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The Queen Mary

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1126 Queens Hwy, Long Beach, CA 90802
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The Queen Mary
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3,639 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Queen Mary
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2014 via mobile

Our stay was amazing! With our flight delayed, they helped accommodate us very well. Including help with the self guided tour that we had to take after our cruise. The history is worth the trip in itself. We will defiantly be back! Hopefully with cleaner sheets.

Was this review helpful? Yes 1
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Lura- Thanks for the feedback and we are so thrilled you had such an awesome visit! -The Queen Mary Commodore More 

A TripAdvisor Member
4 of 5 stars Reviewed June 20, 2014

We stayed on the M deck. Very simple but nice room Luckily we did not get a room on the B deck this time, so no creepy things going on in the middle of the night. Great stay. Great free shuttle back and forth to the Pike and LB Convention Center.

Was this review helpful? Yes 2
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Thanks again for the feedback! We are so glad you enjoyed your stay and took advantage of the awesome free shuttle that can get you to and from the convention center, pike etc. We cannot wait to host you again soon! -The Queen Mary Commodore More 

Santa Monica, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2014

We just stayed here one night to meet family who were in town, and we chose to stay here for the whole effect, staying on an ocean liner. We were very happy with the service and we were sad that we had to leave after just one night. We stayed in a Family room (as it was the only room... More 

Was this review helpful? Yes 1
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Lynette - Thank you so much for the feedback and we are so thrilled that you had such a wonderful visit to the World Famous Queen Mary. We are bummed that you left as well and invite you back again soon! Good food, good service and a good stay - you can't beat that. Thanks again for the feedback and... More 

Valencia, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 19, 2014

At first we got a room nothing like the pictures on the sight. We had to go back and exchange for something more what we wanted. There is not enough information about the bars and lounges on the ship or entertainment. We had to walk quite a bit to find anything after searching then we found things that we didn't... More 

Was this review helpful? Yes 3
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

RobNChristy - All of the information that you are needed is on our website - probably where you saw the pictures of the rooms. :) No two rooms are alike aboard our ship. If you have any questions about our dining, bars and lounge - in addition to our website - go ahead and give a call to the front... More 

Winnipeg, Manitoba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

The service aboard the Queen Mary is above and beyond. They were very attentive and very client oriented. This was my 3rd time aboard but first solo mission, it was great. The tours are fun and informative, especially the ghost ones! If you love historical and nostalgic places, the Queen Mary is the place for you!

Was this review helpful? Yes 1
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Nicole H - Mission accomplished! -The Queen Mary Commodore More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 18, 2014

I barely write reviews, but I feel the need to warn people before booking this hotel. You think you're getting a good price by purchasing online, but on top of what you're paying, be prepared to shelve out an additional $50-100, which they surprise you at the end of your trip. Or you'll just see it in your bank account.... More 

Was this review helpful? Yes 6
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Samantha - Thanks for the feedback...we do not rip anyone off nor do we have any hidden fees. All of our fees are posted on our website, told to you at check in and check out, on your passport, and are regularly mentioned on this website as well as other review sites. You have to pay for parking - being... More 

Los Angeles
1 review
5 of 5 stars Reviewed June 18, 2014

Much more fun that a boring box hotel. Great history and interesting fun details. We live in LA but go once a quarter. A real get away but so close. Spend some time going around the ship and see the various levels. It is worth the time to learn about the history. The stay comes with a self-guided tour so... More 

Was this review helpful? Yes
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

James - Thanks for the feedback and we are so thrilled you had such a great experience aboard the World Famous Queen Mary. So glad you are such a loyal and regular customer...and also glad you enjoyed the awesome audio tour. We cannot wait to host you again soon! -The Queen Mary Commodore More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2014

Loved our time on the Queen Mary. Not only a comfortable hotel, but history everywhere you look. The 1930's are alive and well in Long Beach. We had a family King+Twin: it was two good sized rooms sharing a bathroom. Very spacious.

Was this review helpful? Yes
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Torcross - Thanks for the feedback and we are so thrilled you had such a wonderful visit to the World Famous Queen Mary. Sounds like you had an amazing visit - five stars make Queen Mary happy! We cannot wait to host you again soon! -The Queen Mary Commodore More 

Minneapolis, Minnesota
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 18, 2014

My boys are Titanic Crazy, so we thought this would be a great place to stay during our pilgrimage to Disney Land. When we surprised them in the parking lot that we were actually staying on-board, my 6 year old said, 'this is the greatest day of my life!" Staying on-board included a complimentary self guided tour of the ship.... More 

Was this review helpful? Yes 1
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

WI87 - Thank you for the feedback...I gotta admit though - I didn't read anything past your boy saying, 'this is the greatest day of my life!" -The Queen Mary Commodore More 

Sacramento, California
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed June 18, 2014

I don’t write bad reviews unless something is uniquely bad, or a I am particularly offended because I figure anyone can have a bad day. My stay, however, fell into both categories. Management tries to deny it but there are hidden fees – one of which is the charge for incidentals. The “incidentals fee” is 75.00 per day. If you... More 

Was this review helpful? Yes 3
QM1934, Guest Relations Manager at The Queen Mary, responded to this review

Reg D - For someone who doesn't write bad reviews - you sure are good at them. :) We do apologize for the business center - it was in fact down on the 10th and out of service. It is up and running again and we have had no further issues with it. There is no need for any type... More 

Hotel Review Summarization

What travelers say

  • Port hole(9)
  • Ghost tour(9)
  • Art deco(8)
  • Free shuttle(6)
  • First class(6)
  • Promenade cafe(6)
  • Observation bar(5)
  • Old ship(4)
  • Free shuttle bus(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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