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Residence Inn Cypress Los Alamitos

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4931 Katella Avenue, Los Alamitos, CA 90720
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Residence Inn Cypress Los Alamitos
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Residence Inn Cypress Los Alamitos
Residence Inn Cypress Los Alamitos
Residence Inn Cypress Los Alamitos
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113 reviews from our community

Traveler rating
    52
    41
    8
    7
    5
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42
12
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn Park, Minnesota
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

General Manager, Lisa Lane, checked us in with efficiency since we had booked multiple rooms. Merisa and her staff provided excellent breakfast fares with friendly smiles, and helpful when there was a need for some attention to some request. Maria in housekeeping provided outstanding attention to the housekeeping of our rooms each day of our stay. Check out was a... More 

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Surprise, Arizona
Top Contributor
127 reviews 127 reviews
33 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Typical Residence In.. Could do with better employee training, not very friendly or accommodating. Asked for bottle of water on check in, I'm a platinum member, told me I had to buy it. Got down to breakfast a little late, asked for Orange Juice, was told no, then offered. Still would be a hotel I would stay at again.

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Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for taking the time to provide the hotel with feedback regarding your stay. We appreciate your business and your loyalty to Marriott. As a Platinum Rewards Member, you always have a choice between 200 Reward Points or an item from the market. Your suggestion for a complimentary water at check-in is a great one, especially as the weather... More 

Henderson, Nevada
Top Contributor
107 reviews 107 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've often stayed at a Marriott property because I'm a Honored Guest but this property is top of the line. The rooms are large and comfortable and look just like the photos. The breakfast covers two rooms downstairs with every imaginable food item you'd want. Delicious and cold when it was supposed to be, and warm ditto. I will return... More 

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Miami, Florida
Top Contributor
72 reviews 72 reviews
71 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had some business at Los Alamitos Joint Base, and stayed here for a week. Front Desk and other staff were professional and courteous. Suite was well-equipped and roomy, including kitchenette/microwave, fridge. Breakfast was included that had lots of options. A couple of nights a week, they offered a "mix" that ranged from a full meal (burgers) to dessert or others.... More 

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oceanside, United States
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 26, 2015

I was here for one night. Big room nice bed lighting and clean but a long walk from front desk. I had a good experience here overall. Heater was a bit loud but bearable. I found it better than the marriott courtyard on the same street. I appreciate the free popcorn as I got in late and the snack was... More 

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Lodi
Top Contributor
81 reviews 81 reviews
23 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed March 21, 2015

We were in the area for a college event that was very important to our family. Unfortunately we did not have a good stay at this property, I am not going to go into details because I was able to speak with the manager who not only refunded our stay (yes, it was that terrible) but listened to my concerns... More 

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Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for your feedback regarding your stay at the hotel. I'm glad we were able to speak over the phone. I have spoken to my staff and we will ensure that our future guests will not encounter the same issues. We are committed to providing an outstanding guest experience for all of our guests. More 

Cathey's Valley, California
Top Contributor
96 reviews 96 reviews
59 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 20, 2015

Room an exact layout match for any other Residence Inn. Long way from the check-in and breakfast areas. In fact, you have to go outside the building to get to the breakfast area, good thing it doesn't rain in Southern California! Room was fine except that the carpet had what surely looked like 10-12 burn holes in it, but this... More 

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Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for providing feedback regarding your stay. I am delighted to announce that a renovation is being planned for the end of 2015. I was sorry to learn that you did not enjoy the breakfast. We do rotate items daily. I will be speaking to the kitchen team to ensure that all hot food remains hot throughout the breakfast... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed March 17, 2015

Received my bill for the evening at 4:00am checked in at 9:30 total price was 164.00 checked bank account noticed payment being taken out was 190.00 wasn't notified by desk personal about extra money being applied to bill call back in the morning for explanation received worse customer service ever from Matt and Regina also i'm a rewards member couldn't... More 

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Lisa L, General Manager at Residence Inn Cypress Los Alamitos, responded to this review

Thank you for taking the time to review the Residence Inn. I was sorry to hear about your payment issue and the service you received when you requested an explanation. We take great pride in providing outstanding service so it is disappointing when we fail to deliver to our guests. In answer to your question regarding the payment, I believe... More 

Ventura, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 26, 2015

The hotel is next door to Los Alamitos horse racing track, but we never heard the noise and the track was in season. We stayed here for our soccer team tournament. If you are playing at the Long Beach "Beach Classic" at CSU Long Beach, it is about a 10-13 minute drive, in-land. No big deal of a drive. The... More 

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Tampa, Florida
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 29, 2015

The location of the Residence Inn is next to the entrance road to the quarter horse race track and about 2 stoplights up from the entrance road to JB Los Alamitos. There are any number of very good restaurants within the area around it on Katella. Just be advised you will need to do a U turn at the light... More 

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