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Sheraton Los Angeles Downtown Hotel

#121 of 339 Hotels in Los Angeles
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711 South Hope Street, Los Angeles, CA 90017
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1 room 1 guest
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Sheraton Los Angeles Downtown Hotel
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1,032 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

For a 26 floor hotel, they only had two working elevators, wait times to get an elevator took up to 10 minutes in the morning and evening peek times. I do not recall ANY information being provided to me about the renovations. Their restaurant was in the basement which seemed awkward and felt like a dungeon. I know it's LA,... More 

Was this review helpful? Yes 1
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Los Angeles Downtown.. With our $45 million dollar rejuvenation project, we are modernizing all our elevators. Since we are currently operating 2 out of our 4 elevators, we have posted the extended wait time on our website as well as included it on all our correspondence.... More 

Maui, Hawaii
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Only one elevator was operational. Longest wait was probably around ten minutes. Other than that this place was heavenly, especially the refurbished rooms. Slept like a baby. Starbucks coffee in the rooms. Staff was friendly and professional. Had a billing error that was handled quickly and with aloha. I only stayed one night to attend a Dodgers game. If I... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you...thank you for such a glowing review! We are truly delighted that you have enjoyed our newly renovated rooms and all that Sheraton Los Angeles Downtown hotel can offer. Most of all, we are genuinely thrilled to learn that our warm and friendly associates have provided you with the Sheraton Signature and warm service. We look forward to your... More 

Ludhiana
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Its a good newly renovated hotel in downtown LA, good eating restaurants around like Botega Louis, Wokcano, Water Grill. Also a few good restaurants at LA live. Luby & Edgar at the concierge and Richard & Monica at the reception were very helpful. Will definitely visit and stay here again....thanks

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for a glowing review! We truly appreciate your positive feedback and are genuinely delighted to learn that you have enjoyed everything that the Sheraton Los Angeles can offer, from its centralized location to its renovated rooms and warm and friendly associates. Thank you for the shout out to Luby,Edgar, Richard and Monica. We look forward to your next... More 

Manchester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in August, the hotel is going through a refurb but the lobby and guest rooms have been upgraded and are very nice indeed, I loved my room so much that I didn't want to leave. Super modern feel, cosy, stylish and being an end room it had lots of windows. Bathroom was huge but... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the taking the time to share the wonderful experience you had as our hotel is about to unveil its $45 million dollar transformation. There is plenty to be excited about and we could not agree more with your perspective. We apologize for the extended elevator wait time and we truly hope to welcome you back again after... More 

Mesa, Arizona
Level Contributor
173 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms were ok, the restaurant and much of the hotel has been renovated, but there is a lot under construction and the waits for the elevator were horrible. Sometimes over 30 minutes. We asked to be put on lower floors in our reservation, but we got great views from upper floors that you couldn't walk to so you had to... More 

Was this review helpful? Yes 2
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write about your recent stay at the Sheraton Los Angeles Downtown. We genuinely apologize for any inconvenience caused by the extended elevator wait time. We do hope that you give us other opportunities to welcome you after our full rejuvenation. Till then, safe travels More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

... hope the voyage is a long one (C. P. Kavafis). This is how me and my travel companions felt everytime we felt like going back to our rooms to use the restrooms or pick something we forgot. The stairs are not existent, they can be used as an escape root in case of emergency and the elevators, oh the... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for your positive review and for pointing out all that Sheraton Los Angeles Downtown can offer. We are delighted to learn that you have enjoyed our newly renovated rooms and state of the art lobby. Where as we are very excited about our renovation, we truly apologize for the extended elevator wait time. Hope to welcome you again... More 

Bakersfield, California
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had very good sleep, with no disturbance from either exterior or interior noises, which is a pleasant contrast to a major nearby competitor that has been featured in several movies. The bed was comfortable, and the temperature control worked well. The room was nicely laid out, very clean and modern, and furnished with a couch in addition to the... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write about the good as well as not so good during your recent stay at Sheraton Los Angeles Downtown. We are truly delighted to learn that you have enjoyed our newly renovated rooms and all that the hotel can offer. We also apologize for any inconvenience caused by the extended elevator wait time... More 

Southern CA
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Sheraton should close until they have enough elevators to serve their guests. Worse than the slow elevators (waits of 15 minutes were common) was the lack of stairs. I had no choice but to stay at this hotel since I was attending a conference there and my organization was paying for the room. Knowing about the elevators, I requested... More 

Was this review helpful? Yes 2
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write about your recent stay. We appreciate your positive feedback regarding our service and friendly associates, and we genuinely apologize for the extended elevator wait time caused by the elevator modernization project, which is announced on our website and included in all our correspondence. We are sorry you did not learn of it... More 

Camarillo, California
Level Contributor
614 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The company paid for this, so I cannot comment on value. A super comfortable bed in a nice room with all the amenities. Nice service too. The hotel has a restaurant and bar. Central location in downtown LA near some nice restaurants. The subway is right across the street.

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for a very positive review. We are genuinely delighted that you have enjoyed our new renovated rooms and warm Sheraton service. We look forward to your next visit to show you more transformation, world class service and genuine warmth. Till then, stay well More 

Pine, Colorado
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited this hotel while some of the renovations were occurring. For us, the only inconvenience was the bit of a walk and elevator ride to the reception desk. Once arriving into the hotel lobby, everything was amazing! The hotel is clean and has a luxurious appearance. The rooms are comfortable, clean and modern. The hotel restaurant, while a bit... More 

Was this review helpful? Yes
Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for such a glowing review. We really appreciate your positive feedback and are delighted to learn that our $45 million rejuvenation has been so well received. We look forward to your next visit, till then, stay well More 

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Staying in Downtown

Neighborhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
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