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Extended Stay America - Los Angeles - Woodland Hills

2.5 of 5
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20205 Ventura Boulevard, Los Angeles, CA 91364
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Extended Stay America - Los Angeles - Woodland Hills
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Ranked #275 of 339 Hotels in Los Angeles
A recent review
5 of 5 stars Reviewed December 8, 2014
Billsmith61313
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Los Angeles - Woodland Hills
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Great location. Awesome staff. Best value for your dollar. The location is right on Ventura in Woodland Hills, walking distance to a grocery, banks, restaurants, nail saloon, target, in & out, and Starbucks. It is a safe walk! Good neiborhood.

Was this review helpful? Yes 1
Honolulu, Hawaii, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

I really appreciate the ability to do some light cooking on a short stay away. I spent several nights here and was happy to have things go smoothly. The room was clean and when I requested kitchen supplies, they were brought up quickly. Reyna was kind, efficient, and helpful at the front desk. I wanted this location to be close... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us. I am proud of my team for providing you with GREAT guest service. I am glad to read that you were pleased with your kitchen during your stay. We always strive to provide our guests with the... More 

Atlanta, Georgia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 25, 2014

I was PUT in this hotel for a dance job i had to do in LA.The hotel wasn't clean at all and the water in out room wouldn't get hot.They told us that they had been having problems with the water.So we pretty much had to deal with it for about 3 days.I stayed here for the longest 2 and... More 

Was this review helpful? Yes 1

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San Luis Obispo, California
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common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 28, 2014

Checked in late in evening and received my requested room on the ground floor (I didn't want to have to deal with any stairs) for my one evening stay. Both then and in the morning, counter clerks were cordial and welcoming. I found the room very pleasant in decor and layout. The room had a couple of maintenance issues (such... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that there were some maintenance issues in your room. I have met with our maintenance staff to ensure these issues have been addressed. We are sorry for these issues; however, we are happy to read that we provided you with great... More 

Olympia, Washington
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed September 16, 2014

First let me say that the concept is a good one. We save a lot of money getting a room with cooking facilities. However, this place failed on several levels. On their web site, in red, it states that all the rooms are recently renovated. Really? The pictures I have supplied say otherwise. Mold, bedding falling apart, pillow stains, lamps... More 

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 26, 2014

This was the only hotel available in Woodland Hills, so it was this or sleeping on a park bench - I wish I had chosen the latter. My colleague and I experienced all of the horrors that others had previously, dirty bed linen, missing or dirty towels. I slept on the chair in my room as it seemed to be... More 

Was this review helpful? Yes 2
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 23, 2014

I am here for a long time. The room said non-smoking, but all the cigarette butts said different. So did the sheets that had cigarette burns in them. The tub was not cleaned. Hair on the wall, and still after the one weekly cleaning there was? Also, there is a picture of a guest here enjoying cooking over a home... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 18, 2014

I requested a room on the main floor near an exit to accommodate taking my dogs in and out so they of course put me on the 3rd floor in the middle of the hallway. Good start to my stay. It only got worse. They make you carry your own box of kitchen stuff? Unbelievable! The hallways and stairwells were... More 

Was this review helpful? Yes 3
Chino Hills, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 17, 2014

Don't stay here! I booked a room for my daughter so she could go to a job interview. They gave her a smoking room (reserved non-smoking) which had one towel, dirty linens, broken outlets, broken frig, no blow dryer, broken iron, no shampoo, no conditioner, etc. The front desk was unresponsive. I will never use Extended Stay America again! It... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Timothy - We read you review and would like to take a moment to personally respond. The situation you described regarding the state of your daughter's room is truly regrettable. We are very sorry for your experience. We will be working with our housekeeping staff to ensure every room is cleaned and stocked properly. We will also review your feedback... More 

Belle Mead, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 20, 2014

The rooms are dirty, especially the carpet, it has got dirty spots all over the room. The toilet does not have an exhaust. The receptionist says that the entire hotel does not have exhausts in the toilets. The hotel provides utensils which have dirty spots all over. Over all this is the worst place i have stayed. The dustbin was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your room was not up to our standards. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you very much for... More 

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