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Four Points by Sheraton Los Angeles International Airport

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9750 Airport Blvd, Los Angeles, CA 90045
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Four Points by Sheraton Los Angeles International Airport
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Four Points by Sheraton Los Angeles International Airport
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2,389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Four Points by Sheraton Los Angeles International Airport
See the most recent reviews
San Francisco, California
2 reviews
4 of 5 stars Reviewed July 11, 2011

We had a great time! When we arrived to the Four Points by Sheraton, we encountered a little mix up. We where given a room that was ironically our telephone area code back home. Room 415. Unfortunately when we went up to our room, our room was not available. A do not disturb sign was dangling from the door nub.... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 7, 2011

so I got there and was "checked in " by someone who did not know what he was doing. he asked for my address and other personal information and then took my credit card. we were then sent to the Incorrect room and was embarrassed to find someone was actually staying in the room he sent us to. we then... More 

Was this review helpful? Yes 1

Travelers are raving about these Los Angeles hotels

1 review
3 of 5 stars Reviewed July 6, 2011

On the first night my room was double booked and we had a hotel guest coming to our door trying to get in. On second night we came back to our room made up, very clean, but ac on full blast to an uncomfortable level. Finally parking was $19 a night which I think is highway robbery,.

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Santa Cruz
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 5, 2011

As a Starwood preferred guest, I've stayed at this property multiple times, and every time I had a great experience! I came to expect indifference in big impersonal airport hotels, but this property really stands out because of caring and professional staff members. For example, not only an amazing conceirge Tereza Martinez arranged a car to take me and my... More 

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Buffalo, Minnesota
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 5, 2011

This is our 3rd time staying here, and we have enjoyed it every time. Four Points makes it very easy: you can be in your hotel room 20 minutes after you get your luggage! The pool area is nice, restaurants serve good food, and everything is good value. We walked one block to catch the trolley bus to Manhatten Beach,... More 

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Upland, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2011

We stayed at the Four Points for only one night because of an early flight out of LAX and their park and fly. Nice hotel..rooms were great, confortable beds, very clean. Loved the idea that when we returned from our trip, we hop onto the shuttle back to the hotel and get our car and then home. Park and fly... More 

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Naples, Florida
1 review
2 of 5 stars Reviewed July 1, 2011

Nice staff but, man, this hotel smelled horrible. The lobby was fine, but our floor and room smelled like they used to be smoking rooms or something. The night before we'd stayed at a Westin in Pasadena and really missed it. We won't be staying at this Sheraton again (only because of the smell)...

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Bakersfield, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2011

Good service, clean room, quiet. They state the shuttle bus runs every 15 minutes. We had to wait 30 minutes at 5 am. It did show up with a bus full of people. Best to expect a wait of 30 minutes in the morning.

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PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for taking the time to write us a great and helpful review. We passed on your comments to the shuttle company that runs the LAX transportation for all the large hotels at LAX. They are contractually held to 15 minute wait times 24/7 so your comments are really helpful. Hope to be welcoming you back soon! Best, Phil GM More 

Garland, Texas
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 30, 2011

We had a pleasant and warm welcome by front office personnel. I asked the receiving executive to check double queen bed instead of king bed, no problem I got it instantly. The room is spacious and clean and at the price I paid this is good deal! ! I attended my daughters graduation at Staples Center and drop her at... More 

Was this review helpful? Yes 1
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Congratulations to you and your daughter!!! Thanks for the fantastic comments! You really made our day. I'm thrilled we were able to find your daughter's phone and get it back to her. Hope to be welcoming you back soon! Best, Phil GM More 

Bakersfield, California
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 28, 2011

The entire hotel staff appeared to me to have always had a "ready to serve their customers" attitude or approach on the very top of their minds and efforts = 100% of the time.

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PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

It's funny, we talk alot about happiness these days in our associate meetings and orientations. What makes us happy as human beings is making the people around us happy. Being positive minded and compassionate is really the crux of happiness and to real customer service. I'm super gratified to see that come through during your stay. Sometimes we focus on... More 

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