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Sheraton Gateway Los Angeles

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6101 W. Century Blvd, Los Angeles, CA 90045
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Sheraton Gateway Los Angeles
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Sheraton Gateway Los Angeles
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2,533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Top Contributor
83 reviews 83 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

I arrived around 10pm and got to the desk where the Front Desk experience was not what I would expect from a Starwood property...Attitude - "WHY ARE YOU HERE AT MY DESK?" I let him know that I had a reservation and that I was a Platinum Member. :"REALLY? YOUR DO YOU KNOW YOUR NUMBER?" "Sorry no..."YOUR NAME?' No welcome,... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

As a Sheraton SPG member I've had the pleasure of traveling to many SPG hotels but i was pleasantly surprised by the outstanding service, room comfort and overall experience i had at this hotel. Also i wanted to thank Robert Torres (front desk staff) who from the start of our stay was always accommodating our specific needs and ensuring that... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Paid $330 a night, given small room with purple light shining into window. Very noisy from planes and people outside in corridor and next room (room located right near lift). Charger kept falling out of wall socket, couldn't charge phone. Asked three times for room service menu and never received. Ended up needing to go down to eat bar that... More 

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Anaheim Hills, CA
Top Contributor
66 reviews 66 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel right now is going through construction but is still very nice. The only time you feel the 'construction' is in the lobby area. The bar, dining room, etc are in good shape. The customer service is excellent. with a few exceptions. We stayed on the executive club level which gives you access to a few evening snacks and... More 

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Wakefield, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent hotel very clean, rooms were great and bed comfy We stayed 4 days, and loved that it was convenient for the airport with a free shuttle, as we didnt hire a car, we also used the shuttle to get back to the airport to access public transport and that was excellent, there is also a bus station close by... More 

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Singapore, null, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The bed is extremely comfortable and clean. Room with a perfect view of the runway, but it is sound-proof. Bathroom is clean as well. Looking forward to return to this holiday on my next trip to LA. (On the side note, food and beverages can be quite pricey here. And, it is pretty difficult to find one)

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for several days in this hotel as I attended a conference. We arrived around 10:30 PM at night and we were greeted by the excellent staff who checked us in quickly. The room itself was very spacious and clean. Everything that we asked for was granted to us. Additionally we ate at Rendevous and Brasserie.... More 

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SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure having you and your with us at the Sheraton Gateway Los Angeles Hotel for your LA conference! We’re glad that we could get you checked in promptly so you could spend the rest of the evening relaxing in one of our guest rooms. It’s wonderful to hear that you both enjoyed dining with us in our... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I just want to thank my order taker David and server Americo, both of whom displayed great compassion and provided expedient service when I called room service after becoming ill with the 24-hour flu. David was thoughtful in his offer of suggestions for what to send me, and Americo was patient as I delayed in answering the door. The icing... More 

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SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Falling ill while traveling is never expected or fun, but we’re glad that we could be there for you in your time of need. We’ll be sure to share your praise with the staff members you specifically mentioned; your comments will surely make you smile. We hope that you’re feeling much better now and that we’ll have an opportunity to... More 

Nelson, New Zealand
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Unlike some Sheraton's the Gateway has good bones. the construction is solid and well laid out. They are in the middle of a significant upgrade (well overdue as are all Sheraton upgrades) I hope they do the rooms as well. The rooms are not actuality that bad, the last upgrade was very well done and has that classic older Californian... More 

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SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Your detailed insight on your recent stay at the Sheraton Gateway Los Angeles Hotel is truly appreciated. We’re glad that our staff provided you with friendly and helpful service during your stay. Our renovation process will address our guest room bathrooms and we hope that you will return when we’re finished. More 

Boston, Massachusetts
Top Contributor
115 reviews 115 reviews
14 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here last night as we volunteered our seats on a flight home to Boston. Hotel shuttle came right away to pick us up at terminal it also goes to a car rental site the trip was less than 5 minutes. They are apparently doing some construction on the main entrance so we were dropped at the conference center entrance.... More 

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SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Volunteering your seats on your flight home is a very generous thing to do and we’re glad that we could provide you refuge at the Sheraton Gateway Los Angeles Hotel. It’s great that our bath products and Sheraton Sweet Sleeper Beds were highlights of your stay. We apologize that the service you received on our complimentary airport shuttle did not... More 

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