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The Westin Los Angeles Airport

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5400 W. Century Blvd., Los Angeles, CA 90045
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The Westin Los Angeles Airport
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2,275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Maui Hawaii
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The shuttle to the hotel was a bit of a wait curbside in the airport, but departing the hotel to the airport via the shuttle was right on time. We utilized the pool, jacuzzi and the work out weight room before heading off on another long day of airplane travel. The room was clean and the bed was "heavenly" Surprising... More 

Was this review helpful? Yes
Prescott, Arizona
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night after returning from a flight to French Polynesia. Stay started out rocky since none of our credit cards were accepted at front desk. It was late - after midnight - and we were in no mood to have this happened. We contacted our credit card company and had the front desk clerk try our cards several times... More 

Was this review helpful? Yes
Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

It was great to hear that you had a great time! Thank you for recognizing our rooms and our Daily Grill who are wonderful partners and compliment the Westin Brand very well. We are glad to hear you had a restful nights sleep and we will see you next time. Thank you. More 

Ridgecrest, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Due to a late night flight, we chose to stay at the LAX Westin. At 8 am we woke to protesting by housekeeping outside our window. I spoke with the manager Daniel, and he was very professional and addressed our concerns. Customer service is very important to us when we travel. We stay at SPG properties regularly and we were... More 

Was this review helpful? Yes
Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

It was great to hear that you and your family had a great time! Thank you for recognizing the Daniel our Front Office Manager as he compliments the Westin Brand very well. We appreciate your understanding and cannot thank you enough for being a loyal SPG member. Travel Well. More 

West Palm Beach, Florida
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Traveling over 200 nights a year, I stay in some good and some not so good hotels. Unfortunately this one falls in the not so good. Staying at LAX, my expectations were not that high. However, being Platinum with SPG I expected at least a decent upgrade upon check-in. I checked in at 11:30pm and was told I was "upgraded... More 

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Sang H, Manager at The Westin Los Angeles Airport, responded to this review

As a Platinum member, I can only imagine how you were feeling when placed into a room that did not have a working AC and then to a 6th floor room by the employee elevator. We will be sure to speak to the staff regarding the noise levels when working later shifts. Thank you for the comments regarding the Heavenly... More 

Travelers are raving about these Los Angeles hotels

United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here briefly before flying out of LAX. The proximity to the airport was very convenient ($5 Uber ride), the room was spacious and clean, and whoever answers the phone when you call room service is extremely pleasant. I liked that they allow delivery of food from outside restaurants and that there was a lot of counter/desk space in... More 

Was this review helpful? Yes 1
Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

Thank you for recognizing the clean rooms and our ability to be flexible with local restaurants but as always we hope next time you can experience our Daily Grill restaurant who have great American Cuisine and represent our Westin Brand well. We also appreciate your understanding during our contract negotiations. We have a happy bunch of associates and they are... More 

San Diego, California
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We live in San Diego and often depart very early or arrive very late at LAX for international flights. During the past couple of years we have stayed solely at the Westin. It is spotless and every employee makes a point of welcoming and serving you as a guest, beginning with the shuttle driver. Rooms are quiet and the addition... More 

Was this review helpful? Yes
Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

It was great to hear that you and your family had a great time! Thank you for recognizing the clean rooms and our Daily Grill who are wonderful partners and compliment the Westin Brand very well. Thank you. Be Well More 

Arkansas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Flew in late and just needed a place for the night. Good enough. Rooms are nothing special. Dated. Cleanish. But comfortable enough. Beds were comfortable. Didn't try anything else onsite. Shuttle to airport is convenient. Staff helpful

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Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

These days good isn't good enough. Next stay please give me a head's up and we'll see if we can get you from three stars to five stars. Thank you for the nice comment on our shuttle. Be Well! More 

Hilo, Hawaii
1 review
5 of 5 stars Reviewed 1 week ago

Recently, my family and I were on a trip that had not gone well. When I arrived at the Westin, I was tired, irritated and concerned about my elderly parents linking up for the next phase of our trip. Sharon at the front desk worked magic to address my concerns and take excellent care of all of us. Our rooms... More 

Was this review helpful? Yes
Kurt H, Manager at The Westin Los Angeles Airport, responded to this review

Thank you very much for the kind words and for taking the time to write such a nice review. We have an amazing front desk with Sharon being a big part of that as she takes pride her guest interactions. Thank you again for your business and I hope we will be welcoming you and you group back soon. Stay... More 

Fishkill, New York
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very nice Westin; spotlessly clean and with superb services. A rare conference dining experience where the food at every meal was excellent. Not your typical convention fare! Rooms are fairly well soundproofed so proximity to LAX is not an issue. Convenient location!

Was this review helpful? Yes
WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

Thank you very much for the kind words and for taking the time to write such a nice review. We have an amazing Chef and he takes pride in the banquet and catering fare, really focusing on healthy super food options. Thank you again for your business and I hope we will be welcoming you and you group back soon.... More 

Arcadia, California
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed here for 2 nights prior to my granddaughter needing to be at LAX for a very early flight. The 24 hour shuttle service is complimentary. The front desk staff were very helpful, and the room on the Executive level was ok. Being on the Executive level provides access via your room key card to the Lounge on... More 

Was this review helpful? Yes 1
WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

Wow! What an incredibly helpful review. You didn't leave much for me to write and you certainly gave me a few details to follow-up on, such as the amount of chlorine in the pool. Thank you very much for your business and for one of the best reviews I've seen...although I wish we could have gotten the score up a... More 

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