We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 323 Los Angeles hotels

Custom Hotel

3.5 of 5 Hotel   |   8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045 (LAX Area)
Hotel amenities
Save Saved
You added Custom Hotel to your Saves list
Custom Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
70%
Ranked #79 of 323 hotels in Los Angeles
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
STNF Hong Kong, China
  • Overview
  • Reviews (984)
  • Photos (867)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (194)
  • Location
  • More
true
Write a Review

984 people have reviewed this hotel

Traveler rating
    322
    363
    170
    75
    54
See reviews for
175
283
154
166
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

I arrived late from HK after a 13hr flight and stayed one night before heading to LAX for a flight next early morning. Maybe I check-in late they give me a suite which I think basically is two rooms joining together as there are 2 identical bathroom. Although I only stayed for as few hours but it is very nice... More

Was this review helpful? Yes
San Francisco
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Not too long ago, this hotel was a dorm for Loyola Marymount. Not much has changed. There are no services. No room service at all. The restaurant and pool bar are one and the same. When the coastal fog comes in, you freeze. The rooms are college shabby, literally the bed was a mattress on the floor. Staff are useless.... More

Was this review helpful? Yes 3
Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

You get curious when you first see the hotel, has an European from the outside but the experience is not what it seems. I don’t mind paying for quality service but this was substandard. Room we stayed in was dirty and had bad odor. The noise level was average. After the night’s experience we didn’t opted for breakfast with Santa... More

Was this review helpful? Yes 1
Black Forest, Colorado
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We panned on staying two nights on 8/19/2014 but checked out on the following morning. The room 1018 felt dirty and smelly. The common areas also seemed like they weren't cleaned in a while. While it's close to the airport the neighborhood is questionable as someone at the adjacent Ralphs food store approached me and said that I need to... More

Was this review helpful? Yes 1
Spring Valley, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was a perfect hotel close to my son's college at Loyola Marymount University just 5 minutes away, the hotel was perfect not too big, the rooms are very clean and the beds are very comfortable. Nice small pool, outdoor bar and morning coffee/ breakfast restaurant, close to Venice beach, Santa Monica, restaurants and the freeway. Trent was very helpful... More

Was this review helpful? Yes 2
New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Very musty on all halls and in room.had to go outside to clear smell from my nose.Looks like a renovated dorm room.I refused to stay one nite even though staff tried to accomadate me with another smelly room.Do yourself a favor and keep looking

Was this review helpful? Yes 2
Veigne, France
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was comfortable and reasonably priced. Close to the airport (just 10 minutes normally!) but the shuttle service was very poor. I called from the airport at 10:05pm and was told that the bus would be there at 10:30pm latest. I called again at 10:45 and the bus finally arrived at 11:15pm. The reason/excuse - a new employee didn't... More

Was this review helpful? Yes 1
Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, My sincere apologies for the incident you encountered with our Shuttle Service. This is typically not the case, but July & August are peak travel months for us & the entire LAX Market is extremely busy. Wait times can be impacted by this at the Gates.....so sorry. We look forward to seeing you again soon. Sincerely, Rick... More

Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Breaking away from the typical Century Boulevard strip of LAX hotels Custom Hotel is a boutique hotel (smaller than standard room size) with a smartly designed space (not a postage stamp with no room to move either) just north of LAX. Excellent noise suppression from outside as traffic and aircraft noise was nonexistent. With free airport transportation and an easy... More

Was this review helpful? Yes
New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

...don't want to compromise on style, Custom Hotel is your place. This is my second time at Custom Hotel and it never disappoints if you know what to expect. We usually stay one night at Custom Hotel when we arrive late at night in LA, as it is by the LAX airport. The rooms are functional, basically with what you... More

Was this review helpful? Yes 1
Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Excellent comments, I will certainly share your Review with my Team....especially the Front Desk Team. We strive each & every day for excellence & it sounds like we hit the "mark" this trip for you. We look forward to hosting you again the next time you visit the LAX area. Sincerely, Rick B. Ross General Manager More

Holly Springs, North Carolina
Reviewer
4 reviews 4 reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Last spring my husband and I were visiting family in LA and we had a really early flight so decided to spend our last night in a hotel. What a delight this hotel was! It is a quirky, one-of-a-kind place that feels very European. The rooms are sparse but very comfortable and we enjoyed our dinner at the restaurant. Although... More

Was this review helpful? Yes
Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you so much for your kind words. We do have a very unique Boutique Hotel nestled between Lax, Marina Del Rey & Playa Del Rey.....not to mention some of the greatest Beaches in So Cal. Please come back soon, we would love to host you once again. Sincerely, Rick B. Ross General Manager More

Owners: What's your side of the story?
If you own or manage Custom Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Custom Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Tablet Hotels, Agoda, Tingo, BookIt.com, Travelocity, Hotels.com, Priceline, BookingOdigeoWL, Otel and Venere so you can book your Custom Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Custom Hotel Los Angeles

867 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (252)
Viewed
Hotel & grounds (28)
Viewed
Room/suite (85)
Viewed
View from room (11)
Viewed
Bathroom (38)
Viewed
Pool/beach area (17)
Viewed
Family/play areas (2)
Viewed
Dining (2)
Viewed
Other (69)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (593)
Viewed
Amenities (106)
Viewed
Elevated One Bedroom Suite (100)
Viewed
Elevated Two Bedroom Suite (148)
Viewed
Pool (38)
Viewed
Restaurants and Bars (58)
Viewed
Standard King Room (47)
Viewed
Standard Queen Room (59)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Los Angeles with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Green Hotel in Los Angeles #56 Business Hotel in Los Angeles #79 On the Beach Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] Custom Hotel is a pet friendly hotel. ... more   less 
Number of rooms
250

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Custom Hotel and other travelers.
1 question
Ask a question
Questions? Get answers from Custom Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer