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All 323 Los Angeles hotels

Sheraton Los Angeles Downtown Hotel

3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)
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Ranked #121 of 323 Hotels in Los Angeles
A recent review
4 of 5 stars reviewed 6 days ago
Hilary B Westlake Village, California
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824 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, England, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

The hotel is currently undergoing major renovation, but we were not informed of this at the time of booking, however later on it was advertised on their website. The hotel is very outdated, and not what you expect of a Sheraton Hotel. When we asked if we could be moved to a nicer room, we found the staff to be... More

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Westlake Village, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The location is ideal especially if you are taking the Metro. It is located directly across the street from 7th/Metro Station. We attended a Dodger game and were able to catch the free shuttle from Union Station. LA Live, the Regal movie theater are just down the street and there are plenty of great restaurants and shopping within walking distance.... More

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Los Angeles, California
Top Contributor
62 reviews 62 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My business is about 6 blocks from the Sheraton so I'll stay here once in a while. The location is great, so many good restaurants within walking distance. There's a small mall attached with a Macy's, so shopping is very convenient. The rooms are nice and clean, the Club Room is good too. Really good view of the city and... More

Was this review helpful? Yes 2
West Sacramento, California
Top Contributor
53 reviews 53 reviews
42 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is antiquated and hasn't kept up with the boom in downtown LA in any way. But Sheraton knows and has a complete renovation underway. They don't keep it a secret, so if the price is right and this isn't your honeymoon, it is serviceable enough and the staff is trying super-hard to brighten an otherwise challenging situation. One... More

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San Mateo, California
2 reviews
4 of 5 stars Reviewed 1 week ago

I stay hear commonly on business in downtown LA. The location itself is close to where I work, but there's also plenty of good restaurants and nightlife in the area (thank you Seven Grand). I first stayed here purely because I was a SPG member so wanted to get points. When the cab pulled up the construction was disappointing. Then... More

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Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton LA Downtown from August 27th to August 30th. On the last morning of my stay I was covered in red bites all over my skin, all over my body. Bed Bugs. Although my stay wasn't particularly great, this made it it terrible. I cannot recommend this hotel.

Was this review helpful? Yes 1
Joel M, Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for contacting us regarding your recent experience. Although your experience is not typical, the concerns you have raised are very understandable and we appreciate the opportunity to look into it further and respond. Starwood mandates an aggressive pest control policy, which includes regularly scheduled professional inspections and, if necessary elimination protocols. We have also implemented a thorough training... More

1 review
4 of 5 stars Reviewed 2 weeks ago

My family and I recently stayed at the Sheraton Downtown Los Angeles for our vacation. The entire hotel staff from Check in, Concierge, Sheraton Club, Housekeeping, etc., were very knowledgeable, polite, and helpful which made our trip very comfortable and enjoyable! Additionally, thanks to a friendly encounter/conversation with Minnie on the elevator, we inquired about, and were granted a complimentary... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review as well as the title you selected. I could not agree more and during a time of such disruption, it could not matter more. Service is everything and can make a not so great experience into a great one when people take the time to care and assist. I am glad that you experienced... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Upon checking in as a frequent traveller from a competing hotel, Gustavo gave my co-workers and I something we haven't received in downtown LA: great service and a willingness to make guests feel appreciated and welcome. I stay in downtown LA every week, and Gustavo is by far the greatest associate I have encountered. He is a main reason why... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and provide Gustavo with a shout out. He is certainly well recognized by fellow TripAdvisor fans and your comments are consistent with what others have said. That said, he and his fellow associates are making every effort to provide a great experience, so thank you for noting. Stay well. Jonathan Litvack, General... More

Santa Barbara, California
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I stayed in the downtown Los Angeles Sheraton last weekend. It is set up so that you pull your car up into the valet area and enter the hotel through a hallway that leads to the elevator. Then go up to the 2nd floor to reception to check in. I've seen this setup enough times so I... More

Was this review helpful? Yes 6
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to discuss your concern earlier today. As was shared, we do have our guest's safety at top of mind and measures were and are being taken to keep those visiting, safe and secure. In the end, I am glad that our conversation left you feeling better about our efforts and hope to welcome you... More

Vienna, Virginia
Top Contributor
84 reviews 84 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not a bad hotel and I would have given it a better rating except for the construction in progress. 1st floor is cramped and the elevator kept going to the basement for some reason. The rooms could stand for a bit of renovation but large, spacious and clean. I would recommend this hotel and hopefully the construction will be over... More

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

I am sorry that the construction is creating a distraction at times. We are making every effort to mitigate, but it is not without some level of inconvenience. We are moving quickly through the project and look forward to having our newly transformed guestrooms in just a few short months. In the meantime, we appreciate your patience and understanding. Jonathan... More

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Additional Information about Sheraton Los Angeles Downtown Hotel

Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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