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Extended Stay America - Los Angeles - Woodland Hills

2.5 of 5
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20205 Ventura Boulevard, Los Angeles, CA 91364
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Extended Stay America - Los Angeles - Woodland Hills
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Ranked #276 of 339 Hotels in Los Angeles
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72 Reviews from our TripAdvisor Community

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Traveler rating
    22
    9
    8
    5
    28
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7
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (33)
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Temecula, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a waste of money! Blood stains on our sheets, cig burns on the yellow tinted cover (which is supposed to be white) NASTY pillows, uncleaned bathroom- They obviously do not believe in bleach or cleaning- and when I called to get new sheets, they made me go get the sheets myself and then thoseeeee were dirty too!!!!! and never... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Your review for our hotel was recently brought to my attention. The items you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be more diligent in inspecting rooms to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope... More 

El Dorado Hills, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015

I don't usually write reviews but I just had to post something on this hotel. We went today with a reservation for a room with 2 double beds. For some reason in the hotel computer they only had us with one bed. The hotel General Manager called the 800 number to see if there was any thing they could do.... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry for your experience at check-in. To uphold our company’s high standards, our staff will be undergoing additional training to ensure your experience is not repeated. I really appreciate you bringing this to our attention. If you would... More 

Travelers are raving about these Los Angeles hotels

1 review
1 of 5 stars Reviewed May 12, 2015

I'll get right to it. This is without question the filthiest hotel I have ever stayed in. No pillow cases on the filthy, cigarette smoke smelling pillows. Human hair on the towels, kitchen and bathroom floors looked like they had not been cleaned in years. Walls are paper thin and we could hear the people next door in casual conversation.... More 

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A TripAdvisor Member
1 of 5 stars Reviewed April 30, 2015

My friends made a reservation from overseas to stay in that hotel for 3 weeks,since they don't speak English well I went along with them to checking them in.... The front office person did not know what to do, I guess it was his first day there so everything I asked him, he had to ask his manager. The manager... More 

Was this review helpful? Yes 1
Cambria, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 21, 2015

The place was clearly understaffed and in need of serious cleaning. Our entry to the 2nd floor was met with the smell of the trash room which was overflowing as well as all of the other trash receptacles on the property. It smelled like a bar trashcan when smoking was allowed indoors. The poor rep at the counter was so... More 

Was this review helpful? Yes 2
ft lauderdale fl
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 16, 2015

If u came here just ask for first floor or bring your own elevator. I could not believe when the elevator broke, nobody fix it for almost a week. Also, nobody cleans, breakfast many times I got no coffee!, one day I saw what appear 2 homeless guys getting breakfast too. With no coffee of course.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the elevator being out of service is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken the proper steps to ensure your experience is not repeated. Your feedback... More 

New Port Richey, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 15, 2015 via mobile

I chose thus hotel because I stayed there in August 2014 and found it a great value for a long term stay, and even though it was far from luxurious it was clean. This trip in Aoril 2015 was completely different - my room had no shower curtain and the electric outlet in the kitchenette was broken - neither was... More 

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
2 of 5 stars Reviewed March 23, 2015

I had high hopes when booking this hotel. I needed a property close to Northridge, and the price seemed right. However, this hotel needs to make *several* improvements in order to live up to its promise. First off, the front-desk staff needs to be retrained. The young man at the front desk upon check-in didn't have what I would call... More 

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Los Angeles, CA
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
1 of 5 stars Reviewed March 20, 2015

I made the GRAND mistake of not reading the reviews here before booking. If you're looking for something out of a Tim Burton nightmare, here it is! Upon arrival I was greeted by a barking Rotweiller straight out of the movie "The Omen" Then there were midgets and tall people with no teeth. The place is as advertised. About as... More 

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1 review
1 of 5 stars Reviewed March 3, 2015 via mobile

The service at this extended was horrible and the cleanliness was a complete fail. The sheets on my bed were clearly unwashed from the guest before me and every surface felt unwashed. They were under staffed and had low standards of customer service. Don't go here!! For a few extra dollars I stayed at the Marriott in the area the... More 

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