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Sheraton Los Angeles Downtown Hotel

3.5 of 5 711 South Hope Street, Los Angeles, CA 90017
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Sheraton Los Angeles Downtown Hotel
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Sheraton Los Angeles Downtown Hotel
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855 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Los Angeles Downtown Hotel
See the most recent reviews
California
1 review
2 of 5 stars Reviewed August 22, 2010

We visited the Sheraton for one night. We arrived very late after going to a baseball game. Although check-in was prompt, when we arrived at our room we discovered both beds piled with dirty linens, towels all over the bathroom floors, two full glasses of wine, and six more glasses containing what looked like the melted remnants of some kind... More

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for bringing this to our attention. We have already responded directly in saying that your room assignment was clearly an error which we are not happy about either. After the many, many happy guests it is unfortunate and disappointing to get a poor response, but, you're right. We goofed. Sorry. More

los angeles
1 review
5 of 5 stars Reviewed August 15, 2010

Mr. Roy helped me a lot at making the super shuttle resevervation from the hotel to LAX. He was kind enough to spend his time on this even though he was busy. If he would not have helped me, I would have faced lot of trouble in reaching the LAX. Thank you very much Mr.Roy.

Was this review helpful? Yes
SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Mr Roy appreciates your recognition of his attentive service and looks forward to welcoming you back again soon! More

Overland Park, Kansas
Top Contributor
64 reviews 64 reviews
45 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 8, 2010

The Sheraton was a lot better than I expected, considering the downtown LA hotel selection and reviews on this site; I will certainly go back if the Andaz and Century City Hyatts have their unbelieveably high rates (although I am going to try the JW Marriott Live in 3 weeks first). One of the keys to a good stay might... More

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

4 stars and a "better than expected" form a Hyatt regular is a good start! Now we just need to make you a Sheraton devotee and your recognition of our great service, comfortable accommodations and good value suggests you are on your way back to us soon. Thank you for your comments. More

New York City, New York
1 review
3 of 5 stars Reviewed August 7, 2010

Pros: Great staff- very friendly and helpful Comfortable Beds Large room Right in downtown LA Decent hotel food Cons: Walls are paper thin Some of the furniture in the room SMELLED! Numerous problems with the WiFi No Pool Right in downtown LA Let me start by stating that my husband had to stay here on business and I came along.... More

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to offer a review and for complimenting the team on their great service. We are pleased that you didn't entirely write off our central location! Close to many attractions and only a 10 minute subway ride (really is very clean and efficient and far less humid than the NY subway!) to the tourist interests... More

San Diego
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2010

This would be the 4th year staying at this hotel. This year I had originally booked through a convention registration and they mucked it all up. Thankfully the front desk was VERYYY helpful and accomodating. I brought my two teenage girls and three of their friends. They were comfortable and never did they look unsecure. This year we stayed in... More

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San Francisco, California
Top Contributor
50 reviews 50 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 20, 2010

Nice convenient location downtown. There are drug stores located across the street and a shopping mall on premise. Club level not open on the weekend. The staff was friendly and enjoyed my stay overall. Perhaps not the best area to be in after-hours. Nothing very fancy but comfortable.

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thanks for your review and for the positive comments regarding hotel location and the great service from our team. The Club Lounge is not available on weekends, although Club Level upgrades are still offered and guests are provided with complimentary breakfast service in the Brasserie Restaurant, together with complimentary appetizers in the Lounge Bar during the evening. Within two blocks... More

Chino, California
1 review
1 of 5 stars Reviewed July 17, 2010

When we made our original reservations they took out the money in advance, which is fine, but then when we got there they couldn't find our reservation. The gentleman at the desk was nice enough but when we had to go through all the hassle of figuring out where our room was. They admitted that it was their mistake when... More

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

I am concerned to read of your challenges and while it is difficult to understand what happened from the info provided, if we were at fault please acccept our apologies. Feel comfortable contacting me directly if there is anything further we can do to make up for your inconvenience. More

dfw
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2010

this is our second time to stay at the downtown Sheraton, staff and the amenities are always great, room prices are very competitive we will be back

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SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Always good to welcome back our frequent guests and great to hear that the team looked after your stay as anticipated. Please also remember that our Starwood Preferred Guest (SPG) program rewards the traveler with points valid for future stays, special treats, airline miles or the opportunity to donate to the charity of your choice. We appreciate your business. Thank... More

San Diego
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 29, 2010

Stayed here for the Korean Music Festival at a rate of $149/nt. With taxes and the parking fee, my bill came down to $197. The primary reason why I chose this place was because they were the sponsor hotel for the concert, and most of - if not all - the Korean artists were staying there. Looks like that was... More

Was this review helpful? Yes 1
SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thanks for staying with us during the Korean Music Festival, which we also look forward to hosting again next year! When you return you will see that our guest rooms have now all been upgraded with 300 thread count bed linens, down blankets and pillows and luxurious white duvets. they make the room appear much larger, although at 325 -... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed June 27, 2010 via mobile

Very good facility. Clean. Subway with walking distance if not on expense account. Good bar, food. Club Lounge is very good. Staff is great. It's fun to watch the planes take off. Self parking is a short but annoying hike behind facility.

Was this review helpful? Yes
SLADH, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Well, we get good reviews about our service, food and hospitality on a regular basis, but have not heard that we are a great location to watch the planes take off! Maybe you you combined reviews for us, your Downtown Hotel, with our sister hotel at the airport? Thanks for the feedback and happy travels! More

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Number of rooms: 485
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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