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Courtyard by Marriott Long Beach Downtown

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500 E 1st St, Long Beach, CA 90802
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Courtyard by Marriott Long Beach Downtown
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276 Reviews from our TripAdvisor Community

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Traveler rating
    75
    121
    47
    21
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
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    (74)
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    (78)
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Philadelphia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Probably a better than a "3" but not quite a "4". Pros- friendly staff, great location, price (relative to other local hotels), restaurant, modern lobby, clean room, broken hair dryer replaced in minutes Cons- while clean, room was dated and had a bit of a musty odor, $19 a night for parking takes away from the good price, pool and... More 

Was this review helpful? Yes
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Lobby has a WOW factor, the room was outdated, Karen was helpful in our check in. The parking elevator was OUT of ORDER at that time or they don't fix it so they'll use the VALET. If they knew it was out of service they should offer the guest to use the ground floor for parking or yet have... More 

Was this review helpful? Yes
Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

We so appreciate you taking the time to review our hotel and are pleased that you liked our new lobby renovations. Thank you also for recognizing our associate, Karen. We're very sorry about the parking elevator and have passed on your great comments to our team. We hope you will come back and stay with us the next time you... More 

San Jose, California
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As we drove up to the hotel at almost midnight, I saw the hotel and was very surprise about the outer appearance. As we checked in, I was amazed at the uninviting entrance and lobby. The hallway carpets were unappealing and the wall paper looked ‘vintage.’ Got into the room and was beyond disappointed… We had the accessible unit which... More 

Was this review helpful? Yes 1
Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

Thank you so much for your feedback. Please accept my apologies for your experience at the front desk and I assure you it has been addressed. We pride ourselves on providing exemplary customer service and apologize for falling short in this area with you. Please also accept my apologies for the difficulties you describe about with accomodations. Our guest rooms... More 

Orlando
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a fantastic hotel, great location and relatively cheaper than others in the area. Most noticeable is the outstanding service from the staff. From the warm welcome at valet to the check in experience to the restaurant, the staff are SO friendly! The lobby and restaurant area look like they were recently renovated and have a great look and... More 

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Gig Harbor, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been in Marriotts across the country and this is the first one I wanted to leave after just getting there. The lobby and restaurant were nice but the rooms need a lot of work. Exposed wiring at outlets, black and moldy caulking in bathroom. Old holes in walls filled but not sanded or painted properly. AC/heater starting to... More 

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Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

Thank you for your recent review and we very much appreciate your feedback. We are so sorry about the condition of your guest room and will review with housekeeping and engineering. Please know that we have a very exciting guest room renovation beginning and we hope you will consider staying with us again if your travels bring you back to... More 

Calgary, Canada
2 of 5 stars Reviewed 2 weeks ago

This was our first trip to Long Beach and the first 4 days were very good. On the Wednesday evening, there was a power outage that affected a large area of Long Beach including the hotel. The hotel didn't have an emergency power supply so that night was spent in darkness with no AC and no hot water the next... More 

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Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

Thank you for your review and we are pleased to hear your first few days in Long Beach were a success. We are very sorry for the recent power outage in Long Beach you experienced and appreciate how difficult it was. We would love the opportunity to speak with you further. Please don't hesitate to email our AGM with your... More 

Amsterdam, The Netherlands
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a meeting with a large number of co-workers. The exterior of the hotel looks dated, but the lobby and restaurant area looked like they got a recent upgrade. The rooms were fine, your standard courtyard rooms. The restaurant was usually pretty busy at night, unfortunately the bar closed pretty early. Breakfast was very good, but clearly couldn't... More 

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Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

Thank you very much for taking the time to review our hotel and for recognizing our public space renovations. We're delighted to hear that you enjoyed James Republic and apologize that we closed earlier than you'd hoped in the bar area. We're also really sorry that you had to venture out for breakfast after your second morning with us. We... More 

Laurel, Maryland
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Courtyard in Long Beach over a weekend in early December, 2014. At check in there were only double beds available, and I had requested a king bed room *. To accommodate us, hotel courtesy staff issued us an accessible room. Larger doors, more space in bathroom, more open room to allow for wheel chair/handicap accessibility. This was... More 

Was this review helpful? Yes
Lisa R, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review

Thank you very much for taking the time to review our hotel. We are pleased to hear that our location worked well for you. We're very sorry that your requested room type was not available and we wanted to also share with you our exciting guest room renovation. When your travels bring you back to Long Beach, we hope to... More 

San Juan Capo
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everyone who works here is awesome. The restaurant, James Republic was outstanding. As I drove up the streets I noticed some really cool looking shops. I wished I had more time to check them out. I would definitely stay here again.

Was this review helpful? Yes
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It has a great location. There is a grocery store within walking distance as well as many restaurants and bars including a pizzeria and congregation bar which has excellent food. The hotel again is centrally located. The one thing is it is a little old and have done some inside renovations in the lobby as well as the room but... More 

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