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All 322 Los Angeles hotels

Custom Hotel

3.5 of 5 Hotel   |   8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045 (LAX Area)
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Ranked #72 of 322 hotels in Los Angeles
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed today
Midlifeupswing Newark, California
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945 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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English first
Newark, California
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

The definition of boutique hotel includes "comfortable" and "no frills." This is a pretty good description of the Custom Hotel. Friendly staff, clean, free wi-fi and just plain simple. Stayed here with my wife and daughter and a bunch of family for a wedding. Reading some of the other reviews, there are small "off" things that you'll notice...like no desk... More

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Top Contributor
51 reviews 51 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

Look, I'm going to be straight up, Custom Hotel isn't for everyone. It's an old joint that has been renovated to about 75% completion and the finish is sometimes a bit average, but overall it's awesome. The hotel has charm to it, the staff are incredibly tolerant of shenanigans and It has a pool with a terraced bar and cabanas.... More

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Leeds, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I'd like to think I'm not too fussy really; all I ask for is a comfortable bed and pillows, variable heating/cooling and cleanliness...most other things can be worked around. However, the room was far too stuffy and even though the air con was set as low as it would go (74f) there's no way on earth we achieved anything less... More

Was this review helpful? Yes 1
San Dimas, California
1 review
1 of 5 stars Reviewed 2 days ago NEW

How can I even begin to describe the underwhelming lack of customer service and care at the Custom Hotel. I rarely write scathing reviews, but this one is definitely merited. Upon arrival there is a $27/night fee for valet services. With no real valet services rendered, it's hard to understand why there is a charge for something I am not... More

Was this review helpful? Yes 1
Brooklyn, New York
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

I sometimes arrive at a hotel early. The fluidity of plane travel means that, occasionally, it just happens. Sometimes it's so early that you feel embarrassed to approach the front desk to ask if there's a room available. Other times, it's not a problem, and you don't even realise you're there before the official check in time. In either situation,... More

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel so desperately wants to be cool and chic. It's not. Rooms are small, pokey and have a permanent damp smell. They are decorated a little like a bad Ikea showroom. Bathroom has old suite with some new tiles. Lifts smell bad. We booked specifically so our children could use the pool after a long flight from Malaysia -... More

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18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Custom is an interesting place. You can't beat the location. It is easy to find when leaving LAX. After an issue with our rental car, we arrived at the Custom in the wee hours of the morning. The staff was very accommaditing and made sure that things went very smoothly so we could get some sleep. The room is... More

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Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you for your kind words about the Custom. Yes, the Hotel is very unique & has several qualities that definitely set us apart from the competition. The surrounding area is very "chic" & offers much to do for our Guests. We look forward to seeing you again soon. Safe Travels.... Sincerely, Rick B. Ross General Manager More

5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This is an old hotel with a lick of paint.Old bathroom fixtures and fittings. Made a big deal out of strobe lights which were a non event. Lots of people use the hotel to park their cars for LAX It does have an airport shuttle from LAX but you have to ring for a pick up. Inconvenient if you are... More

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Ames, Iowa, USA
Top Contributor
64 reviews 64 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I recently stayed at the Custom Hotel on a business trip to LA. The hotel itself is trying to be unique, but unique is not always a good thing. The bathrooms are tiny, though functional (and the shower works well). The bedroom is functional (and the bed comfortable), but the room is rather spartan. As a business meeting venue, we... More

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St. Petersburg, Florida
Top Contributor
78 reviews 78 reviews
43 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have never stayed at a hotel quit like this one. It almost feels like a time machine back to the 70's. The decorations and style if the rooms are very interesting, the beds are on the floor, TINY bathrooms and even changing color strobe lights are included. The transportation from the airport was my biggest complaint. The traffic at... More

Was this review helpful? Yes 1
Rick R, General Manager at Custom Hotel, responded to this review

Dear Valued Guest, Thank you for your generous Review. I'm sorry to hear about your Transportation issues at LAX. This is peak travel season & unfortunately many Tourists are experiencing this issue. The Hotel is located in a great area, so much to do & see....great Shopping, the Beach, etc. we hope to see you again soon. Regards, Rick B.... More

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Additional Information about Custom Hotel

Address: 8639 Lincoln Blvd, Westchester, Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Custom Hotel 3.5*
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Also Known As:
Custom Hotel Los Angeles

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Room/suite (85)
View from room (11)
Hotel & grounds (27)
Bathroom (38)
Pool/beach area (17)
Family/play areas (2)
Dining (2)
Other (60)

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Amenities (106)
Elevated One Bedroom Suite (100)
Elevated Two Bedroom Suite (148)
Pool (38)
Restaurants and Bars (58)
Standard King (47)
Standard Queen (59)
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Hotel & grounds (5)
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Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Green Hotel in Los Angeles #30 Best Value Hotel in Los Angeles #37 Business Hotel in Los Angeles
Hotel Class
Official Description (provided by the hotel)
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] Custom Hotel is a pet friendly hotel. ... more   less 
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