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Custom Hotel

3.5 of 5 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
#83 of 323 Hotels in Los Angeles
1,012 Reviews 4 of 5 stars
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Certificate of Excellence 2014
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Custom Hotel
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1,012 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Custom Hotel was a nice stay for 2 weary travellers looking forward to going home after a month long honeymoon to the USA. Close to LAX, In-n-Out burger, Venice Beach and Westfield Culver City. Room was clean, staff were friendly and were able to extend our stay for an extra half day. Didn't use pool but looked very separate to... More

Was this review helpful? Yes 1
england
Top Contributor
58 reviews 58 reviews
57 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good value apart from the $27 per day valet only parking. There is a supermarket next door and a few restaurants within walking distance but not too much else. I was on the top floor which had a good view of the airport if you like that sort of thing. There was a nice pool area with a rather small... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great place to stay near lax Clean spacious rooms Friendly staff and very helpful Decent food close by Not noisey Comfy beds Great massage chair for free Nice modern set up Easy to get too Great TV with lots of channels Had a bath iPhone charger

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Chelmsford Essex
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived after an 11 hour flight from the UK and a Virgin rep at the airport who didn't really know where we were staying! We had the Custom on our sheet, she had the Crowne Plaza. She tried to phone but the phones were down at the Custom hotel so we decided to get a taxi. We took a... More

Was this review helpful? Yes
Julio F, Manager at Custom Hotel, responded to this review

Dear theoldone, I can honestly say the staff here is greatly appreciative of this review. We strive to do our best at the hotel with our guests and this shows everyone's hard work is paying off. We are glad to hear you enjoyed your journey with us and we hope to have you as our guest again should you return... More

Auckland Region, New Zealand
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly and helpful staff, especially with helping us with bus information to Hollywood. Rooms are clean and modern, we had a room on the upper level which was worth the extra money for views and noise. Pool area good along with the bar/restaurant - which we used all facilities. Plenty of places around to eat and safe to walk to... More

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear Emma L, Thank you so much for taking the time to review our hotel. We are glad to hear that you enjoyed your stay with us and you had a chance to get out and explore Hollywood. We hope to see you again if you are ever in Los Angeles! Sincerely, Julio Flores Assistant General Manager juflores@communehotels.com More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thoroughly impressed by cleanliness, service and spaciousness of the room. I had been wary after reading bad reviews on Yelp/T.A., but the room, service, and convenience was impeccable! I would highly recommend. Anyone who criticizes this hotel obviously hasn't done a cost comparison of LA & surrounding area hotels-- this place is great.

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear Madelein M, Thank you so much for choosing to stay with Custom Hotel. We greatly appreciate your comments and will share with our team. We take great pride in the work we do and all departments are working very hard maintain the hotel and service. We hope to see you again soon! Sincerely, Julio Flores Assistant General Manager More

Boulder, Colorado
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was not at all like a traditional hotel. Very stark. Bed was knee high in middle of room (but very comfortable), No dresser. The desk, as it were, was a narrow table against the back of the bed, with the desk-chair being an elongated ottoman. Two other chairs in the room were basically plastic lawn chairs. Sounds bad... More

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear lmadv8, Thank you for taking time to review our hotel. We are pleased to hear that you enjoyed your journey with us. I'm sorry to hear that a few conditional items of the room were not to satisfaction. As always, our number one goal is to reach our guest's satisfaction. I invite you to reach out to me directly,... More

Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Custom hotel is an older hotel that has been refurbished and is now showing signs of wear and tear, again. However, it is comfortable, clean, quiet and in a safe neighbourhood. There are plenty of cafes and restaurants near by. We found the staff very couteous and helpful. We were able to check in early, about 11am, following a long... More

Was this review helpful? Yes 1
Julio F, Manager at Custom Hotel, responded to this review

Dear Gail W, Thank you so much for reviewing our hotel. We are so pleased to hear that you enjoyed your journey with us. The staff here takes pride in customer service and we thank you for mentioning our great staff. If you come back to the LAX area we hope you pay us a visit. Warmest Wishes, Julio Flores... More

Austin, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Staff is wonderful and super nice. I made a reservation here to vist my daughter. When I arrived that night they told me it was only Valet for parking. I explained to the young girl my situation and she was very kind. She found a solution to my problem and she offered her assistance for the rest of my stay.... More

Was this review helpful? Yes
Julio F, Manager at Custom Hotel, responded to this review

Dear Linda_roberson72, Thank you for visiting with us at the Custom Hotel. We thank you for your kind words and comments. The employees you mentioned will be personally thanked by me and recognized for the exceptional service they delivered. We hope to see you again soon! Best Wishes, Julio Flores Assistant General Manager juflores@communehotels.com More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Spent one night at the Custom Hotel before my 16 hour flight back home. Decided to have a sleep in to prepare for the flight so paid extra for a later check out, and placed the do not disturb sign on the door so I could sleep uninterrupted. I instead was woken twice by a rude cleaner who obviously disregarded... More

Was this review helpful? Yes
Julio F, Manager at Custom Hotel, responded to this review

Dear OR18, First and foremost; I would like to thank you for choosing to stay with Custom Hotel. I'm very sorry to hear about the issue with our housekeeping staff. This is definitely not the normal practice at our hotel and it's very concerning. I would like to invite you to reach out to me so we can further discuss... More

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles

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