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All 323 Los Angeles hotels

Custom Hotel

3.5 of 5 Hotel   |   8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045 (LAX Area)
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71%
Ranked #78 of 323 hotels in Los Angeles
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
3 of 5 stars reviewed 5 days ago
David B Veigne, France
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977 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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Veigne, France
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was comfortable and reasonably priced. Close to the airport (just 10 minutes normally!) but the shuttle service was very poor. I called from the airport at 10:05pm and was told that the bus would be there at 10:30pm latest. I called again at 10:45 and the bus finally arrived at 11:15pm. The reason/excuse - a new employee didn't... More

Was this review helpful? Yes 1
Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, My sincere apologies for the incident you encountered with our Shuttle Service. This is typically not the case, but July & August are peak travel months for us & the entire LAX Market is extremely busy. Wait times can be impacted by this at the Gates.....so sorry. We look forward to seeing you again soon. Sincerely, Rick... More

Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Breaking away from the typical Century Boulevard strip of LAX hotels Custom Hotel is a boutique hotel (smaller than standard room size) with a smartly designed space (not a postage stamp with no room to move either) just north of LAX. Excellent noise suppression from outside as traffic and aircraft noise was nonexistent. With free airport transportation and an easy... More

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New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

...don't want to compromise on style, Custom Hotel is your place. This is my second time at Custom Hotel and it never disappoints if you know what to expect. We usually stay one night at Custom Hotel when we arrive late at night in LA, as it is by the LAX airport. The rooms are functional, basically with what you... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Excellent comments, I will certainly share your Review with my Team....especially the Front Desk Team. We strive each & every day for excellence & it sounds like we hit the "mark" this trip for you. We look forward to hosting you again the next time you visit the LAX area. Sincerely, Rick B. Ross General Manager More

Holly Springs, North Carolina
Reviewer
4 reviews 4 reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

Last spring my husband and I were visiting family in LA and we had a really early flight so decided to spend our last night in a hotel. What a delight this hotel was! It is a quirky, one-of-a-kind place that feels very European. The rooms are sparse but very comfortable and we enjoyed our dinner at the restaurant. Although... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you so much for your kind words. We do have a very unique Boutique Hotel nestled between Lax, Marina Del Rey & Playa Del Rey.....not to mention some of the greatest Beaches in So Cal. Please come back soon, we would love to host you once again. Sincerely, Rick B. Ross General Manager More

Gloucester, UK
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern hotel. We had a room with 2 beds and although they were comfy, they were on the small size - a UK double bed. Bathroom and shower were fine, good size TV and we had a great view across to the city. The pool area and outside restaurant / bar is adjacent to the hotel and has great atmosphere... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you so much for your kind words !!!!! My Team will love to hear such positive Feedback, especially Chef Bryan. He has spent very long hours creating a very special Menu for the Deck 33 Restaurant & our Guests love it. Safe travels & we'll see you again very soon. Sincerely, Rick B. Ross General Manager More

Nashua, New Hampshire
Contributor
13 reviews 13 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

Last fall I reviewed another Joie De Vivre property, in Silicon Valley. I wasn’t fazed by the funky décor, nor the cute-but-chintzy IKEA-like furniture that reviewers of that hotel (and this one) have mentioned. For me it was okay, funky and odd, as I say, but a fair value. Well, my experience the night of 8/18 with this JDV property... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, My sincere apologies regarding your interaction with our Shuttle Service. This is not typical of the way our Shuttle operates & I will certainly speak to our Valet Manager. Safe Travels. Sincerely, Rick B. Ross General Manager More

Amherst
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 3 nights while helping a family member move to a new apartment. It feels European- nice, clean, but just a bit different from American hotels. The design is funky, which we appreciated, but beds seemed small. Staff was nice. Valet parking was quick and efficient. Overall a nice stay.

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Your kind words are greatly appreciated. My Staff will be very pleased to hear your comments. Our Hotel is very unique & we aim to set ourselves apart from our sister Hotels in the LAX area & I think we do just that.. Please come back again soon, we'd love to host another great experience for your... More

Seattle, WA
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks like a renovated apartment building. The vibe is trendy and modern in the lobby and the staff was friendly and got you in and out quickly. The hallways are quite dark. The free wifi was okay but it was slow, the room itself is adequate. The beds are really close to the ground and may not work... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words about my Team, they will be thrilled to hear your Review.. I am sorry that you incurred some Maint issues during your stay. We inspect rooms daily & make sure that PM's (Preventative Maintenance) is done on all aspects of the room. I will certainly bring the items to the attention... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend & I stayed here for our mini vacation & were pleased. The location is great! Few minutes from the airport & in the middle of downtown LA & the beaches. Whenever I needed something the staff got me whatever I needed quickly. The valet guys were great! There was one girl that I didn't like driving my car... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Glad to hear that you enjoyed our location so much. Yes, very close to the Beaches...great Shopping, LAX & Marina Del Rey. We do have a great Valet Team, not quite sure who sped up in your Car....but please accept my apologies. I will certainly speak to my Valet Manager about this incident. Sincerely, Rick B. Ross... More

Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks really nice from the outside and is very modernly decorated on the inside. I stayed here for 3 nights and was pretty pleased with my stay here. Here are the pros and cons. Pros: - free wifi (yaaas) - room is a decent size - pool area is nice - bathroom in room was decent, although the... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you so much for your kind Review, my Team will be very happy to hear your comments & all of the positive words regarding the Hotel's "Pros"... The "Cons"...yes, $27 is our overnight Parking Rate but that rate is commensurate with the Market. My apologies for the Breakfast, but I do hope you found the Buffet... More

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
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Also Known As:
Custom Hotel Los Angeles

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Green Hotel in Los Angeles #56 Business Hotel in Los Angeles #78 On the Beach Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] Custom Hotel is a pet friendly hotel. ... more   less 
Number of rooms
250

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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