I was very impressed by the service here. When I got to my room, I couldn't find the shampoo and they arrived with more so fast that I suspected they must have teleportation devices of some kind. In the bar, they have a "junk food" offering which may be the single most fun item I've seen on a menu --... More

We stayed here for a week at the beginning of May for a conference my husband was attending. The hotel is very sleek and new, the beds and room were very comfortable. Staff were very attentive also and helpful when we enquired about local facilities. I would highly recommend for anyone looking for a touch of class in the area.

If you haven't been to LA LIve since the Staples Center, Nokia, et al were built, crawl out from under your rock, get int he car and go downtown. Downtown LA isn't the semi-trashy place it was thirty years ago, when the businesses emptied out at 5 pm and left downtown to the vagrants. LA Live has been an amazing... More

One of the nicest hotels I've stayed in. Went for a convention - others all gave it kudos. Rooms are nice; location is great; hotel food and coffee is expensive but there is Starbucks next door for morning coffee and a few good restaurants nearby.

The check in service was very poor, no welcome. The room was cozy, beds and duvets dealt like sleeping on a cloud, this is expected in any JW Marriott around the world. In terms of the cleanliness I would have expected not to find a spec of dust in the rooms however the rooms were very dusty especially next to... More

Great hotel in the heart of LA. Totally convenient to the Staples Center, with lots of eating options nearby. Nothing amazing food wise, but higher end chains where you have large menus to choose from. This hotel is very clean, and hip. It isn't too retro, but it is just cool and comfortable to be in. I had a meeting... More

We arrived Thursday evening and because of our reward status, were upgraded to a Jr Suite. It was a corner room with lots of windows and very spacious. The hotel was only a ten minute walk to the subway and easy access to the highway. There is a Hertz desk at the hotel too and the woman there was helpful... More

I recently stayed here for work. Lets start with service. To put it simply they were lacking. There are a lot of people standing around but too "busy" to assist you or acknowledge you. They don't go out of their way to assist you here so don't look for it. Location, L.A. LIVE, very commercial nothing much to do in... More

JW Marriott at LA Live and the Convention - amazing new hotel in the heart of LA Live, Staples Center and American Idol - very busy area. Had a room with the billboard lights into the room. Service was not up to JW Marriott standards - expect more at this price point.