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The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate

#177 of 340 Hotels in Los Angeles
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6225 W. Century Blvd., Los Angeles, CA 90045 (Formerly Radisson Hotel at Los Angeles Airport)
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The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate
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The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate
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1,924 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Geelong, Australia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Close to airport, 5 minute free shuttle leaving about every 15 minutes. Rooms spacious and clean but in need of an upgrade, wall paper lifting behind the toilet near shower and coffee stain on the carpet. We arrived late and left early so satisfied our needs. Beds comfortable and good showers. Did not have breakfast. Quiet.

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Brisbane, Australia
Top Contributor
157 reviews 157 reviews
67 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was concerned after booking a one-night stay at this hotel on an online website, after reading some questionable reviews. So sent the hotel customer relations staff an email a week before my arrival. They replied within a couple of days, advising that subject to availability they'd try to put me in an upper floor room, with flat screen TV and... More 

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ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Thank you for taking the time to complete a review on Trip Advisor! Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 4-star experience at our hotel! Your compliment and comments are much appreciated and we look forward to see you come back and visit us again in the near future!... More 

Mount Vernon, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

In the middle of May I stayed here and called the front desk,and other numbers many times, no answer. My girl friend called for directions, no answer. They were busy. Stayed here again on the way home from a trip...no water in the shower and no hot water in the sink. And at 1:30 am we were not calling maintenance... More 

Was this review helpful? Yes
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with our current hotel condition prior our future renovations and with our customer service. Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing... More 

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Lompoc, California
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for 1 night while waiting for a flight in the morning. There is a Purple Dot parking structure right out the door so parking was a breeze. The hotel itself was nice there are a couple restaurants and a decent bar on the ground floor. Airport shuttles run every 10 minutes 24 hours a day. There is... More 

Was this review helpful? Yes
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 4-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! However, we do apologize for the pool currently going under renovations and that being an... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

I've been staying at this hotel for 7 days with a friend. Through out our entire stay we have dealt with a TERRIBLE staff. On the first night of our stay we ordered room service and were delivered burnt food, and were charged 26 $ for each entree. When we called to complain we dealt with a very rude employee... More 

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ConcourseManager, Front Office Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Hello Ms. Stahle, Thank you for taking the time to write a review. I am saddened to see that the details of your stay and our interaction have changed since we last spoke at length. You were provided one night of compensation for the issues faced during your first night to which you agreed too and were more than happy... More 

Chicago, Illinois, Usa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The shower was the BEST ever! Great back massage from it, plus ample hot water! Coffee maker in the room! So clean and neat! Bed was terrific and super clean and comfortable!!!! View was awesome! Parking was easy. Rugs are clean! Room was spotless! Housekeeping and front desk were all so friendly and helpful too! So peaceful and quiet. I... More 

Was this review helpful? Yes 1
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Dear Lisa: Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 5-star experience at our hotel! Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the hotel rebrand and renovation plans include a major transformation... More 

Fountain Hills, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at The Concourse several times because it is very close to LAX. The Hotel is under construction and will become a premiere hotel in the LAX area. Right now the rooms are average. The lobby and bar area are very nice for being in transition and the price is fair. I am looking forward to the staying... More 

Was this review helpful? Yes 1
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Thank you for taking the time to complete a review on Trip Advisor! On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with our current hotel condition prior our future renovations. Our hotel is currently going through the transition to meet all... More 

San Jose del Cabo, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel now twice and the second time was not good as I'm a diabetic and need to put my insulin in the frig, so I get in from Maui which is a long flight and get in at midnight tiered so check in go to room and put my insulin the frig and go to sleep,... More 

Was this review helpful? Yes 1
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with the refrigerator in your guest room. Our hotel is currently going through the transition to meet all Hyatt brand standards and we will be undergoing an extensive $57 million dollar renovation, the... More 

Portsmouth, United Kingdom
Top Contributor
52 reviews 52 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Spent our final night in California at the Concourse. It is handy for LAX and if you love to watch planes land and take off ask for a room at the back. The pool was out of action and parts of the hotel are in dire need of updating. Restaurant is expensive but bar area does reasonably-priced food. Breakfast is... More 

Was this review helpful? Yes 1
ConcourseMangr, Manager at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Thank you for taking the time to complete a review on Trip Advisor! On behalf of our entire staff at The Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel with our current hotel condition prior our future renovations. Our hotel is currently going through the transition to meet all... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Only stayed here for the evening/night as had a flight to catch at 5am so checked out at 3am.. The free airport shuttle service is brilliant and the staff on the front desk were helpful and friendly. The rooms were just what we needed after a few days camping, very comfortable beds, good shower, clean and quiet rooms. I would... More 

Was this review helpful? Yes 2
ConcourseMangr, Owner at The Concourse Hotel at Los Angeles Airport - A Hyatt Affiliate, responded to this review

Thank you for your review! It is always great to hear our guests feel welcomed and enjoy a 5-star experience at our hotel! Your compliment is much appreciated and we look forward to see you come back and visit us again in the near future! Our hotel is currently going through the transition to meet all Hyatt brand standards and... More 

Hotel Review Summarization

What travelers say

  • Sleep number bed(17)
  • Valet parking(8)
  • Free shuttle(7)
  • Very nice(5)
  • Next morning(4)
  • Friendly and helpful(3)
  • Night stay(3)
  • Rooms are clean(3)
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376 photos of this hotel

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