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Extended Stay America - Los Angeles - Woodland Hills

2.5 of 5
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20205 Ventura Boulevard, Los Angeles, CA 91364
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1 room 1 guest
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Extended Stay America - Los Angeles - Woodland Hills
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77 Reviews from our TripAdvisor Community

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Traveler rating
    22
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    9
    6
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (33)
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California
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Like the title implies: there was not much expected and not much delivered either. We've stayed at extended stay hotels in the past and we go back for convenience and economy. Nothing else. With the expectations set this location was just on par. The staff was polite. The room had been cleaned. The linen had been laundered. I'd like to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad we were able to provide you with a comfortable stay overall at a reasonable rate. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

Stayed only one night thank goodness!!! Although the staff was very friendly and efficient the hotel was horrible! Dirty carpet throughout ! The rooms smelled of body odor or onions! Not sure! Bathroom had no toilet paper! Only 2 towels ! No hand towels or washcloths! No soap or amenities! No hair dryer ! Kitchen had nothing and greasy stove... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m happy to hear your comments about our staff; however, the condition of the room you described is unacceptable, and I sincerely apologize for your experience. While we no longer keep dishes in guest rooms, these items are available upon request. Hair dryers and additional... More 

San Jacinto, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The wife and I were doing some diving out of Ventura this last weekend and needed an inexpensive, but clean and safe place to stay for 2 nights. The Extended Stay fit the bill for us. We booked it through Hotwire for a much better rate than most of the surrounding, comparable properties. Overall, the place was fine. Ample parking... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the maintenance issues you experienced. We are sorry for this issue, but are happy to read that we provided you with a great stay overall. The staff and I would like to thank you again for posting your review. We... More 

Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 4 weeks ago

2 of the 3 rooms we had for our family members were missing the smoke detectors with just wires hanging out of the wall. The air conditioning in one room was not functioning and they couldn't fix it. They did comp one of the 3 rooms for 2 nights but I would have rather had at least a decent room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the maintenance issues you experienced. As this hotel’s manager, I can assure you that I am working with our staff to ensure we are diligently inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will... More 

Phoenix
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

It's just beyond words that a place like this can get away with charging for rooms in the condition that my room was in. There should be an inspection that hotels/motels should go through and get rated just like restaurants given that any unsanitary condition of hotels/motels can also make people sick. There are too, too many issues to list... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the hotel's condition is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be checking the rooms personally ensure your experience is not repeated. The staff and I appreciate... More 

Temecula, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 5, 2015

What a waste of money! Blood stains on our sheets, cig burns on the yellow tinted cover (which is supposed to be white) NASTY pillows, uncleaned bathroom- They obviously do not believe in bleach or cleaning- and when I called to get new sheets, they made me go get the sheets myself and then thoseeeee were dirty too!!!!! and never... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Your review for our hotel was recently brought to my attention. The items you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be more diligent in inspecting rooms to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope... More 

El Dorado Hills, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2015

I don't usually write reviews but I just had to post something on this hotel. We went today with a reservation for a room with 2 double beds. For some reason in the hotel computer they only had us with one bed. The hotel General Manager called the 800 number to see if there was any thing they could do.... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry for your experience at check-in. To uphold our company’s high standards, our staff will be undergoing additional training to ensure your experience is not repeated. I really appreciate you bringing this to our attention. If you would... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 12, 2015

I'll get right to it. This is without question the filthiest hotel I have ever stayed in. No pillow cases on the filthy, cigarette smoke smelling pillows. Human hair on the towels, kitchen and bathroom floors looked like they had not been cleaned in years. Walls are paper thin and we could hear the people next door in casual conversation.... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed April 30, 2015

My friends made a reservation from overseas to stay in that hotel for 3 weeks,since they don't speak English well I went along with them to checking them in.... The front office person did not know what to do, I guess it was his first day there so everything I asked him, he had to ask his manager. The manager... More 

Was this review helpful? Yes 2
Cambria, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 21, 2015

The place was clearly understaffed and in need of serious cleaning. Our entry to the 2nd floor was met with the smell of the trash room which was overflowing as well as all of the other trash receptacles on the property. It smelled like a bar trashcan when smoking was allowed indoors. The poor rep at the counter was so... More 

Was this review helpful? Yes 3
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