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Sheraton Los Angeles Downtown Hotel

3.5 of 5 711 South Hope Street, Los Angeles, CA 90017
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Sheraton Los Angeles Downtown Hotel
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Sheraton Los Angeles Downtown Hotel
Sheraton Los Angeles Downtown Hotel
Sheraton Los Angeles Downtown Hotel
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880 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bend, Oregon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was nervous when I arrived to see the lobby completely under construction ( you had to go to the second floor for check in ). I was pleasantly surprised at how the hotel is handling providing accommodations during such a big renovation. First the rooms were great, brand new and fresh, love the colors and the décor. The bed... More 

Was this review helpful? Yes
San Anselmo, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is convenient and comfortable, and if you get a room on a high floor, has terrific views of the city. Our room had a coffee maker, refrigerator, safe, plenty of electrical outlets on each side of the bed and at the desk, and an extremely comfortable bed and pillows. I booked a room on a high floor with... More 

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Seattle
Top Contributor
81 reviews 81 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I would give the hotel five stars if not for the construction and only having one way in and out of the hotel. Once the construction is done, it will be great. Lots of plug ins in the room, sleek decor and really comfy beds! I like the location and the employees were very helpful. Gustavo and Miguel in particular... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the favorable review and shout out to both Gustavo and Miguel. We appreciate your pointing out how much things have improved as well as how great they will be once complete. In the meantime, every effort is being made to ease the wait times for the elevators as well as looking for alternate ways for our guests... More 

Wake Forest, North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

This is the first time I'm staying at the Sheraton Downtown LA. The newly renovated room is absolutely fabulous!! I was greated by Gustavo at the front desk and he is extremely professional and very welcoming. At check in, I was given an overview of the amenities and invited to attend the complementary breakfast. I am in LA for work... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review and shout out to Gustavo. He is certainly a great example of the service we provide and quite frankly is one among many of our associates that strive for the same. That said, we appreciate the review and look forward to welcoming you back. Stay well. More 

Austin, Texas
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is undergoing a major renovation so I'm hoping the water pressure will improve once they're done. My shower and the showers of 2 other traveling companions all suffered from very poor water pressure, so taking a shower was a bit unpleasant. The lobby is also lacking as a place to gather, work or hang out, but I imagine... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write. We are indeed a work in progress and while the new guestrooms are amazing as you noted, other things will improve as we near completion. That said, our location and the service we provide remain our strongest attributes that guests not only seek out, but enjoy while they are here. Thank you... More 

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I just checked into the Sheraton in Downtown LA - I travel a lot, and this was one of the best welcomes I have had at a hotel ! Gustavo at the front desk welcomed me to the hotel with professionalism and incredible customer service - Gave me info on the hotel and my room. - Recently renovated beautiful room... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review and shout out to Gustavo. It was nice to read that you travel enough to know and appreciate what goes into a welcome or great arrival experience. Guests can often arrive weary from their travels and therefore the welcome experience that we provide can certainly set the stage for the balance of your stay.... More 

Guadalajara Metropolitan Area, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed here on business travel on and off over the last couple of months and have seen the undergoing construction take place and gone through its various steps. Definitely not just a renovation, but a major surgery to the infrastructure. According to the renders this hotel will be a polished diamond of downtown LA by mid 2015. I can... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review regarding your most recent experience. It is testament to the efforts the team has made to provide exceptional service throughout the renovation. It also illustrates the hotel's commitment towards excellence and providing state of the art amenities. In four short months the project will be complete and we will have the newest hotel in... More 

Senior Contributor
44 reviews 44 reviews
44 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is currently undergoing a large remodel...so the lobby looks pretty shabby. But the service of the staff is great and at least the room I stayed in was newly renovated. I never heard any construction noise (although I was only here at night). Plus it's in the heart of downtown so the location is good. The only complaint... More 

Was this review helpful? Yes 1
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write as your insights certainly serve as helpful. I will share your comments with the team as we look for ways to grow and improve. That said, I also appreciate your taking the time to note all that you enjoyed as web strive hard to exceed expectations. Remain well and safe travels. More 

Los Angeles, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Arrived on New Year's Day after 5 days on and off Amtrak from Chicago to Grand Canyon and then to LA. Super friendly and helpful bell captain and front desk personnel got 2 weary travelers checked in and up to our room. Whoa, most comfy hotel bed I have ever experienced! Huge HD TV. Innovative lighting features. 26th floor with... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and note all tat you enjoyed. As we have responded in previous reviews, despite the renovation we are really striving to mitigate any inconvenience. That said, I am glad you enjoyed as well as appreciated the efforts and saw the value. We look forward to welcoming you back. Remain well. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We booked a room with 2 double beds and got one When we enquired at the desk the very unhelpful young lady said Tough If you book through Booking.com you are only guaranteed a room not what's in it Won't be going back there in a hurry Also having to pay $37 a day to park our car and no... More 

Was this review helpful? Yes 1
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

I am sorry for how you were left to feel as that is not typical and certainly no one's intent. That said, I will share your feedback with the team so we may avoid any other instance in the future. Thank you for letting us know and safe travels. More 

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Number of rooms: 485
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
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