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The Westin Los Angeles Airport

4.0 of 5 5400 W. Century Blvd., Los Angeles, CA 90045
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The Westin Los Angeles Airport
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The Westin Los Angeles Airport
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2,072 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montana
Top Contributor
82 reviews 82 reviews
41 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars NEW

The only reason to stay in The Westin is that it is close to Lax. It is clean and comfortable but it is completely institutional. You pay extra for everything and it isn't cheap to start with unless you get it on Hotwire. It is what it is and it ain't what it ain't.

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Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Not impressed with this hotel at all. Hallways and rooms had dents, paint chips, staff were borderline rude, extra charges for WiFi, horrendous charges of 26% extra for room service orders. They clearly have travellers over a barrel who have early flights. Shuttle to airport was decent although be prepared to stop at a bunch of hotels on the way.... More 

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kansas city
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

In the past, this Westin has been a great layover hotel at LAX. That no longer is the case. It appears this hotel has not been maintained or updated in years. Walls with dents, severely stained carpet, cracks in the tile/stone in bathrooms. At least as a Gold SPG we get free wifi, but not allowing use of the refrigerator... More 

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TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

We apologize, ymmik, that your recent experience with us couldn't compare to your previous ones. Rest assured that behind the scenes we are passionately committed to becoming better than we were the day before. In this spirit, we thank you for sharing your thoughts as your feedback is the most valuable tool to focus our efforts. While the initial planning... More 

Stuttgart
Top Contributor
76 reviews 76 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Expect more from a Westin but got a room with mildew stained tiles, cracked bathroom counter top and a expansive view on the 3rd floor of an acre of tarred roof. Shuttle is not direct to the airport, it makes several other stops so plan accordingly. Did finally get another room after complaining citing the SPG customer service.

Was this review helpful? Yes 1
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

From each of us at Westin, we apologize that your recent time with us did not live up to your expectations, BLP_9. Rest assured that upon receiving feedback such as yours we are passionate about taking action on improving. Thank you for that opportunity. Although there is little we can do to change the architecture of the surrounding neighborhood, to... More 

Phoenix, Arizona
Top Contributor
54 reviews 54 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The size of the room was average. We had enough room to maneuver around our open luggage and the rooms furniture. The furniture was nice and the TV was a great size. I liked that there was a chair and ottoman to chill in. The drawbacks, the hotel is kind of noisy and we were using it to readjust to... More 

Was this review helpful? Yes 1
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

From each of us at Westin, clvivers, thank you for sharing your delight with our professional service and famous Heavenly Beds. We apologize, however, that the room we had selected for you was neither in the right location nor prepared to our standards. Rest assured that we take any and all constructive feedback rather seriously. So that we may take... More 

Semarang, Indonesia
Top Contributor
224 reviews 224 reviews
70 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This time, I would like to share my experience in staying at The Westin Los Angeles airport last December. I decided to stay in this hotel property due to convenience in returning the car we had rented with a company that was located nearby the hotel besides its location within a mile away from the Los Angeles Airport. When we... More 

Was this review helpful? Yes 3
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Greetings from LAX, Bambarang S. At Westin our truest passion is becoming better than we were the day before. In that spirit, thank you for your 4-star review of The Westin Los Angeles Airport. The story of your experiences with us and of your perspective help us know we are on the right track and where to focus our efforts... More 

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Close to the airport with free shuttle. Rooms are huge & quiet. I had a double room on 5th floor and slept great. I try to stay around with airport when I fly in or out of LAX. I would definitely recommend. The gift shop is small - but that's because not only is there a full bar, there's a... More 

Was this review helpful? Yes 2
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

From each of us at Westin, thank you, dgdelphi, for taking the time to share your 5-star review of The Westin Los Angeles Airport. Whenever you travel through LAX, we would be delighted to welcome you back. Travel well and stay in touch. KYLE BRITTEN Guest Experience Coordinator More 

Phoenix, Arizona
Top Contributor
67 reviews 67 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Westin LAX for one night in January 2015, where I attended a large public event. This hotel's convention area is reasonably large and is well-designed for such events. All of the display and meeting space was in good shape and was highly functional. My guest room and the common areas were clean, modern, spacious and very... More 

Was this review helpful? Yes 4
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Greetings, route66stan. From each of us at Westin who contributed to your experience, thank you for selecting to stay with us. We appreciate the time you've taken to share your through 4-star review of The Westin Los Angeles Airport which touches on so many facets of the services and accommodations we provide. The positive recommendations you've made are the best... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

We just finished our 2-day Superstar Marketing Seminar at the Westin LAX, and it was a huge hit. I owe a lot of that to the personal hand-holding before, during and after that Lindsay Nelson did. Every time there was a bump, she was right there to take care of it. She also stopped by several times during the event... More 

Was this review helpful? Yes 3
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Greetings once more from LAX, bniven. Thank you for taking the time to recognize our fellow Westin associates Lindsay and Julian for the personal touches they added to your Westin experience. We look forward to your continued loyalty to The Westin Los Angeles Airport. Rest assured that more 5-star experiences await. Travel well, KYLE BRITTEN Guest Experience Coordinator More 

1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Westin LAX to attend a seminar. As a mother of two young children and an entrepreneur this was a special treat, a 48 hour break from my regular hectic routine. From the time I checked my bags with concierge and checked in with Sangeetha who was warm, welcoming and informative to the coffee I purchased... More 

Was this review helpful? Yes
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Greetings from LAX, Maleeza O. Thank you for taking the time to share your 5-star experience at The Westin Los Angeles Airport with TripAdvisor. Rest assured that whenever you travel through LAX at Westin you will always be welcomed by the friendly, instinctive, and professional service for which Westin is renown. We look forward to your future loyalty and the... More 

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Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045
Phone Number:
Location: United States > California > Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport
Hotel Style:
#26 Luxury Hotel in Los Angeles
#69 Business Hotel in Los Angeles

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