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Four Points by Sheraton Los Angeles International Airport

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9750 Airport Blvd, Los Angeles, CA 90045
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Four Points by Sheraton Los Angeles International Airport
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Four Points by Sheraton Los Angeles International Airport
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2,381 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Four Points by Sheraton Los Angeles International Airport
See the most recent reviews
Adelaide, Australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed at the Four Points LAX three times now. We generally stay for one night to break our journey or simply because we can't get connecting flights. The LAX shuttle bus service is excellent (as it is to all LAX hotels). The Four Points is above average for a business class hotel in the LAX area and subject to... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the Four Points LAX is always great. I stay in the area at least 6 or 7 times a year and I never had a single problem. Do not hesitate to book your stay here the next time you are in the LAX area.

Was this review helpful? Yes 1
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for both your loyalty and the great review. Glad you keep finding exactly what you're looking for a Four Points LAX. More 

Lafayette, Colorado
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had two rooms in this hotel for 3 days. One of the rooms didn't have shampoo, and conditioner and refrigerator. After we contacted them about it, they added shampoo, but didn't add conditioner. We also had a billing issue. We had an unknown charge that we never got receipt. So I have been tried to call them several times... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I really appreciate you letting us know about your stay. We recently installed the dispensers and clearly have some work to do regarding our efficiency, Regarding your bill, please email me at peter.kolla@fourpointslax.com and I'll be sure to get the matter resolved. My apologies for the inconvenience. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Myself, my partner and my sister in law stayed here in January for 9 nights. This had been our first time to America so we were very unfamiliar of what we were actually doing, where we were going etc. Staff were very very helpful especially at the concierge. I can't remember the guys name, he was of African-American decent (I'm... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for the smiley face! It sounds like Musie helped you out at the concierge desk, I'll be sure to share your comments with him. Really glad you found everything clean and accommodating. We have started some renovations, carpet and wall coverings are forthcoming. Thanks again. More 

Copenhagen, Denmark
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing much to tell. Average hotel. Airport area. Nothing stood out to me except for the unusually bad coffee at the hotel cafe. Seriously. I opted for the Starbucks inside another hotel on the next block.

Was this review helpful? Yes 2
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for the review and letting us know about the coffee, we'll take another look at it. There have been a lot of improvements both to the hotel and the surrounding area, more to come as well. Hope to see you again. More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stay there for almost 11 hours after long haul flight from Hong Kong. Experience, opinion and impression : very near to LAX airport, reach there using hotel airport shuttle running around the clock. very classic hotel. hotel staff efficient and want to help they have several meeting rooms, it is also conference hotel I suppose. lobby bar seems busy. saw... More 

Was this review helpful? Yes 1
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I really appreciate the review and comments. Glad we were able to get you into a Jr. Suite. Hopefully next time you'll have more time to enjoy our heated pool and Brewster's where you can try several beers from our list of over 100! More 

Honolulu
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The only reason I am giving this place a four-star rating is simply because of the parking situation. The lot is small and you may not be able to find a parking stall. The attendants, however, are awesome and help you as best as they can. If you, unfortunately, get stuck behind an idiot that didn't obtain their parking pass,... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for recognizing our staff, it really goes a long way and my apologies for your parking challenges. More 

London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife had her passport stolen in Palm Springs so we had to find weekend accommodation to await the Consulate opening on the Monday in LA. We simply looked at a list at the airport and my wife phoned and booked and we arrived an hour later. The room was fine with a TV mini fridge and all that you... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for the 4 Star review. Really glad that we were able to help you out in a pinch. Hope everything worked out with the passport. Please keep us in mind next time you're flying through LAX. More 

Level Contributor
109 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You're paying for convenience - not ambiance. Staff was courteous. Hotel is very dated. Rooms are small. Bathroom was very small. Elevators were slow. Bar had a great variety of beers. Shuttle runs 24 hours but stops at multiple locations. Plan accordingly.

Was this review helpful? Yes 2
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for the review. We have started some renovations so please look for those updates. We currently do not have any construction going on and won't through the summer but the lobby's looking great. By way of an explanation, the shuttle makes one stop next door when leaving the hotel but heads right hear on the way out of LAX. More 

Dallas, TX
Level Contributor
99 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived on a Saturday morning around 2am just for one night before heading on to travels in the morning. Check-in was down because the hotel was doing their nightly batch process. It might be a good idea to have a contingency plan since this is an airport hotel. Making your guests wait 20 minutes to check-in at 2am isn't... More 

Was this review helpful? Yes 1
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for your feedback and I truly apologize for your delayed check-in. We strive to ensure that our guests are able to arrive and check-in as fast and as smoothly as possible, at any time of day; so I will be sure we address with our team appropriately. Now that our new front desk is complete and located back... More 

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