Service makes up for much. The front desk staff works really hard to make sure that people feel welcomed and well served. The lobby is nice and there is very convenient free shuttle service to LAX. It is clear that this hotel has been around for a while. Although they have kept up with all the changes that Sheraton requires,... More

I think this could’ve been one of the nearest hotels to LAX, it took us less than 5 minutes by free shuttle from the United terminal (terminal 7). Great location for a layover. Albeit an old hotel, the room was recently renovated, clean and cozy. There’s a Starbucks on the ground floor. One downside was that they didn’t give out... More

Hotel is located on the perimeter of LAX. No need to rent a car, hotel provides free shuttle. Hotel is always clean, starbucks in the lobby, bar, great restaurant called called Paparazzi. Rooms have been upgraded, very comfortable beds. We prefer to stay at the Sheraton Gateway as opposed to it's neighbor the Crowne Plaza. The Crowne is in desperate... More

By the time we got to the hotel, we expected to get about 5 hours of sleep before our early morning flight. But because the hotel was either understaffed or inefficient, we got into our room more than two hours later and ended up getting only 3 hours of sleep. Part of this was due to the fact that they... More

We stayed one night at the Sheraton Gateway en route from Auckland to London with our then 9 month old daughter at the end of November 2011. The Shuttle picked us up from the airport without hassle, but check-in took the shine off things. The girl on the desk was pretty abrupt and unfriendly, she had no record of our... More

In case anyone hasn't noticed, there is an arms race in the hotel biz these days. And it's about time. Hotels are all renovating, and innovating. This place though, average. The rooms are clean and fine, but plain. The lobby was nice, but service was seriously lacking. We waited 10 minutes for someone to come help us with our mountain... More

We stayed at the Sheraton gateway hotel for one night due to its convenient location as we had an early flight the next morning. The rooms were comfortable and the sheets were lovely. We ate in the restaurant downstairs, and while most of the meal was great there were screaming children who ruined the dining experience and the salmon was... More

If it's just for a layover or a night, I could have gotten a cheaper alternative. Hotel is decent enough. More

Rooms are nice. Food in the restaurant is good. Close to airport. More