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Custom Hotel

3.5 of 5 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
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Certificate of Excellence 2014
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Custom Hotel
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1,056 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

The staff were very helpful and accomodated us nicely. There is a grocery store at the rear of the hotel which we found useful to get snacks etc. The room itself was fine whilst the pool area and restaurant were quite relaxing. There is a Bus stop very close to the hotel and it only cost $4 to get the... More

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New York City, New York
Top Contributor
58 reviews 58 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A very comfortable place to stay if you need access to LAX. I liked the minimal look, each floor looking different. The price is right and the neighborhood is safe. Without having a car, being near Ralph's supermarket was very convenient. I would stay there again.

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Sydney, Australia
Top Contributor
156 reviews 156 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to break the journey from Washington DC to Sydney and took the room for 2 nights so we could relax until the last moment before heading to LAX for the flight to Sydney. We arrived fairly late (after 9.30pm) but everything went smoothly - there was no issue with arranging the transfer from LAX to the Hotel... More

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The narrow hallways, dark colors and dorm style makes it fell like you're sleeping in a brothel. It's obvious this place was an old warehouse that was simply "dolled" up with some cheap paint and Ikea furniture. The staff is unfriendly and the feels of the hotel is just uncomfortable. The rooms/bathrooms are ridiculously small, the beds are on the... More

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Rancho Mirage, California
Top Contributor
61 reviews 61 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The contemporary design of this hotel lends itself to a younger, hip crowd. The rooms tend to be a bit on the small side with a European feel. The platform beds are low to the floor and may not be suitable for elderly guests. The proximity of the property near Los Angeles International Airport (LAX) lends itself to a great... More

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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my two-day stay at Custom Hotel. I'll definitely be back. I've stayed at almost all of the big-name chain hotels near LAX but when I saw a package for my latest business trip to LA with this hotel featured, I thought I might as well give it a try. There's something "off" about every LAX hotel, but... More

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Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We needed a hotel close to LAX for an overnight stay and this place was the best priced. It is true that you get what you pay for and this was fine for what we wanted but the premises are rather shabby and you really wouldn't want to do much more here than sleep and bath, and I would have... More

Was this review helpful? Yes 3
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was clean and close to the airport. There's a grocery store next door if you need groceries. The beds are super low to the floor! I got up in the night and fell. I don't know why, but there are neon lights in the window. I turned them off bc I thought they were tacky. The room was... More

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear Misstravelqueen7, Thank you for taking the time to review our hotel. I'm very sorry that the rooms were not to your standard. We will make note of the issues mentioned. I will share this review with our staff as they will be thrilled to see that they provided great service. If there is anything I can do for you... More

San Antonio
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love Custom Hotel and hope to stay with them again whenever I need a hotel near to everything. Minutes from the airport and Venice beach. My husband stayed at this hotel, just after the first remodel, before JDV was brought in as management. It was very quirky then-dog printed comforters, stuffed sheep in the lobby and all sorts of... More

Was this review helpful? Yes 1
Paris, France
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Convient because it´s 10 minutes away from LAX, so it's perfect for a stay before or after a flight. Plus there is a free shuttle. And close to restaurants. Good staff. But I was disappointed by the room, it don't worst the cost. My queen bed room was 110$. Things looked cheap, the LED light is useless. But the tv... More

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear Annefloresp, Thank you for staying with Custom Hotel. We appreciate the time you took to review our hotel. I do want to apologize that you felt the room and pool were not up to standard. We will utilize your review as a training tool for our staff to ensure our rooms are kept up! If there is anything else... More

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles

885 photos of this hotel

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Bathroom (39)
View from room (14)
Hotel & grounds (29)
Room/suite (85)
Pool/beach area (17)
Family/play areas (2)
Dining (2)
Other (82)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (106)
Elevated One Bedroom Suite (100)
Elevated Two Bedroom Suite (148)
Pool (38)
Restaurants and Bars (58)
Standard King Room (47)
Standard Queen Room (59)
The Hotel (37)

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
Room/suite (8)
Dining (3)
Pool/beach area (2)
Business center/function rooms (1)
Other (4)
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