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All 318 Los Angeles hotels

Sheraton Los Angeles Downtown Hotel

3.5 of 5 Hotel   |   711 South Hope Street, Los Angeles, CA 90017 (Downtown)
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Ranked #96 of 318 hotels in Los Angeles
A recent review
3 of 5 stars reviewed yesterday
djfowler Melbourne, Australia
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
72 reviews 72 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed today NEW

I was expecting so much more given the fact that is a Sheraton and it's in the heart if downtown LA but the fact of the matter is that is lacking so much. My room didn't have a mini bar, fridge, or snacks. Valet parking is $37 per day but you have to get the car out if the garage... More

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Melbourne, Australia
Top Contributor
111 reviews 111 reviews
55 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed yesterday NEW

It is immediately apparent that this place is from another era. Everything about the hotel is dated. The rooms look like they were last renovated in the early 70's. The rooms have large TV (around 40") but the picture was very poor. Internet and water are all extra charges. There is no mini bar. Cheap basic toiletries. Average thin and... More

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NSW
Top Contributor
77 reviews 77 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here involuntarily after our flight experienced some technical problems and was diverted back to LAX. This hotel is not what I would expect of a Sheraton. The lobby is worn and dated, and the carpet is stained. The walls in the halls have marks and scratches. The rooms have a strong smell of cleaning products without the cleanliness.... More

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Fresno
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Booked a week in advance for a double beds room. Requested to have room next to another reservation.Arrived around 1PM. Front desk rep, Lynda I believe was very welcoming and kind. She got us checked in but the rooms weren't ready. We gave the bellman out luggage to hold while we left for an event. 5 mins later, I received... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

I am terribly sorry that our service was inconsistent and that you experienced a lack of care and concern. While it is not typical, it is certainly not acceptable and please trust that we will learn from your feedback. That said, I was pleased to read that there were aspects of your stay that went well. It is true as... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

This was by far the best experience I've had here in LA the hotel was clean and the staff was very helpful, just to name a few Arena, Lynda and Victor (they were awesome) was attentive to all my travel needs to include providing directions to nearby attractions and anything else I ask of them they never once said no... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Wow....what a great review with several shout outs to a number of our associates. We truly appreciate your taking the time to share with fellow TripAdvisor fans. Our service is paramount and we believe what separates us from other hotels. Thank you for noting; be well. Jonathan Litvack, General Manager More

Memphis, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel and its staff exceeded my expectations. The hotel is in pretty good shape. Centrally located and easily accessible to local shops and restaurants. Gomez at the Front Desk is a true asset to your property. Looking forward to returning in September.

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review and shout out to Gustavo. We truly make every effort to provide the kind of service that you experienced. It is great to read when it all comes together. Thank you. Jonathan Litvack, General Manager More

New York City, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel at the last minute for a bsuiness trip to L.A. Gustavo at the desk was a gracious host. Put me in a fllor near the gym and explained everything in the area, including their happy hour and anything to make my stay more enjoyable. Great staff at this place. I'll always stay at The Sheraton when I'm... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and for the kind shout out to Gustavo. We greatly appreciate it when stories like yours highlight the efforts of the service team. We hope to welcome you back again soon. Jonathan Litvack, General Manager More

Hermosa Beach, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here for a Friday night while I was hanging out downtown with some friends. The hotel is actually pretty old and definitely not the most modern place around. That being said I felt I was treated pretty well here. The customer service was solid & the room I was given was nice sized with an extremely comfortable bed.... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to highlight the great service as we pride ourselves on those efforts. The hotel is currently begun working on a complete transformation. We are confident that this will address the concerns you referenced and hope you will experience for yourself before long. Take care. Jonathan Litvack, General Manager More

Homer, Alaska
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel while I atteneded a hair show at the convention center. My friend and i arrived around noon ( 3 hrs prior to check in) and the man at the desk was so helpful, kind and we were able to get an early check in after we ate lunch. They gave us a room on the... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the great review and we could not be more pleased to read how well it went on all fronts. We truly make every effort to provide great service and within your story we have proof that we were successful. Thank you and we wish you safe travels. Jonathan Litvack, General Manager More

DC
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in LA for a conference and we used this hotel. The location was good and the service was very good. The business area and internet access in lobby and rooms was great but non existent below ground level where the meeting rooms are located. While clean and convenient, this hotel needs a bit of refreshing. I will stay... More

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and please know that a complete rejuvenation is under way. As you suggested, all areas will be addressed and we are excited to see your next post knowing it will make for a great stay. Stay well. Jonathan Litvack, General Manager More

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Additional Information about Sheraton Los Angeles Downtown Hotel

Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Address: 711 South Hope Street, Los Angeles, CA 90017
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#66 Business Hotel in Los Angeles
#81 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Los Angeles Downtown Hotel 3.5*
Official Description (provided by the hotel):
In the heart of the downtown financial district, the Sheraton Los Angeles Downtown Hotel is an inviting retreat from your hectic lifestyle. Over 40,000 square feet of transformed flexible event space ... more   less 
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