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All 58 Long Beach hotels

Extended Stay America - Los Angeles - Long Beach Airport

2.5 of 5 Hotel   |   4105 E. Willow St, Long Beach, CA 90815
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Extended Stay America - Los Angeles - Long Beach Airport
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Ranked #23 of 58 Hotels in Long Beach
A recent review
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68 reviews from our community

Traveler rating
    26
    19
    10
    8
    5
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10
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We come to Long Beach several times a year and have stayed in lots of hotels & motels. We recently tried Extended Stay America and find its the best value for the money. Sadie at the front desk has been very friendly and able to answer any questions we've had. Because of the value and the friendly, knowledgeable staff we... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you had a pleasant stay here with us. it is great to read that you found our staff to be efficient and accommodating, and that your room was spacious and comfortable. Thank you again for your review. It would be our... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014 via mobile

It's great. The staff are like family and it truly feels like home. I've stayed here for 5 months for work and love that I'm close to everything. IE airport is a $12.00 cab ride away and they pick you up pretty damn fast.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that we made you feel at home. We really appreciate your kind comments about our staff, price, and location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

New York, New York, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2014

I stayed here with my boyfriend and I had not one complaint. The day was hot and we arrived to a cool room with the airconditioning already turned on. Check in was a speedy process. They called us about 1 hour after being in our room just to check on us and ask if we needed anything to better our... More

Was this review helpful? Yes 1
San Francisco, United States
Contributor
16 reviews 16 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 5, 2014

Our company has regularly used this hotel due to its convenient location close to our office. Very easy to bring people in. We will NEVER stay at this hotel again due the ant and roach infested room and a more than slow attempt to fix the problem. Discovered the ants late at night, ask for another room, which turned out... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness issue in your room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is looking more closely for theses issues and inspecting each room more thoroughly. Thank you very much for... More

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 5, 2014

When we checked into our room, the stench of cat piss (or boiled & left out broccoli or similar) was awful!!! Calling the front desk did no good as there were no other rooms available. We were promised that someone would spray the room the next day while we were gone to try to make it more bearable. The horrible... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and odor issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry to hear that our staff... More

Hawthorne, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2014

Not sure what Marco and Emele experienced, but I found this Extended Stay and its team very helpful and courteous during my entire stay, which began September 30. Equipment for use in the kitchenettes -- including a fry plan and sauce pan, as well as plates, bowls, cups, and utensils -- are available from the front desk (perhaps Marco didn't... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean, quiet room and our courteous, staff during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to... More

1 review
2 of 5 stars Reviewed September 27, 2014

Stayed there for 3 days and asked for a non smoking room. ...stunk worse than a poker room full of a sailors. Had to go buy a candle to mask the cigarette stench. TV had poor reception, you would think that room with a kitchen would have at least a few cups, they don't provide that, nor complimentary shampoo or... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had several issues with your stay. I apologize for the smoke odor you encountered during your visit. I will be meeting with our housekeeping staff to ensure this does... More

1 review
3 of 5 stars Reviewed September 23, 2014 via mobile

Front desk agent who made my reservation was fantastic but the agent who checked me in needed a little more training. I understand she was new but made check in kinda hard. Couldn't check in until 5pm when I arrived at 4 and check in is at 3. I know housekeeping can be slow but not this slow. Was told... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed your room; however, I apologize that you found our customer service to be lacking. I will be meeting with our staff to ensure this does not continue in the future. Thank you for bringing this to our attention. We... More

1 review
2 of 5 stars Reviewed September 13, 2014 via mobile

Paid for three nights only stayed one night... First night got in late front desk was closed. The next night the fire alarm battery were going dead. I personal left a note for the front desk on the computer screen, to repair my fire alarm when I return back to my room 3 hours later, still was going off, before... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the maintenance issues with your smoke detector. As well, I apologize that my staff was not responsive to your maintenance request. As this hotel’s manager, I can assure you that I have had your smoke detector repaired and I will be... More

So Cal
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 18, 2014

If you need to stay overnight, this is a good place to stay. It is not a hotel, it is more like a motel. Do not compare to Residence Inn because it will not be the same. If you stay 8 days or more, then you receive housekeeping. If you need clean sheets/linens, you must bring the soiled up yourself... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you received quality service; however, we are very disappointed to hear that you did not feel we were a good value. We will review your feedback with our staff and look for ways to continuously improve our hotel. Thank you again for your... More

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Additional Information about Extended Stay America - Los Angeles - Long Beach Airport

Address: 4105 E. Willow St, Long Beach, CA 90815
Phone Number:
Location: United States > California > Long Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Long Beach Airport 2.5*
Number of rooms: 134
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Also Known As:
Extended Stay America - Long Beach Hotel Long Beach
Extended Stay Long Beach
Long Beach Extended Stay

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