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Four Points by Sheraton Los Angeles International Airport

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9750 Airport Blvd, Los Angeles, CA 90045
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Four Points by Sheraton Los Angeles International Airport
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Four Points by Sheraton Los Angeles International Airport
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2,303 reviews from our community

Traveler rating
    700
    734
    483
    238
    148
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We only stayed overnight one night in order to catch a flight out early the next morning. Our Starwood Preferred Guest room on the 5th floor was old and dated and needed remodeling. We didn't use any of the facilities so no comment there... The location is excellent-only a few blocks from LAX and the service at the front desk... More 

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Hong Kong, China
Top Contributor
281 reviews 281 reviews
166 hotel reviews
629 helpful votes 629 helpful votes
3 of 5 stars Reviewed yesterday NEW

I arrived at LA airport at around 11pm and it took me too long (~30 mins) to have the free shuttle pickup. When I was waiting at the courtesy pick up zone, I could see shuttle of other hotels for a number of times eg Hilton ~4 times, Crowne Plaza ~4 times, Sheraton (not this Four Points by Sheraton) ~... More 

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Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Good hotel for an airport stay-over. Biggest disappointment the restaurant was closed for lunch.... my cousins and 86 yr old uncle had driven 2 hrs from San Diego to see me in transit from Australia to Cartagena/Colombia and i'd specifically booked a Sheraton expecting normal facilities. The pool area also had no open bar/food service despite 85 deg F temp's.... More 

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Top Contributor
60 reviews 60 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Details, Details, Details. This property has, for the most part, figured out that details are important to customers. Check-in, quick, painless, with a friendly smile, key and go. Concierge staff ready and willing to assist with baggage. Rooms spacious, clean and yes, SOUNDPROOF. When I looked out the window, there it was LAX airstrip without the noise of an airport.... More 

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Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived here from a long flight and in the early hours of the morning. The staff were very welcoming and efficient and we were quickly checked in. The room was a very good size and the bathroom had every amenity. The beds were super comfortable and the room was very quiet. Was an added bonus to awake the next morning... More 

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Joshua Tree, California
Top Contributor
282 reviews 282 reviews
78 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 1 week ago

Yes, it is little older. but the service is excellent. check in seamless, especially juan at front desk-restaurant nothing special, but the bar and surroundings are fine. pool is clean and warm. plenty of parking, for long term check out their specials. I always stay here before leaving from lax. you can open the windows ,which for me is great... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for the 5 Star Review. We really appreciate your loyalty and look forward to seeing you next time. Travel well. More 

Snowmass Village, Colorado
Top Contributor
134 reviews 134 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 1 week ago

Close to airport with free shuttle: that's why we stayed there. No free breakfast, lousy coffee maker in the room, no free parking. Our room had broken tiles in the bath and other features in real need of attention. The staff was all excellent and trying very hard. Sheraton just needs to pour a bunch of money into the place.

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thanks for recognizing our staff, we really appreciate it! We're in the process of some upgrades and look forward to a second chance to get it right for you. Hope to see you again. More 

Saint Louis, Missouri
Contributor
18 reviews 18 reviews
17 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 1 week ago

I debated on a 2 or 3 star rating, would have assigned 2 1/2 if possible. I stayed here for work only one night (thankfully). On the plus side, the staff is quite friendly and helpful, and the lobby is nice. The room however left much to be desired. This property is in severe need of a facelift. The building... More 

Was this review helpful? Yes 1
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for letting us know about your stay. I am thrilled that you found everyone to be helpful and friendly, we keep trying for those extra stars! I know what you're saying about the room in which you stayed, however, not all of them have the window to the corridor layout, only the Traditional rooms. Next time book a... More 

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Four Points for one night between flights. The hotel is really close to the airport - maybe a 10min drive on the hotel's airport shuttle. The room itself was great. Nice and clean. Spacious enough for 2 adults and 2 children. Beds and pillows were comfortable. The food in the restaurant downstairs was really nice and they... More 

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peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you! Really glad that you enjoyed your time with us. We look forward to seeing you again soon. More 

Washington DC
Top Contributor
172 reviews 172 reviews
45 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 1 week ago

The good. Friendly staff at every encounter. Room was comfortable and the obvious effort to make it arrival ready was appreciated. Very convenient for LAX rental car and airport maneuvering without highway traffic. The not-so-much. STAFF TOO FRIENDLY...slowed down service...people staying here are likely in a hurry and don't want to listen to yappy staff wasting time, especially if the... More 

Was this review helpful? Yes 1
peterkolla, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for your review, it's really helpful. We want everyone to be friendly and helpful but not too a point where they sacrifice efficiency. I'll be sure to share this in the restaurants. I do apologize about the shuttle service you experienced, the traffic through LAX is just a bear lately, especially with all the construction. More 

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