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BEST WESTERN PLUS Hotel at the Convention Center

2.5 of 5 517 E 1st St, Long Beach, CA 90802
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Certificate of Excellence 2014
BEST WESTERN PLUS Hotel at the Convention Center
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BEST WESTERN PLUS Hotel at the Convention Center
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281 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'm far from being psychic but if I knew this hotel was under construction I would have avoided it this trip. Location was perfect for our needs. A suitable deli next door and a grocery store just around the corner. Breakfast courtesy of the hotel was filling and a thought out menu buffet. On the down side... The lobby was... More 

Was this review helpful? Yes
British Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location, clean and spacious rooms and exceptional staff. Felt very welcomed and staff very helpful with any questions we had. We stayed for a couple of nights before leaving on a cruise and enjoyed being able to walk to shopping, restaurants and points of interest. Would highly recommend this hotel.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one quick night before our honeymoon cruise, and we were surprised at how clean and nice this place was! Rooms come with tons of extra amenities, we weren't expecting this much out of a Best Western. Service staff was on point and very friendly.

Was this review helpful? Yes
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Dustin S, Congratulations on your wedding, we hope you had a wonderful honeymoon! Thank you so much for your kind and warm review, it is always rewarding to hear back from our guests and know that we’ve exceeded their expectations. Our staff is our biggest asset and we are very glad to have them with us, I’m delighted to... More 

Brentwood, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2014

Hotel is in a nice area with lots of restaurants and a Vons very close by. Hotel exterior is nice. Room was clean and well-stocked, the only problem was water pipes clanking all night long. (3rd floor, room 307). We were only there for a night and didn't notice the noise until bedtime...too late to change rooms, so we just... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear 374Carriep, Once again, I would like to offer to you my apologies. Due to the busy nature of a hotel, I am not always at my desk, but I can assure you that I do have my phone with me and that I do my best to assist our guests with any issues or concerns that they may have.... More 

Marietta, Georgia, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

The staff is extremely friendly and patient. I had an issue with a lost credit card and they were great in helping me sort out the issue in order to get checked in. The room was very spacious and comfortable. The cleaning staff does an excellent job in the rooms as well as the halls. Lots of cute little eateries... More 

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Writermom2011, Thank you for taking the time to review us and letting us know about your stay. It is always rewarding to hear back from our guests and know that we did a wonderful job! I am glad that our staff was able to assist you with your credit card issue. We take great pride in our property and... More 

Manhattan, Kansas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 7, 2014

Just returned from the Best Western. It is in the process of a remodel. The staff is extremely friendly and very helpful. It looks like it will be nice once remodeling is completed. During our stay however there was no fitness center, no pool, and the morning breakfast had to be reached by going outside and finding the room it... More 

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Kskkgd, Thank you for taking the time to review us on Trip Advisor. I’m so glad to hear that our staff made such a positive impression on you; we think they’re wonderful too! We have been remodeling some of our public areas on the first floor including our pool and fitness room, I’m sorry that they were not available... More 

Chandler, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 31, 2014

The hotel was clean. Didn't stay longer than a night. Did not like the fact the parking was not included with stay. Or that rates for parking are not provided. The location is downtown. If you arrive late most restaurants are closed during weeknights. So grab something en route.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Christopher F, I’m so glad that you thought our hotel was clean, we certainly try to maintain our property at its best! Due to our downtown location, parking is limited; like all major hotels in the downtown area we charge a nominal parking fee. The rate for our daily parking is listed in our website along with our amenities... More 

Franksville, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2014

We stayed here after taking a cruise. It is a great location from the ports. Great restaurants within walking distance. Nice location from the ocean/beaches - within walking distance as well. Staff at the front desk are great and very accommodating. Rooms are very nice. Good breakfast and Wi-Fi included. Would definitely return.

Was this review helpful? Yes 2
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Tweinarn, I want to thank you for your kind remarks, we certainly try our best and it’s always rewarding to hear from our guests that we did a great job! We cannot agree with you more, we are in a great area in the East Village Arts District just a short stroll to the beach, restaurants and the night... More 

Milwaukee, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

I was surprised at the condition and appearance of the hotel. It exceeded my expectations for the star rating. Very clean with good amenities. Location was close to the beach area, whale watching, and aquarium. Within walking distance of Queen Mary too for those who like a little longer stroll.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Rick W, Thank you for taking the time to write us such a wonderful review on Trip Advisor! We're very glad to hear that we made a positive impression on you and that we exceeding your expectations. It was a pleasure having you with us and we can’t wait to see you on your next trip to the area!... More 

Benicia, California
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

This hotel is in good location for events in the area. Can walk to most venues, Von's market near by. Broad range of places to eat in walking distance. Good breakfast, and free wi-fi. Standard good Best Western value

Was this review helpful? Yes 1
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review

Dear Pete B, I’m glad to hear that you enjoyed all our hotel had to offer! Thank you for taking the time to let us know about your stay. We always welcome comments from our guests, it offers us invaluable insight into what we are doing right and how we can improve so we can offer future guests a better... More 

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Additional Information about BEST WESTERN PLUS Hotel at the Convention Center

Address: 517 E 1st St, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Hotel at the Convention Center 2.5*
Number of rooms: 66
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Also Known As:
Best Western Plus Hotel At The Long Beach
Best Western Long Beach
Long Beach Best Western
Hotel Style:
#8 Business Hotel in Long Beach
#8 Romantic Hotel in Long Beach
#9 Family Hotel in Long Beach

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