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Custom Hotel

#113 of 337 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersGold level
8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
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Best prices for: 1 room 1 guest
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(17)
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Custom Hotel
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1,153 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night - great experience. Staff were friendly and my room was better than expected for the price I paid - large size and very comfy bedding. I had a great nights sleep prior to traveling. I chose Custom Hotel based on recommendations from a friend - I like that it was close to LAX yet is also... More 

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was the first place we stayed on arriving in the U.S. A and at that stage had nothing to compare it with. We arrived early and although the our room was not available the staff took our bags and gave us directions on how to get to Santa Monica to spend a few hours. When we can back we... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

We travelled to LA to take part in a shoot for a production company who graciously arranged and paid for all of our travel and accommodation. The hotel has a great shuttle service to the hotel. You need only call a number and they will come and get you at LAX. The return trips depart on a regular rotation from... More 

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Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel was ok, it was very affordable I stayed here on my 15hr stop over. I liked that it was close to a large grocery store and very close to the air port. It was quiet a large room but was quiet empty tiny bathroom but glad it had a bath tub. Staff were pleasant. Dislike- that you have... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

Custom Hotel is near LAX. Shuttle is easy and absolutely love this chic hotel. Very clean, reasonable priced and close to restaurants and shops. Great staff-very helpful. They were polite and very accommodating. There pool area needs a little love though.

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new york
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here before and was great, not this time. Room smelled like cigarettes and when we went to bed there was a weird noise, like a toilet running. Yes, we could change rooms, I guess, but with your significant other sleeping after 14 hours of work, not the time. Front staff made it seem like it was my... More 

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Top Contributor
66 reviews 66 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stopped in for a night before a flight out of LAX. I'd have been happier if the out side bar was open but it was closed. HANGAR Restaurant inside is,good but it has the atmosphere of a dungeon. Rooms are very small but modern. The gym is horrible don't bother. Staff seams ok but unintested. Location is close to airport... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We are airline crew and despise this hotel. Last trip, I got 3 rooms--first was occupied (and he wasn't happy when I walked in), a/c didn't work in the second. Tonight we called for the van at 11:18p. We watched the van drive by at 12:05am. They finally came to get us at 12:15am. We are supposed to be back,... More 

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Julio F, Manager at Custom Hotel, responded to this review

Dear Flyflyaway2, First and foremost; thank you for taking the time to let us know of your experience with us. I'm so sorry to hear and see that the room was no where near the level it should have been at. I would love to discuss this further with you and make things right. Please contact me directly. Sincerely, Julio... More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I was a regular customer of this hotel until they unfairly charged me for a night that I never stayed at the hotel. I asked them to remove the charge and they did not respond to my request. I had to file complaints with the BBB and my credit card company. Pretty lame management team. The dispute was over $137... More 

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London,England
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Used for a one night stopover and no complaints at all Beds are low but comfortable We were upgraded and room was dark and quiet with a nice vibe Service was good and check in and out was efficient as was the shuttle And breakfast was good too Would happily return

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