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Custom Hotel

3.5 of 5 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
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Certificate of Excellence 2014
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Custom Hotel
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1,038 reviews from our community

Traveler rating
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    388
    180
    82
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

I got this hotel on Hotwire hot rate special and I have to say I was pleasantly surprised. The hotel hallways and outside look like a college dorm but the neon lights in the window gave it some flavor. The hotel lobby is very nice and updated and all staff were very accomadating especially to my brother with autism. The... More

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South Yorkshire
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here as we were having a one night stop over in LA before Flying to Hawaii. The hotel fixtures and fittings are very cool, but a little dated. I did find a pair of dirty boxer shorts in one of the drawers which was really unpleasent! However, the bar area is lovely, the staff were very friendly and... More

Was this review helpful? Yes 1
Kangaroo Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just had my 8th stay at Custom Hotel LAX - it has all of the advantages of an airport hotel with none of the impersonal mass-market features usually associated with them. The staff are friendly, amenities comfortable, fun bar and a neighbourhood that is evolving with some great eats and handy shops nearby. Not too far from the great shopping... More

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Julio F, Manager at Custom Hotel, responded to this review

Dear craig-eki, Thank you for continuing to stay with Custom Hotel. I am glad to hear that you enjoy your stay with us every time you come in. The staff is going to be thrilled to hear about your review. Sincerely, Julio Flores Assistant General Manager Juflores@jdvhotels.com More

Christiansburg, Virginia
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I found this hotel on short notice based on a change in plans to avoid having to drive from Ventura to LAX during morning commute. It had really great service including a hotel shuttle that took us to and from LAX in about 5 minutes. It is even closer to the rental car complex than the airport. Hotel was trendy... More

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Julio F, Manager at Custom Hotel, responded to this review

Dear TripIndexer, Thank you for taking the time to review our hotel. We appreciate your business and are happy to hear that you enjoyed your stay with us. We hope to see you again if you are in the LA area. Sincerely, Julio Flores Assistant General Manager Juflores@jdvhotels.com More

2 reviews
2 of 5 stars Reviewed 1 week ago

I arrived late at night with my partner only to find a rude receptionist replying that she cannot find my booking after checking several times. I gave her my printed booking confirmation and she replied - sorry can't find it, without giving a solution. I then told her I booked the reservation via booking.com, then only did she manage to... More

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Julio F, Manager at Custom Hotel, responded to this review

Dear Chienmi, Thank you for choosing to stay at the Custom hotel. We greatly appreciate your feedback. I'm very sorry to hear about your interaction with the front desk host. I guarantee you, that is not the norm, but this review will be shared with the entire front desk staff for training purposes. Please feel free to reach out to... More

Ellsworth, Maine
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

You can tell that despite their best efforts it's still just a fixed up old hotel. But if you're looking for a solid value that's modern and not a travelodge then this hotel is a great choice. Comfortable beds, well appointed room and bedroom, clean rooms and lobby, and great front desk and valet staff. Parking is 27 bucks a... More

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Julio F, Manager at Custom Hotel, responded to this review

Dear Laura D, Thank you for choosing to stay with Custom Hotel LAX. We are pleased to hear about your stay with us. We take great pride in the customer service we deliver to our guests; therefore I know the staff will be thrilled to see your review. Sincerely, Julio Flores Assistant General Manager juflores@jdvhotels.com More

Sao Paulo, SP
Top Contributor
52 reviews 52 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very comfortable. Rooms are large and clean, although the decoration is very simple. Soundproof windows are very efficient. My room was very silent, even if I could see the planes taking off and landing right in front of it. The hotel is really near to the international Airport and has a shuttle service from and to it.... More

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Julio F, Manager at Custom Hotel, responded to this review

Dear BrazilViagante, Thank you for choosing to stay with Custom Hotel. It was a pleasure having you as our guest. We are happy to hear that you enjoyed your stay with us. Our staff always has the friendliest attitude and we're happy you were able to experience that. We just recently upgraded our wifi. We hope that next time you... More

Melbourne, Australia
Top Contributor
101 reviews 101 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is located near LAX and is a "boutique" hotel. It's comfortable enough and rooms well appointed. Breakfast and dinner was ok and on most occasions the staff helpful. Their is a regular shuttle to LAX. It suits couples best.

Was this review helpful? Yes
Julio F, Manager at Custom Hotel, responded to this review

Dear Dirtisanche3, Thank you for choosing to stay with Custom Hotel. We greatly appreciate you taking the time to review our hotel. We are happy to hear that you enjoyed your stay and that you found the amenities of the hotel useful. We hope to see you again soon! Sincerely, Julio Flores Assistant General Manager juflores@jdvhotels.com More

Denver, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I stay in a lot of hotels for work and this place by far is one of the worst that I have to stay at and try to avoid it as much as I possibly can. For starters, like I said its a business trip, I arrive at the airport and call for the airport shuttle for pick-up. They tell... More

Was this review helpful? Yes
Julio F, Manager at Custom Hotel, responded to this review

Dear TravelGalOO, First and foremost; i would like to thank you for reviewing our hotel. I am very sorry to hear that the customer service you received was below your expectations. I would love to further discuss you stay with you, so we can come up with solutions. I invite you to reach me at my email address below. Again,... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here once back from a contiki tour for 3 days before flying home! It was a great place to stay when getting ready to leave. I didnt do much but getting the bus to santa moncia and downtown was easy. there is a supermarket, restaurants and take away places near by. The rooms are nice, gym is average,... More

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles

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