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All 323 Los Angeles hotels

Sheraton Los Angeles Downtown Hotel

3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)
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Ranked #117 of 323 hotels in Los Angeles
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816 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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1 review
4 of 5 stars Reviewed 6 days ago NEW

My family and I recently stayed at the Sheraton Downtown Los Angeles for our vacation. The entire hotel staff from Check in, Concierge, Sheraton Club, Housekeeping, etc., were very knowledgeable, polite, and helpful which made our trip very comfortable and enjoyable! Additionally, thanks to a friendly encounter/conversation with Minnie on the elevator, we inquired about, and were granted a complimentary... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

Upon checking in as a frequent traveller from a competing hotel, Gustavo gave my co-workers and I something we haven't received in downtown LA: great service and a willingness to make guests feel appreciated and welcome. I stay in downtown LA every week, and Gustavo is by far the greatest associate I have encountered. He is a main reason why... More

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Santa Barbara, California
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I stayed in the downtown Los Angeles Sheraton last weekend. It is set up so that you pull your car up into the valet area and enter the hotel through a hallway that leads to the elevator. Then go up to the 2nd floor to reception to check in. I've seen this setup enough times so I... More

Was this review helpful? Yes 4
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to discuss your concern earlier today. As was shared, we do have our guest's safety at top of mind and measures were and are being taken to keep those visiting, safe and secure. In the end, I am glad that our conversation left you feeling better about our efforts and hope to welcome you... More

Vienna, Virginia
Top Contributor
81 reviews 81 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not a bad hotel and I would have given it a better rating except for the construction in progress. 1st floor is cramped and the elevator kept going to the basement for some reason. The rooms could stand for a bit of renovation but large, spacious and clean. I would recommend this hotel and hopefully the construction will be over... More

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Bakersfield
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Book this hotel because I've stayed at other Sheraton Hotels and the qualaty is usually a lot better. This hotel is under major renovations. Witch they dont tell you. The rooms are very outdated. The AC/Heating controls are from the 50's.. What's that about..lol ? The room dont cool enough even though the outside weather was not hot.. Over all... More

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here from the last week of July to August 6th, 2014. My stay was OK. If I could I would give it a 2.75 rating. While some of the issues are due to the construction/renovation and will improve after it is concluded, there are other issues not related to tot he renovation. It would be great to see... More

Was this review helpful? Yes 1
Montreal, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Family stayed there for 2nights. Hotel was clean and well set up. Even though hotel is under reservation the staff is very friendly and helpful. It's is worthwhile to upgrade your package to VIP. Comes with a great breakfast and snacks and sanwdwiches from 5pm to 8 pm. Plus wifi is included in the package. If you do not get... More

Was this review helpful? Yes 2
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located in downtown and not far away from staples centre. Being an SPG gold member I had complimentary breakfast which was very good. I however would rate this hotel 3 stars because after a long trip, I expected there will be help at the concierge to help with baggages. This did not happen and I was basically... More

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St. Helier, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Sadly for the Sheraton chain, I very much doubt I will be looking at booking into one of their hotels in a hurry. Initially, when we were looking at hotels around the Staples Centre area, we called a few of the hotels (or their reservation centres where we could not get hold of the direct number) in order to make... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and share your feedback. I am sorry for the trouble you experienced, but greatly appreciate you highlighting two of our associates. The renovation is certainly creates a level of inconvenience that is unavoidable at times. That said, every effort is being made to meet expectations. As you pointed out in your review,... More

milwaukee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is under renovation, in defense of the noise and odd lobby situation. But, the room was not as clean as I expect in this price range. The bathroom is very dated, as is the climate control system. In fact, I don't think the temperature ever changed. The location is very convenient to downtown.

Was this review helpful? Yes 1
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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#75 Business Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
Number of rooms
485

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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