Just wanted to let folks know about the excellent service I received from the front desk, specifically Gustavo Gomez, in resolving a room issue with noise. I was not able to move from a very noisy room the night I checked in but after working with Gustavo he moved me to a much better location and ensured I was able... More

Stayed here 3 nights for the LA Times Travel Show. the conference center is a 10 minute walk, LA Live is a 5 minute walk, the Staples center also. Downtown is not the best location for tourists, but if you do stay here you have some nice options to eat (LA live). The hotel itself was great - the rooms... More

Let me just say I hated this place before I even checked in. I was traveling for work and needed a place that accepting the Government rate close to the location I would be working in Downtown Los Angeles. I knew when I booked this hotel was attached to the mall, I had no idea it was “in” the mall.... More

Our room was huge and this was a convenient location, but other than that, there is not much to say. There is no pool, no stunning lobby, the bathroom seemed in desperate need for an upgrade, and the whole room seemed a bit drab except for the bedding. More

We picked this hotel for its proximity to LA Live. For the price we paid we were disappointed at how dated the rooms were. The room had a faint smell of old water although the room appeared clean. The beds, dresser and TV were the only furnishings that seemed to be updated in the last decade. The closet had old... More

The Hotel is a bit dated but in good shape. I was pleasently surprised by the friendliness of the staff. After all, it is a convention Hotel and therefore I thought it would be a cold atmosphere. I would stay here again. More

Upon checking into the Sheraton, we turned the A/C all the way to high, went out for three hours, and came back to a room that was still hovering somwehere around Purgatory. The bulilding engineer clocked the temperature on the inside of the south-facing glass at 141 degrees. No wonder the feeble A/C couldn't keep up. Moving to the north... More

Stayed here 3 nights and was happy we were able to walk around during a conference we were attending downtown. The staff was very friendly and the rooms were spacious. More

As noted in other reviews the rooms are spacious and well furnished. I thought everything was up to date. The staff was friendly and cooperative. The hotel is located close to the Metro system and major bus lines (it is one block from Wilshire Blvd.) I thought the neighborhood was fine. Like much of downtown LA the population thins out... More