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Crowne Plaza Beverly Hills

3.5 of 5 1150 S Beverly Dr, Los Angeles, CA 90035
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Crowne Plaza Beverly Hills
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Crowne Plaza Beverly Hills
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1,091 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shropshire, United Kingdom
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You can't really go wrong with a Crowne Plaza - (although they charge $26 per day to park) Although it wasn't in the greatest location for the attractions Free WIFI - clean room and bathroom. Has all of the normal shampoo, conditioner etc. We stayed in room 1229. The room in which we had breakfast looked just like a bare... More

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Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Confirm all written in last 3 reviews, bed was comfortable but everything else was tired, shabby and of a very poor standard. We stayed for 2 nights in late October and were not told of any renovations so thought the lack of reception rooms, dining room, attractive decor etc was the crowne plaza standard. My sister had to ring reception... More

Was this review helpful? Yes 1
Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear 32marmar, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. While you were very gracious in your comments about our area and team, I feel we did not exceed your expectations and your comment about our hotel being run down. We focus on being... More

New York City, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The welcoming staff was pleasant and officious. The self parking garage ia badly in need of paint and a good cleaning. The elevator lobby was dirty and dusty. Stayed two nights and finally felt it was time to leave when housekeeping services were just barely passable. Why on earth this place gets 4 stars is really a wonder. Causes me... More

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Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Cross 8868, I appreciate your recent stay and your comments on this website. I was delighted that you felt the team was welcoming and officious as that is our goal. I was very disappointed that you had some cleanliness issues. Our main focus is to be the cleanest and friendliest hotel in Beverly Hills so we failed you and... More

Torquay, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This supposed 4 Star hotel was booked through a travel agent for our stay in November 2014. On arrival, we were extremely disappointed to say the least! Only 1 of the 3 lifts worked, which due to renovations was the construction lift. On inspection, the rooms were a sight...the lamp shade was lop sided, the curtains had holes in them,... More

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Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Fay L, I appreciate you recent stay and for your detailed review on this website. I apologize that all but Adrienne failed you during your stay. Our 4 star rating on the Crowne website is based on customer opinion from verified travelers. Regards, Brian Keys General Manager More

Toronto, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night November 2014. In general, the hotel is old, tired and in need of some serious renovation. The wood paneling looks very run down and roughly painted in an ugly dark brown color. The main elevators are located way at the back near the service doors in one of the ugliest parts of... More

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Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Mounir99, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills so I was disappointed that you did find our hotel to be as clean as we expect. I have shared your... More

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I like to be close to things and walk around at night but not here. There's no restaurant for dinner. You can order in, the minimum is $30.00. For a solo traveler this is a lot of food. The best supermarket is 5 minutes walk away. There is an expensive mini corner store in the lobby with minimal supplies. 10... More

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Geelong, Victoria, Australia
1 review
2 of 5 stars Reviewed 1 week ago

In Nov 2014, we stayed at the Crowne Plaza for 5 nights and it was booked through a travel agent in Australia. We were puton the 9th floor, a level that has not yet been updated. To suggest that it was a 3 star room is a stretch by anyones standard. The best feature of the room was the comfortable... More

Was this review helpful? Yes
Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Lindsay L, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. We believe our service is our strongest attribute so I am delighted to read that Adrienne had a fantastic can do attitude and I will make sure to thank her personally for her... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed overnight at this hotel, glad it was only one night. I can see that it was once a beautiful hotel and it can be once again. Some of the issues were a slow, unsteady elevator and no hot water. It took nearly 15 minutes for the shower to heat up to "tepid".....on the upside the staff is very accommodating☺

Was this review helpful? Yes 1
Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Denise D, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. I am delighted to hear that our team rolled out the star treatment for you. Our ownership has been very generous to us and we have had significant upgrades in the past year... More

Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are going to stay in Beverly Hills and want to see Hollywood we had a greet couple of days here. The concierge Adrienne Miley was an amazing help with great suggestions. She us on to Absolut Limos for a tour of Hollywood and star homes and for only $10 extra a person we were escorted around privately in... More

Was this review helpful? Yes 3
Brian K, Director of Sales at Crowne Plaza Beverly Hills, responded to this review

I will personally thank Adrienne Miley for the outstanding service she provided to you. I'm happy to hear you had a great tour and your experience was wonderful. We look forward to welcoming you back in the future. More

Noosa, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times over the years but on this trip (September 2014) It was a huge disappointment. Rooms were old and dirty. Very shabby. Bathroom was like a ship size toilet. Service was shocking and the bar was probably one of the worst I have visited and could not stay in it for a drink. I... More

Was this review helpful? Yes 2
Brian K, General Manager at Crowne Plaza Beverly Hills, responded to this review

Dear Kotez, We at the Crowne Plaza Beverly Hills would like to thank you for taking the time to fill out a review at this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills so I was disappointed that you did find our hotel to be as clean as we expect. I have shared your... More

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Hotel Summarization (Beta)

What travelers say

  • Rodeo drive(33)
  • Very clean(9)
  • Great location(8)
  • Very friendly(4)
  • Priority Club(4)
  • Rooms are clean(3)
  • Staff were friendly(3)

Additional Information about Crowne Plaza Beverly Hills

Address: 1150 S Beverly Dr, Los Angeles, CA 90035
Phone Number:
Location: United States > California > Los Angeles > Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Beverly Hills 3.5*
Number of rooms: 259
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Also Known As:
Crowne Plaza Beverly Hills Hotel Los Angeles
Crowne Plaza Los Angeles
Beverly Hills Crowne Plaza
Crown Plaza Beverly Hills

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