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The Westin Los Angeles Airport

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5400 W. Century Blvd., Los Angeles, CA 90045
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The Westin Los Angeles Airport
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The Westin Los Angeles Airport
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2,159 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I needed a hotel to stay in before an LAX flight and picked this one because it is directly next to the Thrifty car rental drop off. I was going to stay at a hotel with a cheaper price but the price dropped the week before our stay. Large, nice convention hotel with all the features. Check in was fast... More 

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Maui, Hawaii
1 review
5 of 5 stars Reviewed 3 days ago NEW

The check-in was the fastest I have ever had and they were very courteous about it. The club room staff was also very accommodating and friendly. Most of all, Erica did a great job assisting us with our needs as she was very attentive and responsive. The restaurant was very busy when we had dinner but the service there was... More 

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

It's all about customer service and doing better than expectations. Erica is probably the nicest person on the planet. Thank you so much for recognizing her and giving me the opportunity to give her KUDOs and to have her get the recognition of seeing her name on TripAdvisor. Thank you also for mentioning the quick check-in and the good job... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here a few months back and gave it high marks. Lovely building, great location if you are coming or going from an LAX flight. Solid and successful hotel with a top notch restaurant. Only my most recent stay on April 4 was a shattering disappointment. Was on a floor for "Starwood Preferred Guests". Kind of a joke. Bed lines... More 

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

Thank you for the very constructive and well taken review! The hotel business is a business of details and one thing that is off, be it towels that should have been discarded or a slow draining sink, really taints the experience. At the end of the day we can get part way back with a caring response, but it doesn't... More 

San Diego, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is the second time I've stayed at this hotel and I'm very pleased. There was not one person working at the hotel who did not acknowledge me as I passed. At times, it almost seemed as if I was at Disneyland: it was just was a happy place. I'm a frequent traveler and have stayed in hostels all the... More 

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

They say the sign of a great hotel is not whether the staff greets the guests, its whether they greet each other. We are focused on the fact that happy associates = happy guests, and associate happiness comes from finding meaning in the teamwork, commraderie and in making a difference for our guests. If you walk through our happy back... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 6 days ago NEW

I love a nice comfy bed when I'm away from home and the beds certainly hit the mark. I stayed at the Westin LAX while attending a conference and I must say the service was better than expected, from the hostess in the cafe and the concierge to the check-in staff and housekeepers.

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

Thank you for the kind words!!! Comfy is such a desciptive word. Most people don't like being away from home. Finding yourself in a comfy environment when you are on the road just makes everything better. Stay Well! Phil GM More 

Scottsdale, Arizona
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here again for the first time in about 3 or 4 years. Now I remember why I stopped. It's the furthest hotel on century blvd so getting the shuttle there during a busy time can take 20-30 minutes for a 1-2 mile ride. And taking the shuttle back to the airport, you have to stop at another hotel on... More 

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

I hear you loud and clear on the shuttle. We recently made some changes so that we don't share the route with another shuttle. Every other LAX hotel either shares a route with another hotel or with a parking operator. On some occaissions our shuttle will make a quick stop at the Hilton if there are empty seats on the... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

Booked online and I made a mistake on the date, called the hotel within 2 min of the reservation and they refused to change the date even with a penality. It's not like it had any impact for them. Not going to book at that hotel ever again.

Was this review helpful? Yes 1
New York City, New York
Top Contributor
97 reviews 97 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A great place to stay if you need to be close to LAX. Wonderfully soundproofed so you won't even know you're close to an airport. The staff is very friendly and helpful and the rooms are spacious and comfortable. My one pet peeve was that (on the 4th floor at least) it took *forever* to get hot water in the... More 

Was this review helpful? Yes 1
WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

What a great comment on the water! We, like all Californians and California businesses, have to conserve water. To have to run the water to get hot water is really counter productive. We've already checked the 4th floor and sorted out the stack with the problem and fixed it. Thank you for making such a great point! Stay Well! Phil More 

Charlotte, North Carolina
Top Contributor
135 reviews 135 reviews
40 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

As most people know LA traffic can be hideous in the morning so trying to catch a plane at 8 AM is an event. Thus I stay at The Westin at the airport. The people provide excellent service and are always helpful. The rooms are excellent and beyond most airport hotel standards. The shuttles aren't that convenient but there are... More 

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

It's always nice to get such a positive review from someone who is an experienced traveler. Thank you for your participation on TripAdvisor (135 reviews, Wow!). Stay Well!!! Phil GM More 

Plainville, Connecticut
Top Contributor
68 reviews 68 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't think that because it is called "Westin" it is anything out of the ordinary. It should be a Sheraton or other lesser Starwood brand. Only because they charge $3.50 for a bottle of water in the gift shop do you know it's a hotel with pretense.

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WestinLAXGM, General Manager at The Westin Los Angeles Airport, responded to this review

We can't be just another airport hotel and be successful. I apologize we didn't get it done for you. Stay Well! Phil GM More 

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