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Extended Stay America - Los Angeles - Woodland Hills

2.5 of 5 Hotel   |   20205 Ventura Boulevard, Los Angeles, CA 91364
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Ranked #218 of 323 Hotels in Los Angeles
A recent review
3 of 5 stars reviewed 3 days ago
Suzelle San Luis Obispo, California
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58 reviews from our community

Traveler rating
    21
    9
    6
    3
    19
See reviews for
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5
10
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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San Luis Obispo, California
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Checked in late in evening and received my requested room on the ground floor (I didn't want to have to deal with any stairs) for my one evening stay. Both then and in the morning, counter clerks were cordial and welcoming. I found the room very pleasant in decor and layout. The room had a couple of maintenance issues (such... More

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Olympia, Washington
Top Contributor
79 reviews 79 reviews
36 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First let me say that the concept is a good one. We save a lot of money getting a room with cooking facilities. However, this place failed on several levels. On their web site, in red, it states that all the rooms are recently renovated. Really? The pictures I have supplied say otherwise. Mold, bedding falling apart, pillow stains, lamps... More

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Miami, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2014

This was the only hotel available in Woodland Hills, so it was this or sleeping on a park bench - I wish I had chosen the latter. My colleague and I experienced all of the horrors that others had previously, dirty bed linen, missing or dirty towels. I slept on the chair in my room as it seemed to be... More

Was this review helpful? Yes 1
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 23, 2014

I am here for a long time. The room said non-smoking, but all the cigarette butts said different. So did the sheets that had cigarette burns in them. The tub was not cleaned. Hair on the wall, and still after the one weekly cleaning there was? Also, there is a picture of a guest here enjoying cooking over a home... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 18, 2014

I requested a room on the main floor near an exit to accommodate taking my dogs in and out so they of course put me on the 3rd floor in the middle of the hallway. Good start to my stay. It only got worse. They make you carry your own box of kitchen stuff? Unbelievable! The hallways and stairwells were... More

Was this review helpful? Yes 3
Chino Hills, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 17, 2014

Don't stay here! I booked a room for my daughter so she could go to a job interview. They gave her a smoking room (reserved non-smoking) which had one towel, dirty linens, broken outlets, broken frig, no blow dryer, broken iron, no shampoo, no conditioner, etc. The front desk was unresponsive. I will never use Extended Stay America again! It... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Timothy - We read you review and would like to take a moment to personally respond. The situation you described regarding the state of your daughter's room is truly regrettable. We are very sorry for your experience. We will be working with our housekeeping staff to ensure every room is cleaned and stocked properly. We will also review your feedback... More

Belle Mead, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 20, 2014

The rooms are dirty, especially the carpet, it has got dirty spots all over the room. The toilet does not have an exhaust. The receptionist says that the entire hotel does not have exhausts in the toilets. The hotel provides utensils which have dirty spots all over. Over all this is the worst place i have stayed. The dustbin was... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for your recent review of your stay. I am so disappointed that your room was not up to our standards. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you very much for... More

Murrieta, California, United States
1 review
1 of 5 stars Reviewed June 17, 2014 via mobile

Booked a king suite over a month in advance and when I arrived they gave me a queen and told me a king was not available... yet my friend, who booked days later than I did, got his king suite. There were no towels or soap in my room (and the towel situation was the same for many of us... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home and I am disappointed to hear that your stay did not meet your expectations. We strive to provide exemplary service and a home away from home for all of our guests and would like you to know that we have... More

Kitty Hawk, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2014

We have stayed several days and each day has a different unpleasant odor in the elevator and hallways. There are no drink cups (even in the bathroom) unless you request a cookware pack. The towels are very coarse. Our bathtub had a drip that was not fixed in spite of multiple requests for maintenance. The "on the go" breakfast was... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2014

ESA has a full kitchenette in each suite and a 60 day agreement that reduces the daily rate to one that is well below a Travel Lodge. The manager Shanena is excellent. I definitely recommend this ESA.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to know that you enjoyed your stay with us. We try to make our guest feel during their stay that ESA is their home away from home and I am glad that we were able to accomplish that with you. Once more, thank... More

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Additional Information about Extended Stay America - Los Angeles - Woodland Hills

Address: 20205 Ventura Boulevard, Los Angeles, CA 91364
Phone Number:
Location: United States > California > Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Woodland Hills 2.5*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Extended Stay, Orbitz, Expedia, Odigeo and Tingo so you can book your Extended Stay America - Los Angeles - Woodland Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Los Angeles / Woodland Hills Hotel Los Angeles
Los Angeles Extended Stay
Extended Stay Los Angeles

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