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All 324 Los Angeles hotels

Custom Hotel

3.5 of 5 Hotel   |   8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045 (LAX Area)
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Ranked #91 of 324 Hotels in Los Angeles
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Daniel B Sydney, New South Wales, Australia
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1,074 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, New South Wales, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

It is a very nice hotel, a little pricey but otherwise delivers what you expect! The hotel isn't very far from the airport only about 15-20minutes however this is definitely affected by the peak times in and out of the airport! The hotel facilities are very modern, they provide access to a pool and gym close by. The lobby has... More 

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is one of the best value for money options in all of Los Angeles. It's proximity to LAX makes it a no-brainer if you're transiting - or arriving late/leaving early. But otherwise the location has little to offer - there's so little around it that the hotel stands out from a mile away . I've stayed there a... More 

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Main Beach, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Shuttle came pretty quick to pick us up from LAX, however there was a couple who got on after us who said they had been waiting over an hour. Also as our shuttle was then full the driver had to call another one for other guests who had been waiting even longer so I did feel for them. Check in... More 

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OK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I was put in this hotel by travel agent, If it wasn't last minute, I would NEVER have stayed. It was dirty and stained. My bed was 6 inches off the floor and no box-spring. I was told that it is "modern" but modern to me doesn't mean a tiny box for a room and a half bathroom. There is... More 

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Lajes, Azores, Portugal
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

The gentleman who checked me in was incredibly professional and gave me the service that anyone should deserve. He was very quick, through, welcoming and provided me with everything I asked. The room was awesome, if I was a hotel, I think I might be this hotel. The room was simple with a modern feel and the bathroom was great!... More 

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Melbourne
Top Contributor
64 reviews 64 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Got picked up from LAX after phoning the hotel for a pick up, short drive to the hotel and check in was fast and friendly, room was a good size and the bed was comfortable, the bathroom was alright would be better if the shower wasn't in the bath, we used the restaurant for dinner which is outside but they... More 

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Senior Contributor
33 reviews 33 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Custom hotel because we wanted to be close to LAX for an early flight. I was pleasantly surprised at the large clean room. The front desk staff was very helpful and friendly. A grocery store is located next door for any of your needs. We also took the hotel shuttle bus to LAX the next morning. I... More 

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Kailua-Kona, Hawaii
Top Contributor
288 reviews 288 reviews
106 hotel reviews
314 helpful votes 314 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 3 nights here during a cross country trip and the hotel is close to the airport without being in the airport congestion. The hotel bills itself as chic and upscale and to a degree it is. It is an older high rise building that has been decorated in early IKEA. Hallways are done in black and red as... More 

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Julio F, Manager at Custom Hotel, responded to this review

Dear Teramo48, Thank you for taking the time to let us know about your stay with us. I'm happy to hear that you enjoyed your journey with the Custom Hotel. I am, however, sorry to hear about the challenges you experience. Customer service is our main priority and your comments will be address to the entire team. If you would... More 

Lelystad, The Netherlands
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location close to the airport and a busstop for starline city sightseeing. Large supermarket next door open till 02.00 am. Very good sushi restaurant next door. Everything was black inside, only one chair in the room, the setup of the room was not logic and very poor to feel comfortable.

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Julio F, Manager at Custom Hotel, responded to this review

Dear Trisno4u, Thank you so much for staying with Custom Hotel and for taking the time to review our hotel. I will share your survey with our staff as they will be delighted you enjoyed most of your journey with us. I'm sorry to hear that the accommodations of the room were not to your satisfaction, but thank you greatly... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed just one night at this hotel. The room was clean, neat and cozy, so I was satisfied with it, but now I think I'll never stay here again. I booked the room in advance and the confirmation email said it would cost $126, but the credit card detail showed they charged $527. I emailed them as soon as... More 

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Julio F, Manager at Custom Hotel, responded to this review

Dear LittleKaeru, First and foremost; thank you for choosing to stay with Custom Hotel. I'm so sorry to hear about the situation that occurred regarding a refund. I would like to further assist with this situation if I may? Please contact me directly to further discuss. My email is juflores@jdvhotels.com Sincerely, Julio Flores Assistant General Manager juflores@jdvhotels.com More 

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
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Also Known As:
Custom Hotel Los Angeles
Hotel Style:
#8 Green Hotel in Los Angeles
#23 Best Value Hotel in Los Angeles

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