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Marriott Long Beach

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4700 Airport Plaza Drive, Long Beach, CA 90815
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1 room 1 guest
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Marriott Long Beach
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270 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed here for 2 weeks for business and found the customer service poor. The hotel seems busy so maybe it's a matter of supply & demand and they don't care as much. This might be a good option for a shorter stay because of the central location but I would not reccomend for business. I had issues with my... More 

Was this review helpful? Yes
Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and for staying with us on your business trip. Your comments have been forwarded to the appropriate Associate(s) concerned. We value the information you provide us and as we speak, we are having the entire hotel/guestroom carpet shampooed. The shampooing should all be completed by the end of the week. More 

1 review
4 of 5 stars Reviewed 1 week ago

Above average gym. Staff at coffee bar a little scattered. I never thought coffee could be that complicated. The restaurants were pretty good. Could use a more light in the bathroom. My coffee wasn't replaced in my room after the second night. The planes didn't bother me at all.

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Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and for staying with us. Your review is very important to us as we strive to ensure the best possible service and accommodations to our guests. More 

Boulder, Colorado
Level Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice property, fitness center is actually pretty good and that is big for me. concierge lounge keeps tight lockdown on gold members, they will kick you out if you are not supposed to be there, they are big on that. cool views of the LB airport. some little things have kept this from being a better stay, but overall good... More 

Was this review helpful? Yes
Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments. Gold and Platinum members are upgraded to the concierge level. We also allow a guest to join the Elite Member in the Concierge Lounge. More 

Saint Paul, Minnesota
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice hotel, I have no complaints about it. I received good service at the front desk and from the onsite restaurant, had a clean room each night when I returned,and did not have ambient noise in my room. The location was convienet for business, it was about fifteen minutes away from the Long Beach Convention Center and... More 

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Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you very much for your comments, Megan. Our central location would certainly enable the guests to conveniently go to the nearby convention center, airport, restaurants and shopping.center. We look forward to seeing you back soon. More 

Dublin, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent customer service! Every question or need was answered. Very professional demeanor by all staff. Pool area was very nice. Location to beach areas/ restaurants was great. Negatives: Small room, hallways decor very out of date. Old Vegas feel. Wish they had balconies. Wish there was a no smoking policy at the pool. Had to leave early b/c inhaling it... More 

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Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments. We strive to provide excellent service at all times. We look forward to hosting you back in the near future. More 

Las Vegas
Level Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were given a room on the second floor, but the people next door to us were very loud so I asked to be transferred to a different floor and I was given no hassle by the staff. The amenities the hotel offers meet our expectations. The only downside is you have to pay for Wi-fi.

Was this review helpful? Yes 1
Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and review. We apologize for the inconvenience of transferring to another room due to the noise of the people next door. We do not tolerate the inconvenience that guests create to other guests. We normally give a warning and if the noise continues, we request the guests to leave the premises. We do charge for... More 

clt
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located at the long beach airport. Staff is great, Candace, front desk staff, went out of her way to greet us and make us feel comfortable. Bar and restaurant is just ok. typical marriott facilities. Breakfast was extremely crowded...line and wait staff in not to happy. Room was nice but dated. For some great mexican walk .5... More 

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Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and review. We adhere to the Marriott Standards and our Associates are our treasures. They do a great job of hosting our guests. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Don't believe those gimmicks free internet, cruise package etc. Hotel will try to charge you. Front desk Brittany was very rude and have a big time attitude problem. Being as Marriott vacation club member very disappointed with the hotel and staff. Never again.

Was this review helpful? Yes 1
Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and review. The Associate mentioned has been counseled to make sure that the situation is not repeated again although Brittany has been complemented in the past by numerous guests. We apologize for the unpleasant encounter. For the past 2 years we have discontinued our Cruise Package so that is probably where the confusion started. As... More 

Orlando, Florida
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 28, 2015

I've stayed at this Hotel many times in the past 11 years to which I have written one or two very favorable reviews previously. All I will say this time is everyone here from the drivers, porters, desk agents, housekeeping, restaurant staff etc. are warm, inviting and have always made my stay here a very pleasant one. The Marriotts must... More 

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Art R, Director of Sales at Marriott Long Beach, responded to this review

Thank you for your comments and review. We strive to to be the BEST hotel in the area. We look forward to your many happy returns in the future. More 

Chicago, Illinois
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2015

This hotel is beautiful. I love the pool and the restaurant that is inside the hotel. Great Mexican food, but it is a bit over priced...the rooms where clean and comfortable. The staff was great when we arrived after a 3 hour delay coming in from our trip. So being able to get up to our rooms and rest without... More 

Was this review helpful? Yes
Art R, Director of Sales at Marriott Long Beach, responded to this review

Steven C, Thank you for your review and comments. Your comments have been forwarded to the appropriate Managers to acknowledge the "excellent" job that our Associates are doing. We look forward to seeing you again in the very near future. More 

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