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InterContinental Los Angeles Century City

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2151 Avenue of the Stars, Los Angeles, CA 90067 (Formerly Park Hyatt Hotel)
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InterContinental Los Angeles Century City
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1,159 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for InterContinental Los Angeles Century City
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Sydney
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 13, 2012

Visited straight after a stay in the IC SF SOMO - well what a difference. The IC Century City is amazing - from the friendly and knowledgeable staff to the beautiful rooms, great pool and gym and the amazing lobby. They also have a town car that will take you up to a couple of miles around Century City for... More 

Was this review helpful? Yes 5
Salt Lake City, Utah
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 13, 2012

I love this hotel. I used to stay there every other week, but my business has not taken me to LA as much of late. The service is phenomenal. The staff is friendly and will bend over backwards to help. The lobby is stunning and I understand that they are renovating the rooms, but as they are they include flat... More 

Was this review helpful? Yes 2
Tacna, Arizona
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 9, 2012

I've been to hotels with more dramatic entries, faster elevators, larger rooms, more stylish restaurants -- but the LA Intercontinental combines all these elements into a beautifully balanced hotel that has few equals. I probably should give it 5 stars, but I'm taking off 1 star due to the location -- which (in typical LA fashion) requires a drive to... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2012

Great location! Not far from UCLA, Rodeo Dr. Minutes away from the mall, even complimentary hotel car! Valet was awesome! Wonderful customer service from the gentleman who opened my door down to the cute cashier with a fun name! Parking is a little pricey, but that's expected. Check-in was quick. Staff was welcoming. Had an issue with our shower so... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 2, 2012

A huge room, amazing service, quality room service and very helpful housekeeping staff. great car service and a location that is close enough to be handy but also not in the thick of things. Great recreational facilities.

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Brighton, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 1, 2012

firstly dislikes:- really disapponting perks from being an ambassador member with the intercontinental group. Had much better perks with other chains within the group ie. holiday inn and crowne plaza etc. I thought being an actual intercontinental hotel the benefits would be rewarded more there from loyalty. So no free breakfast- a big surprise.But a free film choice was given.... More 

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IHGCare, Guest Relations Manager at InterContinental Los Angeles Century City, responded to this review

Dear Happyegg29, Thank you for being an Ambassador Member and for leaving us your feedback. We are pleased you enjoyed your comfortable room accommodations as well as our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the accommodations received and for any... More 

Haverford, Pennsylvania
Level Contributor
839 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 490 helpful votes
3 of 5 stars Reviewed April 30, 2012

The hotel is located in the Century City area of Los Angeles, which is a good central location between Beverly Hills and Santa Monica. Although this hotel is just a bit out of the main area it feels a little isolated. It is surrounded by office buildings and apartments and really not an area a tourist would want to be... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at InterContinental Los Angeles Century City, responded to this review

Dear James S, Thank you for your recent stay, and providing feedback. I'm sorry you were disappointed with the hotel facilities, and layout. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, Ben J Case Manager IHG Care More 

York, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 28, 2012

This was the first hotel at the start of an eight week long road tour, we took three nights here to get over jet lag and have a Los Angeles experience. We couldn't have wished for a better hotel to start our holiday. The room was a corner one at the front from which we could see the Hollywood sign.... More 

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New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 26, 2012

I expected a lot more from an Intercontinental. While the lobby looks nice and the ballrooms were very recently renovated, the rooms are quite dated and disappointing. The layout of our room was strange - you couldn't leave the bathroom door open because if you opened the door to the room it would bang the bathroom door! Apparently this happened... More 

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IHGCare, Guest Relations Manager at InterContinental Los Angeles Century City, responded to this review

Dear FairGrader, Thank you for your feedback. We are pleased you liked our hotel location as well as our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry your room accommodations fell below your expectations. I appreciate your feedback as this is our best resource for improving guest services.... More 

Concord, Massachusetts
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed April 26, 2012

Prior to my stay at the Intercontinental, I had just come from a hotel in another city that had 1st class service and a spotless facility. The Intercontinental didn't fare so well on comparison. Service was okay, but fairly impersonal and brusque. When I was at the front desk for check-in and check-out, the staff who helped me took multiple... More 

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IHGCare, Guest Relations Manager at InterContinental Los Angeles Century City, responded to this review

Dear Clarkthehorse, Thank you for staying with us and leaving such a detailed review. We are deeply sorry you found our hotel less than satisfactory. We are deeply sorry the service you received as well as your room accommodations were less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We... More 

Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Room service(6)
  • Rodeo drive(5)
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