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Sheraton Los Angeles Downtown Hotel

3.5 of 5 711 South Hope Street, Los Angeles, CA 90017
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Sheraton Los Angeles Downtown Hotel
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Sheraton Los Angeles Downtown Hotel
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855 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Los Angeles Downtown Hotel
See the most recent reviews
atlanta
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 18, 2012

We stayed here for the LA Marathon and had a GREAT rate. For the price we paid it was a good deal. Beds were the standard and VERY comfortable. Hotel overall is an older hotel and it shows. We were "upgraded" to a corner room which had a great view. Unfortuantely it was right by the service elevator which we... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thanks for the feedback....and yes, we agree that the architect was very creative with his parking lot design! For this reason we generally encourage valet parking, but clearly the team here was overwhelmed on your departure by the runners all wishing to make it to the start line. Our apologies for the confusion. More

frederick, md
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 16, 2012

This hotel is located in downtown LA, close to the metro and near a lot of dining. They use the Bally's in the "mall" (two stories, about 20 stores) as their fitness center. It is a good place for cardio, but not much weight lifting equipment. I stayed on the club level and was suprised at the condition of the... More

Was this review helpful? Yes 1
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thanks for yoru feedback. We are always in the process of maintaining our guest rooms and public spaces. I am sorry that you were in a room that is clearly in need of some attention. We trust you will allow us the opportunity to welcome you back on another occasion. More

Dubai, United Arab Emirates
Top Contributor
107 reviews 107 reviews
16 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 15, 2012

stayed here for a work meeting. very efficient reservation process and check-in. room was well appointed and bedding was very comfortable and plush.

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

I am pleased that we met your expectations and thankful for your comments. Looking forward to welcoming you back on another occasion! More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 13, 2012 via mobile

My husband and istayed here from the 27th of Feb through the 2nd of March. I had sinus surgery at USC hospital on Feb 28. The staff was nothing short of amazing. Doris in hoousekeeping is so caring and thorough. Joselito in the belle service parked my car for me after my surgery. The area dwntown has an energetic fun... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you Valerie for your great review. We wish you a speedy recovery and look forward to welcoming you back soon! More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2012

Stayed here for a week during a conference in LA. Rooms were very well kept, just some minor quirks that any busy hotel would encounter. Location was real good with access to the LA Metrolink right across the street and eateries and shops conveniently located within walking distance. Bathrooms had great water pressure even in high floors. Staff was very... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for your feedback. We are pleased the team and the location served you well. More

New York City, New York
Top Contributor
553 reviews 553 reviews
87 hotel reviews
274 helpful votes 274 helpful votes
3 of 5 stars Reviewed March 7, 2012

Almost a week in this hotel…sigh, I knew it wasn’t the best hotel option based on prior reviews but it was where my meetings were. I suggest that if folks have an option with a similar price, to pass on this hotel. But its not bad, just not the first choice. My room was kind of shabby around the edges-... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for your review and I am sorry that we did not meet your needs. Your positive feedback on the associates is appreciated and will be shared with the team. More

Toronto, Canada
1 review
5 of 5 stars Reviewed March 6, 2012

I have stayed there many times for business and the employees treat their guests wonderful. At the front desk Lynda was willing to do anything to ensure a great stay. Ann was very upbeat and ready to provide me with everything to make me feel at home. Empoloyees keep the grounds clean and comfortable. I prefer this hotel over many... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for your comments! We look forward to welcoming you back... More

Kinston, North Carolina
Top Contributor
52 reviews 52 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 5, 2012

This hotel lives up to the Sheraton name. The location is strictly for business, with the addition of sports and concerts at the Staples Center I bet. The hotel has been here awhile, but room decor and amenities have kept up with the times. My room was great in every way. Well worth the price. People really do make the... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Good to know that the team scored well on your recent stay! Thank you for sharing your comments. More

chicago
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 5, 2012

Hotel staff was professional, accomodating and efficient. Being connected to Macy's, a food court and other small shops provides options- especially for the single traveler. I usually attend a sporting event at Staples Center and eat and maybe see a movie at LA Live, and they're only a five-ten minute drive from the hotel. My room and the common areas... More

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Chile
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 5, 2012

Went on a family vacation trip and stayed for 3 nights. Nice hotel, but felt a little bit dated. The staff was great, they helped every time I asked for some directions, etc. The breakfast was too expensive, and the laundry service ruined some of my nieces shirts (they didn't take the time to read the instructions and melted the... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thanks for your comments and for the positive feedback on our outstanding team! We are sorry not to have met your expectations on some other issues. Please contact me directly so that I can investigate further the damage to your cleaning. We appreciate your concern. More

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Number of rooms: 485
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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