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All 322 Los Angeles hotels

Sheraton Los Angeles Downtown Hotel

3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)
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61%
Ranked #111 of 322 hotels in Los Angeles
A recent review
5 of 5 stars Reviewed November 4, 2011
Victor C Monterrey, Mexico
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794 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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There are newer reviews for Sheraton Los Angeles Downtown Hotel
See the most recent reviews
Monterrey, Mexico
1 review
5 of 5 stars Reviewed November 4, 2011

The Sheraton Downtown Los Angeles is the best you can obtain in the area for pricing, quality and customer satisfaction. I have known this hotel for three years and I am impressed whith the incredible customer service that I have always obtained from Maricore who is always available to take my phone calls at the front desk, to make reservations,... More

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

We are very fortunate to have Maricor on the team and appreciate your enthusiastic feedback. We will be sure to make her aware of your comments. Thank you for taking the time to share your thoughts. We look forward to welcoming you back soon! More

Lindsay
1 review
5 of 5 stars Reviewed November 2, 2011

Gustavo at front desk was very courteous and helpful. He assisted me with a room that best suited my needs and was very helpful in locating information for nearby services. Gustavo was very friendly and I really appreciated his attentiveness and accommodating attitude. My stay was much more enjoyable because Gustavo went the extra mile. I would recommend the Sheraton... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you, Ramona! We will pass along your great comments to Gustavo and the team. More

Boston
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 31, 2011

Very nice stay at downtown Sheraton for a conference in LA convention. Although the hotel lobby is not the most up to date, the room was very comfortable, well appointed and quiet, and the bed was extremely comfortable. Staff were friendly and accommodating. The club on the concierge floor had a basic but tasty hors d'oeuvres selection, with wine and... More

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Chicago, Illinois
Top Contributor
126 reviews 126 reviews
47 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 31, 2011

We were here for a convention at the convention center. We arrived very early ( 10:30 AM), but not only did they have a room available, it was an upgrade to a very nice full suite, complete with 2 full baths and 2 flat screen TVs. Beds were very comfortable and shower power was great. Amenities were standard Sheraton &... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

We appreciate you sharing your concern about locating the Hertz desk and will consider options for better signage. Otherwise we are pleased that you enjoyed your stay! More

Fremont, CA
Top Contributor
278 reviews 278 reviews
55 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed October 30, 2011

We've stayed here in the past, and enjoyed speedy, attentive service as a SPG even though we were using airline points for the stay. The room was clean, spacious, & quiet. The king bed had top quality linens and was very comfortable. Temperature was comfortable despite a quirky thermostat which only allows you to control more or less and doesn't... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Good constructive feedback regarding the service which we will use in our coaching with the team. Thank you for your comments and we look forward to the opportunity to win you back on your next visit. More

Dana Point, California
2 reviews
4 of 5 stars Reviewed October 27, 2011

The hotel was nice, clean, and quiet. The location was even nicer; being attached to a shopping mall gives a person (especially one staying alone) many options for eating and shopping without having to travel far.

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

We are pleased your stay was enjoyable and that the location worked well for your needs. Thank you for your comments. We look forward to welcoming you back! More

Abtwil, Switzerland
Top Contributor
69 reviews 69 reviews
47 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed October 27, 2011

As a SPG Platinum member I try to stay at their properties (Member Hotels). Having stayed downtown L.A. about ten years ago when this property was still a Grand Hyatt I decided to see what Sheraton had done with it! Absolutely nothing in 10 years! Antiquated rooms, that heat up in the sun like ovens, empty minibars, a generally run-down... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for your feedback and we are sorry that we failed to impress. The hotel has changed significantly since you were last here 10 years ago and we regret you were not able to comment on some of the changes more positively. Unfortunately we no longer have minibars in our guest rooms, however we are able to offer refrigerators... More

Myrtle Beach, South Carolina
Senior Contributor
22 reviews 22 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 18, 2011

I was in town for a week, mostly for a bachelor party, but also to see downtown LA. My trip was divided in half by the party, so I had two difference rooms. The front desk staff was perfect, put me in ultra-clean rooms with nice views both times. They were professional and polite, as was the valet staff. I... More

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for this feedback. We are pleased that you enjoyed your stay with us and that our Team met your expectations. Your message has been shared with them all and we look forward to welcoming you back soon. More

London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 17, 2011

I stayed here twice for a conference and I think the hotel is very good. Rooms are clean and spacious, staff are very helpful and quick, location is pretty good (not far from Nokia Center and Convention Center). I also enjoyed their breakfast every day for 4 days in a row. There's nothing spectacular about this hotel but nothing bad... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

We are pleased you enjoyed your recent stay with us and thank you for taking the time to post your comments. We look forward to your return visit when we will work harder to provide you with an even greater WOW! experience. More

Holland, MI
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2011

This hotel has great customer service. Quick, friendly, and knowledgeable of the area. The rooms are very clean, the beds are very comfortable, and you get two sets of pillows, foam and feather. The price of the food is comparable. The hotel is also connected directly to a mall. You don't have to go outside to shop. I was here... More

Was this review helpful? Yes 2
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for sharing the upbeat review of the hotel following your recent stay with us. We appreciate your kind comments and vbery much value your business. More

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#73 Business Hotel in Los Angeles #111 On the Beach Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
Number of rooms
485

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