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Sheraton Los Angeles Downtown Hotel

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711 South Hope Street, Los Angeles, CA 90017
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Sheraton Los Angeles Downtown Hotel
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Sheraton Los Angeles Downtown Hotel
Sheraton Los Angeles Downtown Hotel
Sheraton Los Angeles Downtown Hotel
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956 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westlake Village, California
1 review
4 of 5 stars Reviewed yesterday NEW

A big thank you to the staff at the DTLA Sheraton especially Jeff and Arena for being accommodating and helping to make our stay that much more pleasant. One of the nicer and cleanlier Sheraton hotels I have stayed at. There was a miscommunication with our booking between SPG and the hotel and Arena took care of it and made... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The room was perfect, the service amazing, breakfast wonderful, and even the constructions were very minor. We would recommend this hotel greatly. The location is perfect! Near many important and beautiful sites. No car needed, just in a walking distance and you are there. Lots of restaurants, pubs there, but we always preferred the hotel breakfast. The room was so... More 

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Holden, Massachusetts
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for business. I was working a couple blocks away, so it was perfect for that. Did not need a rental car for the trip. As people point out, the hotel is under construction and there are only two of the four elevators working. However, that only slowed us down a tiny bit. And if you get a room... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for the favorable review and pointing out all that the hotel has to offer. From its centralized location to newly renovated rooms; The Sheraton Los Angeles Downtown has a lot to offer to everyone. That said, we were glad to read that you would return again and trust us as your new home away from home. Safe travels... More 

Mesa, Arizona
Top Contributor
64 reviews 64 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We have stayed at this hotel several times in the past. I received an email 2 hours prior to check-in informing me of considerable renovations and to allow 15-20 minutes for an elevator! This should have been on the page where I made the reservation. The room is nice but very small. We were informed that the renovation will be... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

We are quickly approaching the reopening of our lobby, restaurant, outdoor Deck and public spaces as committed. While we will continue to transition into these spaces over the upcoming weeks, they will be available for your enjoyment. I apologize that you did not receive word sooner regarding the elevators as typically it is announced well before two hours. That said,... More 

ontario
Top Contributor
52 reviews 52 reviews
51 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We checked into this hotel for 3 nights (Wed to Sat) at the end of April. We were warmly greeted by Gustav at check in. During our 3 day stay, we experienced normal elevator wait time, from 30 seconds to less than 5 minutes. There were 3 elevators in operation during the first 2 days and on the third day,... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write as well as the favorable shout out to Gustavo. he is certainly one among many that do an outstanding job connecting with our guests, as you described. I was also glad to read how the elevator wait times were very reasonable as guests continue to concern that wait times are consistently long.... More 

Bangalore
Top Contributor
153 reviews 153 reviews
76 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

I thought this hotel was in a great location. Not too far from the airport, in the middle of downtown, lots of shopping close by, metro next door, restaurants and offices all around etc. They had warned me in advance about the ongoing renovations and I was prepared for it. And, frankly, it wasn't too bad. Had to wait for... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write as I was genuinely concerned when I read some of your comments. Please consider contacting me directly so I may research further as to some of the occurrences you expressed within your review. While certainly not typical, I would like to better understand what happened so we can correct any potential and/or... More 

Sydney, Australia
Top Contributor
67 reviews 67 reviews
53 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

As others have noted there is some major returning going on at the moment. I wasn't terribly inconvenienced by it all to be honest. The staff all seem to be very good art their jobs especially front desk. Gold SPG recognised. Refreshed rooms are very nice. Great view from 19. Odd situation with the bedding. I realised that the bed... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and sharing the both; good and not so good. It is through your feedback that we can look to learn and make positive change. Trust that we will celebrate the areas in which we got it right and consider the areas, like food choices were an opportunity may exist. In the meantime,... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Room was nice. Rest of it was a disaster. They should warn potential guests of major renovations. I certainly didn't see anything about it when I booked - so if they did have a warning, it wasn't a good enough warning. Only half the elevators work, so I've routinely waited 10+ minutes for an elevator. I want to use the... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and let us know of your concerns. I am truly sorry that we missed the mark it what appears to be several areas. While the renovation comes with a level of inconvenience, it appears that your stay exceeded what was reasonable and I am sorry. As you listed a number of concerns... More 

Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Sheraton it's a good hotel but the problem in that days there is some renovation and some notice start from 6 morning and I stay there for may 8th and check out 10 th We ask them to change the room they refused and they said there is no noise anyway the room I stayed in was clean with coffee... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and share your experience. I am sorry that we were not able to accommodate your request to change rooms. It is not often that we are left without rooms to make such a change, but that appears to be the case over your stay. My apologies. We are quickly wrapping up renovations... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Just spent 2 weeks here on business. While most comments focus on the elevators - they weren't that bad and the staff were working in overdrive to make sure guests were inconvenienced as little as possible. Juno Ayon in the Club Lounge was excellent and friendly and really made you feel at home. Very nice comfortable rooms with downtown city... More 

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Sheraton_LA_Downtown, General Manager at Sheraton Los Angeles Downtown Hotel, responded to this review

Thank you for taking the time to write and share what made your stay great....Juan's attentive service. We recognize that the renovation has created a level of inconvenience that some find concerning, but also appreciate when guests can see beyond and note the genuineness and caring attitude of our associates. We look forward to welcoming you back again soon. Safe... More 

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Staying in Downtown

Neighborhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
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