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Custom Hotel

#117 of 340 Hotels in Los Angeles
GreenLeadersGold level
8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
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1,186 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I recently stayed at the custom hotel at the end of June this year. As a solo traveler comfort is important to me, so I do not understand why they put me on the second floor. The second floor is a dump! Most of its rooms are building sites, I really didn't feel safe at all. They put me in... More 

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1 of 5 stars Reviewed 2 days ago NEW

Expected a nice, modern hotel, but was highly disappointed upon arrival. Photos online are definitely good at hiding the actual quality of hotel. The prices may be pretty reasonable but they also forget to tell you that parking is $30 a night and the room you get with your stay is not worth the price. Nothing custom about this hotel.

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Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

DON"T STAY HERE!!! The room I was given was dirty and provided minimal amenities. The AC did not work. I went to the front desk and requested another room only to be told no other room was available. I then requested to cancel my reservation. The desk receptionist said that would be no problem. I then requested a confirmation my... More 

Was this review helpful? Yes 2
Honolulu, Hawaii
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Got stuck in LAX due to airlines mishap. The airlines stepped up and got me a room in this quaint, pleasant hotel. The lobby has an artsy, boutique feel. The rooms are not fancy but comfortable. I was surprised at how little noise there was from the outside. Frankie, the front desk guy, has a tough job -- dealing with... More 

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1 review
1 of 5 stars Reviewed 1 week ago

Very Poor Lack if communication between staff , Very Rude staff , dirty rooms House keeping kept knocking on the door waking up our new born child when a late check out was requested and confirmed more then once The Pictures and description online make it look like a nice 4 star hotel , in reality its not even a... More 

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Canton, Ohio
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

After a long day of flying we were looking forward to a relaxing evening at the Custom Hotel in LA. What a disappointing and frustrating experience. Our travel agent booked us so I was unaware of what a boutique hotel was. Furnishings minimal at best. But no hair dryer?? The hotel is under renovation which was stated at check in.... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for three nights in May and was pleasantly surprised. The hotel offer a free shuttle service from LAX Airport, which arrived to pick me up promptly and dropped me off at the hotel doorstep. The service was fantastic, the rooms were spotless and there was free wifi and drinks in the room! The hotel was... More 

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Albuquerque, New Mexico
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Easy check-in. Easy valet. Comfortable room. Shower was amazing; especially after the beach. The Staff was very polite, professional and helpful. The location is superior, 4 minutes to LAX. Room setup is unique, in a good way.

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Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great value. Very trendy hotel. There is a 24hour fitness across the street which I used to work out and shower / steam in. There are a lot of 2star not so great hotels near the LAX or big hotel chains this hotel is unique stylish and is located North of the Airport which is a less busy location and... More 

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Atascadero, California
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband and I were traveling through the Los Angeles area from Palm Desert and decided to see Venice Beach, the La Brea Tar Pits, and other points of interest in Santa Monica. Booked this hotel online rather last minute and now wished I had paid more attention. This hotel is MINIMAL in every sense of the word! Not any... More 

Was this review helpful? Yes 3
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