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JW Marriott Hotel Los Angeles at L.A. LIVE

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900 West Olympic Boulevard, Los Angeles, CA 90015
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JW Marriott Hotel Los Angeles at L.A. LIVE
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JW Marriott Hotel Los Angeles at L.A. LIVE
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1,312 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed two night at this hotel on a business trip. Gorgeous hotel with a lots amenities. Rooms are very spacious, nicely decorated and very quite. The location is perfect for activities at LA Live or Staples Center. No hassle of traffic for watching a NBA game or concert. It is also very convenient to go to Venice or Santa... More 

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Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stay at JW MH just 2 night... Great service from all employees. Warm and friendly. They all went out of their way to make our stay easy. Restaurants had slow service.. And the breakfast was nothing special. The room are very good

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Denver, Colorado
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Yes. I live in Colorado and chose Colorado lamb while visiting LA. JW Steakhouse served the best lamb I've eaten anywhere. They obviously start with the best quality meat, then season and sear to perfection. Highly recommend to anyway staying near LAX. Another hotel - not affiliated with this one - actually recommended this restaurant.

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Charlotte, North Carolina
Top Contributor
112 reviews 112 reviews
112 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Nice exterior and a lovely lobby but the rooms here were not quite as expected, based on the level within the chain and cost. Beds, in particular, were a letdown and felt more Residence Inn than JW. Room service, while delivered by friendly staff, was very average in quality, especially for the cost. Check out was time consuming (understaffed desk).... More 

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Management response:

Hello ellen0206, Thank you for your feedback! We will definitely take this as a learning experience and we appreciate you sharing your thoughts with us as it helps us improve ourselves and the services we provide to our guests. We're happy to hear hat Valet was helpful. We do hope to see you again soon.. thank you! More 

Seattle
Contributor
19 reviews 19 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Marriott delivers again. This time in downtown LA. Spacious room and comfortable beds. The only slight issue was the less than stellar bathroom and relatively small TV. Other than that, great location!

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We are from Australia, so after we checked into this Hotel, they swiped my Travel Money card to hold the sum of USD 768.98 for security (they told me that it was going to be USD 600 though!) and this money was going to be put back onto my account upon ckecking out...well, I have checked out on the 7.... More 

Was this review helpful? Yes 1
Management response:

Good afternoon Andrea M, We sincerely apologize for the opportunity you are experiencing with your bank. After checking out, the hotel does release the funds and typically, with an international credit card it can take up to several business days depending on your bank. We do understand your frustration, and have made a note to our Front Office team to... More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The worst service I have ever experienced at a hotel, especially a Marriott. We booked in advance for a corporate conference, but were sent away by Kiven Martinez, the front desk supervisor, without a room because they had "overbooked". To add insult to injury we could see them continuing to check people in right next to us, and it was... More 

Was this review helpful? Yes 2
Management response:

Hi bsanders44, Thank you for your feedback, and again we do apologize for the inconvenience you have experienced. Please note we have shared this information to the appropriate team to ensure these types of situations are prevented in the future. We're very sorry for such experience, and hope to better serve you in the future. Thank you. More 

San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a travel professional with a great Marriot booking history, I'm extremely disappointed with my recent stay at JW Marriot L.A. Live. Despite the fraudulent transactions that were made to my card by their front desk rep, our stay would have otherwise been satisfactory. Nothing to rave about, nothing to Yelp about. Most of my issues were about things I... More 

Was this review helpful? Yes 10
Management response:

Hi Ms. AngelaVerlarde, Thank you for your feedback once again. We do apologize for this issue, and our Manager who has been in touch with you is investigating the situation. We appreciate your patience. Thank you. More 

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a great location if you are planning to see a game at the Staples Centre. It is clean, bright and the service was very good. Not much to do or see in downtown LA so a night or two would be enough. Starbucks out the front door and just a few steps away.

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California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice and very fancy, nicely located in the downtown area, Rooms are nice and most are modern, contemporary, staff are nice and respectful, helpful and speedy on the service. but the parking fees are ridiculous!

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Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
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