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Los Angeles Airport Marriott

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5855 West Century Blvd, Los Angeles, CA 90045
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1 room 1 guest
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Los Angeles Airport Marriott
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1,900 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pearland, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

As an elite Marriott Rewards member I stay at many Marriott properties across the country. For LAX the LAX Airport has been my exclusive hotel for business travel for years. Unfortunately things are beginning to go downhill at this particular Marriott that is going to need improvement fast otherwise it is time to find somewhere else to stay when coming... More 

Was this review helpful? Yes 2
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

My apologies, I have sent you a private message. With appreciation, ~ Steven H. More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I average about 90 nights a year at hotels. I don't expect anything more than a decent room to sleep in. The young Hispanic lady at the front desk was so rude I had to cancel my reservation on the spot and and go across the street to a different property. Marriott, please ask your front desk employees to leave... More 

Was this review helpful? Yes 3
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

Please accept my apology, I have sent you a private message. With appreciation, !Steven H. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived late last night due to missing our flight. I was, no doubt, in a bad mood. The shuttle driver, the front desk staff, the restaurant staff, and housekeeping were all wonderful and NICE! Rosie, our waitress for lunch, was precious. We ended our lunch with hugs! Your staff made an unpleasant change of plans into a very pleasant... More 

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Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

I'm delighted to hear that you had a perfect stay. Thank you for your review. Best regards, ~ Steven H. More 

Raleigh, North Carolina
Level Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

985 rooms, 95%+ occupancy = why do anything to make this place terrific?? Good = access to airport, decent but definitely not great food, Ichiro the bartender at Lattitude 33, Lattitude 33 for a place to unwind and eat/drink in peace, good beds, tv's in guest rooms and decent concierge room, service of front desk staff Bad = Champs Sports... More 

Was this review helpful? Yes 1
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

I really appreciate your comments as they help us to improve. Service and quality are important to us. Thank you for staying with us. Best regards, ~ Steven H. More 

Saint Cloud, Florida
Level Contributor
285 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm not a Marriott guy(Hilton/Hyatt) and would not be interested in becoming one if this is a typical Marriott. Everything about it is past it's sell by date. Checked in late in the evening and was given a twin room when my reservation was clearly confirmed for a King. The room was so far away from reception, I couldn't be... More 

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Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

Thank you for your comments, we are working to improve all the time. Best regards, ~ Steven H. More 

Santa Barbara, CA
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed overnight before an early flight, expecting the advertised airport shuttle to run with predictable Marriott excellence. Went down to catch the one we needed, waited for almost 25 minutes ( asked starter after waiting 10 minutes about 15 min. schedule and was told it just left ) . Made flight but not a fun experience. Upon return waited 30... More 

Was this review helpful? Yes 1
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

Thank you for your comments, they help us improve so I really appreciate them. I am sorry to hear that you did not receive the service that you expected. Best regards, ~ Steven H. More 

Waterford, Wisconsin
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I had stayed here about 10 years ago because I had to attend a class held there, and found it to be first class--then. We were expecting the same level of service, but sadly the hotel had not kept up. It had the same curious carpet and same strange lamps. The best part about the stay were... More 

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Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

Thank you for staying with us, I am sorry to hear that you did not enjoy your stay. Best regards, ~ Steven H. More 

Level Contributor
62 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been trying to find a good airport hotel near LAX and keep struggling. This one should be it because of it's location, comfortable rooms, large lobby and impressive pool however it falls short mostly in terms of service (or lack of attention to details), which is unusual for a Marriott property. Firstly for check-in, I arrived just after 11PM... More 

Was this review helpful? Yes
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

I apologize for your check-in experience and am sending you a private message now. Best regards, ~ Steven H. More 

Auckland Region, New Zealand
Level Contributor
112 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Airport hotels can be a mixed bag, and the Marriott LAX is no exception - it is old and dated in places, but for us proved to be an oasis. We had missed a connection due to weather and had 24 hours to kill. Our room on the 2nd floor over looked the pool, and proved to be a pleasant... More 

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Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

I'm glad that you enjoyed your stay with us. Thank you for your review. Best regards, ~ Steven H. More 

Brookline, New Hampshire
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

For a short night, this is a top notch hotel and you can literally see the runway from your room. The staff is friendly and the room I had on the 14th floor was comfortable and spacious. There's a refrigerator in the room, underneath the TV and there is a keurig style coffee maker and a small bottle of water... More 

Was this review helpful? Yes
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review

Thank you for staying with us and for your review. Best regards, ~ Steven H. More 

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