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The Westin Bonaventure Hotel & Suites

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404 South Figueroa Street, Los Angeles, CA 90071
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The Westin Bonaventure Hotel & Suites
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The Westin Bonaventure Hotel & Suites
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1,997 reviews from our community

Traveler rating
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    807
    408
    156
    108
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251
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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There are newer reviews for The Westin Bonaventure Hotel & Suites
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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 21, 2011

I recently had cause to stay in downtown LA for work. The company picked this hotel, probably because the rate is depressed due to all the construction work. The staff was professional, helpful and quick even though they are suffering through the mess of construction with everyone else. I am not particularly familiar with the downtown area and they were... More 

Was this review helpful? Yes 1
Cornelius, North Carolina
2 reviews
4 of 5 stars Reviewed January 17, 2011

Thought the construction would be finished and it would be decorated for Christmas. Wrong. Yellow tape, check in underground , and even the reflecting pools were bone dry. But every staff member went above and beyond in service and politeness to overcome the construction set-up. There are top of the line restaurants outside the hotel within walking distance. But if... More 

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Las Vegas
Contributor
20 reviews 20 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 16, 2011

Every time we use priceline.com, we make sure to bid in Downtown LA area to secure a room here. For $70 + tax and parking, we get a great room with a fantastic view, always on the 28th floor. Each and every time the front desk accomodated me with the room type we needed. Today, for example, they provided a... More 

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California
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 11, 2011

First, the hotel is under renovation. We happened to be there during an unusual cold spell and lobby was freezing, the hallways and room were very cold. There were taped-off areas of the lobby including a restaurant. It wasn't all that easy to find the temporary registration desk either. But we could hang with all that as we got a... More 

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Madison, Wisconsin
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 4, 2011

When I learned that our travel coordinator was booking our group at the Westin Bonaventure in downtown LA, I read the significant number of negative reports by previous visitors and became nervous that we were in for a really bad extended weekend. But the truth is that we had a decent stay and were treated very well. I had emailed... More 

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S. CA.
Top Contributor
77 reviews 77 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 3, 2011

I have stayed at this property may times and Marco Romero is a superstar front desk manager (in fact "Manager of The Year" at Starwood)!! His assistant Sarah was absolutely amazing as well. Not only did they find us a very lovely room for the night notwithstanding the fact the hotel was totally sold out due to the Rose Bowl... More 

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London, UK
Top Contributor
50 reviews 50 reviews
50 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 9, 2010

I wouldn't have stayed here if I hadn't been attending an event here but I was perfectly satisfied with my stay apart from the room rate (I had to share with a colleague in what are quite small rooms) and the layout. The hotel is organised around four towers with its facilities and meeting rooms scattered across the five common... More 

Was this review helpful? Yes 1
Maude3000
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 5, 2010

I stayed at the Bonaventure last week. I've stayed there 4 times over the past year for a total of about 10 nights. It's normally a decent hotel with good service. I'm not sure if it changed hands recently or what, but I noticed a number of issues with service and the hotel itself. First, the hotel is under renovation.... More 

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Marlboro, New Jersey
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 2, 2010

Huge hotel, with a confusing layout with rooms carved out of circular towers that are shape like a slice of pie. This hotel may have been cool in 30 years back, but seems odd and old. Even the sofas in the lobby look decades old and need to be badly replaced. It badly needs to be updated. The hotel is... More 

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New York
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 1, 2010

Ok so I see everyones complaints...no its not the most modern hotel in the world, yes it does need a make over. BUT, at the end of the day, what matters is a clean room, with a great bed and great shower...check and check. And let me say the customer service is GREAT! I stayed for 2 weeks and little... More 

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Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Valet parking(6)
  • Great view(3)
  • Room service(3)
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