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Custom Hotel

#113 of 339 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersGold level
8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
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Best prices for: 1 room 1 guest
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1,156 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

I'm really puzzled by the rating of this hotel. I stay here frequently on business and unfortunately I have no say in the matter. I've heard the rooms used to be dorm rooms for the nearby college and they look it. The beds are inches off the ground and feel like futons. There's a strange curtain that covers the wall... More 

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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

My friend and I stayed here for 5 nights in November 2014. The hotel itself was really up to standard. The rooms and bathrooms were clean and comfy. The location was great with a restaurant and grocery stores surrounding the hotel. Venice and Santa Monica were within easy reach. A bit far from Downtown LA and Hollywood etc. The staff... More 

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Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Had to wait for an hour for shuttle. Terrible service. Would not reimburse me for taxi. Very disappointed. Stay some where with lots of shuttles. Amazingly they didn't care at all. What happened to customer service??

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New York City, New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night - great experience. Staff were friendly and my room was better than expected for the price I paid - large size and very comfy bedding. I had a great nights sleep prior to traveling. I chose Custom Hotel based on recommendations from a friend - I like that it was close to LAX yet is also... More 

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the first place we stayed on arriving in the U.S. A and at that stage had nothing to compare it with. We arrived early and although the our room was not available the staff took our bags and gave us directions on how to get to Santa Monica to spend a few hours. When we can back we... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We travelled to LA to take part in a shoot for a production company who graciously arranged and paid for all of our travel and accommodation. The hotel has a great shuttle service to the hotel. You need only call a number and they will come and get you at LAX. The return trips depart on a regular rotation from... More 

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Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel was ok, it was very affordable I stayed here on my 15hr stop over. I liked that it was close to a large grocery store and very close to the air port. It was quiet a large room but was quiet empty tiny bathroom but glad it had a bath tub. Staff were pleasant. Dislike- that you have... More 

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

Custom Hotel is near LAX. Shuttle is easy and absolutely love this chic hotel. Very clean, reasonable priced and close to restaurants and shops. Great staff-very helpful. They were polite and very accommodating. There pool area needs a little love though.

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new york
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here before and was great, not this time. Room smelled like cigarettes and when we went to bed there was a weird noise, like a toilet running. Yes, we could change rooms, I guess, but with your significant other sleeping after 14 hours of work, not the time. Front staff made it seem like it was my... More 

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Top Contributor
67 reviews 67 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stopped in for a night before a flight out of LAX. I'd have been happier if the out side bar was open but it was closed. HANGAR Restaurant inside is,good but it has the atmosphere of a dungeon. Rooms are very small but modern. The gym is horrible don't bother. Staff seams ok but unintested. Location is close to airport... More 

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Elevated One Bedroom Suite (100)
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