive room on the 23rd floor was big and quiet. The hotel needs some updating as the elevators were definitely slow and one seemed broken and the wall paper in some areas was peeling. We enjoyed our stay and I appreciate the professionalism of... More 

Was this review helpful? Yes 2
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for the evaluation of your recent stay. We are delighted to hear you enjoyed your time with us. Presently we are excited to announce our hotel rooms and corridors are being updated to adorned inviting new interiors that reflect warm elegance. Come back soon to see the results of our efforts. It is going to be... More 

Bothell, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

great location, food, pool and service! the buffet was woth the price. the Pool was relaxing, especially with the grass lawn to lay out on.Every employee we encountered, did their best to make us feel like we first priority.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, We are thrilled that your visit was a success, and we thank you for the praise of our staff. We strive to make every visit unforgettable and are so happy to have achieved this goal. We do hope you travels bring you back this way again soon, and we would be happy to be of service. Warmest regards,... More 

Los Angeles, California
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

1) Make sure to get room types and pricing in writing. 2) If you are having an event at the hotel, get every single detail in writing including type of alcohol, food, and drinks. 3) If you are having an event, make sure the discounted rooms are not more expensive then Expedia or other websites. 4) Managers and staff are... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
HiltonUniversal, Manager at Hilton Los Angeles / Universal City, responded to this review

Dear Guest, Thank you for the feedback. I am aware that our Director of Catering & Director of Rooms have already reached out to you. Please let us know if you need anything further. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Free shuttle(7)
  • Great view(6)
  • Room service(6)
  • Continental breakfast(5)
  • Friendly and helpful(4)
  • Would definitely stay(3)
  • Short walk(3)
  • Great location(3)
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