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All 3 Los Alamitos hotels

Residence Inn Cypress Los Alamitos

3.0 of 5 Hotel   |   4931 Katella Avenue, Los Alamitos, CA 90720
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Residence Inn Cypress Los Alamitos
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Ranked #2 of 3 hotels in Los Alamitos
A recent review
5 of 5 stars reviewed 2 weeks ago
StarGazer55555 Irvine, California
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  • Reviews (88)
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88 people have reviewed this hotel

Traveler rating
    39
    33
    7
    5
    4
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33
10
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29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Anaheim, California
Contributor
12 reviews 12 reviews
2 of 5 stars Reviewed 1 week ago

I hate to give it a poor review, because it's really a good hotel in general. But, it's filled and surrounded by flies, which makes the hotel a health concern for the people staying there. I never seen this ugly scene before in Orange County, so it's really weird. The only explanation might be the horse track or club behind... More

Was this review helpful? Yes
Karen O, Assistant General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate your understanding. It has definitely been a struggle this year, more than any year in the past. I do want to assure you that we have a plan in place to reduce the volume of flies at the hotel. I can confidently say, that we... More

Irvine, California
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a business trip and it was very comfortable. I had a nice large room with a fireplace and a kitchen. It was comfortable and spacious and recently updated. I had no trouble getting an internet connection from the room. The room was clean and had a full kitchen if you wanted to cook. Staff at the... More

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temecula
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We booked this room last minute for a quick get away. The price was good and location perfect. The rooms are clean and plenty of room. They have kitchen and living room. The pool was fun for kiddo. Seemed like nice people staying her. Grounds are nice and well keep.

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over the rainbow
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I booked a block of rooms for several families. From the moment I contacted the staff at this hotel they were courteous and thorough. Upon check in they were friendly- even offering up several options for nearby restaurants and directions to my nearest bank. Our room was clean- nice and very comfortable. The rooms felt updated and we were very... More

Was this review helpful? Yes
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for the terrific review! It was our pleasure to serve you and your family during your visit to the area. More

Marietta, Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The hotel property is very nice, the staff were excellent, the pool, work area, etc. all good. So what was the problem you ask...Flies. Everywhere. Outside by the pool, inside the lobby and in the breakfast area. Not in our room, thank goodness, but everywhere else. I guess being next to the Los Alamitos Horse Racing Track is the source... More

Was this review helpful? Yes
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you very much for the outstanding comments regarding the staff and hotel. We appreciate your comments regarding the flies as well. The summer of 2014 has been a difficult year for flies and as you mentioned, the souce is the Los Alamitos Race Track. We are partnering with both the Race Track as well as our own pest control... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2014

This hotel, like other residence inn, has nice amenities for long term stay. It has a kitchen, fridge, table wear etc. The room is good size. Hotel has free wifi and coin operated laundry room. The place is clean and comfortable. There are many restaurants that is close by. If I come visit here, I would be willing to stay... More

Was this review helpful? Yes 1
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for your review of the hotel and amenities. The Residence Inn brand is purpose built for the extended stay traveler who is away from home. I was sorry to hear that you did not enjoy your breakfast experience. The staff works very hard to keep up with the flow of guests during the busy summer months and will... More

Mesa, Arizona
2 reviews
5 of 5 stars Reviewed July 10, 2014

My family and I have been staying at this property for over 8 years, sometimes several times per year. Lisa Lane, GM, has an amazing team, from front desk, food service and housekeeping. Lisa and her team are always smiling, happy to help and go above and beyond with any and all guests requests. They are all hands on and... More

Was this review helpful? Yes
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you so much for taking the time to write a review on the hotel. We are delighted to host you and your family every year and look forward to many years to come! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 9, 2014

We stayed 5 people in a 2-bedroom suite for five nights, and that worked out really well. Comfortably-sized suite with everything, two bathrooms, pull-out sofa bed, etc. The suite was clean and presentable, and the furniture didn't look too old. Pool area was really nice, and the service was good. The breakfast was ok but not great, there could have... More

Was this review helpful? Yes 1
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for reviewing the hotel. We appreciate the feedback and are delighted to hear that you enjoyed your experience. You will be happy to hear that we will be upgrading the internet this year in two phases to include a premium internet option as well as additional speed and connectivity. We are interested to learn of any other healthy... More

Ewa Beach, Hawaii
Top Contributor
188 reviews 188 reviews
165 hotel reviews
402 helpful votes 402 helpful votes
4 of 5 stars Reviewed June 8, 2014

The title of this review is important - because one of the recurring themes is that the hotel takes a photocopy of the guest's ID (please note my 170+ reviews, and even I find this odd in a US hotel, more common in foreign hotels where a copy of one's passport is the norm). Then, the GM goes on to... More

Was this review helpful? Yes 3
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for your feedback regarding the Residence Inn by Marriott Cypress Los Alamitos. I understand there is confusion because of our name and zip code. The hotel is physically located in the City of Cypress, but has a Los Alamitos zip code due to zoning created many years ago. Because of this we include both Cypress and Los Alamitos... More

New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed June 3, 2014

I was traveling here for business for 2 weeks. I arrive and check in. The staff at the front desk took my state ID and made a copy. They gave me my room number and directions to my room. I arrive to my room with bags in hand to find out the room is already occupied. I was startled to... More

Was this review helpful? Yes
Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for taking the time to review the hotel. I am disappointed to hear that you were unhappy and that we did not provide you with the outstanding experience that you expect and deserve. As a member of the Cypress business community, we are required to follow the laws of the city. One of those laws, is Cypress Municipal... More

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Additional Information about Residence Inn Cypress Los Alamitos

Address: 4931 Katella Avenue, Los Alamitos, CA 90720
Phone Number:
Location: United States > California > Orange County > Los Alamitos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cypress Los Alamitos 3*
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Also Known As:
Residence Inn Cypress Los Alamitos Hotel Los Alamitos
Residence Inn Los Alamitos
Los Alamitos Residence Inn

53 photos of this hotel

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Hotel & grounds (6)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
155

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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