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Renaissance Los Angeles Airport Hotel

Certificate of Excellence
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9620 Airport Blvd, Los Angeles, CA 90045
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Renaissance Los Angeles Airport Hotel
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Ranked #64 of 328 Hotels in Los Angeles
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Condocat North Carolina
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1,158 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Top Contributor
107 reviews 107 reviews
12 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is one of the best airport hotels I have stayed at in a long time. Very comfortable bed! I slept like a rock...TY! Nice touches like a small tube of toothpaste was very appreciated. All the staff , especially was very warm and friendly. Also loved having the rental car company SIXT at the hotel. Their prices were very... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Came out to LA for the week due to work, and my experience staying here was nowhere near the best. I brought some food here last night, thinking that I'd eat it tomorrow for lunch, and the front desk agent downstairs stated that there's no microwave. Absolutely terrible!!! Despite the fact that there's no microwave, the customer service here is... More 

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Pleasanton, California
Top Contributor
66 reviews 66 reviews
52 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 3days for attending event on USC Clean and somewhat fancy hotel Very comfy and clean We was debating between this one and down town hotel - we are so glad we stay here, was great price and comfy stay Breakfast was superb I can totally see if anyone have early flight from lax this hotel is for them Even... More 

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for sharing a review of your recent stay with us. I am thrilled to hear that you found our hotel and your accommodations clean and comfortable, and that you had an opportunity to enjoy breakfast with us. It also makes me happy that you enjoyed our location and its proximity to the airport. Should you return to Los... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Booked and paid for a room for 4 people and when checked in they insisted only included breakfast for two even though reservation was for four. $25 more per breakfast. Personally watched room cleaner wipe down inside of toilet with a towel and then take same towel and wipe down seat (both sides) and outside of toilet. Next she took... More 

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for your recent review. I apologize for the confusion around your reservation. The breakfast packages offered are the “Breakfast for Two” or the “Savvy Business Travel,” which includes breakfast for one. The hotel is fully transparent in the offerings of all of our packages and all details are specified within the confirmation. Your comments about the cleaning methods... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Very much enjoyed my stay. Room was clean and bed was very comfortable. Location conveniently located near LAX! The hotel lounge was cozy (and kind of swanky) for good conversation with a coworker/friend and offered a wonderful wine list. Hotel staff both friendly and professional.

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for sharing a review of your recent stay with us! I am absolutely ecstatic that you enjoyed your accommodations and found our location and its proximity to the airport convenient for your needs. In addition, I am thrilled to hear that you enjoyed our lounge and that my staff was helpful and friendly throughout your stay. Should you... More 

Maryland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to admit, because this is a Renaissance Marriott, I expected it to be phenomenal. Surprisingly, it wasn't. The beds were extremely comfortable, and the breakfast in the concierge lounge was great. However, that's where excellence stopped. Though the rooms were clean, they were a bit dated and the tub drain was very slow. We knew where the concierge... More 

Was this review helpful? Yes 1
Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for sharing a review of your recent stay with us. While I am happy to read that you enjoyed your accommodations and the concierge lounge, I am disappointed that the rest of your stay was not up to standard. I appreciate your feedback about having a map of the property, informing guests about our amenities and service in... More 

Yucca Valley, California
Top Contributor
159 reviews 159 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Just stayed here a couple of nights on a business trip. The rooms and hotel are a bit old but the bathroom in my room looked newly renovated. It's quite close to the airport, but the walls are very thin I could hear doors slamming at 4am. The staff were fairly nice and professional.

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

I sincerely appreciate you sharing a review of your recent stay with us. While I am happy to hear that my staff was friendly and helpful and that you enjoyed our location and its proximity to the airport, I am disappointed that you were inconvenienced by any noise outside of your room. I hope that if you find yourself in... More 

NJ
Contributor
19 reviews 19 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It took me about half an hour to wait for the shuttle van from airport to the hotel. Check in took a little while, got upgrade to concierge level. The room is spacious, clean and quiet, even though it's close to the elevator and airport. It has the basic toiletry for use and can request others if needed. Breakfast at... More 

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

I appreciate you taking the time to share a candid review of your recent stay with us. While I am thrilled that you enjoyed your accommodations and that the check-out process was efficient, I am disappointed that your check-in and the travel time on the airport shuttle took a little longer than you expected. Should your travels bring you back... More 

Chelsea, Vermont, United States
Top Contributor
50 reviews 50 reviews
41 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent hotel, up to the standards you would expect from the Renaissance line of hotels. Located near the airport with a free shuttle that runs 24 hours a day, about every 20 minutes or so. Staff is courteous and helpful. The fitness room is about mid-size and has a good array of equipment. It's open 24 hours, which is great... More 

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Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for taking the time to share a review of your recent stay with us. I am elated that our hotel was up to the standards you would expect, and that you enjoyed our airport shuttle, fitness center, and our wifi internet. Additionally, I sincerely appreciate your feedback on the in-room outlets and our food. I hope that if... More 

Seattle WA
Top Contributor
392 reviews 392 reviews
88 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel walls are thin, service in the restaurant was very slow and the plus is that the beds are comfortable. Probably would not choose this property although the common areas were nice. Very expensive for a lack of service.

Was this review helpful? Yes 1
Michael W, General Manager at Renaissance Los Angeles Airport Hotel, responded to this review

Thank you for sharing a review of your recent stay with us. While I am thrilled to hear that you found your bed to be comfortable, I am disappointed that you experienced slow service in our 96th Street Bistro and that you were inconvenienced by guests in rooms nearby, and I will be addressing this internally. Should you return to... More 

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