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W Los Angeles - West Beverly Hills

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930 Hilgard Avenue, Los Angeles, CA 90024
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W Los Angeles - West Beverly Hills
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81 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

You pretty much know what you are getting when you stay at a W hotel. Upscale decor, well-appointed rooms and comfortable beds. This W property had all of the above. The property is in a good location, slightly off the beat and path with a neighborhood feel. Room service was prompt, but the food was mediocre. Having a Bliss spa... More 

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Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As an owner of a non medical in home care business in Phoenix/Scottsdale, I am keenly aware of the importance of customer care. I would like to commend various hotel staff who serviced myself and wife who stayed at your hotel. Jay Alvarez, Will and Shin were exemplary in handling parking arrangements outside the hotel entrance. Irma our housekeeper for... More 

Was this review helpful? Yes 2
California
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Normally, LA makes me crazy and is so full of traffic. But the W made me love LA! I got a very nice deal on the hotel from hotwire, so paid a little under $200 when list price was $300. Though I thought I might end up in Beverly Hills (the category was West Beverly Hills/Century City), I was thrilled... More 

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Bordeaux, France
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I like the location of that hotel, I like the (W Style) design, but I can't stand the snobbish attitude of the staff, and the fact they don't mind at all to assist customers. Money stinks here, and you get good service if you have 50$ in your pocket. I don't like that... They have a so-called "whatever whenever" service... More 

Was this review helpful? Yes 1
Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello Philippe L, Thank you for sharing your comments from your recent stay. We just completed a $25 million refresh where we transformed the entire hotel including the Living Room, Living Room Bar as well as all of our guest suites. The team and I are passionately committed to our Whatever Whenever service and we will address your concerns with... More 

New York, New York, United States
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very comfy and spacious and pretty. It is a great location slightly off the beaten track nestled in westwood. Menu and drink prices are realtively well priced for an hotel that charges high room rates. They also seem to keep some of the staff for many years, which is nice for returning guests. You feel at home.... More 

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Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello Kaijk, Thank you for your comments from your recent stay. We just completed an amazing renovation that included the transformation and creation of the new Living Room bar. Next time join us for Rendition a celebration of what's new and next in music in our vibrant bar scene. As a loyal SPG member we can have any amenity pre-set... More 

Sydney, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We used to stay at the W Westwood all the time and it used to be a pretty buzzy place. When we took the kids to LA last year in June the hotel seemed half-deserted but because we could get a connecting room with a suite and it was big we stayed. Then after returning in November with a group... More 

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Silicon Valley
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I used my Starwood points (20,000 per night for a king) to stay here. In forethought and retrospect, that was a pretty steep redemption value, but it’s always nice to have a free hotel stay! The hotel was mostly pretty quiet, other than the Fri night club music until 1:30 am. The mornings were easy to sleep in thanks to... More 

Was this review helpful? Yes 1
Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello Iws07, Thank you for your loyalty and kind comments. We are thrilled with our recently completed $25 million dollar transformation of our guest suites and Living Room and glad you are able to experience it with us. We'll address your concerns with our style team as we are committed to a great environment for our guests. Please contact me... More 

New York City, New York
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whenever I'm in LA I stay at the W in Westwood. It's a great location that's in a quiet part of town near NYU. Being close to campus results in a number of great shops and dining options within walking distance. I prefer this location over the one in Hollywood which has too much drama and attitude for my style.... More 

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Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello naija B, Thank you for your feedback on the hotel and the service you received. We love pets and our amazing Whatever Whenever service goes for your 4 legged family members as well. We are thrilled with our recently completed $25 million transformation of our guest suites and Living Room and glad you were able to experience it with... More 

Fort Lauderdale, FL
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose The W West Beverly Hills for its proximity to UCLA. We enjoy The W and Westin frequently, so we are familiar with the brand. This one is lovely! The decor was of the caliber of The W Fort Lauderdale or Washington DC. The valet and bell staff were friendly, check-in was efficient, and the room was clean, well-appointed... More 

Was this review helpful? Yes
Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello workhardplayharder, Thank you for sharing your experience with us. Our newly renovated suites have been a huge hit with our returning and first time guests. We embrace Whatever Whenever service throughout the property and I am excited to share your stay with our entire team. Next time you'll have to let us know about the previous guest. We would... More 

Vancouver, Canada
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Something about this W I like. The food at the pool side restaurant is great, it's relaxing - away from the noise. There's a village a couple of blocks away that has some restaurants etc...it's a neighborhood! Century City close by....

Was this review helpful? Yes 1
Mark E, General Manager at W Los Angeles - West Beverly Hills, responded to this review

Hello debbietravels510, Thank you for your great comments about our team and location. Our unsuspecting hideaway is the perfect escape. Next time enjoy a relaxing day on our Wet Deck with lunch in the Backyard. Our location is perfect for exploring everything LA has to offer. Whether it's 5 minutes to Beverly Hills or 15 minutes to the beach, you... More 

Hotel Review Summarization

What travelers say

  • Pool area(10)
  • Very nice(7)
  • Great location(5)
  • Bliss spa(3)
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