Custom Hotel (Los Angeles, CA) - Hotel Reviews

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045

Region: United States > California > Los Angeles

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#28 Business Hotels in Los Angeles

#74 Family Hotels in Los Angeles

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] Custom Hotel is a pet friendly hotel. ... more less

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Also Known As:: Custom Hotel Los Angeles

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602 reviews from our community

See which rooms travelers prefer - 115 traveler tips

J R

Crystal Lake, Illinois

1 review

“Alcatraz Inn”

Reviewed June 19, 2013 NEW

Imagine retrofitting the Alcatraz as a hotel.... you have it at the Custom. Hotel and room feels like a concrete bunker which tried to be boutique chic but failed miserably. From indoor/outdoor room carpet with no padding, flimsy squeaking platform bed to bad or non existent decor, this is a youth hostel on steroids. Working in the travel industry, I... More

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NJTripperJackson

Jackson

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

4 helpful votes

“Small, Non Space - Practical Great Staff”

Reviewed June 12, 2013

Custom Hotel rooms look like worn in Ikea dorm rooms and they are small. Beds are platform style which are very low to the ground. This wouldn’t be such a problem but the rooms have no other place to sit and no device to use as a table. IF you plan on having a snack in the room, you'll be... More

Hello, NJTripperJackson: Thank you very much for taking the time to post a review of your recent expereince at Custom Hotel. Guest feedback is extremely important to us, as it allows us to evaluate our service, product and operations and make appropriate changes. We truly appreciate the opportunity to address your concerns. To begin, we're glad that you found the... More

LiveLoveTravelLearn

Sao Paulo, SP

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 6 cities

3 helpful votes

“Nice”

I flew in at 10pm and had to pick a friend up at LAX at 5am, so stayed at Custom because of the location. The hotel was nice, not much to it... room was comfy and clean, shower pressure could have been a little better but wasn't all that bad. Being close to the airport, I thought I'd be able... More

Hello, LiveLoveTravelLearn: On behalf of all of us at Custom Hotel, we were thrilled to have you as our guests! We're thrilled that you had such a pleasant visit with us! We hope you'll consider Custom Hotel the next time you're in California! We'd love to have you as our guests again, soon! Warmest Regards, Trent Allen Front Office Supervisor... More

Intrepid_Traveler13

San Francisco, California

Top Contributor

98 reviews

53 hotel reviews

Reviews in 40 cities

86 helpful votes

“Very nice”

Reviewed June 11, 2013

The hotel is in an older building that's had a recent upgrade. So you will find new, artsy-esque decor, with some older features. The pool is microscopic. I'm sad to say I didn't get a chance to try the pool or restaurant. The lobby is quite nice, and they have a layover lounge, and a free shuttle to transport you... More

Hello, Intrepid_Traveler13: Thank you very much, on behalf of all of us at Custom Hotel, for being our recent guest and for posting such a flattering and detailed review of your experience with us! We're delighted to read that you enjoyed the service you received from our staff along with how much you enjoyed the cleanliness and comfort of your... More

JENNMCC

Wellington, OH

104 reviews

32 hotel reviews

Reviews in 50 cities

57 helpful votes

“Glad I am writing well after visit”

Reviewed June 10, 2013

We had a very nice stay at the Custom. Valet service at airport was quick and friendly. The hotel was very nice and basic but had just what we needed for a 24 hour stay. Loved the location and access to the bus line and many local restaurants. Even found a place for a pedicure nearby before our big trip.... More

Hello, JENNMCC: Thank you so much for being our recent guest and for posting such a flattering review of your experience here on TripAdvisor.com! We truly appreciate guest feedback as it helps us identify areas where we're performing well and areas where we can improve to deliver an even better product and service to our guests. From your review, it... More

Bjbeta

Sydney Olympic Park, Australia

“Hotel”

Reviewed June 8, 2013

Custom hotel is very good close to airport has free shuttle bus and staff are very helpful would stay there again.Buses are readily available catch blue rapid 1 or blue bus to Santa Monica and Venus beach

Hello, Bjbeta : Thank you very much for your recent visit and for taking the time to post a review of your experience. We truly appreciate when our valued guests take the time to comment on their experiences. Guest feedback is critical to our operation and we endeavor to improve our service and operations. It will be our pleasure to... More

TrnrMom

Fremont, CA

208 reviews

46 hotel reviews

Reviews in 55 cities

73 helpful votes

“Reasonable, close to airport”

Reviewed June 7, 2013

Although a little further away than most airport hotels, the shuttle service was good. The room itself was modern, with a low platform bed, but a nice work area next to it. Room lighting was a little on the dark side. Black out shades did not completely block the light. Although next to a major street, the street noise was... More

See 12 more reviews by TrnrMom for Los Angeles

Hello, TrnrMom: Thankyou very much for staying with us and for posting a review of your visit here on TripAdvisor.com. Guest feedback is important to us, as it allows us to evaluate our product, service and operations and make changes when necessary. I regret that you experienced issues with the cleanliness of your guestroom during your stay. Cleanliness is extremely... More

Jeanne122049

Tbilisi, Georgia

2 reviews

Reviews in 2 cities

“average hotel”

Reviewed June 5, 2013

The concept of Customs Hotel is good. However, I found the hotel pretty blah. I stayed on 12th floor (suite) and smelled insecticide in the hall way and room and the kind of carpets that if you have allergy problems might be a problem. The rooms were clean, service at front desk was very friendly. Breakfast which cost $11.95 was... More

Hello, Jeanne122049: Thank you very much for your recent visit and for taking the time to post a review of your experience here on TripAdvisor.com. Guest feedback is important to us, as it allows us to evaluate our product, service and operations and make necessary changes. Please allow me to apologize if your experience fell short of your expectations. To... More

krs131310

Phoenix, Arizona

“Old, Dated hotel - not worth money”

Reviewed June 3, 2013

My husband and I stayed at this hotel a couple weeks ago as it was a cheaper price ($136 a night, or thereabouts) and close to the LAX airport. The pictures certainly make this place look pretty good for the price, but let me just say that it's terrible. First, we dropped off our rental car and took the service... More

Hello, krs131310: On behalf of all of us at Custom Hotel, thank you for being our recent guest and thank you for posting a review of your experience here on TripAdvisor.com. Guest feedback is critical to our operation as it allows us to constantly evaluate our service, product and overall operations and make necessary changes. We regret that your experience... More

mmmartino

Santa Monica, California

“Disappointed in the hotel and the service”

Reviewed May 31, 2013

We moved out of our home and needed a place to stay for one night before my husband was going to hit the road early in the morning for the cross-country drive, and we decided to "splurge" on the Custom Hotel. Our expectations were pretty low -- we had spent the last two weeks packing and were exhausted. All we... More

Was this review helpful? Yes 1

Hello, mmmartino: Thank you very much for your recent stay with us and for posting feedback about your experience here on TripAdvisor.com. Guest feedback is critical to our operation and we're constantly looking for ways to improve our guest experience. It was disappointing to read that your experience fell short of your expectations. To begin, please allow me to extend... More

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Custom Hotel, Los Angeles

Custom Hotel

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