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DoubleTree by Hilton Hotel Los Angeles Downtown

Certificate of Excellence
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120 South Los Angeles Street, Los Angeles, CA 90012 (Formerly Kyoto Grand Hotel and Gardens)
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DoubleTree by Hilton Hotel Los Angeles Downtown
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DoubleTree by Hilton Hotel Los Angeles Downtown
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1,195 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coto De Caza, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Even though it's only 2 miles from Staples center & the convention center,it's not the best area. You wouldn't walk anywhere and feel safe. No pool & you pay for parking, plus if you can't get the suttle you need to pay to park at the convention center. I certainly don't think it was worth the price we paid.

Review collected in partnership with DoubleTree by Hilton

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Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Was skeptical of staying here before we even arrived as I had MAJOR issues with Orlando Salazar replying to my emails (2 weeks later) and contact through Facebook. Lady checking us in to hotel made no eye contact with us. Handing over a cookie seemed like an annoying obligation. Heard counter staff and same lady checking us in, being friendly... More 

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DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Eugenia, above all I apologize for my failure to reply within a timely fashion. I do recall our conversations via email. I can assure you that is far below my expectations of myself. That said; I appreciate you taking time to review us, although the initial impression I made was not positive. I am equally disappointed that we were... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Good accommodations, pleasant and helpful staff, close to downtown LA. It is worth joining the Hilton Honors Club. We were placed on a high floor with a beautiful view and had access to free internet. We will definitely seek out a Doubletree in our future travels.

Review collected in partnership with DoubleTree by Hilton

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DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Brian! I am very happy reading that you enjoyed your stay with us! I completely agree that joining our Hilton HHonors program is very beneficial to you, our guests! I hope you will contact me if your future travels bring you back to Los Angeles, please email me at Orlando.Salazar@hilton.com Orlando More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

You know, I am really torn about the rating. The staff from the valet, through the bellman, and the front desk are extremely polite and helpful. I was really impressed when we pulled up after 6 hours in a car. The restaurant, Justice, has solid food and our waiter was REALLY helpful and did a great job. BUT, the loudspeakers... More 

Was this review helpful? Yes 1
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

I am very sorry that we failed to provide you with a better experience; I shared with our management team your feedback so we may take corrective action and address these failures Orlando More 

Rigby, Idaho
Top Contributor
214 reviews 214 reviews
206 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I chose this Doubletree property because I needed to be downtown for work. It is an older hotel, but kept mostly nice and clean. I had to switch rooms when I checked in due to wet carpet. When I did, my new room was a downgrade from the original. Also, the windows do little to keep outside noises from entering... More 

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DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Thank you for providing us with a kind review; we truly appreciate your time in writing it Orlando Salazar More 

Santiago, Chile
1 review
4 of 5 stars Reviewed 1 week ago

Everything is good. but the cost of services are expensive.I like Hilton Hotel in general over the world but in some country it is not very good services . Almost i prefer the Hilton Hotels in Turkey.

Review collected in partnership with DoubleTree by Hilton

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Las Vegas, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the best stays i've had staying in Downtown L.A. Location is great. Great comfortable beds. the staff was friendly. good food in the restaurant. plan on staying here again . Thank you to the Double Tree. Kevin Rega VIP Host Manager Chateau Nightclub Las Vegas

Review collected in partnership with DoubleTree by Hilton

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DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Thank you for providing us with a kind review; we truly appreciate your time in writing it Orlando Salazar More 

Culver City, United States
1 review
4 of 5 stars Reviewed 1 week ago

The wedding staff was super helpful and the rooftop garden really was beautiful! They were super accommodating and let me have my dog be my ring-bearer. The suite was nice and comfy. The only bad thing about the trip was part of the food. The rice that was served in restaurant and the rice that was part of the dish... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

I am pleased reading that you enjoyed your stay with us; Please visit us again in the future Orlando More 

Birmingham, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Room and bathroom nasty, no manger on duty (or so I was told) to address complaints. Definitely not a $300 room! Staff didn't concern themselves with these "trivial" issues. Truly bad experience, never again at Double Tree.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

I am very sorry that we failed to provide you with a better experience; I shared with our management team your feedback so we may take corrective action and address these failures Orlando More 

los angeles, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

hotel is very nice, staffs very friendly, rooms very nice with modern furnishing. I love the idea of their roof garden (Kyoto Garden) and this hotel location it's in Little Tokyo area, fun to walk around , my kids love it!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

I am pleased reading that you enjoyed your stay with us; Please visit us again in the future Orlando More 

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Staying in Downtown

Neighborhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
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