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Extended Stay America - Los Angeles - Woodland Hills

2.5 of 5
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20205 Ventura Boulevard, Los Angeles, CA 91364
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Extended Stay America - Los Angeles - Woodland Hills
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Ranked #248 of 338 Hotels in Los Angeles
A recent review
5 of 5 stars Reviewed December 8, 2014
Billsmith61313
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67 reviews from our community

Traveler rating
    22
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    7
    5
    24
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6
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cambria, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The place was clearly understaffed and in need of serious cleaning. Our entry to the 2nd floor was met with the smell of the trash room which was overflowing as well as all of the other trash receptacles on the property. It smelled like a bar trashcan when smoking was allowed indoors. The poor rep at the counter was so... More 

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ft lauderdale fl
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

If u came here just ask for first floor or bring your own elevator. I could not believe when the elevator broke, nobody fix it for almost a week. Also, nobody cleans, breakfast many times I got no coffee!, one day I saw what appear 2 homeless guys getting breakfast too. With no coffee of course.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the elevator being out of service is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken the proper steps to ensure your experience is not repeated. Your feedback... More 

New Port Richey, Florida
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I chose thus hotel because I stayed there in August 2014 and found it a great value for a long term stay, and even though it was far from luxurious it was clean. This trip in Aoril 2015 was completely different - my room had no shower curtain and the electric outlet in the kitchenette was broken - neither was... More 

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Phoenix, Arizona
1 review
2 of 5 stars Reviewed March 23, 2015

I had high hopes when booking this hotel. I needed a property close to Northridge, and the price seemed right. However, this hotel needs to make *several* improvements in order to live up to its promise. First off, the front-desk staff needs to be retrained. The young man at the front desk upon check-in didn't have what I would call... More 

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Los Angeles, CA
Top Contributor
54 reviews 54 reviews
33 hotel reviews
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed March 20, 2015

I made the GRAND mistake of not reading the reviews here before booking. If you're looking for something out of a Tim Burton nightmare, here it is! Upon arrival I was greeted by a barking Rotweiller straight out of the movie "The Omen" Then there were midgets and tall people with no teeth. The place is as advertised. About as... More 

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1 review
1 of 5 stars Reviewed March 3, 2015 via mobile

The service at this extended was horrible and the cleanliness was a complete fail. The sheets on my bed were clearly unwashed from the guest before me and every surface felt unwashed. They were under staffed and had low standards of customer service. Don't go here!! For a few extra dollars I stayed at the Marriott in the area the... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Great location. Awesome staff. Best value for your dollar. The location is right on Ventura in Woodland Hills, walking distance to a grocery, banks, restaurants, nail saloon, target, in & out, and Starbucks. It is a safe walk! Good neiborhood.

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Honolulu, Hawaii, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

I really appreciate the ability to do some light cooking on a short stay away. I spent several nights here and was happy to have things go smoothly. The room was clean and when I requested kitchen supplies, they were brought up quickly. Reyna was kind, efficient, and helpful at the front desk. I wanted this location to be close... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us. I am proud of my team for providing you with GREAT guest service. I am glad to read that you were pleased with your kitchen during your stay. We always strive to provide our guests with the... More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 25, 2014

I was PUT in this hotel for a dance job i had to do in LA.The hotel wasn't clean at all and the water in out room wouldn't get hot.They told us that they had been having problems with the water.So we pretty much had to deal with it for about 3 days.I stayed here for the longest 2 and... More 

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San Luis Obispo, California
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 28, 2014

Checked in late in evening and received my requested room on the ground floor (I didn't want to have to deal with any stairs) for my one evening stay. Both then and in the morning, counter clerks were cordial and welcoming. I found the room very pleasant in decor and layout. The room had a couple of maintenance issues (such... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that there were some maintenance issues in your room. I have met with our maintenance staff to ensure these issues have been addressed. We are sorry for these issues; however, we are happy to read that we provided you with great... More 

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