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Embassy Suites by Hilton LAX North

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9801 Airport Boulevard, Los Angeles, CA 90045
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1 room 1 adult
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Embassy Suites by Hilton LAX North
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1,426 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel should not even be OPEN due to the major reconstruction it is undergoing. The entire atrium is gutted and under construction, involving jack hammers, buzz saws, and massive dust and airborne debris. The noise was astonishing. There were trip hazards everywhere on the first floor. The hotel completely MISREPRESENTED the nature of the major construction, calling it a... More 

Helpful?
1 Thank Julie M
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

Julie M - we appreciate your time in providing a review of your recent stay with us, and we're sorry to hear that you did not enjoy your stay. The safety and security of our guests during our renovation is of the utmost importance, and any potential hazards are minimal but clearly marked, or are in areas that are inaccessible... More 

Bend, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Wouldn't recommend this hotel while it is under construction. Noise from construction was incredibly disruptive. I was in a class in the hotel and it was noisy all day. After trying to focus all day, it was also unfortunate to hear the flight traffic all night.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nikki B
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

Nikki B - thank you for providing feedback about your time with us, and we're sorry that our renovation noise was disruptive. We will be finished with the renovation in mid-February, and we hope that you'll come and stay with us again to give us a chance to re-earn your business. More 

Woodside
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Our stay started by taking the shuttle from the airport labeled Embassy Suites. It turns out there are TWO Embassy suites and they do no even talk to each other. We had to grab Uber to get to the correct property. I found out this hotel is not run by Hilton: it is a franchise. The room was not really... More 

Helpful?
Thank Harriet G
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

Harriet G - we appreciate your time in providing feedback about your recent stay with us, and we're sorry to hear of the issues you faced during your stay. You did stay with us during a renovation period that will be finished on February 16, but that does not excuse the condition of your suite. In an effort to consistently... More 

Melbourne, Australia
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

As I had 2 conferences over 2 weekends, I have been at the Hilton LAX for 12 days. The rooms were clean, comfortable and the staff were very Helpfull. The free shuttle bus is a bonus because it allows you to worry NOT about transport from airport to the hotel and vice versa. The closest grocery store is almost 3... More 

Helpful?
Thank Mimmo L
Clovis, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is being torn up for reservations. Do not stay here until renovations are complete. I truly hope they are going to renovate and upgrade the entire hotel as it is old and badly needs it. It was a disappointing stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ingrid T
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

Ingrid T - thank you for your time in posting comments about your stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. Our renovations will be fully completed by the middle of this month, including our elevators which are already back online. We hope that you will come and stay with us... More 

Atascadero, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

i would have liked to have been informed at the time of reservation that this hotel was undergoing a renovation. The room was clean and comfortable except for the fact that i couldn't get any hot water at night when i was trying to wash up. I waited over 20 minutes for hot water from the sink, i was tired... More 

Helpful?
1 Thank 1675Patti
boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It is under construction making the stay miserable. There are better hotels near by. The staff tried their best but definitely should be closed for the public. It is not a safety place to stay. Dust, noise and construction material all over make it very dangerous.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Patricia B
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

Patricia B - we appreciate your time in posting comments about your stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. Our lobby and elevator upgrades will be completed by mid February. We hope you'll come back and stay with us again when the full renovation is complete. More 

San Diego, California
Level Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there for a night in December. Good location. Slow elevator, only one elevator was working. Ok happy hour with nachos, popcorn and drinks that night. Good breakfast, typical selections for Embassy suites breakfast. Parking fee was ridiculous but also typical for LA area. Ok stay, probably won't be back.

Helpful?
Thank welovetotravel20
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

We appreciate your time in leaving comments about your stay. Our elevator refresh is just about complete, and they will run twice as fast when done. We hope that you will consider staying with us again should your travels bring you back through the LAX area. More 

Lancaster, California
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I picked up my husband at LAX late afternoon. Not wishing to battle rush hour traffic north on the 405, and knowing he'd just want to shower and sleep, I booked a room for us here. When I walked in to check in, the place looked and sounded like a war zone. I was deeply worried about the quality of... More 

Helpful?
Thank formerlocal
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

formerlocal - thank you for your time in posting comments about your stay with us, and we''re happy that you had an enjoyable stay despite our current refresh. Our elevator upgrades are just about complete, and they will be twice as fast once done. We look forward to seeing again should your travels bring you back to the LAX area. More 

California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was undergoing heavy construction while we were here when my husband was attending a business meeting. The entire atrium was under construction with a lot of noise (jack hammering?) and a lot of dust. There was one old couch in front of the registration desk so when there were more than 4 people waiting for a ride or... More 

Helpful?
1 Thank kgmama2go
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this review

We appreciate your time in providing feedback about your stay with us, and please accept our apologies for the issues you faced during your stay. We are always looking for ways to improve the guest experience, and have shared your comments with our team to use as a training tool moving forward. We hope that you will consider staying with... More 

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